What 1,153 owners told NHTSA about the 2016 Dodge Grand Caravan

TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE BEGAN TO RIDE ROUGHLY AND THE ENGINE HESITATED. WHILE THE CONTACT WAS INSPECTING UNDER THE HOOD, A BURNING ODOR WAS PRESENT. IT WAS DISCOVERED THAT A WIRE HARNESS HAD MELTED. THE VEHICLE WAS TOWED TO STEVE WHITE DODGE(3470 HWY 70 SE, NEWTON, NC) WHERE IT WAS DIAGNOSED THAT THE WIRE HARNESS, BATTERY, AND ALTERNATOR WERE FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A REPRESENTATIVE WAS SENT TO INSPECT THE VEHICLE. THE FAILURE MILEAGE WAS 10,000.

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I HAD SOMEONE RUN A REDLIGHT & HIT MY RIGHT SIDE QUARTER PANEL BEHIND THE TIRE JUST BEFORE THE DOOR. MY RIGHT HEADLIGHT LENSE WAS CRACKED IN THE PROCESS. THE BODY SHOP TOLD ME IT'S DEFECTIVE PRIOR TO YOUR ACCIDENT BECAUSE IT'S NOT EVEN SEALED. I WAS TOLD TO CHECK IF THERE'S A RECALL. WETHER IT IS OR NOT IT'S STILL THE FAULT OF CHRYSLER'S & I HAVE MOISTURE INSIDE IT NOW. IS THIS SOMETHING YOU WILL FIX FOR ME? CAN'T REMEMBER ACTUALL MILEAGE BUT FIFTY NINE THOUSAND SOMETHING. ALSO CAN'T REMEMBER EXACTLY WHAT DATE. NOVEMBER 2018

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THE VEHICLE IS 2 YEARS OLD I HAVE OWNED FOR 7 MONTHS. I START THE CAR IT WILL NOT GO INTO GEAR. I SHUT THE CAR OFF THE MOTOR KEEPS RUNNING. THEN IT WILL GO IN GEAR AND MOVE BY ITSELF.

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TL* THE CONTACT OWNED A 2016 DODGE CARAVAN. WHILE DRIVING 50 MPH, THE CONTACT STRUCK ANOTHER VEHICLE ON THE FRONT DRIVER'S SIDE FENDER. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED NECK AND BACK INJURIES, WHICH DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO KAMA'AINA MOTORS (400 E KAWILLI ST, HILO, HI 96720, 888-808-5270), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED AND WENT TO THE CONTACT'S RESIDENCE WHERE IT WAS CONFIRMED THAT THE VEHICLE WAS A TOTAL LOSS. THE FAILURE MILEAGE WAS APPROXIMATELY 56,000. *DT*JB

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I PUT THE VAN IN PARK. GOT OUT TO WALK AROUND AND GET A CAR SEAT & THE VAN STARTED MOVING IN REVERSE (BACK UP CAMERA WAS NOT ON) SO I KNOW I PUT IT IN PARK. THE VAN HIT ANOTHER CAR BESIDE ME AND IF I WAS NOT ABLE TO STOP IT IN TIME IT WOULD'VE HIT MY APARTMENT COMPLEX BECAUSE IT WAS MOVING FAST ENOUGH TO GO OVER THE CURB BY ITSELF! I WATCH MULTIPLE KIDS ON A DAILY BASIS INCLUDING MY OWN AND THIS IS NOT SAFE! THIS SITUATION COULD'VE ENDED WAY WORSE!

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MY WIFE SHIFTED THE CAR INTO PARK. SHE EXITED THE VEHICLE AND LEFT THE ENGINE RUNNING WHILE SHE GOT OUT . WHEN SHE STEPPED AWAY FROM THE VEHICLE TO GET SOMETHING SHE NOTICED THE VEHICLE ROLLING BACKWARDS AND IT BACKED INTO A DUMPSTER. THE REAR WINDOW SHATTERED AND DAMAGE WAS DONE TO THE LIFT GATE.

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WHILE DRIVING ON THE INTERSTATE ,WITH THE CRUISE CONTROL ENGAGED,TRAFFIC WAS SLOWING DOWN DUE TO ROAD REPAIR, I APPLIED MY BRAKES LIGHTLY TO DISENGAGE THE CRUISE CONTROL, BUT THE VEHICLE REMAINED IN A FORWARD THRUST. I WAS FAST APPROACHING A VEHICLE AHEAD OF ME, AND BEFORE I REALISED I WASNT GOING TO STOP WITH FURTHER APPLICATION OF MY BREAKS, I HIT THE VEHICLE IN FRONT OF ME RESULTING IN A NEAR FATAL COLISION. I WAS SAVED BY MY SEAT BELT AND THE AIR BAGS. I CAN ONLY ESTIMATE MY SPEED AT THE TIME OF COLLISION TO BE BETWEEN 40 OR 50 MPH, AS MY CRUISE CONTROL WAS SET AT 62 MPH *TT

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TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT DETECTED AN ODOR OF HOT BRAKES. THE CONTACT PULLED THE VEHICLE OVER AND NOTICED THAT THE ODOR WAS VERY STRONG AROUND THE REAR DRIVER'S SIDE BRAKE ASSEMBLY ALONG WITH WHITE SMOKE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT BOTH REAR ROTORS WERE VERY HOT AND THE SPRINGS THAT RELEASE THE EMERGENCY BRAKES WERE RUSTED OUT, WHICH PREVENTED THE EMERGENCY BRAKE FROM BEING RELEASED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11,000.

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WHILE DRIVING THE VEHICLE A MESSAGE CAME UP ON THE CLUSTER "START/STOP SYSTEM DISABLED. SERVICE START/STOP SYSTEM". SHORTLY AFTER THERE WAS ANOTHER MESSAGE "LOW BATTERY MODE. SOME SYSTEMS FUNCTION REDUCED". I LOOKED AT THE SYSTEM HEALTH STATUS AND THE BATTERY VOLTAGE WAS AT 11.2 VOLTS. WHILE DRIVING THE VOLTAGE CONTINUED TO DROP. I CALLED THE DEALER AND THEY ASKED ME TO BRING THE VEHICLE IN TO CHECK DIAGNOSTICS. WHILE DRIVING TO THE DEALER THE VOLTAGE CONTINUED TO DROP AND THE RADIO TURNED OFF AND WOULD NOT TURN BACK ON. WHEN I ARRIVED AT THE DEALERSHIP THE VOLTAGE WAS AT ~10.1 VOLTS. WHEN I PULLED THE VEHICLE INTO THE DEALERSHIP SERVICE BAY THE SERVICE WRITER CAME OVER AND WE AGREED TO NOT SHUT OFF THE VEHICLE AS WE WEREN'T SURE WHETHER IT WOULD RESTART GIVEN THE BATTERY VOLTAGE. AS THE VEHICLE IDLED IN THE SERVICE BAY THE VOLTAGE CONTINUED TO DROP AND THE VOLTAGE WAS JUST OVER 9 VOLTS WHEN I GOT OUT OF THE VEHICLE. THE VEHICLE WAS RUNNING AND WAS IN PARK. PARKING BRAKE WAS NOT ENGAGED. A DEALERSHIP EMPLOYEE GOT INTO THE VEHICLE AND WAS GOING TO MOVE IT BUT THE SERVICE WRITER ASKED HIM TO LEAVE IT WHERE IT WAS UNTIL THEY DETERMINED WHICH TECHNICIAN IT WOULD BE ASSIGNED TO. THE DEALERSHIP EMPLOYEE TOLD ME THAT HE DID NOT MOVE THE VEHICLE AND DID NOT TAKE IT OUT OF PARK. I WENT INTO THE WAITING ROOM INSIDE THE DEALERSHIP AND A FEW MINUTES LATER THE SERVICE MANAGER CAME OUT TO TELL ME THAT THERE WAS AN ISSUE WITH MY VEHICLE AND THAT IT DROVE INTO A WALL IN THE SERVICE BAY WITH NO ONE IN THE VEHICLE. WHEN I WENT OUT INTO THE BAY THE RH FRONT WHEEL HAD CLIMBED A CURB AND THE VEHICLE HAD HIT A WALL. FCA SPECIAL INVESTIGATION TEAM REVIEWED VEHICLE AND DETERMINED THAT THERE WAS NO MECHANICAL ISSUE WHICH WOULD CAUSE THE VEHICLE TO MOVE ON ITS OWN. NO EXPLANATION WAS FOUND FOR LOW VOLTAGE CONDITION. DEALERSHIP HAS VIDEO OF INCIDENT.

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I WAS STOPPED AT A STOP SIGN AND PUT VEHICLE IN PARK AND EXITED THE VEHICLE AND IT STARTED ROLLED BACKWARDS AND KNOCKED ME DOWN AND ROLLED OVER ME AND CAUSED A BROKEN ARM, 3 BROKEN RIBS AND A BAD BRUISE THAT NEEDED SURGERY AFTER IT DIDN'T DISSOLVE LIKE IT'S SUPPOSE TO.

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ON 2/10/18 I PARKED MY CAR ON A HILL ALONG A CURBED SIDEWALK I PUT THE CAR IN PARK AND SHUT IT OFF AND EXITED AND LOCKED THE DOORS. I WALKED TO A RESTAURANT AROUND THE CORNER FOR TAKE OUT WHEN I RETURNED 5 MINUTES LATER AND MY VEHICLE HAD ROLLED BACK ABOUT TEN FEET INTO ANOTHER VEHICLE THAT WAS PARKED ON THE STREET CAUSING DAMAGE TO THE REAR OF MY VEHICLE. I HAD TO PRIOR EVENTS IN MY DRIVEWAY WHERE AFTER I PARKED MY CAR IN MY DRIVEWAY AND IN THE MORNING I FOUND THE CAR BACKED ED OUT INTO THE ROAD WAY.

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HAVE BEEN DRIVING MY DURANGO FOR APPROXIMATELY 6 MONTHS. ON 9/19 I WAS ON MY WAY TO DROP MY KIDS AT SCHOOL AS I NORMALLY DO IN THE MORNING. TRAFFIC WAS EXTREMELY HEAVY LIKE USUAL, AND I WAS STUCK IN TRAFFIC ON 104 WESTBOUND. MY SON HAD UNDONE HIS CAR SEAT LATCH SO SINCE I WAS STUCK IN TRAFFIC AND I COULD EASILY REACH HIM. HIS SEAT IS TO THE BACK RIGHT OF ME IN THE MIDDLE ROW, AND ITS A MATTER OF JUST REACHING BACK WITH ONE ARM. AFTER SECURING HIM (PUSHED THE CLIP BACK TOGETHER), THE TRAFFIC HAD MOVED FORWARD SO I WAS GOING TO MOVE UP. I HIT THE ACCELERATOR, AND THE CAR DIDN'T MOVE, IT JUST REVVED. I NOTICED THE CAR WAS IN NEUTRAL FOR SOME REASON, SO WITHOUT CONSIDERATION I MOVED IT TO DRIVE. SINCE THE CAR WAS REVVING IT JUMPED FORWARD HITTING THE CAR IN FRONT OF ME. IT WAS A MINOR ACCIDENT, THAT DIDN'T DO MUCH DAMAGE TO MY DURANGO, BUT A SMALL PART OF THE GRILL BROKE AND PUNCTURED MY RADIATOR. MY PROBLEM WITH THE CAR IS THAT THE CAR SHOULD NOT HAVE BEEN IN NEUTRAL. HAD THE CAR NOT BEEN IN NEUTRAL, I WOULDN'T HAVE HIT THE GAS MORE (AS I COULDN'T FIGURE OUT WHY IT WASN'T MOVING AT FIRST) AND THEN IT WOULDN'T HAVE REVVED AND WOULDN'T HAVE JUMPED.

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TL* THE CONTACT OWNED A 2016 DODGE GRAND CARAVAN. WHILE DRIVING APPROXIMATELY 25 MPH, THE CONTACT CRASHED INTO A TREE TO AVOID CRASHING INTO ANOTHER VEHICLE. THE SIDE CURTAIN AIR BAGS DEPLOYED, BUT THE DRIVER AND PASSENGER AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED NECK AND BACK PAIN, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO CEDAR BLUFF TOWING COMPANY OF KNOXVILLE, TENNESSEE. CHRYSLER DODGE JEEP OF LENOIR CITY, TENNESSEE WAS CONTACTED BY EMAIL ABOUT THE CRASH. THE MANUFACTURER WAS NOT MADE AWARE OF THE CRASH. THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE WAS 42,000.

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WHILE REVERSING TO HOOK BOAT TRAILER UP TO VEHICLE, VEHICLE TOOK OFF AT A HIGH RATE OF SPEED IN REVERS. HITTING THE BRAKES DID NOT HELP. THE VEHICLE SLAMMED INTO THE TRAILER WITH BOAT SITTING ON IT AND PUSHED INTO A TREE BEFORE THE VEHICLE WOULD STOP. FURTHERMORE, THIS VEHICLE HAS BEEN INTO THE DEALER'S 5 TIMES FOR HEADLINER ISSUES WHICH INCLUDED INTERIOR LIGHTS NOT WORKING, REAR AC VENTS NOT WORKING, PINCHED WIRES IN THE WIRING HARNESS AND AIRBAG LIGHTS ON.

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THE 2016 DODGE GRAND CARAVAN WAS THE DIRECT CAUSE OF INJURY DURING APPROPRIATE AND EXPECTED USE OF THE VEHICLE. THE VEHICLE DID NOT MALFUNCTION. I WAS SITTING IN THE MIDDLE LEFT PASSENGER'S SEAT WHILE THE VEHICLE WAS IN PARK. I WAS NOT WEARING A SEATBELT BECAUSE THE VEHICLE WAS OFF AND IN A SAFE PARKING LOT. I ATTEMPTED TO ENGAGE THE RECLINING FUNCTION OF THE SEAT. THE SEAT FLEW FORWARD WITH EXTRAORDINARY FORCE UPON ENGAGING THE RECLINER LEVER. THE SEATS HAVE STOW-N-GO, A MECHANICAL FEATURE THAT FOLDS THE SEAT INTO THE FLOOR FOR STORAGE. THE LEVER TO ENGAGE STOW-N-GO AND THE LEVER TO ENGAGE RECLINE ARE THE SAME LEVER, AND THERE IS NO WARNING SIGN ON THE SEAT, IN THE VEHICLE, OR IN THE OWNER'S MANUAL. THE HEADREST FOLDED FORWARD, STRIKING ME IN THE BACK OF THE HEAD AND NECK, AND THE SEAT STRUCK MY BACK. I RECEIVED A CONCUSSION, WHIPLASH, AND PERMANENT HEARING DAMAGE AND TINNITUS DUE TO THE IMPACT. MEDICAL TREATMENT IS ONGOING TO DETERMINE SEVERITY OF COMPRESSED NERVES AND DAMAGE TO BONE, WITH SYMPTOMS PERSISTING FIVE MONTHS AFTER AND ARE CONSIDERED TO CONTINUE PERSISTING FOR MONTHS BY MEDICAL PROFESSIONALS BECAUSE OF THE TRAUMA DIRECTLY CAUSED BY THE VEHICLE.

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TL* THE CONTACT OWNS A 2016 DODGE DURANGO. WHILE THE GEAR SHIFTER WAS PLACED IN PARK, THE OWNER EXITED THE VEHICLE AND LEFT TWO OF THE OCCUPANTS INSIDE. THE VEHICLE ROLLED AWAY AND STRUCK ANOTHER PARKED VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE INSURANCE COMPANY'S COLLISION CENTER STATED THAT THEY DID NOT BELIEVE THE VEHICLE WAS SAFE TO DRIVE. THE MECHANIC FURTHER STATED THAT THEY DID NOT WANT TO SERVICE THE VEHICLE UNTIL AFTER CHRYSLER CONDUCTED AN INVESTIGATION. THE MANUFACTURER HAD NOT CALLED THE CONTACT BACK YET PER CASE NUMBER: 31602871. THE FAILURE MILEAGE WAS APPROXIMATELY 15,240.

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2016 DODGE CARAVAN ONLY 14000, MILE. DRIVING APPROXIMATELY 40 TO 45 MILES PER HOUR ON THE HIGHWAY. HOOD LATCH BOLTS ( ONLY TWO ) CAME FULLY OUT ,ALLOWING THE HOOD TO OPEN , SMASHING INTO THE WIND SHIELD , MAKING IT IMPOSSIBLE TO SEE AHEAD DUE TO THE HOOD BLOCKING THE VIEW.

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TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. WHILE DRIVING APPROXIMATELY 40 MPH, THE HOOD OPENED WITHOUT WARNING AND CAUSED THE WINDSHIELD TO SHATTER. THE DRIVER SUSTAINED CUTS THAT DID NOT REQUIRE MEDICAL ATTENTION. THE POLICE WAS NOTIFIED, BUT THE CONTACT WAS UNSURE IF A POLICE REPORT WAS FILED. THE VEHICLE WAS ABLE TO BE DRIVEN HOME ONCE THE HOOD WAS TIED DOWN WITH ROPES. THE CONTACT INSPECTED THE HOOD AND NOTICED THAT THE HOOD BRACKETS ON BOTH SIDES WERE MISSING BOLTS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 14,100.

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ROLLAWAY DANGER---WE HAVE AN ATTACHED THREE CAR GARAGE AND I WAS PARKED IN THE LARGER 2 CAR SECTION CLOSER TO THE HOUSE. IN EARLY AM ON A RECENT MORNING, WHEN BACKING OUT OF MY GARAGE, I REALIZED I HAD LEFT SOMETHING IN THE HOUSE. AFTER BACKING OUT, I PUT THE CAR IN PARK, UNBUCKLED MY SEATBELT AND OPENED THE DRIVER DOOR IN ORDER TO GO BACK INTO THE HOUSE. AS I WAS EXITING THE VEHICLE, I NOTICED THAT THE CAR WAS STILL MOVING FORWARD. I JUMPED BACK INTO THE CAR AND QUICKLY HIT THE BRAKE IN ORDER TO STOP ITS ROLLING FORWARD. UNFORTUNATELY AS I HAD THROWN MYSELF BACK INTO THE SEAT! I WAS MISALIGNED TO THE CONTROLS AND I HIT THE GAS RATHER HARD WHICH CAUSED THE VEHICLE TO LUNGE FORWARD. AS SOON AS I REALIZED WHAT HAPPENED, I SLAMMED ON THE BREAK BUT UNFORTUNATELY I STILL HIT THE GARAGE (THE SINGLE CAR GARAGE). I WAS AT AN ANGLE TO THE BUILDING WHICH CAUSED DAMAGE TO THE FRONT LEFT OF THE VEHICLE BUT ALSO TO THE RIGHT SIDE PASSENGER DOOR AND ATTACHED MIRROR. AS WELL AS SOME DAMAGE TO THE GARAGE ALSO. THIS WAS A VERY SCARY SITUATION FOR ME BUT THERE'S MORE. MY HUSBAND WAS TAKING OUT THE GARBAGE THAT MORNING AND WAS WALKING ACROSSED THE GARAGE TOWARD THE GARBAGE CAN. HAD HE BEEN 10 PACES FURTHER IN HIS JOURNEY I VERY LIKELY WOULD HAVE HIT HIM OR EVEN PINNED HIM BETWEEN THE VEHICLE AND THE GARAGE CAUSING UNKNOWN HARM TO HIM BUT PERHAPS VERY SERIOUS. TO BE HONEST, THIS VEHICLE SCARES THE CRAP OUTTA ME WHICH IS HORRIBLE CONSIDERING 6 MONTHS AGO I MADE A MAJOR INVESTMENT IN IT I HAVE A PRISTINE DRIVING RECORD. WE CONTACTED DODGE AND WE'VE HAD SOMEONE INSPECT THE VEHICLE WITH A LETTER RESPONSE OF "YOU DON'T KNOW HOW TO DRIVE". GIVEN MY DRIVING RECORD, I WOULD ARGUE THAT I DO AND GIVEN THE KNOWN ISSUES WITH POSSIBLE ROLL AWAYON THESE VEHICLES I WOULD ASK THAT A FIX BE BROUGHT TO MARKET TO MAKE THESE VEHICLES SAFER!

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TL* THE CONTACT OWNS A 2016 DODGE DURANGO. WHEN THE VEHICLE WAS STARTED AND STILL IN THE PARK POSITION, IT ROLLED DOWN THE DRIVEWAY AND CRASHED INTO THE NEIGHBOR'S HOUSE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE MANUFACTURER SENT AN INVESTIGATOR WHO COULD NOT DUPLICATE THE FAILURE AND STATED THAT THE VEHICLE WAS FINE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 18,000.

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THE VEHICLE WAS RUNNING AND IN PARK, ROLLED INTO ANOTHER PARKED VEHICLE ABOUT 5FT AWAY. DAMAGE TO BOTH VEHICLES DUE TO IMPACT. SEEMS TO HAVE SHIFTED OUT OF GEAR ON ITS OWN.

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THE 2016 DURANGO RENTED FROM ENTERPRISE REPEATEDLY, INCREASINGLY BUT INTERMITTENTLY AND WITHOUT DRIVER INPUT, CHANGED GEAR, REVVED AND INDICATED ON THE SCREEN THAT THERE WERE ISSUES WITH "KEY FOB NOT IN VEHICLE AND "TIRES PRESSURE". AT FIRST THEIR WERE THREE VERY BRIEF INCIDENTS LASTING LESS THAN THREE SECONDS OVER A WEEK, OCCURRING AT IDLE AND WHEN ACCELERATING. LATER THE OCCURRENCES LASTED SOMETIMES OVER 20 SECONDS EACH AND HAPPENED SOMETIMES SEVERAL TIMES PER HOUR, INCREASINGLY WORSE. WHILE THERE WAS CLEARLY AN ISSUE WITH THE SHIFTER, THERE APPEARED TO BE ADDITIONAL OR RELATED ISSUES WITH THE ELECTRONIC BRAIN. RESETTING THE OPTIONS, LIKE SHUTTING OFF THE HILL CLIMB OPTION WHICH IT WAS SET ON BEFORE WE RENTED IT SEEMED TO HELP AT FIRST BUT DID NOT. THIS WAS DANGEROUS AND DISTURBING. FINALLY, THE CAR LURCHED OUT OF PARK AND HIT A WALL ON ITS OWN FROM A FEW FEET AWAY. I HAVE PHOTOS AND WILL GIVE MORE INFORMATION. THESE INCIDENTS OCCURRED AT VARIOUS TIMES, AND SEEMINGLY MORE IN THE RAIN AND FOG, THOUGH NOT EXCLUSIVELY. THEY OCCURRED ONCE WHEN LEAVING A STOPLIGHT AT A LOW SPEED TURNING LEFT, ON THE FREEWAY, ON STREETS AROUND 30/35 MPH AND AT IDLE AT FULL STOP. MOST OCCURRENCES WERE WHILE DRIVING ON REGULAR CITY STREETS WHERE WE DID MOST OF THE DRIVING ON THAT TRIP IN SAN JOSE, MONTEREY AND CARMEL. THE WORST WAS RIGHT BEFORE THE PEBBLE BEACH CONCOURS D'ELEGANCE, AFTER I HAD DRIVEN NORTH FROM SAN DIEGO ON A CONTINUOUS FREEWAY DRIVE IN THE RAIN. IT MAY JUST BE A COINCIDENCE, BUT ALL THREE OF THE FIRST INSTANCES IN THE FIRST WEEK OF RENTAL OCCURRED AFTER AT LEAST AN HOUR DRIVE ON THE FREEWAY. IN SAN JOSE, I IMMEDIATELY REQUESTED A REPLACEMENT CAR BUT THEY HAD NONE.THE SECOND DRIVER IMMEDIATELY NOTICED ISSUES WITH THE CAR, BUT WE WERE TOLD THERE WERE NO OTHER CARS AVAILABLE. I THINK EITHER THE COMPUTER CIRCUITS WERE CORRODED AND/OR DAMAGED OR DAMP. *TR

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VEHICLE WAS IN PARK, ENGINE RUNNING, WHILE OWNER WAS PUMPING GAS AT THE STATION. WITH THE DRIVER'S DOOR AJAR, HE WAS STANDING OUTSIDE FOR SEVERAL MINUTES AND SUDDENLY THE VEHICLE TOOK OFF IN REVERSE. VEHICLE WAS IN PARK AND NOT MOVING FOR THE SEVERAL MINUTES WHILE PUMPING GAS. THE VEHICLE TOOK OFF, DRAGGED OWNER BY THE OPEN DOOR UNDER THE VEHICLE AND RAN HIS LEG OVER. CONTINUED MOVING UNTIL IT HIT A POLE. OWNER WAS HOSPITALIZED. *TR

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A FEW WEEKS AGO WE HAD A CAR ACCIDENT, IT WAS A FRONT IMPACT BETWEEN 40 AND 45 MPH, THE VEHICLE WAS A TOTAL LOSS BUT THE AIRBAG SYSTEM DIDN'T DEPLOY WITH THE IMPACT.

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I LIVE IN NORTHERN NEW YORK. ON THE MORNING OF 10/18/2016, MY 11Y/O DAUGHTER BUCKLED HER 7Y/O SISTER IN THE BACK PASSENGER SEAT OF OUR 2016 DODGE DURANGO. OUR 11 Y/O THEN ENTER THE FRONT PASSENGER SIDE AND SHUT THE DOOR. THE DURANGO THEN POPPED OUT OF PARK AND ROLLED DOWN OUR STEEP DRIVEWAY WITH OUR TWO DAUGHTERS INSIDE. MY 11 Y/O HAD ENOUGH SENSE TO JUMP TO THE DRIVERS SIDE AND HIT THE BRAKES. THE VEHICLE WAS NOT RUNNING AND THE KEYS WERE NOT IN THE VEHICLE. MY DAUGHTER COULD NOT STOP THE VEHICLE AND IT WENT PARTIALLY OVER A 25' EMBANKMENT, AS MY WIFE WAS WALKING OUT DOOR TO GET IN THE CAR. MY KIDS WERE NOT INJURED AND I CREDIT MY DAUGHTER FOR THAT BY SLOWING DOWN THE VEHICLE. THE LOCAL DEALERSHIP HAS BEEN GREAT AND IS BEHIND US 100% BUT DODGE HAS BEEN LESS THAN HELPFUL, AND MAKE IT SOUND LIKE THERE IS NOTHING THEY CAN DO. I'M NOT SURE THEY UNDERSTAND HOW BAD THIS COULD HAVE BEEN. AGAIN THE VEHICLE IS A 2016 DODGE DURANGO WITH THE ROTARY SHIFTING KNOB. IT WAS NOT RUNNING, NO KEYS IN IT, AND NO ONE WAS IN THE DRIVERS SEAT. MY KIDS ARE TERRIFIED TO EVER GET IN THAT CAR AGAIN AND MY WIFE AND I WOULDN'T ANYWAY BECAUSE IT IS UNSAFE. DODGE MAKES IT SOUND LIKE BECAUSE THE DEALERSHIP FOUND NO FAULT CODES THERE IS NOTHING THEY CAN OR WILL DO. I CALL DODGE EVERYDAY AND I FEEL THEY DON'T UNDERSTAND THE SERIOUSNESS OF THIS COMPLAINT.

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