What 367 owners told NHTSA about the 2016 Ford Mustang Mach-e

25 mph mild frontal collision caused a fire to start in the door panel as identified by the driver and the fire dept. The fire caused a majority of the cabin to burn and the vehicle to become a total loss in under a minute. Front airbags deployed but not side airbags. Electrical system in left door possibly malfunctioned causing a fire, evident by the fire reigniting every time the fire fighter ceased using the fire extinguisher. Driver was right next to the damaged electrical and was almost hurt by the fire, almost resulting in severe burns or death to the driver had they not escaped the cabin a few seconds before ignition. The problem has not been reproduced or confirmed by a dealer or independent service center. The vehicle has not been inspected by the manufacturer, police, insurance representatives, or others. There were no warning lamps or messages prior to the failure.

NHTSA ODI 11452167

I DROVE UP TO MY GYM, GOT OUT OF MY CAR, LOCKED IT AS USUAL SO NOTHING OUT OF THE ORDINARY. WENT BACK OUT TO MY CAR ABOUT 30 MIN LATER AND SAW SMOKE BILLOWING FROM WINDOWS... OPENED MY DOOR PASSENGER SIDE AND MY GLOVE COMPARTMENT WAS THE SOURCE SO I OPEN IT AND ALL I SAW WERE FLAMES LEAPING FROM THE TOP OF THE COMPARTMENT AND FLAMES COMING OUTTA THE AIR VENTS. WITHIN MINUTES THE ENTIRE GLOVE BOX COMPARTMENT AS WELL AS THE DASH ITSELF MELTED ONTO THE FLOORBOARD. SOME GENTLEMAN FOUND A FIRE EXTINGUISHER AND PUT IT OUT BEFORE THE FIRE DEPARTMENT EVEN ARRIVED. IM JUST LUCKY I WASN'T IN IT BUT THIS HAD TO BE SOME MANUFACTURE DEFECT IN THE WIRING BECAUSE I BELIEVE THAT IT STARTED ABOVE THE GLOVE BOX RIGHT WERE THE WIRE HARNESSES ENTER THE CAR THROUGH THE FIRE BREAK BETWEEN THE CAR AND ENGINE COMPARTMENT.

NHTSA ODI 11244053