What 1,611 owners told NHTSA about the 2016 Hyundai Tucson Plug-in Hybrid

1. Back passenger door won’t open from inside or outside 2. AEB AND BDS sensor light stays on on the dashboard. No wreck and cleaned all sensors but warning lights remains on.

NHTSA ODI 11428049

Hyundai Tucson door latch failure. Unable to open rear passenger door from the inside or the outside. If I were to be involved in an accident with passengers in the vehicle there would be no way for the passengers to exit the vehicle, which could result in someone dying. This vehicle has only 55,000 miles on it and Hyundai is aware that this is an issue on their vehicles but is failing to address it. Would like Hyundai to address this issue before it does result in a fatality.

NHTSA ODI 11428118

Rear Passenger and Driver door handles do not open from the outside OR the inside. I can hear the locks clicking but the handle just will not open the door from either side. Also, after unlocking my driver door handle, I have to pull it twice for it to open. This is a huge safety issue. I cannot have anyone ride in my backseat. It is essentially useless and it seems it is just a matter of time that my driver door handle go out also and I get stuck or cannot enter through my door. This is not normal wear and tear.. this is a malfunction and from what I have read is very widespread.

NHTSA ODI 11427693

Rear drivers side door latch is locked shut and will not open from the inside or outside. This is a safety issue because if someone is riding in the back seat and the vehicle was to start on fire or is in a crash and the person sitting there is unable to escape, due to the door being locked shut, they would die. I took the vehicle to the dealer and their solution was to replace the latch in the door. This door handle/latch has rarely been used and has been well taken care of.

NHTSA ODI 11427583

The contact owns a 2016 Hyundai Tucson. The passenger’s side rear door lock failed to unlock from inside or outside the vehicle. The contact stated that the door remained locked. The contact had spoken with the dealer however, an appointment was not yet scheduled. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 20,000.

NHTSA ODI 11427462

The rear door will not open. The vehicle only has 52,000 miles and nothing was done to cause this failure. After research, his is a known issue with the Hyundai Tucson and could be a safety issue if passengers need to exit the vehicle quickly. The door actuator's in certain years of the Tucson are known to fail.

NHTSA ODI 11427014

Rear passenger side door handle suddenly will not open from the inside or outside of the car. Only 34,000 miles on the car and rarely use the back seats or doors. Door handle worked fine and a short drive later no longer opens from inside or outside.

NHTSA ODI 11427034

The contact owns a 2016 Hyundai Tucson. The contact stated that the passenger’s side rear door would not open when unlocked from either inside or outside the vehicle. The contact had not taken the vehicle to be diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 55,000. The VIN was unavailable.

NHTSA ODI 11426775

Rear passenger side door will no open from the inside or outside. Additionally, have to pull on the driver's side door forcefully at least three times in order to open when attempting to enter the vehicle. My safety and the safety of my passengers is in jeopardy if we are unable to exit or people are unable to properly enter the vehicle in an emergency. There were no warnings provided by the vehicle before the issue began.

NHTSA ODI 11426845

The contact owns a 2016 Hyundai Tucson. The contact stated that the driver’s side and both rear passenger’s side doors failed to open using the door handles from the outside with door locks unlocked. The contact stated no warning light was illuminated. The vehicle was not diagnosed nor repaired. The manufacturer was informed of the failure and the contact was awaiting a response. The failure mileage was approximately 24,000.

NHTSA ODI 11426480

My car is a 2016 hyundai tucson with about 24,000 miles on it and bought brand new. I have had multiple issues from the beginning. I would have issues with my car turning off then it would leave me in stuck and wouldn't excelerate and almost killed me multiple times so I had it in the shop for the third time. Finally, it was soo bad that they put a new transmission in under my almost expired 5 year warranty. My car has been doing better since the new transmission so that is good so far, but wanted to tell you since other ppl are struggling with this as well and should be a recall and we should not have to pay for it at all. Second complaint is that my car is NOW experiencing door lock issues which makes it a huge safety issue as well. It unlocks the actual button inside but the handle takes multiple pulls to open from the outside. So I had to crawl over to push the door open to get in the passenger side, sometimes it will NOT open at all which is very scary. It all sounds like these make and models are the pits when I google issues. So I am hoping to add this to a safety recall which it definitely should fall under one. Thank you for your time and consideration :)

NHTSA ODI 11426376

The driver side window motor failed and window is stuck in the closed position. The front passenger window motor has failed and that window is stuck in the down position. Last, we are unable to open the driver side rear door where my daughter sits from the inside or outside. This is not only frustrating but a major safety issue for occupants in the vehicle.

NHTSA ODI 11425760

The back drivers side door will not open. Can not get child out of car in an emergency situation because the door can not be unlocked or opened. This seems to be a problem for other Hyundai Tuscons. There was no warning about this issue. I went to open the door to let my child out and the door could not be opened.

NHTSA ODI 11425606

The Doors are failing. Eventually, the actuator fails and cables stretch due to use. The door cannot be opened from the inside nor the outside. In an emergency situation where a door needs to be opened from the exterior even when the doors are unlocked, an emergency responder would not be able to access the vehicle. Additionally, if the vehicle had an emergency situation where the occupants of the vehicle needed to disembark the vehicle, the vehicle doors do not open even though child locks are no engaged. This is a very serious and high risk of concern and issue and must be brought forward for review and resolved as soon as possible. Bringing this vehicle to the dealership for repairs does not always guarantee proper repair. If the actuators are at fault and that is being replaced with the same Original Equipment Manufacture parts, this is going to be an ongoing issue possibly deadly.

NHTSA ODI 11425090

2016 Hyundai Tucson rear passenger door is stuck closed. When door has been unlocked, door cannot be opened either from the inside or the outside of the vehicle using the door handles. The Passenger becomes trapped inside the car and should something happen, they cannot exit the car immediately if needed. Someone on the outside of the car is unable to open the door to assist any passenger trapped inside. A dealer or independent service has not yet reproduced or confirmed the problem and I will be contacting my dealer to have them address the issue. However, after researching this problem, I found numerous posts complaining that this fix is very costly and it is possible that all four doors will experience this same problem soon. At this time, no manufacturer, police, insurance representatives or others have inspected the vehicle but based on the numerous complaints online, this issue should already be a recall on these vehicles. The only symptom was that the door did not open once it had been unlocked.

NHTSA ODI 11424250

Rear passenger side door will not open from the inside or outside. Happened right after parking. Tried using the remote key and manually unlocking, flipped child safety lock on and off, nothing worked. The door won't budge. Passenger had to climb over our child's carseat to get out on the other side. Major safety hazard if the car were on fire or flipped over, especially for our child whose carseat is in the back. No warning or error message in the car. We've researched and found thousands of reports from other Hyundai Tucson 2016's with the same exact issue (often starting with one door and then spreading to all four others). I don't feel safe driving the car in case it spreads to the other doors. This needs to be a recall ASAP. Happy to have our car inspected if needed. Have not yet gone to a dealer but plan to soon.

NHTSA ODI 11423762

The contact owns a 2016 Hyundai Tucson. The contact stated that the passenger’s side rear door locking mechanism had failed and the door could not be opened from inside or outside the vehicle. Additionally, the passenger’s side front door and the driver’s side rear door could not be opened from outside the vehicle. The cause of the failure was not yet determined. The local dealer and manufacturer were not yet contacted. The failure mileage was 41,000.

NHTSA ODI 11423796

Rear driver side door handle stuck and unable to open from outside or inside. Extremely unsafe due to not being able to exit the vehicle in case of fire or accident.

NHTSA ODI 11423510

The driver side door will not open.. You can unlock with the fob or button on the door, or the mechanical Key. The same issue will all methods. Inside or outside latch, but the handle will not open the door at all or there is a long delay. Very dangerous if you needed to exit the vehicle quickly.

NHTSA ODI 11423343

Door handle mechanism won’t open the door. It started with one back door and now all but the driver door are stuck shut. It is a safety issue for passengers who cannot get out of the car. Please read the forums to see how many of us Hyundai owners are experiencing this issue making it an obvious problem with faulty equipment. Thanks

NHTSA ODI 11423225

Rear driver side door latch will not open when unlocked. Believe it is actuator issue. Will not open from inside or outside. Front driver side lock will intermittently not release lock/will not open.

NHTSA ODI 11422957

The rear doors do not open from inside or outside. We have attempted to pull the battery for a potential reset, without success. Both doors became inoperable simultaneously. The electric locking mechanisms work. The electric windows go up and down. We noticed this on a multi state road trip with backseat passengers. In the event of an accident, the backseat passenger would not have egress from the vehicle.

NHTSA ODI 11422613

Latch assembly-rear door LH failed. Could not open door from outside or inside. Replaced on 06/26/2021 Latch assembly-rear door RH failed. Could not open door from outside or inside. Replaced on 02/09/2018

NHTSA ODI 11422274

My rear driver side door will not open from the outside or the inside. This is a serious safety issue. If a person or even a child is in the back of my car, how are they supposed to exit the vehicle in an emergency if they can't get the door open? Hydundai is saying the door not latching is not a safety concern, it is.

NHTSA ODI 11422202

When obviously unlocked, can feel lock disengage and see lock indicator pop out, door does not open unless handle is pulled multiple times. Driver side was repaired under warranty; both passenger side doors have the same problem but started after warranty.

NHTSA ODI 11422066