What 1,153 owners told NHTSA about the 2016 Dodge Grand Caravan

The contact owns a 2016 Dodge Grand Caravan. The contact stated that while driving at 30 MPH, the front driver-side seat headrest deployed. The contact heard an abnormal sound before the headset deployed. No warning lights illuminated. The contact drove to the residence. The contact inspected the headrest and noticed it had been pushed forward. The contact was able to push the headrest. The contact suffered minor injuries to the back of the head near the neck. The contact stated that the neck will feel stiff once in a while. The vehicle was not diagnosed or repaired. Upon further investigation, the contact found that other consumers had complained about a metal pin or plastic pin that detached from the head restraint. The manufacturer was not made aware of the failure. The approximate failure mileage was 95,108.

NHTSA ODI 11681390

The headrest on the driver seat ejected while I was driving. The headrest is unable to go back into the correct position. It looks as if a plastic piece has failed inside the headrest. No accident occurred when the headrest failed. The drivers neck was hurt during the incident. Driver almost lost control of the vehicle

NHTSA ODI 11669411

The contact owned a 2016 Dodge Caravan. The contact stated that while her son was drunk driving and passed out at an undisclosed speed, the vehicle crashed into a sign and a guardrail causing the vehicle to flip over and come to a stop at a ditch. The contact stated the vehicle was in a previous collision where the air bags deployed and had to be replaced. The contact stated during this collision the police report confirmed the steering wheel, driver's knee and passenger dash air bags did not deploy. The contact sustained minor injuries that required medical treatment. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The vehicle was totaled. The failure mileage was approximately  130,000.

NHTSA ODI 11593121

Intersection car collision. Seatbelt almost broke out of the holder. It could have cost me my life.

NHTSA ODI 11552415

The contact's daughter owns a 2016 Dodge Durango. The contact stated that while her daughter was taking out an item from the trunk, the rear liftgate inadvertently closed on her back. The contact stated that her daughter's back was badly injured. The contact stated that her daughter was taken to the hospital and was informed that she needed to see an orthopedic surgeon. The vehicle had not yet been taken to an independent mechanic or a local dealer for diagnosis or repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. The VIN was not available.

NHTSA ODI 11491756

Vehicle was parked in a public parking area. Engine off. No one in vehicle. Vehicle had a combustible event occur under the hood. Fire Department came to extinguish. Vehicle was declared a total loss. Vehicle was in excellent condition and well maintained … no prior history of issues other than routine maintenance. No recent maintenance done under hood on vehicle. No body was hurt. Thankfully. One other vehicle was damaged … plastic melted due to heat of fire on the driver side.

NHTSA ODI 11477244

The back axel on the driver side snapped while going 75 down the highway. Causing major damage and totally the car.

NHTSA ODI 11474475

I hit a deer; air bag light came on but the air bags did not deploy.

NHTSA ODI 11467585

The contact owns a 2016 Dodge Durango. The contact stated that his daughter was in the passenger seat when she activated the push start button and the vehicle rolled backward while in the park position. The contact's daughter got out of the vehicle midway while it was rolling backward and sustained scrapes to her knees and elbows. The vehicle crashed into the neighbor's garage door. The rear windshield was shattered, and the rear fender and liftgate were damaged. No medical attention was received. A police report was filed. The vehicle was towed to the dealer. The vehicle was not diagnosed or repaired. The vehicle remained at the dealer. The manufacturer was made aware of the failure and a case was opened. The manufacturer informed the contact that they would reach out in 4 days. The failure mileage was 77,800.

NHTSA ODI 11439842

V1 was parked for at least 12 hours and vehicle engine compartment fire .

NHTSA ODI 11426670

The contact owned a 2016 Dodge Grand Caravan. The contact stated that while driving at 70 mph, the vehicle crashed into an animal and the airbags failed to deploy. Van rolled after about 100 feet it stopped. No police report was filed. The vehicle was towed to a body shop where it was undetermined why the airbags failed to deploy. The vehicle was destroyed. The manufacturer was not notified of the failure. The approximate failure mileage was 25,000. The VIN was not provided.

NHTSA ODI 11419552

I was rear-ended and the windshield on the drivers side come loose from the adhesive that holds it in. the windshield is not damaged but water comes into my vehicle now that the adhesive has failed.

NHTSA ODI 11417655

TL* THE CONTACT OWNED A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED WHILE DRIVING AT 60 MPH, A DEER JUMPED IN FRONT WHICH RESULTED IN THE VEHICLE BECOMING DESTROYED. UPON IMPACT TO THE FRONT END OF VEHICLE, NO AIR BAGS DEPLOYED IN VEHICLE. THE CONTACT SUFFERED FROM WHIPLASH AND MEDICAL TREATMENT WAS NEEDED. NO POLICE REPORT WAS FILED. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOWED TO A COLLISION CENTER (KEVIN BALL AUTO BODY 100 E WOODLAWN DR, LEADINGTON, MO 63601 (573) 431-2767). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 135,000. *LN Consumer claim number for State Farm is [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”

NHTSA ODI 11403585

MY HOOD FLEW OPEN WHILE DRIVING ON THE HIGHWAY, AND I CHECKED THE NHTSA SITE AND SEE THERE WAS A RECALL FOR THE HOOD LATCHES, BUT APPARENTLY NOT FOR

NHTSA ODI 11394469

THE TRUCK EXCELS WHILE AT A STOP LIGHT WHERE YOU MUST BREAK AGAIN.THE TRUCK THE EMERGENCY BREAK FORWARD AND REAR HAS ACTIVATED WHILE IN MOTION. I TOOK THIS TRUCK TO MEINEKA CAR CARE IN JOLIET IL FOR A TIRE AND BREAKS TO BE LOOKED AT WHILE THEY TEST DROVE THE TRUCKTHEY INSTANTLY SAID THE TRUCK WAS DANGEROUS BECAUSE IT TOOK OFF WHIE THE M ALSO DOING A TEST DRIVE . I HAVE COMPLAINED TO THE DEALERSHIP AND DODGE. I WAS PULLING IN THE DRIVEWAY AND PUT THE CAR IN DRIVE TO PULL INTO THE GARAGE AND IT JERKED HITTING TE GARAGE. TOOK THE TRUCK IN FOR A WHEEL ALIGNEMENT AND COULDNT DRIVE BACK WAS TOLD TO SEND CAR TO DEALERSHIP

NHTSA ODI 11388500

WHILE REVERSING TURNING THE STEERING WHEEL, THE LOWER CONTROL ARM BROKE CAUSING THE TIRE TO COME OFF AND CAUSING A COLLISION.

NHTSA ODI 11367104

TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS, WHEN SHE STARTED TO SMELL SOMETHING BURNING INSIDE OF THE CAB OF THE VEHICLE. THE CONTACT STATED SERVICE VEHICLE WARNING LIGHT WAS ILLUMINATED AND THEN THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO RESTART THE IGNITION. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED INDEPENDENT MECHANIC AND WAS INFORMED THE FUSE BOX WAS NEEDING TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT CALLED LOCAL DEALER LIVONIA CHRYSLER JEEP LOCATED AT 30777 PLYMOUTH RD, LIVONIA, MI 48150, (734) 525-5000 AND WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 54,727. *LN *JS

NHTSA ODI 11355138

WHEN APPROACHING A RED LIGHT GOING SLOW SPEED AND SLOWING DOWN, CAR SUDDENLY ACCELERATED AS IF IT WAS REGAINING CRUISE CONTROL SPEED, THEREFORE SLAMMING INTO THE CAR IN FRONT OF ME. PRESSING ON BREAK DID NOT HELP. IS THIS A RECALL ISSUE? I SEE OTHERS ON HERE WITH SAME ISSUE. I RECEIVED A CITATION. CAR WAS TOTALED. THIS IS NOT RIGHT.*DT*JB

NHTSA ODI 11353951

I CAME HOME AND PULLED INTO OUR DRIVEWAY. I PUT OUR DODGE DURANGO 2016 IN PARK POSITION AND I THEN OPENED OUR GARAGE DOOR HALFWAY OPEN. I WALKED UNDER THE DOOR AND WENT INTO THE HOUSE TO GET MY WALLET OUT OF MY PANTS WHICH I WAS WEARING EARLIER. IT WAS A COUPLE MINUTES LATER WHEN MY WIFE AND I HEARD A BIG BANG. WE BOTH RAN OUT TO THE GARAGE AND SAW THE 2016 DODGE DURANGO SUV HALFWAY INTO THE GARAGE. THE GARAGE DOOR WAS STOPPING THE SUV FROM GAINING SPEED AND COMING INTO THE HOUSE. IT DAMAGE OUR GARAGE DOOR SIGNIFICANTLY AND PUT SCRATCHES ON OUR SUV HOOD AND WINDSHIELD. LUCKILY THE GARAGE DOOR STOPPED IT OTHERWISE IT WOULD'VE BROKEN DOWN THE WALL AND COULD'VE RAN OVER ONE OF OUR CHILDREN OR US OR DONE SO MUCH DAMAGE. MY GARAGE DOOR IS DAMAGED IN OUR SUV IS SCRATCHED UP AND FORTUNATELY IT'S NOT OUR LIFE THAT WAS HURT. AS FAR AS THE ENGINE IS CONCERNED WE HEAR A KNOCKING WHEN WE PRESS THE GAS AT FIRST. BETWEEN FIRST AND SECOND GEAR AS WELL.. SOUNDS LIKE A LIFTER OR SIMILAR IS GOING OR ARE BAD

NHTSA ODI 11341403

TL* THE CONTACT OWNED A 2016 DODGE DURANGO. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT FELL ASLEEP AND CRASHED INTO A UTILITY POLE. THE VEHICLE NOSEDIVED INTO A DITCH. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED A FRACTURED BACK. THE CONTACT'S WIFE SUSTAINED THIRD DEGREE BURNS TO THE RIGHT SIDE AND BACK. THE CONTACT'S SON SUSTAINED A WHIPLASH. EVERYONE RECEIVED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE POLICE TOWED THE VEHICLE TO AN UNKNOWN LOT. THE CONTACT'S INSURANCE COMPANY WAS CONTACTED, SENT OUT AN ADJUSTER, AND DEEMED THE VEHICLE A TOTAL LOSS. THE DEALER AND MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 63,000.*DT*JB

NHTSA ODI 11281321

WHEN I COLLAPSE THE SECOND ROW SEATS IN MY 2016 DODGE GRAND CARAVAN, THE HEAD REST SNAP DOWNWARD, EXTREMELY FAST WITH A POWERFUL FORCE. I AM REQUIRED TO PULL ON A HANDLE ON THE DOORSIDE OF THE SEAT, WHICH BEGINS THE AUTOMATIC PROCESS OF THE FOLDING OF THE CHAIR, TO EVENTUALLY BE ABLE TO STORE THE SEAT IN THE FLOOR OF THE VAN, FOR CARGO SPACE. THE FIRST TIME I ATTEMPTED TO STORE THE SECOND ROW PASSENGER SEAT, ON THE DRIVER'S SIDE OF THE VEHICLE, I PLACED MY LEFT HAND ON THE INSIDE, UPPER PART OF THE SEAT, WHERE YOUR RIGHT SHOULDER MIGHT BE IF YOU ARE SITTING IN THE SEAT. WHEN I RAISED THE HANDLE TO COLLAPSE THE SEAT, THE HEAD REST, SLAMMED DOWN ON MY LEFT ARM. IT WAS PAINFUL, IT FELT LIKE MY LEFT ARM MAY HAVE BEEN FRACTURED, AND IT WAS BADLY BRUISED FOR MORE THAN A MONTH. THE NEXT TIME I WAS CLIPPED BY THE HEAD REST, I WAS PULLING UP ON THE HANDLE AND AT THE SAME TIME INSTINCTUALLY REMEMBERED WHAT HAPPENED THE FIRST TIME, AND IN AN ATTEMPTED TO PULL MY ARM OUT OF HARM'S WAY, MY LEFT WRIST WAS SMASHED UNDER THE FORCE OF THE HEADREST. MY MOST RECENT INJURY FROM THE HEAD REST MALFUNCTION, WAS A BASH TO MY HEAD WHILE COLLAPSING THE PASSENGER SIDE SECOND ROW SEAT. I WANTED TO TALK TO SOME ONE AT DODGE ABOUT THIS, BUT I WAS UNABLE TO LOCATE A CONTACT FOR THESE MATTERS. I AM GLAD I FOUND YOUR SITE. I HOPE NO ONE ELSE HAS HAD THE SAME, OR EVEN SIMILAR EXPERIENCES. THANK YOU FOR YOUR ATTENTION TO THIS MATTER. THE VEHICLE WAS STATIONARY WHEN THESE EVENTS TOOK PLACE.*DT*DT *JS

NHTSA ODI 11256558

VEHICLE WAS PARKED WHEN A FIRE STARTED IN THE ENGINE COMPARTMENT. SEE UPLOADED DOCUMENT FOR FULL DETAILS. *DT *TR *DT FCA DOCUMENT CONFIDENTIAL 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB

NHTSA ODI 11244133

THE VEHICLE WAS IN MOTION BUT WOULDNT SHIFT WOULD JUST TAKE THE RPMS TO 7000. THE TRANSMISSION WAS GETTING SO HOT IT WAS MAKING MY TEMPERATURES GAUGE FOR MY ENGINE RISE. I PULLED OFF ON EXIT 92 ON 81 SOUTHBOUND BY THE TIME THE VEHICLE CAME TO A STOP I WAS SEEING FLAMES COMING OUT FROM THE FLOORBOARD. I BOUGHT THE VEHICLE CERTIFIED PREOWNED BUT I NEVER RECIEVED A RECALL FOR THE TRANSMISSION PUMP AS IT SHOWS THERE IS ONE ON THIS WEBSITE. MY VEHICLE IS A TOTAL LOSE AND IT COMPLETELY BURNED MY VEHICLE BY THE TIME THE FIRE DEPARTMENT GOT THERE.

NHTSA ODI 11229101

THE EDGE OF THE TAILLIGHTS WHEN THE BACK HATCH IS OPEN ARE EXTREMELY DANGEROUS. THEY ARE SHARP AND I HAVE SEVERELY CUT MYSELF MULTIPLE TIMES

NHTSA ODI 11209345

TL* THE CONTACT OWNS A 2016 DODGE DURANGO. WHILE THE VEHICLE WAS ENGAGED IN PARK, IT ROLLED BACK AND CRASHED INTO A TREE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THE CONTACT SUSTAINED INJURIES WHILE RUNNING AFTER THE VEHICLE AND BRUISED BOTH KNEES. MEDICAL ATTENTION WAS NOT RECEIVED. THE VEHICLE WAS TAKEN TO TRINITY CHRYSLER DODGE JEEP RAM (1550 W SPRINGFIELD RD, TAYLORVILLE, IL 62568, (217) 824-3377) WHERE THE SHIFT KNOB WAS UPDATED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 40,000.

NHTSA ODI 11202825