What 1,153 owners told NHTSA about the 2016 Dodge Grand Caravan

The contact owns a 2016 Dodge Durango. The contact stated that his daughter was in the passenger seat when she activated the push start button and the vehicle rolled backward while in the park position. The contact's daughter got out of the vehicle midway while it was rolling backward and sustained scrapes to her knees and elbows. The vehicle crashed into the neighbor's garage door. The rear windshield was shattered, and the rear fender and liftgate were damaged. No medical attention was received. A police report was filed. The vehicle was towed to the dealer. The vehicle was not diagnosed or repaired. The vehicle remained at the dealer. The manufacturer was made aware of the failure and a case was opened. The manufacturer informed the contact that they would reach out in 4 days. The failure mileage was 77,800.

NHTSA ODI 11439842

THE VEHICLE WAS IN MOTION BUT WOULDNT SHIFT WOULD JUST TAKE THE RPMS TO 7000. THE TRANSMISSION WAS GETTING SO HOT IT WAS MAKING MY TEMPERATURES GAUGE FOR MY ENGINE RISE. I PULLED OFF ON EXIT 92 ON 81 SOUTHBOUND BY THE TIME THE VEHICLE CAME TO A STOP I WAS SEEING FLAMES COMING OUT FROM THE FLOORBOARD. I BOUGHT THE VEHICLE CERTIFIED PREOWNED BUT I NEVER RECIEVED A RECALL FOR THE TRANSMISSION PUMP AS IT SHOWS THERE IS ONE ON THIS WEBSITE. MY VEHICLE IS A TOTAL LOSE AND IT COMPLETELY BURNED MY VEHICLE BY THE TIME THE FIRE DEPARTMENT GOT THERE.

NHTSA ODI 11229101

TL* THE CONTACT OWNS A 2016 DODGE DURANGO. WHILE THE VEHICLE WAS ENGAGED IN PARK, IT ROLLED BACK AND CRASHED INTO A TREE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THE CONTACT SUSTAINED INJURIES WHILE RUNNING AFTER THE VEHICLE AND BRUISED BOTH KNEES. MEDICAL ATTENTION WAS NOT RECEIVED. THE VEHICLE WAS TAKEN TO TRINITY CHRYSLER DODGE JEEP RAM (1550 W SPRINGFIELD RD, TAYLORVILLE, IL 62568, (217) 824-3377) WHERE THE SHIFT KNOB WAS UPDATED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 40,000.

NHTSA ODI 11202825

THE VEHICLE IS 2 YEARS OLD I HAVE OWNED FOR 7 MONTHS. I START THE CAR IT WILL NOT GO INTO GEAR. I SHUT THE CAR OFF THE MOTOR KEEPS RUNNING. THEN IT WILL GO IN GEAR AND MOVE BY ITSELF.

NHTSA ODI 11150926

WHILE DRIVING THE VEHICLE A MESSAGE CAME UP ON THE CLUSTER "START/STOP SYSTEM DISABLED. SERVICE START/STOP SYSTEM". SHORTLY AFTER THERE WAS ANOTHER MESSAGE "LOW BATTERY MODE. SOME SYSTEMS FUNCTION REDUCED". I LOOKED AT THE SYSTEM HEALTH STATUS AND THE BATTERY VOLTAGE WAS AT 11.2 VOLTS. WHILE DRIVING THE VOLTAGE CONTINUED TO DROP. I CALLED THE DEALER AND THEY ASKED ME TO BRING THE VEHICLE IN TO CHECK DIAGNOSTICS. WHILE DRIVING TO THE DEALER THE VOLTAGE CONTINUED TO DROP AND THE RADIO TURNED OFF AND WOULD NOT TURN BACK ON. WHEN I ARRIVED AT THE DEALERSHIP THE VOLTAGE WAS AT ~10.1 VOLTS. WHEN I PULLED THE VEHICLE INTO THE DEALERSHIP SERVICE BAY THE SERVICE WRITER CAME OVER AND WE AGREED TO NOT SHUT OFF THE VEHICLE AS WE WEREN'T SURE WHETHER IT WOULD RESTART GIVEN THE BATTERY VOLTAGE. AS THE VEHICLE IDLED IN THE SERVICE BAY THE VOLTAGE CONTINUED TO DROP AND THE VOLTAGE WAS JUST OVER 9 VOLTS WHEN I GOT OUT OF THE VEHICLE. THE VEHICLE WAS RUNNING AND WAS IN PARK. PARKING BRAKE WAS NOT ENGAGED. A DEALERSHIP EMPLOYEE GOT INTO THE VEHICLE AND WAS GOING TO MOVE IT BUT THE SERVICE WRITER ASKED HIM TO LEAVE IT WHERE IT WAS UNTIL THEY DETERMINED WHICH TECHNICIAN IT WOULD BE ASSIGNED TO. THE DEALERSHIP EMPLOYEE TOLD ME THAT HE DID NOT MOVE THE VEHICLE AND DID NOT TAKE IT OUT OF PARK. I WENT INTO THE WAITING ROOM INSIDE THE DEALERSHIP AND A FEW MINUTES LATER THE SERVICE MANAGER CAME OUT TO TELL ME THAT THERE WAS AN ISSUE WITH MY VEHICLE AND THAT IT DROVE INTO A WALL IN THE SERVICE BAY WITH NO ONE IN THE VEHICLE. WHEN I WENT OUT INTO THE BAY THE RH FRONT WHEEL HAD CLIMBED A CURB AND THE VEHICLE HAD HIT A WALL. FCA SPECIAL INVESTIGATION TEAM REVIEWED VEHICLE AND DETERMINED THAT THERE WAS NO MECHANICAL ISSUE WHICH WOULD CAUSE THE VEHICLE TO MOVE ON ITS OWN. NO EXPLANATION WAS FOUND FOR LOW VOLTAGE CONDITION. DEALERSHIP HAS VIDEO OF INCIDENT.

NHTSA ODI 11084704

WHILE REVERSING TO HOOK BOAT TRAILER UP TO VEHICLE, VEHICLE TOOK OFF AT A HIGH RATE OF SPEED IN REVERS. HITTING THE BRAKES DID NOT HELP. THE VEHICLE SLAMMED INTO THE TRAILER WITH BOAT SITTING ON IT AND PUSHED INTO A TREE BEFORE THE VEHICLE WOULD STOP. FURTHERMORE, THIS VEHICLE HAS BEEN INTO THE DEALER'S 5 TIMES FOR HEADLINER ISSUES WHICH INCLUDED INTERIOR LIGHTS NOT WORKING, REAR AC VENTS NOT WORKING, PINCHED WIRES IN THE WIRING HARNESS AND AIRBAG LIGHTS ON.

NHTSA ODI 11010515

TL* THE CONTACT OWNS A 2016 DODGE DURANGO. WHILE THE GEAR SHIFTER WAS PLACED IN PARK, THE OWNER EXITED THE VEHICLE AND LEFT TWO OF THE OCCUPANTS INSIDE. THE VEHICLE ROLLED AWAY AND STRUCK ANOTHER PARKED VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE INSURANCE COMPANY'S COLLISION CENTER STATED THAT THEY DID NOT BELIEVE THE VEHICLE WAS SAFE TO DRIVE. THE MECHANIC FURTHER STATED THAT THEY DID NOT WANT TO SERVICE THE VEHICLE UNTIL AFTER CHRYSLER CONDUCTED AN INVESTIGATION. THE MANUFACTURER HAD NOT CALLED THE CONTACT BACK YET PER CASE NUMBER: 31602871. THE FAILURE MILEAGE WAS APPROXIMATELY 15,240.

NHTSA ODI 10985673

TL* THE CONTACT OWNS A 2016 DODGE DURANGO. WHEN THE VEHICLE WAS STARTED AND STILL IN THE PARK POSITION, IT ROLLED DOWN THE DRIVEWAY AND CRASHED INTO THE NEIGHBOR'S HOUSE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE MANUFACTURER SENT AN INVESTIGATOR WHO COULD NOT DUPLICATE THE FAILURE AND STATED THAT THE VEHICLE WAS FINE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 18,000.

NHTSA ODI 10954479

THE VEHICLE WAS RUNNING AND IN PARK, ROLLED INTO ANOTHER PARKED VEHICLE ABOUT 5FT AWAY. DAMAGE TO BOTH VEHICLES DUE TO IMPACT. SEEMS TO HAVE SHIFTED OUT OF GEAR ON ITS OWN.

NHTSA ODI 10939092

THE 2016 DURANGO RENTED FROM ENTERPRISE REPEATEDLY, INCREASINGLY BUT INTERMITTENTLY AND WITHOUT DRIVER INPUT, CHANGED GEAR, REVVED AND INDICATED ON THE SCREEN THAT THERE WERE ISSUES WITH "KEY FOB NOT IN VEHICLE AND "TIRES PRESSURE". AT FIRST THEIR WERE THREE VERY BRIEF INCIDENTS LASTING LESS THAN THREE SECONDS OVER A WEEK, OCCURRING AT IDLE AND WHEN ACCELERATING. LATER THE OCCURRENCES LASTED SOMETIMES OVER 20 SECONDS EACH AND HAPPENED SOMETIMES SEVERAL TIMES PER HOUR, INCREASINGLY WORSE. WHILE THERE WAS CLEARLY AN ISSUE WITH THE SHIFTER, THERE APPEARED TO BE ADDITIONAL OR RELATED ISSUES WITH THE ELECTRONIC BRAIN. RESETTING THE OPTIONS, LIKE SHUTTING OFF THE HILL CLIMB OPTION WHICH IT WAS SET ON BEFORE WE RENTED IT SEEMED TO HELP AT FIRST BUT DID NOT. THIS WAS DANGEROUS AND DISTURBING. FINALLY, THE CAR LURCHED OUT OF PARK AND HIT A WALL ON ITS OWN FROM A FEW FEET AWAY. I HAVE PHOTOS AND WILL GIVE MORE INFORMATION. THESE INCIDENTS OCCURRED AT VARIOUS TIMES, AND SEEMINGLY MORE IN THE RAIN AND FOG, THOUGH NOT EXCLUSIVELY. THEY OCCURRED ONCE WHEN LEAVING A STOPLIGHT AT A LOW SPEED TURNING LEFT, ON THE FREEWAY, ON STREETS AROUND 30/35 MPH AND AT IDLE AT FULL STOP. MOST OCCURRENCES WERE WHILE DRIVING ON REGULAR CITY STREETS WHERE WE DID MOST OF THE DRIVING ON THAT TRIP IN SAN JOSE, MONTEREY AND CARMEL. THE WORST WAS RIGHT BEFORE THE PEBBLE BEACH CONCOURS D'ELEGANCE, AFTER I HAD DRIVEN NORTH FROM SAN DIEGO ON A CONTINUOUS FREEWAY DRIVE IN THE RAIN. IT MAY JUST BE A COINCIDENCE, BUT ALL THREE OF THE FIRST INSTANCES IN THE FIRST WEEK OF RENTAL OCCURRED AFTER AT LEAST AN HOUR DRIVE ON THE FREEWAY. IN SAN JOSE, I IMMEDIATELY REQUESTED A REPLACEMENT CAR BUT THEY HAD NONE.THE SECOND DRIVER IMMEDIATELY NOTICED ISSUES WITH THE CAR, BUT WE WERE TOLD THERE WERE NO OTHER CARS AVAILABLE. I THINK EITHER THE COMPUTER CIRCUITS WERE CORRODED AND/OR DAMAGED OR DAMP. *TR

NHTSA ODI 10936829

VEHICLE WAS IN PARK, ENGINE RUNNING, WHILE OWNER WAS PUMPING GAS AT THE STATION. WITH THE DRIVER'S DOOR AJAR, HE WAS STANDING OUTSIDE FOR SEVERAL MINUTES AND SUDDENLY THE VEHICLE TOOK OFF IN REVERSE. VEHICLE WAS IN PARK AND NOT MOVING FOR THE SEVERAL MINUTES WHILE PUMPING GAS. THE VEHICLE TOOK OFF, DRAGGED OWNER BY THE OPEN DOOR UNDER THE VEHICLE AND RAN HIS LEG OVER. CONTINUED MOVING UNTIL IT HIT A POLE. OWNER WAS HOSPITALIZED. *TR

NHTSA ODI 10936594

COMPUTER/TRANSMISSION ISSUES. CAR BROKE DOWN AND COULD NOT PUT IN PARK BECAUSE THE COMPUTER THOUGHT MY SPEED WAS TOO HIGH EVEN THOUGH I WAS STANDING STILL. ONCE THE CAR WAS TOWED TO THE DEALER IT MOVED FORWARD WHILE IT WAS IN PARK. (VIDEO EVIDENCE) IN A PREVIOUS INCIDENT THE CAR WAS PLACED IN PARK AND NOT TURNED OFF. I EXITED THE VEHICLE WITH THE ENGINE STILL RUNNING. THE CAR IDLED FORWARD ON ITS OWN DAMAGING A GARAGE AND THE CAR ITSELF. INITIALLY, I THOUGHT THIS WAS DUE TO ME NOT PUTTING THE CAR IN PARK BUT NOW I DON'T BELIEVE THIS WAS THE CASE. I BELIEVED THE CAR TO BE IN PARK BUT THE ELECTRONIC TRANSMISSION CONTROL KEPT THE DID NOT RECOGNIZE THAT VEHICLE WAS IN PARK.

NHTSA ODI 10898192