What 521 owners told NHTSA about the 2016 Chrysler Town And Country

PASSENGER REAR SLIDING DOOR LOCKED AND COULD NOT BE OPENED. DEALER REPLACED LATCHING MECH-COST 650.00 IN2018. THEN IN 2020 THE DRIVER SIDE SLIDING REAR DOOR DID THE SAME THING, DEALER REPLACED LATCHING MECH-COST 950.00. THIS SHOULD BE A SAFETY ISSUE AS THE DOORS CAN ONLY BE OPENED BY THE DEALER.

NHTSA ODI 11353570

DRIVER SIDE SLIDING DOOR MAKES A LOUD BUZZING SOUND WHILE LOCKING OR UNLOCKING THE VEHICLE. I WAS TOLD BY THE DEALERSHIP THAT THIS IS A COMMON PROBLEM FOR THIS VEHICLE AND AN EXPENSIVE REPAIR (AROUND $650). EVENTUALLY THE LOCK WILL NOT FUNCTION AT ALL AND YOU WON'T BE ABLE TO LOCK OR UNLOCK THE DOOR. THIS IS A LIFE SAFETY ISSUE THAT SHOULD BE ADDRESSED BY CHRYSLER.

NHTSA ODI 11352578

PASSENGER-SIDE SLIDING DOOR LOCK DOES NOT WORK CORRECTLY AND SOMETIMES GETS STUCK. IT MAKES A LOUD BUZZING NOISE WHEN TRYING TO LOCK AND UNLOCK. THIS IS A KNOWN ISSUE WITH THIS VEHICLE BUT NO RECALL HAS BEEN ISSUED.

NHTSA ODI 11352605

THE LOCK ACTUATOR FOR THE PASSENGER SIDE REAR DOOR STOPPED FUNCTIONING PROPERLY. THE DOOR LOCK STUCK IN THE LOCKED POSITION AND THE DOOR COULD NOT BE OPENED. A BODY SHOP GOT THE ACTUATOR UNSTUCK, BUT WITHIN A FEW DAYS IT WAS STUCK AGAIN, THIS TIME IN THE UNLOCKED POSITION. I STARTED RESEARCHING THE PROBLEM ONLINE AND FOUND A WAY TO GET THE LOCK UNSTUCK AND I USED THAT TRICK WHEN IT STUCK IN THE LOCKED POSITION, BUT OVER TIME THE ACTUATOR HAS ALSO STARTED BUZZING. NOW WHEN THE POWER DOOR LOCKS ARE ACTIVATED, INSTEAD OF LOCKING OR UNLOCKING THE ACTUATOR ON THIS DOOR JUST BUZZES LOUDLY AND THE LOCK MECHANISM DOESN'T MOVE. IT'S BEEN BUZZING FOR MONTHS NOW, SO I DECIDED TO DO SOME MORE RESEARCH AND SEE IF IT WAS AN ISSUE I FELT COMFORTABLE FIXING MYSELF. ONCE I STARTED LOOKING, I FOUND SEVERAL FORUMS WERE A LOT OF PEOPLE WERE HAVING THIS SAME ISSUE, AND IT WAS RECOMMENDED THAT EVERYONE REPORT THIS ISSUE TO POSSIBLY CREATE A RECALL IF THE FAILURE RATE OF THE ACTUATOR IS HIGH ENOUGH. I ALSO FOUND THAT THE PART THAT NEEDS REPLACED IS INEXPENSIVE, IT'S LESS THAN $50. HOWEVER, DUE TO THE DEGREE OF DIFFICULTY IN ACCESSING THE PART, THE ENTIRE DOOR PANEL HAS TO BE TAKEN APART TO ACCESS IT, THE AVERAGE REPAIR QUOTE FOR THIS REPAIR IS IN THE $700-$800 RANGE. THIS SEEMS LIKE A REALLY POOR DESIGN CHOICE FOR A PART THAT SEEMS TO HAVE SUCH A HIGH FAILURE RATE. IF YOU NEED ANY ADDITIONAL INFORMATION OR A SHORT VIDEO OF THE BUZZ, SINCE A PICTURE WILL NOT REALLY SHOW THE ISSUE PLEASE LET ME KNOW. THANK YOU!*DT *AS

NHTSA ODI 11352081

PASSENGER REAR DOOR BUZZES WHEN YOU UNLOCK THE DOORS.

NHTSA ODI 11351156

THE PASSENGERS SIDE SLIDING DOOR BUZZES WHEN UNLOCKING, LOCKING, OR OPENING THE CORD. I KNOW MANY PEOPLE WITH THE SAME PROBLEM AND CHRYSLER MUST KNOW THIS IS A PROBLEM.

NHTSA ODI 11350720

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT 65 MPH, THE VEHICLE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT'S WIFE WAS ABLE TO PULL THE VEHICLE OFF TO THE SIDE OF THE HIGHWAY. THE CONTACT'S WIFE WAS ABLE TO RESTART THE VEHICLE HOWEVER, THE VEHICLE WOULD NOT MOVE FORWARD. DUE TO THE FAILURE, THE CONTACT'S WIFE HAD THE VEHICLE TOWED TO CHRISTOPHER'S DODGE RAM (16655 W COLFAX AVE, GOLDEN, CO 80401) WHERE THE VEHICLE WAS YET TO BE DIAGNOSED. UPON INVESTIGATION, THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 71,000.

NHTSA ODI 11349810

ONE DAY THE REAR DRIVERS SIDE DOOR WOULDN'T OPEN IN OUR 2016 TOWN AND COUNTRY.. IT COULDN'T BE LOCKED, UNLOCKED, OR OPENED MANUALLY. TWO WEEKS LATER THE REAR PASSENGERS DOOR STARTED MAKING THE SAME NOISE. I TOOK IT TO THE DEALERSHIP, AND THE MECHANIC STATED THAT THIS WAS A COMMON PROBLEM WITH THIS PARTICULAR MAKE AND MODEL. I WAS TOLD THE ACTUATORS WOULD NEED TO BE REPLACED IN BOTH DOORS ($1000) A DOOR. I ASKED THE MECHANIC IF THE CAR DOORS COULD BE MADE FUNCTIONAL WITHOUT FIXING THE AUTOMATIC ACTUATORS, AND THEY TOLD ME BASICALLY THEY HAVE TO BREAK THE DOOR IN ORDER TO OPEN IT OR FIX IT. THIS IS A HUGE SAFETY CONCERN. IF WE WERE IN A CAR ACCIDENT THERE WOULD BE NO WAY OF OPENING EITHER PASSENGER DOOR. I ASKED THE MECHANIC WHAT WE WERE SUPPOSED TO DO IN THE EVENT OF AN EMERGENCY, AND HE ADVISED ME THE ONLY WAY TO OPEN THE DOOR WOULD BE TO REPLACE THE ACTUATORS. I CONTACTED CHRYSLER WHO'S ONLY ANSWER WAS THAT MY CAR WAS OUT OF WARRANTY, AND THERE WAS NOTHING THEY WERE GOING TO DO. AFTER LOOKING ONLINE TO SEE IF THERE WERE ANY OTHER COMPLAINTS, AND THE INTERNET WAS LOADED WITH COMMENTS FROM CUSTOMERS IN THE SAME BOAT. PLEASE LOOK INTO THIS ISSUE BEFORE SOMEONE IS TRAPPED INSIDE A CAR WITHOUT ANY POSSIBLE MEANS OF ESCAPE!

NHTSA ODI 11349665

THE PASSENGER SIDE SLIDING DOOR WILL NOT LOCK AND WHEN THE VAN IS OPENED IT BUZZES IN THE DRIVERS SIDE SLIDING DOOR. BOTH ISSUES WERE DISCOVERED WHEN THE VAN IS STAIONARY. THE FIRST ISSUE WAS DISCOVERED ABOUT 2 MONTHS AGO AND THE SECOND ISSUE WAS DISCOVERED ON 8-16-20. THIS IS A MAJOR CONCERN WITH KIDS BEING IN THE VEHICLE, AND NOT KNOWING IF THE DOORS MIGHT BECOME LOCKED TRAPPING THE KIDS RIDING IN CAR SEATS WE CANT GET TO.

NHTSA ODI 11349744

WHILE DRIVING OR SITTING STILL ALL THE INDICATOR LIGHTS JUST COME ON IF YOU WERE STARING THE VECHICLE FOR THE FIRST TIME,IF YOU TURN THE CAR OFF IT WILL NOT START BACK UP IF YOU TAKE THE KEY OUT OF THE IGNITION THE WARNING BUZZER STARTS RINGING AND THE REMOTE WILL NOT WORK.ALSO THE CHECK ENGINE LIGHT STAYS ON FOR DAYS I HAD IT AT THE DEALER AND THEY COULD NOT FIND ANYTHING. THE TOWN& COUNTY HAD A SIMILAR ISSUE LIKE THIS ON IT 2008 MODLE THIS HAS OCCURED FIVE TIME

NHTSA ODI 11349706

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING, A LOUD NOISE WAS HEARD COMING FROM THE ENGINE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO TWO DIFFERENT INDEPENDENT MECHANICS WHO DIAGNOSED A TRANSMISSION FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO THE DEALER FOR A DIAGNOSTIC TEST. THE VEHICLE WAS TAKEN TO THE SHOTTENKIRK CHRYSLER DODGE JEEP RAM DEALER LOCATED AT 200 LIBERTY BLVD, CANTON, GA 30114, FOR A DIAGNOSTIC TEST HOWEVER, THE TECHNICIAN STATED THAT IT WOULD TAKE A WEEK TO HAVE THE DIAGNOSTIC TEST COMPLETED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.

NHTSA ODI 11349027

THE SIDE DOORS THAT ARE POWERED TO OPEN AND CLOSE WHEN THEY LOCK ONE OF THEM MAKES A BUZZ SOUND AND WHEN UNLOCKED THE OPPOSITE DOOR MAKES A BUZZ SOUND. THIS SOUND HAPPENS IF IM PARKED OR DRIVING IF THE DOORS ARE LOCKED OR UNLOCKED.

NHTSA ODI 11348850

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY TOURING. THE CONTACT STATED WHILE DRIVING 50 MPH, THE VEHICLE HESITATED WITHOUT WARNING. THE CONTACT STATED HE PARKED ON THE SIDE OF THE ROAD. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND THE MECHANIC WAS MADE AWARE OF THE FAILURE. THE CONTACT CALLED THE LOCAL DEALER, HOMETOWN CHRYSLER JEEP DODGE RAM LOCATED AT 228 S WILSON ST, VINITA, OK 74301, (918) 256-6455, TO NOTIFY THE DEALER OF THE FAILURE. THE VEHICLE HAD NOT BEEN DIAGNOSED NOR REPAIRED AS OF YET. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 96,100.

NHTSA ODI 11348572

PASSENGER SIDE SLIDING DOOR MAKES BUZZING NOISE WHEN UNLOCKING. STATIONARY OR MOVING DOES NOT MATTER. MAKES NOISE WHEN PRESSING UNLOCK ON DOOR PANEL, KEY FOB, OR WHEN PULLING ON ANY DOOR HANDLE TO OPEN DOOR THAT UNLOCKS ALL DOORS.

NHTSA ODI 11348648

WHILE ACCELERATING ONTO THE FREEWAY THE GAS PEDAL WENT DOWN FARTHER THAN WAS PUSHED AND WHAT WAS A GRADUAL ACCELERATION OF ABOUT 50/55 THE VEHICLE JUMPED TO 82MPH. SEVERAL THINGS WERE TRIED TO SLOW IT DOWN WHILE MANEUVERING TO AVOID HITTING OTHER VEHICLES AND A SEMI. THE FLOOR MAT WAS FACTORY AND ATTACHED TO THE HOOK AND NOTHING WAS IN THE WAY OF THE PEDAL. BRAKES WERE APPLIED BUT IT DIDN'T SLOW IT ENOUGH AND UPON LETTING OFF, THE VEHICLE ACCELERATED MORE. THE CRUISE WAS TURNED ON AND OFF TO MAKE SURE IT WASN'T THAT. THE GEARS WERE SHIFTED DOWN AND NOT UNTIL IT WAS SHIFTED IN THE THE 4TH GEAR DID IT START TO RELEASE CONTROL. THIS WAS VERY SCARY AND LASTED FOR SEVERAL MILES.

NHTSA ODI 11343921

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE HER HUSBAND WAS DRIVING AT AN UNKNOWN SPEED, THE VEHICLE LOST MOTIVE POWER AND STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE JIM COGDILL DODGE CHRYSLER JEEP RAM LOCATED AT 8544 KINGSTON PIKE, KNOXVILLE, TN 37919, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS METAL SHAVINGS INSIDE OF THE TRANSMISSION, THE TRANSMISSION PUMP WAS DEFECTIVE, AND THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE CONTACT WAS CONCERNED ABOUT THE COST OF THE REPAIR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TRANSMISSION WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.*DT CONSUMER STATED VEHICLE WAS NOT PART OF THE 2016 RECALL.*JB

NHTSA ODI 11343497

THE PASSENGER SIDE SLIDING DOOR MAKES A SHORT BUZZING NOISE WHEN THE DOOR IS UNLOCKED. THIS OCCURS IF THE DOOR IS SHUT OR OPEN. IT BUZZES WHEN I USE THE REMOTE UNLOCK PUSHING IT TWICE TO UNLOCK THE PASSENGER SIDE. IT ALSO BUZZES WHEN I PLACE MY HAND INSIDE THE FRONT PASSENGER DOOR HANDLE TO UNLOCK THE PASSENGER SIDE. IT BUZZES EVERY TIME I USE THE HANDLE TO UNLOCK THE PASSENGER SIDE WHETHER THE DOOR IS LOCKED OR NOT. OTHERWISE THE DOOR APPEARS TO OPERATE NORMALLY SO FAR (TWO DAYS). THE VEHICLE IS STATIONARY AND THIS HAPPENS WHETHER THE VEHICLE IS RUNNING OR NOT. IT DOES NOT MAKE THE NOISE WHEN I LOCK THE DOOR. THE NOISE APPEARS TO BE COMING FROM THE REAR OF THE DOOR. I HAVE NOT BROUGHT IT INTO A DEALERSHIP AS OF NOW.

NHTSA ODI 11342862

EVERY TIME IT AUTOMATICALLY LOCKS OR KEY FOB IS USED TO UNLOCK IT- MY REAR PASSENGER SLIDING DOOR MAKES A LOUD BUZZING. ALSO- THAT DOOR DOESN'T LOCK, EVEN WHEN THE LOCK BUTTON IS PUSHED MULTIPLE TIMES FROM THE KEY FOB.

NHTSA ODI 11342511

LOUD BUZZING NOISE COMING FROM PASSENGER SIDE SLIDING DOOR WHEN WE LOCK OR UNLOCK ANY OF THE DOORS.

NHTSA ODI 11341313

DRIVER SEAT HEATING MECHANISM DOES NOT WORK. RIGHT SLIDING DOOR ACTUATOR BUZZES LOUDLY.

NHTSA ODI 11340561

DRIVING MY DAUGHTER TO SOCCER PRACTICE, MY VEHICLE SUDDENLY LOST POWER, AS I TURNED INTO A PARK ENTRANCE AND CAME TO A COMPLETE STOP BEHIND OTHER CARS WAITING TO PARK. (PLEASE NOTE THAT MOMENTS BEFORE I WAS DRIVING ON CITY STREETS AND HIGHWAY). AFTER COMING TO A COMPLETE STOP, WHEN I PRESSED THE GAS PEDAL THE CAR WOULD SPUTTER AND JERK BUT DID NOT MOVE FORWARD. I WAS ALMOST REAR ENDED. VAN WOULD NOT MOVE. I WAS IN A STOP AND START SITUATION IN THE PARKING AREA OF A PARK. UPON LEAVING THE PARK, I TRIED TO DRIVE BUT THE VAN BUT IT WOULD NOT MOVE FORWARD. I HAD THE VAN TOWED HOME. THE CAR WAS EVALUATED BY A CERTIFIED CHRYSLER TECHNICIAN WHO INFORMED ME THAT I NEEDED A NEW HYDAULIC TRANSMISSIION PUMP, CONSISTENT WITH A RECALL ON MY YEAR, MAKE AND MODEL. HOWEVER AFTER FURTHER INVESTIGATION I WAS TOLD THAT MY VEHICLE DID NOT QUALIFY FOR REPAIRS UNDER RECALL S44 AS MY VIN NUMBER WAS NOT RECALLED. PLEASE INCLUDE MY VIN IN THIS RECALL. THE VEHICLE IS CURRENTLY BEING HELD AT THE CHRYSLER DEALERSHIP IN LAWRENCEVILLE, GA.

NHTSA ODI 11340690

TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE LOSS MOTIVE POWER AND STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO HAYES CHRYSLER DODGE JEEP RAM OF LAWRENCEVILLE (719 DULUTH HWY #120, LAWRENCEVILLE, GA 30046) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION PUMP FAILED, WHICH CAUSED METAL SHAVINGS AND DEBRIS FROM THE CLUTCH PLATES TO COVER THE INSIDE OF THE TRANSMISSION. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REBUILT OR REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 86,000.

NHTSA ODI 11340712

PASSENGER SIDE REAR DOOR LOCK MAKES BUZZING SOUND WHENEVER UNLOCK IS PRESSED FROM ANY SOURCE. ISSUE OCCURS WHETHER STATIONARY OR IN MOTION.

NHTSA ODI 11339912

OUR PASSENGER SIDE SLIDER DOOR, DOES NOT FULLY CLOSE AND CREATES A CLICKING NOISE WHEN CLOSING. THIS ONLY HAPPENS WHEN THE TEMPERATURE OUTSIDE IS WARM AND THE CAR HAS BEEN SITTING. IF WE KEEP THE CAR IN THE GARAGE IT DOES NOT HAPPEN. THE DOOR IS ALSO NOW STARTING TO COME AJAR WHILE DRIVING CAUSING THE INTERIOR LIGHTS AND DOOR AJAR LIGHT ON THE DASHBOARD TO ENGAGE. WE ARE WORRIED THE DOOR COULD PHYSICALLY COME OPEN WHILE DRIVING ENDANGERING THE CHILDREN IN THE BACK. WE PURCHASED THIS CAR IN 2018 AND HAVE EXPERIENCED THIS ISSUE FROM THE BEGINNING OF OUR OWNERSHIP. THE DEALERSHIP WAS UNABLE TO REPLICATE AND WE HAVE JUST KEPT THE CAR IN THE GARAGE TO KEEP IT COOL, HOWEVER IT IS BECOMING MORE OF AN ISSUE AND THE DOOR WILL RANDOMLY COME AJAR NOW WHILE DRIVING.

NHTSA ODI 11339677

SLIDING DOOR ACTUATORS FAIL OFTEN ON TOWN & COUNTRY VANS. MY FAMILY HAS OWNED THREE DIFFERENT MODEL YEARS IN THE PAST 10 YEARS, AND EACH ONE HAS HAD THE SLIDING DOOR ACTUATORS REPLACED. WHEN THEY FAIL, THEY ARE EITHER STUCK TO THE OPEN OR CLOSED POSITION, SO IF OPEN YOU CANNOT MANUALLY LOCK YOUR CAR DOOR, AND IF CLOSED (LOCKED) YOU CANNOT UNLOCK IT OR OPEN THE DOOR. THIS COULD BE A SAFETY CONCERN IF AN ACCIDENT OCCURRED AND THE ONLY DOOR TO GET OUT WAS STUCK IN THE LOCKED POSITION.

NHTSA ODI 11339783