What 521 owners told NHTSA about the 2016 Chrysler Town And Country

The transmission on my 2016 Chrysler Town & Country with a 62TE transmission is faulty. The pumps inside the transmission are not working and seizing up. I checked with recalls and according to Mopar, there is no recall on my particular vin number. But I have read that a recall was issued for 2016 Chrysler and Dodge products with the same 62TE transmission as mine. I would like to register a complaint, I believe my van should be included in the recall and want someone to investigate. I have also many other minivan owners with 62TE transmissions have experienced the same problem. I believe my van was missed in the initial recall and would like to believe this problem can be addressed.

NHTSA ODI 11668832

First incident. Driver side sliding door lock failed. Sliding door could not be unlocked and opened from inside or outside the vehicle. Had to use other sliding door to exit van. Door had to be dismantled and failed latch replaced. Approximately 7 years old and roughly 52,000 miles. This was around 9/2023. Second incident. Passenger side sliding door lock failed. Sliding door could not be unlocked and opened from inside or outside the vehicle. Had to use other sliding door to exit / enter van. Scheduled to go in for failed latch replacement at Chrysler dealer. Approximately 9 years old and roughly 63,000 miles. Either one of these unexpected failed door latch incidents could have led to injury or possibly death.

NHTSA ODI 11667010

For the last few weeks my car has been stalling when I come to a complete stop or as I am breaking. Sometimes it takes as many as 7 tries of putting it in park, turning it off and turning it back on. The check engine light is not on. Mechanic cannot determine problem. I have found hundreds of other claims saying the same thing with no resolution found. This has been a reoccuring problem and is inconsistent. Can happen 5 times in a 5 mile trip and 0 times in a 50 mile trip.

NHTSA ODI 11666865

The contact owns a 2016 Chrysler Town and Country. The contact stated while driving at 30 MPH and depressing the accelerator pedal, the vehicle failed to respond as intended. The contact stated that a dealer was contacted, and the vehicle was taken to the dealer where it was diagnosed with transmission failure. The contact was informed that the transmission pump had failed, and the transmission needed to be replaced. The manufacturer was notified of the failure, and informed the contact that the VIN was not under recall. The contact related the failure to NHTSA Campaign Number: 16V461000 (Power Train). The approximate failure mileage was 120,000.

NHTSA ODI 11664545

I purchased a used 2016 Chrysler Town & Country in February 2017 at 33,000 miles. At 77,000 miles, the transmission failed and had to be replaced, just beyond the 65,000-mile warranty. The second transmission has now failed again just beyond 100,000 miles. In addition to the repeated transmission failures, this vehicle was manufactured without a transmission dipstick, which Chrysler made proprietary. Multiple mechanics confirmed that checking or maintaining transmission fluid requires special tools or dealer-only service, making regular maintenance nearly impossible for owners. This design flaw contributes to premature failure of the transmission and creates a safety and reliability risk. Chrysler must be held accountable for releasing a vehicle with limited serviceability and repeat major component failures. I am requesting the NHTSA investigate this issue for safety, design defect, and potential recall.

NHTSA ODI 11663749

The contact owns a 2016 Chrysler Town & Country. The contact stated while driving at an undisclosed speed, the engine seized. There were no warning lights illuminated. The vehicle was restarted after several attempts; however, the failure reoccurred. The vehicle was towed to an independent mechanic where it was diagnosed with transmission pump module failure. The contact was informed that the transmission pump needed to be replaced. The vehicle was not repaired. In addition, the contact stated the failure had occurred with an infant child inside the vehicle. The manufacturer was not made aware of the failure. The failure mileage was approximately 116,000.

NHTSA ODI 11660916

1st Vehicle was driving heavy so I got it checked and the transmission had to be replaced, this was in July?? 2024. The vehicle was still driving heavy 2nd was the traction light(s) VSR?? light turned on 3rd The check engine light came on and gave a P0420 Code. The right catalytic converter was replaced in March 2025 4th The same day I went to repare the Catalytic Converter (before replacement), the Blind Spot System warning came on along with 1. My windshield wipers turning on and off by themselves, 2. rpm went down to 0, 3. the low fuel sign came on even though I just fueled up AND the needle dropped to E, 4. the MPH also went down to 0, 5. the tire detection came on + the light, 6. the ABS light came on, 7. the traction lights came, 8. Heating/A/C system dropped to a lower pressure and then regained pressure, 9. there is a skip when accelerating, 10. won't properly read mileages used11. I lose control of my turn signals, lights, wipers AND hazard light as well as the powered windows Everything turned off and I gained control again Then it started again I turned the vehicle off but the lights kept turning on and off and I kept gaining control then losing it ALL of this occurs while I am driving, at a stop, or just turning on the vehicle Yes this possesses an issue for my and the safety of others No and Yes about the confirmed issues with a certified dealership No because I am scheduled for an appointment with a Chrysler dealer tomorrow (Mar.20th,2025) Yes because I have gone to other dealers and they cannot figure out what the main issue is No the issue has not been inspected by the manufacturer, police, insurance rep., etc. Yes and No to other warnings I knew someone was off because when I turn the key to the run position right before I turn the vehicle on, the check engine light stays on If I leave it in that position until all the other lights turn off, the check engine light remains on When I turn the vehicle completely on, the check engine light disappears

NHTSA ODI 11649248

The transmission studders and temporarily loss of power. Chrysler is aware of issue but will not do anything until nhtsa makes a recall. This is our family of 5 primary vehicle, and we are afraid of this issues causing an accident that can cause harm if not death. I thought the S44 recall would cover the vehicle but it's not listed.

NHTSA ODI 11649120

Transmission failed while driving in the highway. There’s a recall S44 but my vin is not included in the list while my car has the same symptoms that the cars included in that recall.

NHTSA ODI 11648639

Park assist system failed. Service Park Assist System message appeared and park assist system turned off and won't turn back on. changed sensors, module and cleaned connector still does not work.

NHTSA ODI 11648665

The middle seat (driver side) was sitting properly, it clicked into place and wasn’t folded for months. It suddenly decided to fold on my child while we were driving. It hurt my child and it took an hour to get him to calm down and even be ok with going back into the van

NHTSA ODI 11646386

The drivers side passenger door sealed shut and won’t open. Can’t open with the button or manually, it was completely stuck shut Which is a massive issue if I were in a wreck and hit from the other side as I have four kids who ride in my vehicle daily

NHTSA ODI 11646387

The wire under the passenger side that controls the cruise control and abs system snapped suddenly. There was no impact or accident it just detached itself on the highway

NHTSA ODI 11646388

The drivers side window sudden fell off the track and into the door while driving No accident, nothing unusual, just the door suddenly coming off and crashing inside the door

NHTSA ODI 11646389

The contact owns a 2016 Chrysler Town & Country. The contact stated while driving 30 MPH or more, the transmission jerked before shifting gear. Additionally, while driving 35 - 40 MPH, there was a grinding metal sound coming from underneath the vehicle. While driving 30 MPH, the vehicle vibrated abnormally, without warning. The contact stated that the failure was intermittent. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed the vehicle with transmission failure. The contact was informed that the transmission needed to be replaced. The dealer confirmed that the VIN was not included in NHTSA Campaign Number: 16V461000 (Power Train). The vehicle was not repaired. The manufacturer was informed of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 198,000.

NHTSA ODI 11645530

I received a letter from Chrysler regarding TSB #23-017-20 regarding the rear sliding doors unable to be opened either electrically or manually a few years ago. Recently the cars left/rear door wouldn't work. Unable to open it at all. It's a 2016 Town and Country with 147,421 miles on it. Well within the TSB requirements. I called a local Chrysler dealer. They told me if they decided the cars problem wasn't part of the recall they would charge me $250.00 for diagnostics. It clearly is related since it has the same symptoms. Sounds like their way of avoiding the repairs since Chrysler will only reimburse the dealer for 1.2 hrs when actually repair time is past 3 hours. I then called 1-800-247-9753 the number on Chrysler's service bulletin they mailed me. After a 30 minute conversation were they told me the car didn't qualify. I convinced them it did when I referred the letter they sent me. They said to contact a dealer which I told them I had. I explained their response and they said they would put a complaint regarding the dealer and there was nothing else they could do. I called another local dealer and they never bothered to call me back. I called a local car repair place since the letter says they would reimburse someone else if the repair is done somewhere else. They refused to sell the place the part to them. I entered my vin number on Chrysler's web site that they provide to reimburse customers. The vin number came back as not qualifying for the service bulletin. These are their ways to avoid servicing these cars under the Service Bulletin. I have proof the car is within the mileage limit and at this time it still is. I had to replace the part myself. My wife needed the car and couldn't wait for Chrysler. There are many places online were people with the same problem were denied the repair even though they did qualify. Thanks

NHTSA ODI 11637278

Purchased vehicle in March 2024 then in late august 2024 the engine light came on. On October 3rd i took the vehicle to a Chrylser dealer near me and they diagnosed it as needing a TRANSMISSION & OIL COOLER REPLACEMENT, #5 FUEL INJECTOR, and VACUUM HARNESS among other things.

NHTSA ODI 11635789

Passenger side sliding door makes noise and won't open remotely or manually. When it does open it will close on its own sometimes making it dangerous when loading my children.

NHTSA ODI 11635101

Oil filter housing leaks is made out of cheap plastic and failed. Leaking oil can make roads slick and cause accidents and is a fire hazard to vehicle.

NHTSA ODI 11631698

The styrofoam headrest snapped in half and came off of the base of the car seat. Graco will not replace even though it renders the car seat useless because they say it does not cover under warranty. The car seat is a little over 2 years old.

NHTSA ODI 11631386

car would turn off randomly while driving; this primarily happened at red lights. After a moment was able to turn car back on and continue driving. Took car to mechanic and had something replaced; however, this issue continued. Took car to dealership and they confirmed that they could find nothing wrong with the car. Dealership that provided follow-up call that there was a potential fix to have PCN (?) chip updated and that this was a known issue. It does not seem safe to have a car randomly turning off while driving; especially in a large mini van which is most commonly used by families with young children. The dealership made me pay $300 to pay for the safety fix despite it being a known issue and a safety issue. When the car would turn off this was at 0 mph but it occured coming from all different types of speeds. Foot on the break in the middle of an inner section - that is DANGEROUS and someone speeding through and crashing into you. PCN update was completed at Chrysler dealership.

NHTSA ODI 11630768

Vehicle lost power while driving and shut off while driving.

NHTSA ODI 11627095

The contact owns a 2016 Chrysler Town and Country. The contact stated while driving 65 MPH, the check engine warning light illuminated and there was a misfire in the engine. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The VIN was not included in NHTSA Campaign Number: 16V461000 (POWER TRAIN). The contact related the failure to the recall. The manufacturer was not notified of the failure. The failure mileage was 176,212.

NHTSA ODI 11624750

The contact owns a 2016 Chrysler Town and Country. The contact stated while the vehicle was at the independent mechanic for transmission replacement, the contact was informed that the plastic oil filter housing had melted. The contact was informed that the oil filter housing needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.

NHTSA ODI 11624843

Sudden transmission failure while driving caused loss of power while in active traffic. Engine code P076A.

NHTSA ODI 11624479