What 1,455 owners told NHTSA about the 2016 Ford Fusion Hev

When key is in ignition and either In on position with engine off or In accessory state the dash starts to click and the hood then releases and opens Does not happen when key is not in the ignition and driver door is open or when car is running or when car is locked but does happen if key was just removed from ignition and door has not been opened yet There are not service lights on and all trunk buttons still work when pressed

NHTSA ODI 11654306

The contact owns a 2016 Ford Fusion. The contact stated that while driving at an undisclosed speed, he heard an abnormal slushing sound coming from the dashboard and doors. Additionally, after adding coolant, the coolant level was low again two days later. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 247,700.

NHTSA ODI 11625876

My drivers side door will not latch closed due to cracking from extreme heat. When I try and shut my door it doesn't latch and pops open.

NHTSA ODI 11596126

Passenger front door opened while braking at intersection while passenger in seat. Fortunately it did not hit a car next to us. Door had to be held shut by passenger for remainder of trip. Was inspected by Ford dealer and although there is a recall on nearly 250,000 of these door latches to include this specific car for a manufacturing period of 542 days, this car falls outside of it by eighteen days and the dealer wants $832.00 to fix it.

NHTSA ODI 11542853

THE TRUNK WILL OPEN BY ITSELF. THIS HAPPENS AT RANDOM TIME TO INCLUDE WHILE DRIVING. I AM SEEING LOTS OF OTHER PEOPLE HAVING THE SAME ISSUE ONLINE BUT NOW ONE HAS FOUND A FIX AT THIS TIME.

NHTSA ODI 11538473

The front driver's side door latch failed. The latch would not secure to keep the door closed. The vehicle is at a dealership and could be inspected on request. My safety was put at risk because the latch could have failed while I was driving it. The dealership said they "didn't know why" my vehicle did not have a recall on the door latch as many 2016 Ford Fusions do have that recall. The vehicle is being inspected today by the dealership. There were no warnings for the door latch malfunction.

NHTSA ODI 11537435

My vehicle is a 2016 Ford Fusion SE VIN3FA6P0H79GR130351. There is currently a recall (20V177000) on 2016 Ford Fusions, however it appears that the recall does not cover my specific vehicle per Ford. In 2021 we had an incident where the driver side door latch broke/stopped functioning causing the door to swing open and the door not securing properly. Upon that incident occurring, I took the vehicle to the dealership (Duval Ford, Jacksonville Florida) for repair, at which time I was told my vehicle was not covered under the recall nor was the issue covered under warranty. Thus I paid approximately $400 to have the repair complete. Yesterday the door latch failed again, this time while driving in traffic as I was coming to a stop at an intersection. The door violently flew open as the vehicle was still moving. Had there been someone standing or walking in the median, the door would have hit them. Upon stopping I attempted to secure the door but it will not secure and just stays open. It will be required to again pay to repair this major safety issue. I believe this safety issue should be covered under the current recall for the same model vehicles in this year. I am concerned that after repair this issue will occur again and could cause a major accident or great bodily harm.

NHTSA ODI 11535933

2 car door latches unresponsive and wont lock. Known issue with ford this VIN isnt covered by recall but same issue

NHTSA ODI 11534735

A year ago (2022), the passenger door latch failed for unknown reasons out of the blue. The door simply would not close. At the shop, the technician mentioned that it had mechanically and electrically failed and the door would not latch. A year later (2023), The issue is reoccuring; same (passenger) door and driver door both suddenly will not latch making the car inoperable due to safety risks. Upon research, it seems this issue is common to specific Ford models. Re: Ford Fusion Hybrid/Energi Recall Campaign # 20S15/20V177, there is an outstanding recall for certain VIN numbers but Ford refuses to cover my issue despite clear safety concern.

NHTSA ODI 11534416

After parking the car, I opened the front passenger door from the outside and then attempted to close it but the door would not latch. The latch was not engaging to keep it should. I can hear the lock working when pressed with the key remote and on the door, but did not change the catching of the door. This is a safety issue because the door is currently tied shut with rope as I am working on getting it fixed. I am concerned that the door could open while driving and windows must be rolled down to tie it, so it is not secured when left parked. A Ford dealer mechanic did look at the door and confirmed the issue as it has still not been fixed. There were no warning signs or issues leading up to the door latch giving way. However there is a current recall on door latches of 2016 Ford Fusions sold in Arizona (where the car was bought and still located) with the exact same issue. However, after speaking with the Ford service department they stated that my VIN number was not included in the recall, even though it was the exact same issue.

NHTSA ODI 11530181

First of all i drive a 2016 Ford Fusion. Two years ago as i was leaving work my back driver's side door swung open and i thought i forgot to shut it. As i went to attempt to shut it it wouldnt close. My boyfriend had to meet me at work and tie it closed with rope that he had. I contacted Ford and they said they would fix it and charged me almost $500. Now just last week as i get into my passenger side of my car, my boyfriend was driving, as i went to shut the door the SAME THING happened! It would not close! What if that door lock had broken as we were driving?? I could of fallen out of the car if i didnt have my seatbelt on?? So i do some research online and go back to Ford in Delray Beach Florida. I see that there has been recalls with this EXACT problem on certain makes and models of Fords! I tell them.that and show the manager and he tells me that MY car vin is not under the recalls! So i tell him than there must be a mistake and my car is supposed to be under that recall and why did I have to pay almost $500 to fix the first door lock that broke?? He looked at me and acted as if he could care less! That is why i am writing you.

NHTSA ODI 11529634

Right passenger door came open while driving and without warning. The door will not latch to secure the door to the car frame in a closed or secure manner. The door has to be secured with a strap until it can repaired appropriately.

NHTSA ODI 11529375

Water leaks into the trunk. many owners have reported similar issue, one example: https://www.youtube.com/watch?v=qRxTABAUxcU&ab_channel=Nickthecarguy

NHTSA ODI 11511461

Trunk opens randomly. As seen on many forums it is a common problem. Ford dealer wanted a diag fee with no promises to fix.

NHTSA ODI 11494759

Driver side door latch failed. Unable to close door. Happened exactly a year ago to the passenger door (repair invoice attached).

NHTSA ODI 11481228

I am writing to let you know of my current difficulties in fixing my Ford Fusion 2016 that had an issue with the door latch. As this problem prevented the door from closing, which raised a safety concern while driving. A recent recall from Ford under the recall number 20S15 (attached) was released on March 24, 2020, to fix this issue for Fiesta, Fusion, and MKZ. My car fits exactly the affected vehicle's description in the recall. Yet, the certified dealer and Ford decided not to include this in the recall, and I had to pay out of pocket (attached) as the current condition is not safe to drive the car without fixing the door latch. I believe my car should be included in this recall as it is affected by the same problem they described in their announcement.

NHTSA ODI 11480232

The contact owns a 2016 Ford Fusion. The contact stated while the vehicle was parked while raining, the trunk would become wet. The contact stated that the spare tire wheel well would fill up with six inches of water. The contact stated that there was a computer located in the trunk by the passenger’s side fender under the padding. The contact stated that there was possibility of a short circuit due to water entering into the circuitry. The vehicle was not taken to a dealer or independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 25,000.

NHTSA ODI 11459983

I’m not certain how or when but the hood sensor must be wrong because it always says the hood is open no matter how I close it

NHTSA ODI 11436836

The trunk lid randomly pops open on it's own requiring you to stop, get out and close it. It has happened repeatedly both when driving and when the car is parked. It does not seem to happen if all of the doors are locked. When it does happen it obscured the rear view and can create an unsafe situation when you have to stop on the road. It has happened many times over the past year.

NHTSA ODI 11432968

I OWN A 2016 FORD FUSION SE AND MY TRUNK CONSTANTLY OPENS BY ITSELF WHILE DRIVING DOWN THE ROAD OR PARKED I CAN BE 20 MI AWAY FROM IT AND I COME BACK AND THE TRUNK IS OPENED. SO OBVIOUSLY IT HAS NOTHING TO DO WITH ME ACCIDENTALLY HITTING THE BUTTON. IT HAS STARTED 4/1/21 AND CONTINUES TO OPEN.

NHTSA ODI 11413295

THE TRUNK RANDOMLY OPENS ON ITS OWN. IT HAPPENS WHILE THE CAR IS DRIVING DOWN ANY SORT OF ROAD OR DRIVEWAY, PARKED AND RUNNING, OR OFF ALTOGETHER. WHEN I GET OUT TO SHUT THE TRUNK SOMETIMES IT STAYS SHUT AND SOMETIMES IT WILL REPEATEDLY OPEN THE TRUNK 4 OR 5 MORE TIMES BEFORE I CAN EVEN GET BACK IN THE CAR. I FEEL THIS IS VERY UNSAFE, ESPECIALLY AS I AM A SMALL CURRENTLY PREGNANT FEMALE TO HAVE TO KEEP EXITING MY CAR TO SHUT MY TRUNK REPEATEDLY. THIS HAS BEEN GOING ON FOR THE LAST YEAR. I GOT ONLINE AND READ SEVERAL FORUMS OF OTHER PEOPLE WITH MY CAR COMPLAINING OF THE SAME ISSUE. RECENTLY, I HAVE GONE TO MY CAR TO LEAVE AND FOUND IT COMPLETELY DEAD, AS IN IT WILL NOT UNLOCK, OR START. I ENDED UP REPLACING THE BATTERY THINKING THAT MY BE IT. HARDLY A MONTH LATER, THE SAME THING HAPPENED AGAIN. I WAS ABLE TO CALL A FORD DEALERSHIP AND DISCUSS THE PROBLEM ALONG WITH THE TRUNK OPENING ISSUE. I CHARGED THE BATTERY AND BROUGHT IT TO THE DEALERSHIP. AFTER THEY RAN DIAGNOSTICS AND WITNESSED THE TRUNK OPENING RANDOMLY THEY FOUND THAT THE TRUNK SWITCH WAS FAULTY WHICH CAUSED THE CARS COMPUTER TO BE ON EVEN WHILE THE VEHICLE WAS OFF WHICH DRAINED THE BATTERY. THEY REPLACED THE TRUNK SWITCH ON THE TRUNK LID. I ASKED IF THE PART WAS CORRODED OR DAMAGED OR WHAT CAUSED IT TO HAPPEN AND THEY SAID IT LOOKED FINE, IT WAS NOT DAMAGED ON THE EXTERIOR AND EVERYTHING WAS SEALED AS IT SHOULD BE INSIDE. I STATED THAT I USED MY TRUNK LESS THAN THE AVERAGE PERSON, ESPECIALLY LATELY AS I'VE BEEN AFRAID TO USE IT. KNOWING IT WAS A 2016 MODEL, I ASKED IF THE PART WAS OLD OR WORN THAT IT SHOULD NEED REPLACED ALREADY AND THE DEALERSHIP STATED NO. THEY STATED THAT THE PART WAS FAULTY AND THAT I HAD NOT CAUSED IT IN ANY WAY. I ENDED UP HAVING TO PAY $309.04 FOR THIS PART TO BE REPLACED WHICH MAKES ME NOT HAPPY SINCE IT SOUNDS LIKE THIS SHOULD BE A PART ON A RECALL NOTICE FROM FORD.

NHTSA ODI 11407206

WHENEVER I UNLOCK MY VEHICLE THE TRUNK OPENS. SOMETIMES IT OPENS WHILE DRIVING.

NHTSA ODI 11404962

TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 55 MPH WITH THE REAR WINDOWS LOWERED, THE REAR OF VEHICLE WAS SHAKING VIOLENTLY. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 50,000. THE VIN WAS NOT AVAILABLE.

NHTSA ODI 11404285

I ENTERED MY VEHICLE AND CLOSED THE DOOR. WHILE BACKING OUT OF THE PARKING LOT A WARNING SOUNDED. I LOOKED AT THE DASH AND THE WARNING LIGHT INDICATED THAT THE FRONT DRIVER SIDE DOOR WAS OPEN. I PULLED THE DOOR SHUT AND ATTEMPTED TO CLOSE IT BUT IT WOULDN'T STAY SHUT. I PUT THE CAR IN "PARK", GOT OUT AND ATTEMPTED SEVERAL MORE TIMES TO CLOSE THE DOOR. NO MATTER HOW I TRIED, THE DOOR WOULD NOT LATCH. I WAS 53 MILES FROM HOME AND THE ONLY WAY TO GET THERE WAS TO DRIVE. I THEN TOOK AN ADJUSTABLE DOG LEASH, SLIPPED IT THROUGH THE ARMREST ON THE DOOR, THEN LOOPED IT AROUND THE STEERING COLUMN. THIS PROVIDED A MEANS FOR ME TO HOLD THE DOOR CLOSED WHILE I TRAVELED ON A HIGHWAY, THEN THE INTERSTATE TO GET HOME. THIS WAS VERY DISTURBING TO ME BECAUSE THE LATCH WAS FINE WHEN I DROVE FROM HOME. WHAT COULD HAVE HAPPENED HAD I BEEN ON THE HIGHWAY OR INTERSTATE WHEN THE LATCH FAILED.

NHTSA ODI 11364091

THE TRUNK RANDOMLY OPENS ON IT'S OWN WHILE PARKED.

NHTSA ODI 11360695