What 1,611 owners told NHTSA about the 2016 Hyundai Tucson Plug-in Hybrid

The contact owns a 2016 Hyundai Tucson. The contact stated that the driver's side rear door was unable to be opened from inside or outside the vehicle. The dealer was made aware of the failure and scheduled an upcoming appointment for a diagnostic test. The vehicle was not yet diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 81,000.

NHTSA ODI 11476296

Both rear doors do not open from the outside or inside, no child lock engaged. Usually takes several tries locking/unlocking to get door open. In the event of a crash, passengers would not be able to exit the vehicle. Not inspected, and no warning lamps.

NHTSA ODI 11476310

The contact owns a 2016 Hyundai Tucson. The contact stated that after locking the front passenger’s side door, the door was seized in the closed position and could not be opened when unlocked. The contact indicated that extreme force was needed to pull the door handle while attempting open the door. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 52,000.

NHTSA ODI 11476391

Rear passenger door will not open from outside or inside after unlocking. Basically, the door stays locked. Only after repetitive banging on the door handle (outside) will it sometimes open (more often it just stay locked - it may be days and dozens of attempts before it haphazardly opens). Additionally, the front drivers side door does not open on the first pull from the outside (it requires at least 2 pulls - sometimes as many as 4 pulls to finally open). Finally, the front passenger door is experiencing similar problems where it may take a second pull to open the door (this door only recently started having this problem and it opens normally most of the time). It can't be a coincidence that 3 out of the 4 doors on this vehicle are having problems with the door locks. So far the front doors open fine from the inside but the rear drivers side door is a serious safety hazard as I have a 3 yr child that sits in the back seat regularly. A simple google search brings up dozens of links and articles where owners of the same model vehicle are complaining of the exact same problem. It's obvious that this is a common issue with this vehicle but so far no recall even acknowledgement by the manufacturer has been issued. This is a safety issue - PLEASE HELP

NHTSA ODI 11475458

Locks and Latches have stopped working. My rear passenger and driver side latches do not open. It is a safety hazard for anyone riding in my vehicle.

NHTSA ODI 11473490

Passenger side front door lock intermittently does not unlock either by pressing door handle or remote control. Passenger can be trapped inside of vehicle in the event of an emergency egress being needed. Problem is intermittent for now, but growing in frequency!

NHTSA ODI 11473107

The contact owns a 2016 Hyundai Tucson. The contact stated that the rear driver’s side door latch would not unlock and could not be opened from inside or outside of the vehicle. The cause of the failure was not yet determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 43,000.

NHTSA ODI 11472869

The car doors don’t open even after unlocking. I can hear and see the door is u locked but the door doesn’t open from outside. Unable to open the door and get my kid out in case of emergency

NHTSA ODI 11472999

Driver side door doesn’t open after unlocking unless you yank on handle 10+ times, and now driver side window no longer goes up. Motor works for window to go down but not up, so it is now a safety concern! A quick Google search reveals countless 2016 Hyundai Tucson owners experiencing the exact same thing- and always with the driver door only.

NHTSA ODI 11472067

The contact owns a 2016 Hyundai Tucson. The contact stated that the rear passenger’s side door failed to open from inside or outside of the vehicle. The contact had spoken to the dealer and was informed that the vehicle was not under recall. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 63,000. The VIN was not available.

NHTSA ODI 11471196

The driver's side front door and rear door lock actuators failed in both the doors and you are unable to open the doors from the exterior of the vehicle after the doors have been locked. The only way to open them is to go around and open them from the inside of the vehicle. This is a major safety concern due to not being able to quickly access the vehicle from the outside to get someone out of the car if it was to be involved in a wreck/on fire. As a first responder this is a situation that I have encounter in my work experience and could be the difference in someone living or dying in a collision. This issues is well documented online and with the dealership when I called to discuss it with them. This part does not have any warnings before it fails and one day it just stops working. Our vehicle is a 2016 and has around 50,000 miles so it is not old by any means. I have not had any of the parts examined by anyone such as the insurance company but I am a police officer that is trained in Advance Crash Investigation and Crash Reconstruction.

NHTSA ODI 11469790

Rear door will not open from the inside or the outside

NHTSA ODI 11469838

Rear driver side door handle does not open, seems to be a safety issue with this car

NHTSA ODI 11469436

BOTH REAR DOORS WILL NOT OPEN FROM OUTSIDE OR FROM INSIDE THE VEHICLE. CHILDREN PASSENGERS HAD TO CLIME TO FRONT TO EXIT CAR. EXTREMELY DANGEROUS.

NHTSA ODI 11468966

My 2016 Hyundai Tucson has repeatedly had a major safety issue when one of the doors will suddenly completely stop working. One day a door will work fine, and after no accidents, impact, or any other known factor, the door is completely unable to be opened. The handle operates as intended, but the door itself does open. In the 4 years I have owned my car, I have had to repair 6 instances of this problem (2 of the doors having this issue again after initial repair). This issue includes my driver side door, where I have had to crawl through the car to get out. Apparently this is a known issue impacting a large amount of Hyundai Tucsons. This is obviously a major safety issue. If these doors cease operation for seemingly no reason due to some poorly designed / manufactured component, I can’t imagine they could withstand any sort of vehicle collision / accident. I hesitate to imagine a situation where someone is in some sort of collision and need to escape a burning vehicle / pull a child out of a vehicle and their doors do not work.

NHTSA ODI 11467476

Driver Side door no longer opens from the outside after it has been locked. Rear Driver Side door no longer opens from the inside or outside handle. Seen numerous reports and accounts online report this same issue. I have a 6 month old child and cannot have the doors on my car not opening.

NHTSA ODI 11466894

Both back doors will not open from inside or outside. Very dangerous safety concern

NHTSA ODI 11466638

2016 Tucson rear doors wouldn’t open

NHTSA ODI 11465612

The front driver side door does not open when unlocked. It seems to me a known issue that the lock actuator tends to fail on these doors. This is a huge safety concern.

NHTSA ODI 11464539

The contact owns a 2016 Hyundai Tucson. The contact stated that both front and rear passenger’s side doors failed to open from inside or outside the vehicle. The vehicle was taken to an independent mechanic where the vehicle was diagnosed with an actuator failure. Neither the manufacturer nor the dealer had been notified of the failure. The vehicle was not repaired. The failure mileage was approximately 45,000.

NHTSA ODI 11463480

My passenger door and back drivers side door won’t open when unlocked. You have to open the door from the inside

NHTSA ODI 11463497

Door latch failure. The door latches do not work, and become un-openable. 11/2020 & 04/2022. Yes it is currently available for inspection with a non-operational door. Safety issue, cannot exit the car. Cannot get kids out of the car. I cannot get out of the car. No one can open the car door that is affected when unlocked from the inside or the outside of the car. Yes, there are articles, fixes and my personal mechanic and Hyundai mechanics have addressed the previous same issue in 11/2020. The car was inspected by a Hyundai dealer 10/2020 who gave me a quote to replace the door latches and locks. The car was inspected by my mechanic at a Chevrolet dealership as well, who installed part #Hyundai actuator motor Front door lock 81310D3010. The car has not been inspected by police or insurance. The car has had same failure in drivers door that was fixed by a different car manufacturer. The car currently has a different door latch failure. There are no warning lamp indicators. The door simply will not open at all when unlocked causing a problem for anyone to exit the vehicle in an emergency.

NHTSA ODI 11463387

The contact owns a 2016 Hyundai Tucson. The contact stated the passenger’s side failed to open from the inside or the outside. The vehicle was not taken to a dealer or an independent mechanic to be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 69,995.

NHTSA ODI 11463234

There appears to be a dangerously common malfunction on my 2016 Hyundai Tucson. Without any warning or indication of failure I am unable to open either of my rear passenger doors. Neither from inside, nor outside. The door locks appear to lock and unlock, manually and/or electrically, but the none of the door handles work. First the rear right side, followed by the rear left side a day later. It would be impossible in an emergency for someone to exit or be removed from the vehicle. God forbid there was a fire, or child stuck in a car seat. Vehicle is available for inspection. Though have not been able to have a dealer inspect it yet...Hyundai is not returning my calls. How can this not be a recall yet!! Do innocent people have to die first? There's no reason to have "tombstone legislation". Be proactive.

NHTSA ODI 11463102

Passenger rear door will no longer open on first try after locking and unlocking vehicle

NHTSA ODI 11462758