What 1,639 owners told NHTSA about the 2016 Ford Fusion

See attached document for complaint.

NHTSA ODI 11747385

Back up camera screen is going out intermittently causing a hazardous situation

NHTSA ODI 11746980

The contact owns a 2016 Ford Fusion. The contact stated that while reversing, the rear-view camera displayed a blank image. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that the failure was intermittent, however the failure was persistent during the winter months. The dealer was made aware of the failure, and the contact was informed that parts were unavailable to repair the vehicle. The contact later received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000.

NHTSA ODI 11746214

The contact owns a 2016 Ford Fusion. The contact stated that while driving at an undisclosed speed, the message "No Coolant" was displayed on the instrument panel, and there was smoke coming from outside of the vehicle. The vehicle was taken to an independent mechanic, where it was diagnosed with a blown head gasket. The contact was informed that the engine needed to be replaced. The independent mechanic made the contact aware of an undisclosed recall; however, the VIN was not included in a recall related to the failure. The vehicle was repaired. The manufacturer was notified of the failure. The contact stated that while reversing at an undisclosed speed, the rearview camera image was inverted and the rear passenger’s side of the vehicle crashed into an unoccupied vehicle. No warning lights were illuminated. The failure had occurred on several occasions. A police report was not filed. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. A local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 99,000.

NHTSA ODI 11745909

My backup camera does not work any longer. I have had several near-misses of collisions with both cars and people. Please make the recall fix available!! On the date of incident field, I just put the last time it happened. There have been multiple dates.

NHTSA ODI 11744387

After hitting 100,000 mile my car electronics failed and caused my steering to fail and all other safety equipment like airbags and brokering system

NHTSA ODI 11743385

For the past year, I have been dealing with a recurring check engine light on my Ford Fusion related to Diagnostic Trouble Code P0301 – Cylinder 1 Misfire. Despite multiple repair attempts by qualified mechanics, the issue continues to return, leaving me with mounting repair bills, lost confidence in my vehicle, and serious concerns about its reliability and safety. Every time the check engine light has appeared, I have taken my vehicle in for diagnosis and repair. Each time, I was assured the problem had been fixed. However, the repair would only last anywhere from a week to a month before the exact same code would return. I have now experienced this issue on August 8 2025, January 9 2026, April 20 2026, May 19 2026, and June 1 2026. I have paid to address the same problem, along with related repairs, five separate times. Even more concerning, my vehicle has broken down and left me stranded on the side of the road three out of those five occurrences. No vehicle owner should have to repeatedly face the same unresolved issue after spending significant money on repairs and maintenance. After conducting extensive research, I discovered that I am far from alone. I have found numerous reports from other Ford Fusion owners experiencing the exact same Cylinder 1 misfire issue, many of whom have also been unable to find a permanent solution despite repeated repairs. This appears to be a widespread problem affecting many customers, not an isolated incident. As a Ford customer, I expected a dependable vehicle that I could trust to safely get me where I need to go. Instead, I have spent the last year dealing with recurring failures, unexpected expenses, and the constant fear of being stranded again. When so many owners are reporting the same defect with no lasting repair available, it raises a serious question: Why has this issue not been investigated for a recall or other manufacturer supported corrective action? I urge Ford to thoroughly investigate this recurring issue.

NHTSA ODI 11742902

The contact owns a 2016 Ford Fusion. The contact stated that while reversing, the rearview camera displayed a black image. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received a recall notification for NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part required to complete the recall repair was unavailable. The dealer was not made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was unknown.

NHTSA ODI 11742961

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part required for the repair was unavailable. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse(R), the rearview camera displayed a distorted image alongside an erroneous representation of object proximity, causing surrounding objects and vehicles to appear further away than they actually were. The dealer was contacted, and it was confirmed that the remedy was not available. The manufacturer was not made aware of the issue. The failure mileage was approximately 135,000.

NHTSA ODI 11742650

The contact owns a 2016 Ford Fusion. The contact received a notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rear-view camera displayed a distorted image, with an unknown warning message displayed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 62,000.

NHTSA ODI 11742745

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that while in reverse(R) on several occasions, the screen display started blinking, went blank, and the screen became inverted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 93,000.

NHTSA ODI 11742157

The entire engine/motor

NHTSA ODI 11740520

See attached document for complaint.

NHTSA ODI 11740540

Recall letter was sent October 2025. It is now mid-May 2026 and Ford does not have parts available for this recall. That is not reasonable. The safety recall is nhtsa 25v695 for the rearview camera.

NHTSA ODI 11739357

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted; however the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was/was not made aware of the issue. The contact stated that the rearview camera displayed a blank image.  The approximate failure mileage was 100,000.

NHTSA ODI 11738786

There is a problem with the purge valve causing my vehicle to rough idle and even cut off on me in the middle of traffic and even on the interstate. This issue is going on with a plethora of people with the same year make and model as me yet no recall has been issued. When I put gas in the car it won’t start for some time. If I’m not constantly pressing the accelerator the car will turn off by itself

NHTSA ODI 11738455

We received the notice about this recall in October 2025, more than six months ago. In our estimation, this far exceeds the reasonable amount of time that should be allotted to a company before a fix needs to be available and completed. This is a serious safety issue, and we have almost been in accidents because of the lack of camera. Dealerships have brushed us off when we asked about the status of the recall, as though it was unimportant. Is there anything we can do light a fire under Ford, or to force them to provide a replacement vehicle for us? Thank you,

NHTSA ODI 11738635

The recall for the backup camera has been open since october with no remedy. This seems like an excessive amount of time and is giving me trouble selling my vehicle. How long is the manufacturer given to remedy the issue?

NHTSA ODI 11738345

I took my car to have recalls fixed. The next time I drove it after that my power steering shut off while driving. The warning lights for "Hill Start Assist Not Available" and "Service AdvanceTrac" came on. After some research it looks like I have the exact problem for recall 19S26. However when I called the dealership they couldn’t find the documentation if they fixed this or not on my vehicle. They said since it is not an open recall they do not have to fix it. Can you please open/reopen this recall for my vehicle so I can address this specific issue.

NHTSA ODI 11737774

Backup camera does not work dealership has done absolutely nothing regarding this matter it’s been almost 8 months

NHTSA ODI 11737846

When backing up the rear camera went to black screen and wouldnt display the rear view. Almost hit a pedestrian because they were directly behind the car. This problem happens sometimes and I am not sure how to replicate it except for putting the car in reverse and seeing if it is going to display the rear view or not. I need this recall to be completed ASAP, it has been released since October and I’m still having issues with it 6 months later and there is no fix for this?? Its just frustrating

NHTSA ODI 11737452

The rear view camera on my 2016 Ford Fusion activates randomly while driving and displays blank or distorted images when the vehicle is in reverse. This is a known defect covered under Ford Recall 25SA9 / NHTSA 25v695, issued October 2025. I have contacted Koons Ford in Falls Church, VA multiple times requesting repair. The dealer stated the replacement part is only available for Mustangs. As of May 2026, Ford's own recall page confirms parts are still not available — over seven months after the recall was issued. I am driving daily with a malfunctioning safety system and no repair timeline. The camera issue creates a crash risk every time I reverse the vehicle.

NHTSA ODI 11736840

The contact owns a The contact received notification of NHTSA Campaign Number: however, the part to do the recall repair was not yet available. The local dealer was/was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was/was not made aware of the issue. The contact stated that the rearview camera intermittently displayed a blank or distorted image.

NHTSA ODI 11736583

The contact owns a 2016 Ford Fusion. The vehicle was serviced under NHTSA Campaign Numbers: 23V162000 (SERVICE BRAKES, HYDRAULIC) and 19V632000 (STEERING), but the failure persisted. A month after the recall repairs were completed, while driving at an undisclosed speed, the brake warning light was illuminated and blinked, and the steering wheel failed to function as intended. The contact used force to veer the vehicle to the side of the road. Once the contact was able to pull to the side of the vehicle, the engine was turned off. The contact called her boyfriend, who drove to the site of the incident and assisted the contact and pushed the vehicle to the residence. The dealer was contacted and at first refused to inspect the vehicle. The contact called the dealer again, and the dealer sent a mobile mechanic to the residence. However, no cause for the failure was found. The contact was informed that a diagnostic test would be performed on the vehicle. However, the contact would be responsible for the bill. The vehicle remained at the residence unrepaired. The manufacturer was not made aware of the failure. The failure mileage was unknown. 

NHTSA ODI 11736657

The contact owns a 2016 Ford Fusion. The contact stated that while driving at various speeds engine had overheated causing the vehicle to stall. The vehicle was taken to the local mechanic who was unable the determine the exact cause of the failure. The contact was informed of the manufacturer extend coverage regarding the engine coolant inside the engine cylinders. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure but no assistance was offered. The failure mileage was 175,000.

NHTSA ODI 11735837