What 521 owners told NHTSA about the 2016 Chrysler Town And Country

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING, THE ENGINE REVVED AND STALLED. THE CONTACT CALLED LIBERTY AUTO CITY (1000 E PARK AVE, LIBERTYVILLE, IL 60048, (847) 362-3800) AND WAS INFORMED THAT THE VEHICLE WAS OUT OF WARRANTY AND THERE WERE NO RECALLS. THE MANUFACTURER WAS EMAILED AND OFFERED THE CONTACT A PARTIAL REIMBURSEMENT; HOWEVER, THE CONTACT STILL HAD TO PAY $2,500 IN LABOR COSTS. THE MANUFACTURER MADE THE CONTACT RETRIEVE MAINTENANCE RECORDS. THE MANUFACTURER OFFERED A LITTLE MORE COST ASSISTANCE; HOWEVER, THE CONTACT REFUSED TO PAY THE FEES SINCE HE THOUGHT THEY KNEW ABOUT THE DEFECTIVE TRANSMISSION BEFORE HE PURCHASED THE VEHICLE. THE CONTACT RESEARCHED AND FOUND THAT THE MANUFACTURER LOWERED THE WARRANTY FROM 100,000 MILES TO 60,000 MILES IN 2016. THE MANUFACTURER GAVE THE CONTACT AN ULTIMATUM OF TAKING THE OFFER BY JULY 31, 2019 OR THE OFFER WOULD BE CANCELLED. THE FAILURE MILEAGE WAS 63,000. *TT *AS

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I WAS DRIVING TO THE POST OFFICE AND AS I WAS GETTING CLOSE, THE VEHICLE SUDDENLY VEERED TO THE RIGHT, GOING UP ON THE CURB AND SIDEWALK, BARELY MISSED A TELEPHONE POLE, CRASHING INTO A UTILITY BOX. VEHICLE WAS TOTALED, NO INJURIES RECEIVED, AIR BAGS DID NOT DEPLOY. TRAVEL SPEED WAS AT POSTED LIMIT OF 35. WHEN MY SON GOT THERE HE SAID THAT IT LOOKED AS IF THE 2 TIRES ON THE RIGHT HAD MALFUNCTIONED AND GONE FLAT, ALMOST AS IF THEY HAD RUN OVER SHARP OBJECTS, CAUSING THE VAN TO SUDDENLY VEER RIGHT

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THE SLIDING DOOR CANNOT BE UNLOCKED-NOT BY THE KEYFOB, NOT BY THE CONTROL PANEL BUTTON, AND NOT EVEN MECHANICALLY WITH THE DOOR LOCK SWITCH ON THE DOOR ITSELF. NOT ONLY CAN YOU NOT GET INTO THE CAR, BUT IF YOU ARE INSIDE, YOU CANNOT GET OUT. THE LOCK MECHANISM SEEMS TO BE MECHANICALLY JAMMED. IF THIS HAPPENED ON BOTH SLIDING DOORS, YOU WOULD NOT BE ABLE TO GET EITHER IN OR OUT OF THE CAR WITHOUT CLIMBING OVER INTO THE FRONT SEAT. IF SOMETHING SIMILAR OCCURRED WITH THE FRONT DOOR LOCKS, YOU COULD BE TRAPPED INSIDE THE VEHICLE.

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TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 60 MPH UP A HILL, THE VEHICLE BEGAN TO SHIFT HARD AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE BEGAN TO OVERHEAT AFTER THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO FOUND FOUR UNKNOWN FAILURE CODES RELATED TO THE TRANSMISSION. THE MECHANIC ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN). THE CONTACT CALLED BLUEBONNET CHRYSLER DODGE (LOCATED AT 547 S SEGUIN AVE, NEW BRAUNFELS, TX 78130, (830) 606-3463) AND WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 120,000. *TR*JB

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I PURCHASED A CERTIFIED PRE OWNED VEHICLE FROM RUSSEL WESTBROOK DODGE, CHRYSLER, JEEP. I HAVE DISCOVERED THAT THEY MAKE REPAIRS AND ADJUSTMENTS TO VEHICLES WITHOUT NOTATING THE SYSTEM. THIS ALSO DOES NOT ALLOW CUSTOMERS TO MAKE INFORMED DECISIONS ABOUT THEIR PURCHASE. THE SLIDING DOORS ON BOTH SIDES OF THE VAN ARE NOT FUNCTIONING. YOU CAN NOT OPEN THE DOORS MANUALLY OR WITH THE REMOTE. VEHICLE WAS STATIONARY. -SAFETY HAZARD THE STEERING WHEEL LOCKS WHILE THE VEHICLE IS IN MOTION. THIS HAPPENED TO ME WHILE I WAS ON THE FREEWAY. VERY SCARY. A TECH STATED THAT IT WAS THE ANTI LOCK BRAKE SYSTEM AND I SHOULD REFRAIN FROM USING THE BRAKES SO MUCH. -VEHICLE WAS TRAVELING TOP SPEED ON THE FWY. WE HAD TO USE THE EMERGENCY BRAKE TO STOP THE CAR. - SAFETY ISSUE!! THE SALES MANAGERS ARE NOT RESPONSIVE AND NO ONE TAKES ACCOUNTABILITY FOR NOT PUTTING NOTES IN THE SYSTEM .

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PURCHASED VAN USED FROM NON-CHRYSLER DEALER JUNE 2018. SINCE OWNING VAN WE HAVE ONLY TAKEN TO CHRYSLER FOR ALL MAINTENANCE WORK NEEDED. AFTER LAST OIL CHANGE WE FELT THE VAN WAS"ACTING FUNNY". TRANS. WAS SLIPPING/BANGING INTO GEAR ON UP SHIFT AND DOWNSHIFT.(INTERMITTENTLY) CALLED DEALERSHIP A WEEK AFTER OIL CHANGE TO TAKE VAN BACK TO GET CHECKED OUT. THEY SAID WE HAD TO SCHEDULE APPOINTMENT FOR THE END OF MAY THEY WERE TO BUST TO GET US IN ANY SOONER. ON MAY 29,2019 THE VAN HAD A AWFUL SCRAPPING/WHISTLE/BUZZING NOISE COMING FROM TRANS/ENGINE AREA. NO WARNING LIGHTS. ON MY WAY HOME FROM WORK VAN WOULD BE SLUGGISH AND THEN ALL OF A SUDDEN HAVE A SURGE OF POWER*BANG* INTO GEAR ESPECIALLY WHEN STOPPED AT TRAFFIC LIGHTS THEN TRYING TO GO AGAIN. ALMOST RAN INTO CAR STOPPED IN FRONT OF ME. TOOK VAN TO CHRYSLER DEALER MAY 30TH. BARELY MADE IT TO DEALER VAN HAD NO POWER, LOUD WHINING/BUZZING, BANGING INTO GEAR. CHECK ENGINE LIGHT WENT ON GOING TO DEALER. FINDINGS BY DEALERSHIP TRANS OIL PUMP LOSS OF PRESSURE. SUGGESTING REPLACING THE TRANS. ASSY. ASKED THEM ABOUT RECALL FOR 2016/TOWN&COUNTRY TRANS PUMP? THE DEALER AND CHRYSLER GOODWILL DEPT. BOTH SAID VAN DOES NOT HAVE RECALL? AND BECAUSE IT HAS 66,374 MILES THE POWERTRAIN WARRANTY IS OVER & BECAUSE WE DIDN'T PURCHASE CAR FROM THE DEALERSHIP THEY CAN'T HELP US WITH EXTENDING WARRANTY OR GOODWILL FOR REPLACING THE TRANSMISSION ASSY. THE DEALERSHIP DIAGNOSED OUR PROBLEM AS THE SAME AS THE RECALL.

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SLIDER DOOR ON THE DRIVER SIDE STUCK IN LOCKED POSITION. WILL NOT OPEN. LOCK HAS SPONGY FEEL TO IT AND WILL NOT UNLOCK MANUALLY OR ELECTRONICALLY. THIS POSES A SAFETY ISSUE DUE TO THE PASSENGER ON NOT ABLE TO QUICKLY EXIT THE VEHICLE IN CASE OF EMERGENCY. ALSO, THE SLIDER DOOR ON THE PASSENGER SIDE SEEMS TO MALFUNCTION FREQUENTLY-OPENING AND CLOSING MULTIPLE TIMES WITH NOTHING STUCK IN THE TRACK AND NOTHING BLOCKING THE SENSOR. IT IS LIKELY A MATTER OF TIME BEFORE THE DOOR BECOMES COMPLETELY NON-FUNCTIONAL LIKE THE DRIVER SIDE SLIDER DOOR.

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OFTEN WHEN THE KEY IS TURNED IN THE IGNITION NOTHING HAPPENS. THE SAME HAPPENED IN MY DAD'S GRAND CARAVAN AND THE PROBLEM SEEMED TO HAVE BEEN A KNOWN ISSUE WITH THE IGNITION. AFTER A FEW TRIES, THE VEHICLE DOES START UP, BUT INITIALLY NOTHING HAPPENS WHEN THE KEY IS TURNED.

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CRUISE CONTROL PERIODICALLY WILL NOT TURN ON AND NOT SET.

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MIDDLE CLIP ON SUN VISOR WITH GARAGE DOOR OPENER SNAPPED OPEN CAUSING THE VISOR TO DROP AND WILL NOT STAY UP. CAUSED ME TO RUN A RED LIGHT DUE TO THE OBSTRUCTED VIEW. SAFETY CONCERN.

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THE DRIVER SIDE SLIDING DOOR IS STUCK IN THE LOCK POSITION. I CANNOT UNLOCK IT MANUALLY, WITH THE KEY FOB OR WITH THE UNLOCK BUTTON. I CANNOT USE THE POWER SLIDING DOOR FUNCTION NOR OPEN THE DOOR MANUALLY. I BELIEVE THIS TO BE A SAFETY ISSUE AS IN AN ACCIDENT COULD CAUSE TRAPPED PASSENGERS. MY VEHICLE HAS JUST UNDER 50 THOUSAND MILES ON THE ODOMETER. THIS LOOKS TO BE A COMMON ISSUE WITH THIS VEHICLE.

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CYLINDER 2 MISFIRE. CAUSE IS A BAD LEFT CYLINDER HEAD.

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TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE SLIDING DOOR WAS COMPLETELY DEFECTIVE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED ZEIGLER CHRYSLER DODGE JEEP RAM FIAT ALFA MASERATI (4200 PARKWAY PLACE, GRANDVILLE, MI 49418, 616-588-4200) AND ASKED FOR A REPAIR QUOTE. THE VEHICLE WAS NOT DIAGNOSED AND THE DEALER STATED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THERE WERE NO RECALLS; THEREFORE, THEY COULD NOT ASSIST. THE FAILURE MILEAGE WAS 77,000.

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MY 2016 CHRYSLER TOWN AND COUNTY VAN WITH 90,000 HAD A CHECK ENGINE LIGHT COME ON AND IT HAD A ROUGH IDLE. TOOK THE THE DEALER AND THEY STATED ENGINE CYLINDER 2 AND 6 WE AT 80% BELOW OPERATING CAPACITY. I WILL HAVE TO PAY $2,700 FOR REPAIR AND REPLACEMENT OF ENGINE HEAD. I WAS TOLD THE WARRANTY IS EXPIRED AND NO RECALLS ON THE VEHICLE. REFERENCE TO SERVICE BULLETIN TSB 09-002-09-2011-2013 AND WARRANTY BULLETIN D-14-12 FOR MODEL TOWN AND COUNTRY-FOR SAME EXACT PROBLEM INVOLVING ENGINE VALVE FAILURE ON THE LEFT SIDE ENGINE HEAD . IT APPEARS THE PROBLEM WAS NOT CORRECTED IN 2013. I CALLED AND DID AN ONLINE CHAT WITH CHRYSLER THEY SAID SINCE WARRANTY IS EXPIRED CONTACT THE LOCAL DEALER FOR ASSISTANCE.

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IN OCT 2018 THE MOTOR BLOWED WITH HEAD PROBLEM IT LOCKED MOTOR UP WE CALLED DODGE THEY SAID OUT OF WARRANTY IT HAD 60.400 MILES ON IT SO I BOUGHT A USED MOTOR OUT OF 2015 WITH 40.000 ON IT IT LASTED 7 MONTHS LAST WEEK MY WIFE WAS COMING HOME WENT TO TURN IN DRIVE WAY IT STALLED WHEN SHE STARTED IT BACK UP IT WAS KNOCKING BARELY I WAS HOPING FOR SOME HELP WITH IT PLEASE I STILL OWE FOR THE LAST MOTOR IT COST ME 3200 TO GET IT AND GET IT INSTALLED SHE LOVE HER VAN THANKS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT

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THIS VEHICLE WILL NOT ALLOW FOR THE REAR DOORS TO OPEN MANUALLY WHEN THE ELECTRONIC SYSTEM FAILS. THIS POSES A SIGNIFICANT SAFETY RISK FOR ENTRY AND EXIT OF THE VEHICLE WHEN THE "ACTUATOR/MOTOR, ELECTRIC DOOR LOCK" FAILS ON THE SLIDING DOORS. ON 6/15/2019 THE SECOND INCIDENT OCCURRED WITH THE VEHICLE.

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TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE TRANSMISSION PUMP STOPPED WORKING AND THE VEHICLE WAS NOT ABLE TO ACCELERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION PUMP FAILED AND CAUSED THE TRANSMISSION TO FAIL. THE MECHANIC STATED THAT THE TRANSMISSION WAS FULL OF METAL SHAVINGS. NEWCASTLE CHRYSLER DODGE JEEP RAM VIPER (573 US-1, NEWCASTLE, ME 04553, (207) 563-8138) AGREED WITH THE INDEPENDENT MECHANIC AND STATED THAT THE ENTIRE TRANSMISSION NEEDED TO BE REPLACED. THE REPAIR WOULD COST APPROXIMATELY $5,000. THE FAILURE MILEAGE WAS 65,000.

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WHILE AT A STOP SIGN CAR STOPPED WORKING. IT WOULD NOT START SO WE HAD A NEW BATTERY PUT IN. THEN THE NEXT DAY WHILE DRIVING 60 MPH ON A HIGHWAY LOST ALL ABILITY TO ACCELERATE, STEER OR BREAK. WAS ABLE TO RESTART THE CAR A FEW MOMENTS LATER AND DROVE A FEW MORE MILES AND WHILE TURNING RIGHT ONTO A BUSY INTERSECTION THE SAME THING HAPPENED. WE ARE VERY LUCKY WE WERE NOT HIT BY ANOTHER VEHICLE IN ANY OF THESE SITUATIONS!

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TRANSMISSION FAILURE, LOST POWER WHILE DRIVING

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SLIDING DOOR ON THE PASSENGER SIDE OF THE VEHICLE WILL NOT OPEN. TRIED MANUALLY FROM INTERIOR AND EXTERIOR, BUTTONS ON INSIDE AND KEY FOB. CLICKING CAN BE HEARD WHEN USING THE KEY FOB, BUT MECHANISM WILL NOT UNLOCK. COULD NOT GET MY DOG OUT OF HIS CRATE WITHOUT GOING TO DRIVER'S SIDE OF THE VAN, FOLDING DOWN SEAT INTO THE FLOOR AND HAVING SOMEONE HELP ME PULL THE CRATE AROUND SO IT'S DOOR COULD BE OPENED. VAN WAS PARKED.

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TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. A PASSERBY HAD TO HELP THE CONTACT MANEUVER THE VEHICLE OFF THE ROAD. THE VEHICLE WAS TOWED TO AN INDEPENDENT FACILITY WHERE IT WAS DETERMINED THAT THE FAILURE WAS RELATED TO MANUFACTURER RECALL CAMPAIGN NUMBER: S44. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED TO TOW THE VEHICLE TO AN AUTHORIZED DEALER AT THE OWNER'S EXPENSE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.

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CORRODED WIRING TO TIRE PRESSURE SENSOR ON A THREE YEAR OLD VEHICLE. WIRING ON A THREE-YEAR-OLD VEHICLE SHOULD NOT BE CORRODED ALREADY! THIS CAUSES THE SENSOR TO NOT MONITOR OF THE TIRE PRESSURE AT ALL OR INCORRECTLY MONITOR THE TIRE PRESSURE. THIS COULD BE A MAJOR SAFETY ISSUE IF THE TIRE IS NOT INFLATED CORRECTLY.

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SLIDING DOOR, LEFT SIDE, UNABLE TO UNLOCK WHILE PARKED WITH TRANSMISSION IN PARK, FOB, OR MANUAL INSIDE RELEASE. ALL OTHER DOOR LOCKS WORK WITH FOB, AND MANUALLY.

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LEFT SIDE DOOR WOULD NOT OPEN. LOCAL DEALER IN LOCKED DOOR BUT EVERYTIME I LOCK THE DOORS, THE LOCK MAKES A VERY LOUD BUZZING NOISE.

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I WAS IN MOTION DRIVING MY VEHICLE ON 495 ONE OF THE BIGGEST HIGHWAYS IN DC AREA. WHILE DRIVING MY TRANSMISSION STARTED TO SLIP COULD FEEL THIS SLIPS THEN MY CAR LOST ALL POWER REVED UP TO 5 6 WHILE PRESSING THE GAS BUT I COULD NOT GET THE CAR TO GO. THE MOST DANGEROUS DAY OF MY LIFE FOR MY CHILDREN AND I. THERE HAS ALREADY BEEN A RECALL ON THE SAME YEAR MAKE AND MODEL BUT NOT MY VIN NUMBER. RECALL 16V461000

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