What 1,611 owners told NHTSA about the 2016 Hyundai Tucson Plug-in Hybrid

All the door locks and actuators/latches are failing. Hyundai claims there is no recall for it, and the price for one door repair is $1384... This is a safety issue since the passenger in the rear seat could not get out in an emergency!

NHTSA ODI 11747224

Within the last month, the passenger side front door will no longer open from the outside even if the door is unlocked. The driver must lean over to open the passenger door from the inside. Then approximately one week ago, the passenger rear door began to have issues in that it would not open from the outside nor would it open from the inside. This is a known safety issue which puts passengers at risk. A Technical Service Bulletin 21-bd-006h extends the warranty coverage to 10 years/unlimited mileage, however my 2016 Hyundai Tuscon is six (6) months outside of this window. The local Hyundai dealership will not fix under this door latch warranty extension and quoted a cost of $885.00 to remove and replace both latches. I currently have a case opened with Hyundai USA Customer Affairs and am waiting to see if Hyundai will cover the cost of repairs and fix the two door latches. If they do not, I will consider legal remedies.

NHTSA ODI 11745908

Driver door does not open from the outside. Rear passenger door does not open at all.

NHTSA ODI 11741203

I had ANOTHER door latch lock assembly fail on my 2016 Hyundai Tucson. There was a TSB for this issue that the dealership said expired for my vehicle three months ago. They wanted a $200 diagnostic fee for a total repair of close to $1000. They confirmed it was another door latch lock assembly, although I’m not sure how because the door would not open from the inside OR the outside. When the rear passenger side assembly failed a week ago, my kids were stuck in the back of the vehicle. This is a potentially dangerous issue that Hyundai seems to be aware of. If the front driver’s side goes at the wrong time, and I am not able to open my door, it could have disastrous consequences. I could become trapped in my car in the event of an accident, fire, etc. Hyundai needs to recall all door latch assemblies and just replace them all free of charge. It’s ridiculous that it’s a guessing game of when they might stop functioning properly and potentially trap you inside the vehicle.

NHTSA ODI 11726847

Window regulator and motor have failed due to plastic gears stripping out. I have replaced my two front windows in 2024 at $1063 a window. This week I had both rear windows fail allowing the windows to drop down unexpectedly. I was able to manually pull the windows up and tape them. I was supposed to receive a call from Hyundai twice this week about getting these covered under a recall since all four has failed, but they have failed to contact me.

NHTSA ODI 11715692

Have had to replace all four window regulators. From searching online, it appears there are quite a few other people who have had the same issue. Raising this issue in case others have to to create a recall. Thank you

NHTSA ODI 11697119

The back passenger door will not open from inside or outside. The front passenger door will not open from outside or inside. The warranty will not cover this as they are saying it it wear and tear. Hyundai has confirmed they know there is an issue with the doors but refuse a recall to fix this.

NHTSA ODI 11686521

Window is stuck down. Window does not roll up. The Hyundai Tucson doors are notorious for having problems from not unlocking, opening, to the windows not working. These are all safety hazards. The doors not unlocking or opening are covered under an extended warranty but the window issues, which are equally as problematic, have not been addressed and the dealership is price gouging customers for the fix.

NHTSA ODI 11645504

The door latch mechanisms are all faulty. I have read in many forums where this is a common issue with Hyundai models. The door latch on the back passenger door will not operate from inside or outside. The other three doors must be pulled on repeatedly in order to gain access. This creates a very dangerous situation of entrapment if there car were to catch fire or be in an accident. It’s almost impossible to get into the car from any door. The issue isn’t a locking issue either, doors will eventually open after repeated attempts.

NHTSA ODI 11645516

Rear passenger door won’t open from inside or outside. Safety concern

NHTSA ODI 11634273

All my doors stick and sometimes I have to fight with my car to even get a door open. Also, when trying to accelerate sometimes my throttle response is slow and i will not move for a few seconds.

NHTSA ODI 11630710

In December 2023 I purchased my first car, a 2016 Hyundai Tucsan Limited Edition. The car had approx. 70k miles. After only 9 months, I noticed I was unable to gain access into the rear passenger side door. I quickly ruled out child locks, faulty fuses, and any other issues as directed in the owners manual. The window is still functional. As of today, 10/10/24 Ive had no luck being able to open the door. The mechanic stated it was an issue with the locking mechanism and quoted us for over $1400/$4000. He stated this is a common occurrence with this model. I find this issue with my newly purchased car, that I keep serviced and in perfect condition to be unacceptable. It is a major safety issue for me and my family. I am in school and work full time and I can not afford this type of repair. This type of issue should be recalled.

NHTSA ODI 11619232

Have had to replace the regulator in all four windows. Seems to be a pretty common problem online. Reporting this so hopefully enough people say something that Hyundai has a recall and reimburses us for the repairs. Thanks

NHTSA ODI 11605430

I have a 2016 Hyundai Tucson Limited. I have had both front windows Regulators break within the past year. I had the drivers side repaired but, was hoping there would be a recall before I spent $800 to repair the other one. But Hyundai should own up to this issue and have a recall, If they want return customers. Time to step up Hyundai

NHTSA ODI 11603662

The driver's side back door will not open from the inside or outside. There was no warning or damage down to cause this, just one day it would not open. From research on the internet this is a common problem with a 2016 Tucson and is due from the lock actuator and is not being recalled. This is a huge safety risk if someone needed to exit the backseat quickly.

NHTSA ODI 11602312

I own a 2016 Hyundai Tucson and have noticed that NONE of the doors other than the driver door will open either from the inside or outside. I have small children that I drive to and from school, activities. If we were to get into a wreck or were to run off rode into a body of water my children could drown or die due to doors not opening. This seems to be a very common issue with Hyundai and needs to be addressed and recalled and fixed by dealership immediately!

NHTSA ODI 11601027

Both rear doors will not open from inside or outside. This began 3 years ago, with intermittent opening issues. For the last six months, neither rear door will open from inside, or outside. With the THOUSANDS of complaints I have seen online, one would THINK our GOVERNMENT would DO SOMETHING!!!

NHTSA ODI 11590562

I have three doors on my Tucson affected. Back passenger door will not open at all from the inside or outside. The driver’s will open if I lock and unlock three or four times and pull the handle three or four times. The back drivers door is now doing the same thing as the drivers door. I have looked into the cost of having it repaired and Hyundai wants over $1500 per door to fix the issue. If I pay the close to $5000 to fix these doors, which I most definitely don’t have and don’t know anybody who does, I will have paid more than half the value of the car just to fix the doors. I’ve looked online and there are hundreds and thousands of people having the same problem - multiple years of Tucson models and other Hyundai models such as the ELANTRA. My car only has 62,000 miles on it. It has only had two owners. In the six years that I have owned the car I have only had people in the backseat three or four times. This is definitely not a wear problem. It is most definitely a safety issue. If I am in an accident and unconscious and the emergency workers can’t get the door open to get to me, it’s a safety issue. If I’m in an accident and can’t get the door open to escape the car, it is a safety issue. If I am going to my car late at night by myself and can’t get into the car it’s a safety issue. I am divorced and live alone, and drive across country occasionally. If I’m stopped at a rest stop or gas station and can’t get into my car this is a safety issue. If there are children in the backseat of the car and the door can’t be opened to get to the children this is a safety issue. The back passenger door stopped working entirely about 6 to 8 months ago - it can’t be opened from the inside or outside at all. The driver’s door started having issues about 3 to 4 months ago. The back drivers door just started having the issue three days ago. I do not understand why a safety recall has not yet been issued for this problem considering the huge number of affected cars out there.

NHTSA ODI 11589555

The driver side door fails to open from the outside. I'm not sure if it is available for inspection, as I've tried to contact the Hyundai dealership I got it from, and they haven't gotten back to me. This is a safety issue because it causes me to have to walk around to the passenger side door and either climb over, or reach over and partially open the driver door then get back out and walk over to the other side again. I live in a big city and as a woman I don't always feel safe having to take extra time to get into my vehicle. It's also a safety issue because if something goes wrong, someone can't open the door to get to me. A dealer friend of a friend looked at the door and confirmed something is wrong with the latch cable, and also said that it would cost up to $1500 to repair. This is the only person who has inspected it so far. It looks like I'm not the only person who has had door issues with Tuscons which is why I'm here. There was no warning at all. I drove the vehicle to work with no incident and then when I left work I found I could not open the door anymore even after locking and unlocking a few times. This was back at the beginning of March 2024.

NHTSA ODI 11581464

My car randomly will not reverse; it's happened a few times, I was alone or with my 5 year old the first time, and next couple of times I've had witnesses (husband and a friend) and this last time I was alone but I took a video. Sometimes my car feels like it has no power or like it's in the first gear struggling to make it past that (it's an automatic but that's the best way I can describe it). Three out of my four doors stick and I have to pull multiple times to get the door opened, even though it's unlocked. I find these issues, while not outright dangerous, can be a hassle especially when I'm in a parking lot trying to reverse into a spot or out of a spot. It's hard for my 8 year old to get in or out of the car cause her door sticks. I feel like when my car is driving sluggish, that I am going to get hit by another car.

NHTSA ODI 11580599

This make an model has issues with the doors not opening, when they are unlocked and from time to time the windows will not open. These are both huge safety concerns. I have reported this to Hyundai and have a case number 2104500 which nothing has been done and I have heard nothing in over a year. This make and model need to be recalled for the door and window issues which are all over the internet when a search is done.

NHTSA ODI 11577870

Door locks no longer work. Passenger side failed and now (3 months later) drivers side failed. This prevents entry and exit in case of emergency. Rear doors function appropriately. When locking and unlocking the doors, the front two make a mechanical sound. When unlocked, they do not open.

NHTSA ODI 11575347

The drivers back door won't open from the inside or outside. The drivers door is sticking and starting to do the same thing. Very hazardous in case of fire, accident or attempted car jacking.

NHTSA ODI 11560867

Back driver side door does not open at all and the passenger door only opens from the inside. If in an accident they may not be able to access me or my passengers in the vehicle. I am unaware of the cause of this issue and have not gotten it looked at by a professional.

NHTSA ODI 11554705

1. My car will randomly not accelerate when the gas is being pressed. This has almost got me killed when making a left hand turn on more than 1 occasion now. The car also struggles with random shifting and power issues while going up steep hills at high speeds. 2. The front passenger side door and the rear drivers side passenger door just randomly stopped working with a week of each other. The rear wont open from the inside or outside. The front passenger side opens if you shake the handle back and forth multiple times (essentially trying to open it multiple times till it opens)

NHTSA ODI 11554729