What 287 owners told NHTSA about the 2016 Ford F-250 Super Crew

12/07/16 I PURCHASED A BRAND NEW VEHICLE. I DROVE IT HOME APPROXIMATELY TWO MILES TO PICK MY WIFE UP AND TAKE HER FOR A SPIN. UPON STARTING THE VEHICLE THE AIR BAG LIGHT, THE STABILITY CONTROL LIGHT AS WELL AS THE WARNING MESSAGE FOR SERVICE ADVANCE TRAC AND TRAILER BRAKE MODULE FAULT AND THE 911 ASSIST NON OPERATIONAL. I TOOK THE TRUCK BACK TO THE DEALERSHIP AND THEY ENDED UP REPLACING THE RESTRAINT CONTROL MODULE. THEY HAD THE TRUCK FOR ABOUT FIVE DAYS. WHEN I PICKED UP MY TRUCK BEFORE I EVEN GOT OFF THE LOT ALL THE LIGHTS AND MESSAGES CAME ON AGAIN. I TOOK IT TO THE DEALERSHIPS OTHER LOCATION AND THEY HAD IT ROUGHLY THREE WEEKS. THEY REPLACED THE INSTRUMENT CLUSTER AND THE MASTER WIRING HARNESS AT THE INSTRUCTIONS OF FORD ENGINEERING. I DROVE THE TRUCK BEFORE HAVING ALL THE SAME THINGS HAPPEN AGAIN WITH THE EXCEPTION OF THE STABILITY CONTROL/ SERVICE ADVANCE TRAC MESSAGE. I TOOK THE TRUCK BACK AGAIN , THIS TIME THEY REPLACED THE RESTRAINT CONTROL MODULE AGAIN. A FEW WEEKS WENT BUY AND NOW THE SAME PROBLEMS AGAIN. THIS IS THE FOURTH VISIT AND TOMORROW MARKS THE 30TH BUSINESS DAY THE TRUCK HAS BEEN IN THE SHOP. ADD TEN MORE DAYS FOR THE WEEKENDS IT SAT THERE AND THE ONE DAY FOR WHEN THE DEALERSHIP HAD TO REPAIR MY LEATHER INTERIOR THAT THEY MESSED UP. THAT'S 41 DAYS AND I HAVEN'T EVEN HAD IT FOUR MONTHS YET. I'VE REQUESTED THAT THE MANUFACTURER BUY IT BACK NOW TWICE AND WAS DENIED BOTH TIMES. I WAS TOLD THAT MY VEHICLE DOES NOT MEET THEIR CRITERIA. THE SERVICE DEPARTMENT TOLD ME THAT THE VEHICLE IS UNSAFE TO DRIVE WHEN THESE LIGHTS COME ON. IT POWERS DOWN THOSE SYSTEMS MAKING THEM NON OPERATIONAL. THERE IS NO PATTERN TO THIS HAPPENING. IT CAN BE AT START UP ,SITING STILL OR MOVING DOWN THE ROAD. THE LIGHT CAN STAY ON THE ENTIRE TRIP OR JUST FLASH MOMENTARILY.

NHTSA ODI 10969436

MY CHILDREN AND I WERE DRIVING ABOUT 55MPH, ON A SUNNY DAY IN CALIFORNIA, UPHILL, ON A TWO-LANE SECTION OF HIGHWAY, WITH LIGHT TRAFFIC GOING IN THE SAME DIRECTION, A MEDIAN TO THE LEFT, ANOTHER TWO-LANE HIGHWAY GOING IN THE OPPOSITE DIRECTION, AND BOTH ROADS ARE SURROUNDED BY UNDEVELOPED LAND. I WAS TALKING WITH MY WIFE, WHO HAPPENED TO BE FOLLOWING US IN HER VAN, WHEN WE HEARD A LOUD "POP". I DIDN'T NOTICE ANYTHING OUT OF PLACE INSIDE THE TRUCK OR WITH ITS DRIVING, AND ASKED IF SHE HAD NOTICED ANYTHING HIT IT FROM HER VANTAGE POINT. SHE SAID "NO" AND WE CONTINUED ON OUR WAY TO OUR NEXT STOPS. WHEN I PARKED, I COULD HEAR A "CRACKING" NOISE ABOVE MY HEAD. I SLOWLY OPENED THE MOONROOF COVER AND DISCOVERED THE ENTIRE MOONROOF HAD CRACKED. THOUGH CRACKED, IT WAS COMPLETELY INTACT AND I COULD NOT FIND ANY SIGN OR DEBRIS INDICATING IT HAD BEEN HIT BY AN OBJECT. I THEN TOOK THE TRUCK TO THE DEALERSHIP I BOUGHT IT FROM, TOOK MORE PICTURES AS IT DEVELOPED A HOLE ON THE WAY, AND LEFT IT FOR THE SERVICE DEPARTMENT TO LOOK AT SINCE THEY ARE CLOSED ON SUNDAY. AS I WAS TAKING PICTURES OF THE HOLE, I NOTICED THE EDGES WERE ALL INVERTED RATHER THAN FACING DOWN INTO THE TRUCK. IT'S AS IF PRESSURE BUILT UP INSIDE AND BLEW THE MOONROOF OUTWARD. THE NEXT DAY, THE SERVICE DEPARTMENT TOLD ME IT WAS DUE TO AN "IMPACT" AND DESPITE MY EXPLANATION AND PICTURES, REFUSED TO COVER THE REPAIR UNDER WARRANTY. THE TRUCK ONLY HAS 5,515 MILES ON IT AND IS WELL WITHIN THE SCOPE OF THE MANUFACTURERS WARRANTY. I DID A BIT OF SEARCHING ON THE INTERNET AND FOUND THAT FORD HAD A CLASS-ACTION LAWSUIT AGAINST THEM, PERTAINING TO 16 DIFFERENT MAKES/MODELS/YEARS OF THEIR VEHICLES FOR SHATTERING MOONROOFS. THE CASE WAS KREBSBACH ET AL. V. FORD MOTOR CO., CASE NUMBER 2:16-CV-02200. THE FORD REPS I TALKED WITH DENY HAVING ANY PROBLEMS WITH THEIR MOONROOFS AND SAID THEY WILL ONLY COVER REPAIRS IF THERE IS A RECALL.

NHTSA ODI 10967544

HAS A HISSING SOUND UNDER THE PASSENGER SIDE ,HAS BEEN GIVING US UPSET STOMACHS AND SOMETIMES HEAD ACHES,JUST PLAIN SICK FEELING, WHEN THE AC AND DEFROST ARE ON. ALSO FROM END ABS SEEMS TO ENGAGE WHEN GOING AROUND A BEND AND THEN SUPPOSEDLY THE AUTO CORRECT KICKS IN AND TRIES TO CORRECT THE TRUCK PULLING STEERING WHEEL. WAS TOLD THEY TESTED ONE TRUCK AND IT DID IT ONE TIME,THIS IS AFTER THEY PUT IN COUNTLESS HRS ON LABOR PLUS A $1000 INTO A NEW STEERING COLUMN AND DETERMINED THAT IT IS NORMAL OPERATING CONDITION. DIDN'T BUY IT FOR THIS GOD FOR SAKE NOISE . AS FOR THE HISSING,TOLD ME TO DETAIL THE TRUCK AND THAT THEY WERE NOT GOING TO DO ANYMORE FOR THIS. THIS HAS BEEN GOING ON SINCE THE FIRST WEEK OF BUYING THIS TRUCK. OVER AND OVER TO THE DEALERSHIP,THEY KEEP PUTTING NEW PARTS ON. IF THIS IS NORMAL OPERATING CONDITIONS,THAN WHY DON'T THEY KNOW WHAT TO REPLACE AND KEEP PUTTING MORE TEST AND PARTS. NO ANSWER ON THE HISSING SOUND AND VERY VERY RUDE MANAGERS AT DEALERSHIP.

NHTSA ODI 10959697

DEALERSHIP REPORTS A FAILURE TO THE HIGH PRESSURE FUEL PUMP. REPAIRS ARE $7900.00. ONLY 5500 MILES ON THE DIESEL TRUCK AND IS NOT COVERED UNDER WARRANTY. NO WARNINGS LIGHTS OR ALARMS WERE GIVEN. AFTER THOROUGH RESEARCH, THIS IS A CONCERNING PROBLEM, WITH FORD/BOUSCH.

NHTSA ODI 10948166

WE WERE DRIVING DOWN INTERSTATE 70 NEAR GLENWOOD SPRINGS, COLORADO ON DECEMBER 23, 2016. DRIVING 75 MPH (THE SPEED LIMIT) WITH NO CARS NEARBY. IT WAS A STRAIGHT STRETCH OF INTERSTATE. DRIVING CONDITIONS WERE CLEAR, NO SNOW OR ICE ON THE ROAD. OUTSIDE TEMPERATURE WAS 40 DEGREES F AND SUNNY. INTERIOR TEMPERATURE WAS SET ON 69 DEGREES F. OUT OF NOWHERE, THE SUNROOF SPONTANEOUSLY SHATTERED, BLOWING A HUGE HOLE THROUGH IT. IT SOUNDED LIKE A BULLET HAD GONE OFF. THERE WERE NO ROCKS NOR SHELL CASINGS FOUND IN THE VEHICLE. FORTUNATELY, WE HAD THE SUNROOF VISOR CLOSED AND DID NOT GET INJURED BY GLASS. THERE WAS BROKEN GLASS ALL OVER THE INTERIOR OF THE HEADLINER. WE WERE VERY STARTLED AND THE DAMAGE WAS APPROX $2217 TO FIX. FORD DENIED THE WARRANTY CLAIM (VEHICLE ONLY HAD 22K MILES AND WAS STILL UNDER FACTORY AND EXTENDED WARRANTIES THAT WE HAD PURCHASED). THANKFULLY MY HUSBAND WAS DRIVING BECAUSE I WAS PANICKED AND PROBABLY WOULD HAVE HAD AN ACCIDENT. *TR

NHTSA ODI 10943831

I WAS DRIVING DOWN THE HIGHWAY AND ALL OF A SUDDEN TWICE WITHIN 10 MILES OF EACH OTHER MY TRUCK STARTED VIOLENTLY SHAKING ALOST SENDING ME INTO ANOTHER LANE AND LOSING CONTROL. HAD TO SLOW DOWN ALMOST TO A STOP BEFORE IT WOULD QUIT. *TR

NHTSA ODI 10920115

TL* THE CONTACT OWNS A 2016 FORD F-250. WHILE DRIVING 40 MPH, THE VEHICLE BEGAN TO BOUNCE UP AND DOWN. AT 70 MPH, THE VEHICLE SHOOK VIOLENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 17,000. UPDATE 01/05/2017*CT

NHTSA ODI 10916472

ENGINE RUNS ROUGH DURING EXHAUST REGEN. TYPICALLY WHEN DRIVING BETWEEN 55-65, THE DIESEL EXHAUST FLUID WARNING APPEARS. ALMOST A MINUTE LATER THE TRUCK BEGINS TO MAKE LOUD JACK HAMMER NOISE AND LOSES POWER. FEELS VERY UNSAFE AS YOU LOSE POWER FOR ABOUT 10 SECONDS.

NHTSA ODI 10898625

THE TRUCKS DIESEL ENGINE SPORADICALLY SHUDDERS/SPUTTERS/STALLS CREATING A LOSS OF POWER AND DOESN'T RESPOND TO THROTTLE INPUT. THE ISSUE OCCURS SPORADICALLY WHILE CLEANING THE EXHAUST FILTER. THE VEHICLE IS IN MOTION WHEN THIS OCCURS. THIS HAS OCCURRED 4 TIMES AND IT HAS OCCURRED ON CITY STREETS AND HIGHWAYS. THIS HAS OCCURRED 4 TIMES. THE DEALER HAS REFLASHED THE SOFTWARE ONCE. IT IS CURRENTLY AT A FORD DEALERSHIP FOR THE PAST 30 DAYS. THEY STATED THEY ARE REPLACING THE VALVES ON THE LEFT SIDE( HEAD) AND MAY SEND THE HEAD TO A MACHINE SHOP.

NHTSA ODI 10896264

THE FUEL TANK SENDING UNIT IS NOT GUARDED. POOR DESIGN, I HAVE A FLEET OF FORD TRUCKS. I HAVE A 2010 F250 CURRENTLY IN THE SHOP, FORD HAS A FACTORY SHIELD COVERING THE EXPOSED FUEL LINES. FORD IS ALSO NOT COVERING THE REPAIR UNDER WARRANTY. THE DEALERSHIP ALSO STATED THIS IS NOT THE FIRST TRUCK WITH THIS DAMAGE. FUEL WAS SPRAYING ON THE EXHAUST FOR A WHILE BEFORE IT DIED.

NHTSA ODI 10876488

WHEN USING DELAY WIPERS OR HARD RAIN VISION IS IMPAIRED AS THE WIPER RETURNS TO HOME POSITION. A HUGE POOL OF WATER IS PULLED BACK ACROSS WINDOW IMPAIRING VISION. DEALER REPLACED WIPERS, WAXED WINDOW NO HELP. WE DROVE OTHER VEHICLES ON LOT, THEY DO THE SAME THING. DEALER ACID WASHED THE WINDOW, WHICH MAKES IT EVEN WORSE. I HAVE A BLURRED VISION LIKE WHEN YOU SEE HEAT OFF THE ROAD IN THE HORIZON. VISION IS VERY UNSAFE WHEN DRIVING INTO SUNLIGHT OR AT NIGHT WHEN HEAD LIGHTS HIT THE WINDOW. FORD WARRANTY DOES NOT WANT TO FIX. I HAVE BEEN DEALING WITH THIS FOR A OVER A MONTH NOW. THE VEHICLE HAS ABOUT 2400 MILES ON IT CURRENTLY. I HAVE WORKED IN THE AUTO MFG BUSINESS SINCE 1989 IN QUALITY CONTROL WITH SOME PREVIOUS EXPERIENCE WITH WIPERS AND WINDSHIELDS.

NHTSA ODI 10862541

09/05/2016 PURCHASED 2016 FORD. 11/24/16 FUEL FILTER PLUGED, REPLACED AT LANDERS FORD BENTON AR.12/23,2016 CHECK ENGINE LIGHT (CODES P008A, LOW FUEL PRESSURE/ AND P0170 , SOMETHING TO DO WIOTH THE FUEL) TOOK TO DONLEY FORSD GALION OHIO. THEY WERE NOT SURE WHAT TO DO BUT SUGESTED CHANGING THE FUEL FILTERS. TRUCK WAS UNDER WARANTY BUT CHARGED ME TO DO SO MILEAGE WAS 27,486. 1/12/16 CHECK ENGINE LIGHT AGAIN TOOK TO HACIENDA FORD EDINBURG, TX FOUND CODES P0170 (SECOND TIME) AND P229F SOME KIND OF SENSOR. THEY CHECKED THE FUEL AND FOUND METAL IN THE FULE FILTER, LINES AND TANK. I WAS TOLD THAT THE HIGH PRESSURE PUMP HAD FAILED AND THAT IS WHERE THE METAL WAS COMMING FROM. THEY REPLACED FUEL SYSTEM KIT, 8 INJECTORS, HIGH PRESSURE PUMP,STEEL LINES,RETURN LINE, FUEL FILTERSAND FLUSHED FULE LINES AND FUEL TANK. MILEAGE WAS 29446. I LOST A HALF TANK OF FUEL APPX 15 GALS. AND HAD TO PAY $19.74 FOR FUEL TO RESTART THE TRUCK. I BELIEVE MY LOST FUEL AND THE OTHER SHOULD HAVE BEEN COVEWRED UNDER WARANTY. I FORGOT TO MENTION THE PARTS WERE UNDER BACK ORDER AND I HAD TO WAIT SEVERAL DAYS FOR THEM TO GET THE PARTS. REPAIRS COMPLETED 1/21/16 MIOLEAGE 29,362. 04/12/16 CHECK ENGINE LIGHT AGAIN P0170 AGAIN MILEAGE 45240 WAS TOLD BY DONLEY FORD THAT THEY WILL MONITER SOMETHING CALLED OASIS FOR REPAIR PER SSM#45737. SO FORD DOES NOT KNOW WHAT IS CAUSING THIS OR HOW TO FIX THE PROBLEM.I USE MY TRUCK FOR WORK, TRANSPORTING RV TRAILERS SO I NEED TO RELY ON IT. NEEDLESS TO SAY I DO NOT HAVE MUCH CONFIDENCE IN THIS VEHICLE.

NHTSA ODI 10860362