What 2,429 owners told NHTSA about the 2016 Ford Explorer

EXHAUST FUMES COMING THRU AC VENTS UNDER ACCELERATION. HEAVY ODOR OF SULFUR IN CAB!

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FORD EXPLORER SPORT WITH 14,800 MILES AND TIRES ARE COMPLETELY WORN ON OUTER AND INNER BANDS. CHUNKS OF TIRE ARE FALLING OFF AND ARE NOW NEEDING REPLACEMENT. FORD SAYS NORMAL WEAR AND DEFERS TO MANUFACTURER EVEN THOUGH WITHIN 100 MILES OF OWNING THIS VEHICLE THEY HAD TO REPLACE A TIRE DUE TO EXTREME IMBALANCE. ALIGNMENT IS PERFECT AS STATED BY LES SCHWAB. THEY STATE ITS A DEFECTIVE TIRE. FORD CASE NUMBER CAS-12971920 GOOGLE PHOTOS HTTPS://GOO.GL/PHOTOS/KYW5QRTPGMJKAJA2A

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TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT EXHAUST FUMES WERE PRESENT IN THE VEHICLE. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (ROBINSON BROTHER FORD, 11455 AIRLINE HWY, BATON ROUGE, LA, 70816) WHERE IT WAS DIAGNOSED THAT THE EXHAUST SYSTEM FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT NHTSA HAD AN OPEN INVESTIGATION ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 38,000.

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VEHICLE ALMOST FAILED INSPECTION BECAUSE OF TIRE WEAR AND DAMAGE. TIRES ARE HANKOOK VENTUS S1 NOBLE2 255/50R20 105H WITH JUST OVER 21000 MILES ON THEM. TIRE TREAD IS MINIMAL AND RUBBER APPEARS TO BE "FLAKING" OFF. DEALER SAYS TIRES LOOK LIKE THEY HAVE BEEN DRIVEN A LOT ON GRAVEL ROADS, WHICH THEY HAVEN'T. DEALER SAYS THAT EVEN THOUGH THEY ARE ORIGINAL EQUIPMENT ON THE VEHICLE, I MUST TAKE THEM TO AN AUTHORIZED HANKOOK DEALER (WHICH HANKOOK SAYS MY DEALER IS ONE OF). ALL FOUR TIRES EXHIBIT SIMILAR PROBLEMS.

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TL* THE CONTACT OWNED A 2016 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 70 MPH, THE FOUR WHEEL DRIVE WARNING INDICATOR ILLUMINATED A "TEMPORARY DISABLE" MESSAGE. THE CONTACT STATED THAT SMOKE APPEARED UNDER THE HOOD, FROM THE REAR OF THE VEHICLE, AND THROUGH THE AIR VENTS. THE DRIVER COASTED OVER TO THE SIDE OF THE ROAD AND THE ENGINE BURST INTO FLAMES. THE FIRE ORIGINATED FROM UNDERNEATH THE FRONT OF THE VEHICLE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. NEITHER A FIRE NOR A POLICE REPORT WERE FILED. THE VEHICLE WAS TOWED TO A TOWING LOT. THE VEHICLE WAS DESTROYED. THE CONTACT CALLED KUNES COUNTRY FORD LINCOLN DEALER (LOCATED AT 2811 N LOCUST ST, STERLING, IL 61081) AND WAS INFORMED TO CONTACT THE MANUFACTURER. THE CONTACT CALLED THE MANUFACTURER AND REFERRED TO HIS INSURANCE CO. THE MANUFACTURER DID NOT OFFER FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 23,000.

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FOR THE PAST YEAR I HAVE SMELLED EXHAUST IN MY BRAND NEW VEHICLE. ABOUT 9 MONTHS AGO I HAD IT TESTED AT FORD DEALERSHIP SERVICE DEPT FOR POSSIBLE CARBON MONOXIDE BECAUSE THE EXHAUST SMELL WAS BAD, PARTICULARLY WHEN HITTING SPEEDS AROUND 70MPH. FORD LAUGHED AT AND SAID THERE IS NOTHING WRONG. THE SMELL CONTINUED, MYSELF AND MY DAUGHTER WOULD GET HEADACHES, SHORTNESS OF BREATH AND I WOULD FEEL NAUSEOUS AFTER DRIVING A LONG PERIOD OF TIME. EARLIER THIS WEEK I WAS SO DIZZY, I NEEDED TO PULL OVER TWICE JUST TO GAIN MY FOCUS. I PURCHASED A CARBON MONOXIDE TESTER. YES, THERE IS CARBON MONOXIDE. I AM A BIT FRUSTRATED SINCE THE ISSUE COULD HAVE BEEN FIXED PREVIOUSLY, RATHER THAN LAUGHED AT ME AND I ENDURED POOR HEALTH FOR SO LONG.

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TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING BETWEEN 55-60 MPH, THERE WAS AN ABNORMAL ODOR ENTERING THE VEHICLE THROUGH THE AIR CONDITIONING SYSTEM. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. CAUSEWAY FORD (LOCATED AT 375 NJ-72, MANAHAWKIN, NJ 08050, (609) 597-8083) AND THE MANUFACTURER WERE NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 4,492.

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TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING 60 MPH AND ACCELERATING, THE CONTACT NOTICED AN ABNORMAL CARBON MONOXIDE ODOR INSIDE THE VEHICLE WITHOUT WARNING. THE CONTACT AND HER FIVE YEAR OLD SON SUSTAINED HEADACHES AND NAUSEA. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (FREDERICK FORD, 26905 SUSSEX HWY, SEAFORD, DE, 19973) THREE TIMES IN ONE MONTH TO REMEDY THE EXHAUST ISSUE, BUT THE REMEDY FAILED ALL THREE TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND WAS WAITING TO HEAR BACK FROM THE REGIONAL MANAGER WITHIN ONE BUSINESS DAY. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000.

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WHEN DOING A HARD ACCELERATION (I.E.. MERGING ONTO A HIGHWAY), EXHAUST SMELL ENTERS THE VEHICLE THROUGH THE VENTS. I'VE BROUGHT THIS ISSUE TO MY DEALER'S SERVICE DEPARTMENT FOR THE 1ST SERVICE AND WAS INFORMED THAT THERE WAS A TSB ON THIS PROBLEM. THE SECOND TIME I BROUGHT THE VEHICLE IN FOR SERVICE I MENTIONED IT AGAIN. THIS TIME, THEY KEPT THE VEHICLE AND TRIED TO FIX IT BY INSTALLING PLUGS ON REAR HATCH, RESEALING BODY SEAMS AT THE REAR OF THE VEHICLE, AND APPLY RUBBERIZED COATING. THIS DID NOT SOLVE THE PROBLEM. WHEN I BROUGHT THE VEHICLE IN FOR SERVICE IN MAY 2017 I TOLD THEM I STILL HAD THE PROBLEM. AT THIS POINT, SERVICE DEPT INDICATED THEY STILL HAVEN'T FIGURED OUT WHAT IS CAUSING THE PROBLEM. I PURCHASED THIS VEHICLE IN JANUARY 2016 AND STARTED NOTICING THE PROBLEM AFTER I'D HAD THE VEHICLE A FEW MONTHS. THIS PROBLEM OCCURS ALMOST EVERY TIME WHEN HARD ACCELERATING. THE EXHAUST SMELL LASTS FROM 2-5 MINUTES. THIS PROBLEM MAY OCCUR MULTIPLE TIMES DURING A DRIVE. I DON'T KNOW WHETHER THE FUMES ARE CONTINUING INTO THE VEHICLE ONCE I CAN'T SMELL IT ANYMORE.

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TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, CARBON MONOXIDE ENTERED THE VEHICLE THROUGH THE AIR CONDITIONING VENTS, WHICH CAUSED THE CONTACT TO HAVE HEADACHES AND NAUSEA. MEDICAL ATTENTION WAS NOT REQUIRED. THE VEHICLE WAS TAKEN TO THE DEALER (AUTONATION FORD KATY, LOCATED AT 20777 KATY FWY, KATY, TX 77450; (281) 305-8949). THE DEALER STATED THAT THEY ORDERED THE PARTS AND WERE WAITING FOR THEM TO ARRIVE. ONCE AVAILABLE, THE DEALER WOULD REPAIR THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED AND WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 26,000.

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CARBON MONOXIDE LEAK COMING THROUGH BACK VENTS. I HAVE LITERALLY FELT FUZZINESS, NAUSEOUS, INTERMITTENT SEVERE HEADACHES, DIFFICULTY CHANGING LANES FROM CONFUSION, AND LOOPY WHILE DRIVING. CALLED MY FREEWAY FORD, AND THEY VERIFIED THAT MY CAR DID IN FACT HAVE EXHAUST COMING THROUGH BACK VENT. THEY FIXED UNDER TSB - TECHNICAL SERVICE BULLETIN, NOT AN OFFICIAL RECALL. I ASSUMED THAT I HAD SOMETHING SEVERELY WRONG WITH MY HEALTH UNTIL THE NEWS STORIES CAME OUT ABOUT THE POLICE OFFICERS PASSING OUT, AND HAVING SOME OF THE SAME SYMPTOMS. BINGO, IT WAS MY CAR! FORD SHOULD BE ASHAMED OF THEMSELVES FOR NOT PUTTING OUT AN OFFICIAL RECALL. THERE MOTTO IS TO GO FURTHER, BUT THEY ARE SIMPLY SITTING BACK WHILE THEY COMPROMISE THE SAFETY OF DRIVERS. I HAVE WRITTEN TO THE PRESIDENT AND GROUP VP & CEO OF GENERAL COUNSEL AT FORD MOTOR COMPANY. MY LETTER WAS SENT CERTIFIED MAIL ON 7/26/17; RECEIVED 7/31/17; STILL NO RESPONSE. I AM ATTACHING LETTER.

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EXHAUST FUMES GETTING INSIDE THE CAR. TOOK THE SUV TO THE FORD DEALERSHIP ON 8/11. TECHNICIAN DIAGNOSED AND CONFIRMED THAT CARBON MONOXIDE WERE DETECTED IN THE INTERIOR OF THE CAR WHILE DRIVING. TOLD TO BRING BACK CAR AFTER PART'S ARE ORDERED. GOT A CALL 8/16 THAT PARTS ARE BACKED ORDERED AS SO MANY OWNERS HAS BROUGHT THEIR SUV'S IN WITH THE SAME PROBLEM. IT WILL TAKE 2-3 WEEKS TO GET THE PARTS AND 1.5 DAYS OF WORK. SUV WAS PURCHASED ON 7/4/2016. THIS ISSUE HAS BEEN THERE SINCE DAY ONE AS I IGNORED IT THINKING AS A NEW CAR, IT NEEDS TO RUN FOR SOMETIME BEFORE THE SMELLS GOES AWAY. AFTER 3 MONTHS, THOUGHT WILL WAIT TILL THE FIRST OIL CHANGE. THAT'S THE BIG MISTAKE I MADE, SHOULD HAVE TAKEN IT EARLIER. UNFORTUNATELY, WITH WORK, WAS NOT ABLE TO LEAVE THE CAR AT THE DEALERSHIP.

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WHEN SPEEDING UP TO PASS OR ACCELERATING RAPIDLY YOU SMELL FUMES IN THE CAR WHICH MAKE YOU SICK AND LIGHT HEAD

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TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT NOTICED STRONG TOXIC FUMES OF CARBON MONOXIDE COMING THROUGH THE AIR VENTS. THE VEHICLE WAS TAKEN TO THE DEALER (TERREBONNE FORD LINCOLN, 339 ST CHARLES ST, HOUMA, LA 70360, (985) 876-5100) FOR DIAGNOSTIC TESTING. THE DEALER SUPPOSEDLY ADDRESSED TSB 17-0044 AND HAD THE CONTACT RETRIEVE THE VEHICLE, BUT THEY PROVIDED NO SPECIFIC SOLUTION TO PREVENT THE FAILURE. THE CONTACT AND DRIVER EXPERIENCED HEADACHES FROM THE FUMES ENTERING THE VEHICLE FOR MONTHS. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS NOT INCLUDED IN NHTSA ACTION NUMBER: EA17002 (STRUCTURE, ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 0.

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FOUL, SULFUR LIKE SMELL IN THE CABIN WHILE USING A/C W/ CABIN AIR RE-CIRCULATION ON. TRAVELLING AT HIGHWAY SPEEDS..

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THE VEHICLE PUTS OFF A STRONG ODOR THROUGH THE AIR SYSTEM WHEN ACCELERATING UPHILL OR DRIVING AT HIGHER RPMS. THE SMELL RESEMBLES A SULFUR TYPE SMELL IN THE CABIN.

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WHILE DRIVING ONTO THE ON-RAMP OF INTERSTATE, THE VEHICLE'S AC AUTOMATICALLY MOVED TO RECIRCULATION MODE AND I BEGIN TO NOTICE A FOUL SMELL EMITTING FROM THE ENGINE COMPARTMENT. I ALSO NOTICED THAT THIS EVENT WOULD OCCUR ANY TIME THE ENGINE RPMS WERE ABOVE 2700-3000 WHEN THE VEHICLE WOULD UP-SHIFT TO ON-RAMP, PASSING VEHICLES TO CHANGE LANES OR REGULAR ACCELERATION. AFTER MY TRAVEL YESTERDAY FROM BEING ON THE ROAD FOR A PERIOD A LITTLE OVER AN HOUR, I BEGAN TO FEEL NAUSEOUS AND LITE HEADED. I STILL HAVE THE SAME SYMPTOMS ON 8/14/2017. I WILL BE TAKING THE VEHICLE IN TO FORD DEALERSHIP FROM WHICH I MADE THE VEHICLE PURCHASE IN ORDER FOR THEM TO CONDUCT A CHECK ON THE VEHICLE FOR WHAT I BELIEVE TO BE CARBON MONOXIDE LEAKS FROM EITHER THE ENGINE CABIN, REAR EXHAUSTS OR A COMBINATION OF BOTH. I AM FEARFUL THIS IS AFFECTING MY FAMILY AND POSSIBLY ENDANGERING OUR LIVELIHOOD AS I COMMUTE DAILY IN THE VEHICLE AND ITS OUR ONLY FAMILY VEHICLE AS THE PRIMARY MEANS OF TRANSPORTATION.

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TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, CARBON MONOXIDE ENTERED INTO THE CABIN OF THE VEHICLE FROM THE AIR CONDITIONER VENTS ON MULTIPLE OCCASIONS. THE CONTACT SUFFERED HEADACHES AND FELT A TINGLING SENSATION IN HIS HEAD AFTER EXPOSURE. CORWIN FORD OF KENNEWICK, WASHINGTON WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE COULD NOT BE REPAIRED UNTIL SEPTEMBER 7, 2017. IN ADDITION, THE VEHICLE WAS INSPECTED AND IT WAS CONFIRMED THAT CARBON MONOXIDE LEAKED INTO THE VEHICLE FROM THE REAR OF THE VEHICLE UNDER THE BUMPER WHERE EXHAUST ENTERED FROM TWO OPENINGS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE MANUFACTURER OFFERED TO REPAIR THE VEHICLE. THE FAILURE MILEAGE WAS 11,000.

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I AM HAVING FUME LEAKAGE INTO THE CABIN OF MY VEHICLE. I TOOK MY VEHICLE IN TO DAHL FORD -LA CROSSE AND THEY HAD THE VEHICLE FOR OVER 2 WEEKS. WHEN I CALLED THE TECH PERSON TOLD ME THEY WERE WAITING FOR PARTS TO FIX MY VEHICLE AND THAT THERE WAS A LEAK INTO THE CABIN. AFTER ANOTHER WEEK WENT BY WITHOUT ANY WORD I CALLED AND THEY SAID NOTHING WAS WRONG WITH MY VEHICLE. I WENT INTO SEE THE DEPT MANAGER AND HE SAID THERE WAS NEVER ANYTHING WRONG WITH THE VEHICLE. WHEN I ASKED HIM WHO WAS LYING HIM OR THE TECH PERSON HE DID NOT REPLY. THEY SAID THEY HAD THE LOCAL FIRE DEPARTMENT TEST THE VEHICLE FOR CARBON MONOXIDE BUT THEY DID NOT LIST UNDER WHAT CONDITIONS IT WAS TESTED AT. I HAD MY OWN CARBON MONOXIDE TESTER IN THE VEHICLE AND IT WAS REGISTERING CARBON MONOXIDE. I LEFT VERY UPSET AS I HAVE BEEN SICK AFTER I DRIVE IN THE VEHICLE. THEY WON'T LET ME OUT OF MY LEASE EITHER AND WON'T DO ANYTHING TO FIX. I LEFT VERY UPSET. THE FUMES OCCUR WHEN SITTING IDLE AND AIR CONDITIONER ON AND WHEN MOVING, AIR CONDITIONER ON AND ACCELERATING. I SENT A LETTER TO FORD CORPORATE EXPLAINING THIS IN SEPTEMBER 2016 AND HAVE NOT HEARD A WORD BACK.

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TL* THE CONTACT OWNS A 2016 FORD EXPLORER EQUIPPED WITH HANKOOK VENTUS S1 NOBLE 2 TIRES, SIZE: 255/50/R20 (NA). WHILE THE VEHICLE WAS PARKED, THE CONTACT BECAME AWARE OF CHUNKS OF TIRE MISSING FROM THE TIRE. THE VEHICLE WAS TAKEN TO A TIRE FACILITY TO BE INSPECTED. THE CONTACT WAS NOT GIVEN A CAUSE FOR THE TIRE FAILURE. THE MANUFACTURER WAS CONTACTED AND MADE AWARE OF THE FAILURE. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE WAS 16,000.

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SUSPECT CARBON MONOXIDE FUMES INSIDE EXPLORER. PASSENGERS AND DRIVER HAVE HEADACHE, NAUSEA, DIZZINESS, SLEEPY, NOSE AND EYES BURN, CHEST HURTS. LONG TRIPS IT'S AWFUL HAVE TO STOP AND GET OUT FOR FRESH AIR BEFORE WE FALL ASLEEP. AM ALMOST AFRAID TO DRIVE THIS VEHICLE DUE TO THIS PROBLEM. FORD SAYS NO PROBLEM BUT THEY'RE DEFINITELY IS A PROBLEM WITH MY VEHICLE. I AM GOING TO ANOTHER DEALER TO SEE IF THEY FIND ANYTHING THAT THE OTHER DIDN'T. HOPE WE CAN GET SOMETHING DONE ABOUT THIS. BAD TO PAY THAT MUCH FOR A VEHICLE AND THEN HAVE THIS PROBLEM. THIS PROBLEM IS CONSTANT WHEN DRIVING THIS VEHICLE. THANKS. [XXX] ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).')*JB

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UNDER ACCELERATION, THERE IS AN EXHAUST SMALL INSIDE THE VEHICLE, AND I'VE MEASURED CARBON MONOXIDE LEVELS UP TO 19 PPM.

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I PURCHASED THIS VEHICLE IN FEBRUARY 2017 USED WITH 12,000 MILES. ABOUT 1 MONTH LATER I NOTICED AN EXHAUST FUME SMELL INSIDE THE VEHICLE. I TOOK THIS VEHICLE ON A 3.5 HOUR TRIP IN MARCH WITH 3 FRIENDS AND THEY ALL NOTICED IT AS WELL. AT FIRST WE THOUGHT IT WAS CARS AHEAD OF US WITH BAD EXHAUST SYSTEMS, BUT ON THEY WAY HOME REALIZED AS THERE WERE NO OTHER CARS AROUND, IT WAS COMING FROM MY OWN VEHICLE. THIS PROBLEM HAS PROGRESSIVELY GOTTEN WORSE FROM 17,000 MILES TO MY CURRENT 22,000 MILES. IT SEEMS TO HAPPEN UNDER HARDER THROTTLE CONDITIONS SUCH AS PASSING ANOTHER VEHICLE OR MERGING INTO TRAFFIC. A FEW SECONDS AFTER THIS HARDER THROTTLE APPLICATION, THERE IS A VERY STRONG ODOR OF "SULFUR" SMELLING EXHAUST WHICH FILLS THE VEHICLE. I HAVE NOT TAKEN THE VEHICLE TO THE DEALERSHIP YET AS IT IS NOT ONLY AN INCONVENIENCE, BUT FROM WHAT I HAVE READ, FORD DOES NOT HAVE RESOLUTION FOR THIS PROBLEM. THIS PROBLEM IS NOW ALMOST CONTINUOUS AND HAPPENS USUALLY SEVERAL TIMES DURING MY 45 MINUTE COMMUTE TO WORK. THE SMELL IS HORRIBLE AND HAS OF LATE STARTED TO MAKE ME FEEL NAUSEOUS AND LIGHT HEADED.

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TL* THE CONTACT OWNS A 2016 FORD EXPLORER. ON SEVERAL OCCASIONS, WHILE THE ACCELERATOR PEDAL WAS DEPRESSED, THE CONTACT SMELLED A STRONG ODOR OF FUEL THROUGHOUT THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED DON GASGARTH'S CHARLOTTE COUNTY FORD AT (888) 313-9652 WHERE THE DEALER STATED THAT THE FAILURE COULD NOT BE REPAIRED AND THAT IT COULD ONLY BE MINIMIZED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 7,000.

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STRONG EXHAUST SMELL ENTERING THE VEHICLE AT SPEEDS OF 60 MPH OR MORE ON THE HIGHWAY.

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