What 1,611 owners told NHTSA about the 2016 Hyundai Tucson Plug-in Hybrid

Passenger door has to be forced open when unlocked. Once opened the door works fine. Door works fine from inside. This is a safety issue because if n an accident happens and can't get in the driver's side, rescue workers couldn't get into the passenger side. I've read many customer complaints for the same issue with all doors. This should be a recall.

NHTSA ODI 11461188

The rear doors on both driver and passenger side will not open. They will not open from the outside or inside. This is a safety concern since I have children in car seats. I am not able to secure my children in their seats. My children are not able to exit my vehicle safely. If I were to be in a collision, first responders would not have access to my children. This is not the first Hyundai Tucson to have this problem as from further research, hundreds or owners have complained of this exact problem. Someone should be held responsible and accountable.

NHTSA ODI 11461043

Multiple door latches failing all within the past 6 months, UNABLE to open from inside or outside. Rear doors both failed within weeks of each other. Front driver's side door is now beginning to stick, which is how the other failing doors began to initially fail. If you Google this issue, you will see it is a common problem for 2016 Hyundai Tucson model. This is a critical issue as all door latch assemblies are failing at the same time on my vehicle, which will make it nearly inoperable, as well as a safety issue if I or my 3 children are unable to enter or exit the vehicle. I took the vehicle to a local ASE certified repair shop and they stated that the cables inside the latch assembly become stretched or compromised. They were able to perform a temporary fix, but they said in order to completely fix the issue, the entire latch assembly needs replaced. The temporary fix did not even last for 3 days and cost me $300. Cost for the assembly part alone for one door is approximately $200. If you add that to labor, I will be spending nearly $1,600 to replace all 4 door latch assemblies. This should not be the consumer's responsibility as it is an ongoing issue for this make and model year. I have submitted a complaint for recall directly to Hyundai US, but this is a critical issue, and something needs to be done immediately!

NHTSA ODI 11459599

The contact owns a 2016 Hyundai Tucson. The contact stated while the vehicle was parked, she attempted to open the front passenger's side door using the driver's side power door lock switch however, the door failed to unlock. The contact engaged the front passenger's side door lock switch but the door failed to unlock. The contact also stated that the door would not unlock from the outside. There were no warning lights illuminated. The contact continued to manipulate the door switches until the front passenger's side door unlocked. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 80,000.

NHTSA ODI 11458881

The contact owns a 2016 Hyundai Tucson. The contact stated that while driving at various speeds, the front driver’s, front passenger’s, and rear driver’s side windows would independently lower without warning. The contact stated that each window regulators had gradually failed over time. The contact then stated that while driving at approximately 65 MPH, the passenger’s side front window shattered into tiny pieces and fell inside the vehicle. The contact was able to drive the vehicle home and had an independent mechanic come to her home to replace the front passenger’s side window. In addition, the contact stated that the rear passenger’s side door would fail to open from both inside and outside the vehicle. The contact had yet to notify either the dealer or the manufacturer of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 68,000.

NHTSA ODI 11456266

The drivers side door almost never opens on the first try, I usually have to pull the handle twice. Recently the passenger side back door will not open from the inside or outside, despite being unlocked. This is a huge safety concern if I were in an accident and could not open this door. I have seen DOZENS of other reports of people having this same issue and a recall should be issued immediately to fix this potential life threatening and dangerous issue.

NHTSA ODI 11451507

The contact owns a 2016 Hyundai Tucson. The contact stated while driving 55-60 mph, she heard an abnormal noise. The contact stated no warning light was illuminated. The contact stated that she was able to park on the side of the road before the vehicle was seized. The vehicle was not drivable. The contact towed the vehicle to her residence. The vehicle was then towed to the local dealer, where it was diagnosed with needing the engine to be replaced. The vehicle was repaired however, started to experience failure with the brakes. The contact took the vehicle to the local dealer and was informed that the VIN was associated with NHTSA Campaign Number: 20V543000 (Service Brakes, Hydraulics). The dealer completed the recall repair however, the failure with the brakes recurred. Additionally, the rear driver’s side door failed to open. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was 39,055.

NHTSA ODI 11446469

The passenger front door Will not open from the outside once locked. It must be open from inside the car. This would be a safety concern if there was an accident and people were trying to get into the passenger side car. It seems from research that this is a known issue from Hyundai

NHTSA ODI 11445802

The contact owns a 2016 Hyundai Tucson. The contact stated that the passenger’s side rear door would not open from the inside or the outside. The contact also stated that excessive force was needed to open the driver’s side front door. The dealer had been notified of the failure and the contact was provided the cost for a diagnostic test. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 60,000.

NHTSA ODI 11437495

The locks in the doors do not alway unlock and sometimes stick. When in a accident or and emergency I won’t be able to get my kids out of the back seat due to the doors not always wanting to open. The front door does not open till the third pull at times. The back doors take a good 15 hard pulls for the lock to open. It shows unlocked inside while not opening from the outside or inside. You just get lucky to it finally opening sometimes.

NHTSA ODI 11436738

The contact owns a 2016 Hyundai Tucson. The contact stated that the passenger’s side rear door failed to open without warning. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 68,880. The VIN was invalid.

NHTSA ODI 11434518

The contact owns a 2016 Hyundai Tucson. The contact stated while the vehicle was parked, the contact attempted to open the rear driver’s side door from the inside and the door failed to open. The contact exited the vehicle from the rear passenger’s side door. The next day the contact attempted to open the door and the rear driver’s and passenger’s side door would not open. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 103,000.

NHTSA ODI 11434133

Both of my rear doors will not open. It started with the rear passenger side door and as of two days ago now my rear driver side door will not open either. I am also having some problems with my driver door, sometimes it won’t open until the second try. I searched online and this seems to be a common problem. This is a safety concern, I am not sure how there isn’t a recall for this.

NHTSA ODI 11433515

Back rear doors do not unlock. No matter how many times you press the unlock button they just do not unlock. Nothing has been done to the doors or just started out of no where. This is a huge safety problem. If there is a crash or emergency there's no way for the back doors to open. It started with one door and now the second is doing the same thing. You have to either push the door in trying to get in or pull the door towards you if your trying to get out. I looked into this and there are several other complaints about the same thing.

NHTSA ODI 11433379

Once my car door is unlocked from the outside it WILL NOT open! My son also owns a 2016 Hyundai Tucson and the SAME thing is happening. I have been hearing of this happening for many, many more Hyundai owners. IT IS A SAFETY ISSUE as one is unable to get into the car or get out of the car. This could pose a risk in the event that my granddaughter is stuck in the car under dangerous circumstances or that I am or if someone with a physical limitation is in the car...needing to quickly exit the car OR even to quickly gain entrance to the car. I have read other owners' posts about the blasé, even bored, responses from Hyundai and that just diagnosing the issue costs around $100. Also, even if the car is still in warranty and the item is replaced, one still has to pay for labor! It will also cost around $4000 to get all 4 doors repaired. RIDICULOUS!! While this is a major inconvenience, it also puts the driver and passengers in DANGEROUS risk of injury just to get out of the car! Hyundai HAS AN OBLIGATION TO MAKE THEIR VEHICLES SAFE. This should be a safety recall and 100% covered by Hyundai. Thank you

NHTSA ODI 11433237

We have had 3 doors malfunction to the point where they can't be opened (even from the inside) and need to be repaired. This is a safety issue because it could prevent safe exit from the car in the event of an accident. This is a commonly reported issue with 2016 Tucsons and should be the subject of a recall. For more information see here: https://www.hyundai-forums.com/threads/rear-passenger-door-wont-open.603329/page-4

NHTSA ODI 11431958

Very common problem in the 2016 Hyundai Tucson that is a safety hazard. The locking mechanism becomes unresponsive and the doors can only be unlocked from within. The driver door in this vehicle specifically can no longer be unlocked from the outside. In case of an emergency situation the driver would ne be able to be pulled by opening the door, the window must be broken or someone else must enter the vehicle to unlock the driver side door from within, assuming the doors are unlocked.

NHTSA ODI 11431821

First, in 2019, my front driver’s side door stopped working. I could only open it from the inside if I kept my doors unlocked and eventually couldn’t open it at all and I had to crawl in and out of the passenger seat when it wasn’t working. The dealership repaired it because it was under warranty but I still had to pay for everything but the part. Now, In 2021 my front passenger door is doing the same thing. What’s worse? My rear passenger door won’t open AT ALL. I have two children and I have to pull them out of the window on occasion. We had to pull over on the freeway in an emergency and I had to PULL MY CHILDREN OUT OF THE WINDOW. If we’re in an accident I’m terrified of what will happen since we can’t use half of the doors. This is a major safety issue and I’m terrified for my family to use this vehicle. Since my warranty expired 3 months before the second and third door had the issue, it’s going to cost me over $1400 to get this repaired. I’m a single mother of two and this is causing hardship in addition to the safety issue. I’m getting it repaired and I can update with the invoice of the repairs.

NHTSA ODI 11430248

In late 2020 my airbag had to be replaced for numerous malfunctions, at the same time my passenger side front door would not open on the first try with the key fob. 8 months later, now my driver door is doing the same thing and I'm no longer under warranty. It's ridiculous this isn't a recall with so many similar complaints. My doors unlock but still won't open until I tug on it numerous times. If it stops working completely it is a real safety hazard.

NHTSA ODI 11429972

Rear passenger door will not open from inside or out. This happened with no warning. Grandchild was in rear seat and could not get out. This is a safety issue. The door actuators should be recalled.

NHTSA ODI 11429828

The contact owns a 2016 Hyundai Tucson. The contact stated that the rear passenger’s side door failed to open without warning. The contact stated that the lock and unlock function operated as designed however, the door would not upon from the inside or outside. The contact took the vehicle to the dealer and was informed that they had to hire a locksmith to repair the door. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 57,000.

NHTSA ODI 11429707

This safety problem has now occurred twice. The passenger door is sticking and takes 5 or 6 times to pull on the handle to open the door. The door opens from the inside but not the outside. This same problem occurred in 2020 on the drivers door. The safety of others are put at risk because I have elderly parents that need to be transported and the door can not be open. This problem was reported to the dealer about a year ago since it occured on the other door(drivers door) of the car. The vehicle has only been inspected by the service department at the dealership. There were no warnings or messages prior to the problem failure.

NHTSA ODI 11429598

Initially, a couple weeks ago my back passenger side door stopped opening consistently from the inside. Locking and unlocking the door repeatedly would fix it. Now, with the key or inside unlock buttons, the driver and passenger side front door will visibly unlock but not open from the outside until the car has been opened from the inside - meaning you have to crawl through the back to get your doors open. The doors do not always open from the inside, as well, across the board now. That’s a huge safety risk if there were an accident or fire.

NHTSA ODI 11429631

The contact owns a 2016 Hyundai Tucson. The contact stated that while driving approximately 5 MPH and attempting to accelerate, there was a grinding noise coming from the vehicle. Additionally, if the accelerator pedal was not depressed a certain way, the vehicle would stall. The oil light would illuminate upon starting the vehicle and would disappear after a while. The contact would restart the vehicle 3-4 times before the vehicle would regain proper functionality. The failure occurred again while driving 50 mph. The doors failed to open from the inside or the outside except for the driver side door. However, for the driver’s door the contact had to lift the handle twice before the door would open. The contact took the vehicle to a certified mechanic. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 81,000.

NHTSA ODI 11429009

The contact owns a 2016 Hyundai Tucson. The contact stated that the driver’s side rear and passenger’s side front door would not open from inside or outside the vehicle. The dealer repaired the front driver’s side door latch a year ago. The vehicle was not diagnosed nor repaired. The dealer and manufacturer were not made aware of the failure. The failure mileage was approximately 95,000.

NHTSA ODI 11428734