What 240 owners told NHTSA about the 2016 Chevrolet Cruze Limited

I WENT TO THE DEALER WHERE I BUT MY CAR AND THEY TOLD THAT THEY SOLD THE SERVICE CONTRACT TO ANOTHER DEALER WHO IS TO FAR FROM WHERE I LEAVE AN I AM A DIALYSIS PATIENT AND 74 YRS OLD TAHTS WHY I CAN TAKE THE CAR FOR BE INSPECTED. THE DEALER ALBERIC COLON AUTO SALES

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WHILE LOOKING FOR PARKING IN MY APARTMENT COMPLEX IT BECAME VERY HARD TO PRESS DOWN ON THE BREAK PEDDLE AND I WAS FORCED TO USE MY E-BREAK TO STOP. MY BREAK PEDDLE IS NOW VERY HARD TO PRESS AND AFTER SPEAKING WITH A MECHANIC I WAS TOLD IT WAS THE POWER BREAK BOOSTER.

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IT DOESN'T HAPPEN ALL THE TIME BUT EVERY FEW DAYS PASSENGER SIDE DOORS STAY IT'S OPEN WHETHER I'M DRIVING OR SITTING STILL. THE LOCKS WILL TRY TO LOCK WHEN THEY ARE ALREADY LOCKED AND THE DOOR WARNING SIGN GOES OFF. ALSO IF MY FRONT TIRE NEEDS AIR THE BACK TIRE WARNING SIGN WILL GO OFF AND VICE VERSA. THE FIRST TIME I REALIZED THIS I HAD PUT AIR IN THE FRONT TIRE BUT THE LIGHT STAYED ON FOR THE BACK TIRE. WHEN I PUT AIR I THE FRONT TIRE THE BACK TIRE WARNING SIGN WENT OUT. TODAY THE RADIO WENT OUT BUT THE SCREEN DIDN'T CUT OFF. THE CAR IS PARKED AND KEYS ARE NOT IN THE IGNITION BUT THE RADIO SCREEN IS STILL LIT UP. UPDATED 11/9/18*JB

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I PURCHASED MY VEHICLE LAST YEAR IN LATE SEPTEMBER. ON SEPTEMBER 22ND THIS YEAR I HAD TO HAVE A PISTON JOB PERFORMED ON MY ENGINE DUE TO THE CYLINDER #1 MISFIRING. THE TOW THAT AAA PROVIDED AND MY MECHANIC WHERE MY CAR WAS TOWED TO BOTH TOLD ME AT SEPARATE TIMES THAT MY AC BEING ON MADE THE PROBLEM WITH MY ENGINE WORSEN. MY MECHANIC ACTUALLY TOLD ME TO NOT TURN ON MY AC AS I WAS DRIVING IT OUT OF HIS GARAGE TO TAKE TO A CHEVY DEALER. AN ADVISOR AT THE DEALER INFORMED ME THAT THE TWO, THE ENGINE AND THE AC, ARE APART FROM EACH OTHER AND THE AC SHOULD NOT BE AFFECTING THE ENGINE IN THIS MANNER. AFTER THE LABOR ON MY CAR WAS COMPLETE I IMMEDIATELY NOTICE THE SAME ROUGH SHAKE WITHIN THE ENGINE AND THE LOUD SOUND COMING FROM THE AREA WHERE THE AC IS HOUSED THAT SOUNDS LIKE SOMEONE IS KNOCKING ON A DOOR OR PLAYING DRUMS OR EVEN AS IF A TRAIN IS GOING BY ON THE TRACKS. THIS WOULD HAPPEN EVERY TIME I TURNED MY AC OR HEAT ON WHETHER I WAS STATIONARY, IN MOTION, ON A CITY STREET, OR HIGHWAY. I WAS SO ACCUSTOMED TO THIS THAT I HAD NEVER THOUGHT IT MAY BE ABNORMAL BECAUSE I NEVER HAD A VEHICLE WITH AUTO STOP, WHICH IS WHAT I FIRST THOUGHT I WAS EXPERIENCING. THE PISTON JOB WAS A $6,000 JOB. FORTUNATELY, I DID NOT HAVE TO PAY THAT AMOUNT. MY CAR WAS AT 61,263 MILES WHEN I HAD TO GET IT SERVICED. I TRULY BELIEVE THAT THIS ISSUE IS A SAFETY RISK NOW BEING THAT IT IS STRAINING ON THE ENGINE AND POSSIBLY THE REASON WHY THE CYLINDER #1 FAILED FOR NO REASON WHEN MY CAR IS MAINTAINED AND NOT NEGLECTED.

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MY DOOR AJAR ALARM GOES OFF NOT STOP WHEN CAR IS IN MOTION AFTER 3 MINS THE LOCKS TRY TO UNLOCK AND LOCK GOING DOWN THE ROAD AND THE DOME LIGHTS FLASH ON AND OFF. MY ALARM SYSTEM GOES OFF EVERY 10 TO 20 MIN IN THE MIDDLE OF THE NIGHT OR DAY SO YOU CANT SET YOUR ALARMS AND ALL ORDER FOR THE PART ARE ON BACK ORDER. THE DOOR SENSOR TRIGGERS THE MOST WHEN MAKING A HARD RIGHT TURN. MOVING PARKED OR SITTING I DRIVE THE SENSOR STILL ALARMS OUT

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DOOR AJAR SENSOR GOES OFF WHILE DRIVING, PARKED CAUSE ALARM SYSTEM TO GO OFF. DOOR LOCKS GO BACK AND FORTH WHILE DRIVING. DOME LIGHTS GO OFF AND ON.

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WAS IN REVERSE GOING OUT THE DRIVE WAY THAT WAS ON A SLIGHT HILL. CAR CUT OFF AND WOULD NOT START. GOT OUT CAR AND SEEN GAS LEAKING AND CHECK ENGINE LIGHT CAME ON. THE CAR WAS IN MOTION ON A NEIGHBORHOOD ROAD. HAD TO HAVE CAR TOW WAS UNSAFE TO DRIVE. ON 8/8/2018 TOOK CAR TO BRADSHAW OF GREER BECAUSE OF A RECALL ON THE FUEL LEAK. CERTAIN GM VEHICLES COULD POSSIBLY HAVE AN ISSUE THAT COULD CAUSE A FUEL LEAK AND THE VPS SENSOR NEEDS A LOCK RING INSTALLED. HAD THE CAR WORKED ON FOR THE RECALL AND I STILL HAD A GAS LEAK. VERY DANGEROUS AND UNSAFE. DEALER SHIP WOULD NOT HAVE MY CAR TOW AFTER THE RECALL SHOULD HAD BEEN FIXED. 18159 NONCOMPLIANCE RECALL---FUEL LEAK DURING F/CMVSS TESTING

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TAKATA RECALL. I WAS LEAVING A PARKING LOT AND WENT TO TURN INTO MY LANE AND SOMEONE CUT OVER AT THE LAST MINUTE CAUSING ME TO JERK MY WHEEL OUT OF REACTION AND THE FRONT END OF MY CAR SLAMMED INTO THE GUARD RAIL. MY AIR BAGS NEVER WENT OFF AND MY HEAD BOUNCED OFF THE STEERING WHEEL TWICE CAUSING SOME DAMAGE TO MY FACE.

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TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. WHILE DRIVING 10 MPH, THE CONTACT HEARD AN ABNORMAL NOISE ON THE PASSENGER SIDE OF THE VEHICLE NEAR THE PASSENGER SIDE TIRE. THE VEHICLE WAS TAKEN TO ANCIRA CHEVROLET (6111 BANDERA RD, SAN ANTONIO, TX 78238, 210-681-4900) WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION COULD BE THE CAUSE OF THE FAILURE. THE VEHICLE WAS REPAIRED, BUT THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THEY WOULD LAUNCH AN INVESTIGATION. THE FAILURE MILEAGE WAS APPROXIMATELY 28,650.

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RECALL

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THE CAR FIRST STARTED HAVING ISSUES WITH SWITCHING GEARS. GOING INTO AND OUT OF DRIVE SPECIFICALLY. WOULDN'T EVEN BUDGE. DEALERSHIP SAID IT MUST BE SOMETHING STICKY SPILLED IN GEARS. HAVE HAD NO SPILLS IN THAT AREA. SOON AFTER THIS VISIT MY CAR WOULD TURN OFF IN STOP AND GO TRAFFIC. DEALERSHIP SAID THEY COULDN'T REPLICATE THE ISSUE SO THEY COULDN'T TELL ME WHAT IT WAS. NOW, NOT MUCH LATER THAN THE LAST VISIT, MY CAR IS SHUTTING OFF ON THE INTERSTATE, EVERY LIGHT INSIDE CAR (DOOR OPEN LIGHTS, RADIO LIGHTS, A/C LIGHTS, DASH LIGHTS) ARE DIMMING AND BRIGHTENING OR TURNING ON AND OFF ON THEIR OWN, WINDOWS ROLL UP AND DOWN ON THEIR OWN, A/C SHUTS ON AND OFF OR WILL CHANGE VENTS ON ITS OWN, BURGLAR SYSTEM DETECTION GOES OFF WHEN TRYING TO START THE CAR, AND CAR WON'T START AFTER BEING OFF FOR 20-30 MINUTES WITHOUT A JUMP. THREE DIFFERENT PLACES HAVE USED BATTERY AND CODE READERS AND CANNOT FIND AN ISSUE. MY BATTERY, STARTER, AND ALTERNATOR ARE IN GREAT CONDITION. EVERY PLACE EXCEPT THE DEALERSHIP HAS TOLD ME IT'S A "MAJOR ELECTRICAL ISSUE THAT NEEDS TO BE FIXED ASAP." CAR IS STILL UNDER WARRANTY. HAS HAD ALL WORK ASIDE FROM THE READINGS DONE AT DEALERSHIP. THEY SAY THEY CAN'T FIND OUT THE ISSUE. THIS IS THE THIRD TIME WITHIN 4 MONTHS THAT MY CAR ISSUES HAVE BEEN AVOIDED BY THE DEALERSHIP AND I HAVE BEEN TOLD THEY CAN'T REPLICATE WHAT I'M DEALING WITH WHEN THEY TEST DRIVE IT SO THEY CAN'T HELP ME. IT IS A DANGER TO ME AND ANY OTHER DRIVER AROUND ME WHEN MY CAR SUDDENLY SHUTS OFF AT 70 MPH AND I HAVE TO TRY TO PULL OVER TO PARK MY CAR TO TRY TO START IT AGAIN. CLICKING AND ZAPPING SOUNDS CAN ALSO BE HEARD FROM UNDER OR BEHIND MY ENGINE THAT SHOULD NOT BE THERE. WAS TOLD AT THE DEALERSHIP IF THEY CAN'T FIGURE IT OUT THEY WOULD HAVE TO SEND ME HOME WITH MY VEHICLE... STILL DOING ALL THESE THINGS. I HAVE BEEN THE ONLY OWNER AND DRIVER, UNDER 20K MILES ON VEHICLE, NO MODS ADDED.

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I WILL START WITH THIS HAS HAPPENED TWICE. I NO LONGER FEEL SAFE IN MY CAR, BUT THE MECHANIC CANNOT FIGURE OUT WHAT IS WRONG. MY CAR GOT STUCK AT 3,000 RPMS WHILE DRIVING IN TRAFFIC. WHEN I PUT MY FOOT ON THE BREAK THE CAR WOULD NOT COME TO A STOP IT KEPT BUCKING BUCKING FORWARD WITH THE ENGINE ROARING. I TRIED PUTTING THE CAR IN NEUTRAL AND THAT DIDN'T DO ANYTHING. I FINALLY PUT THE CAR IN PARK AND THE CAR FINALLY STOPPED MOVING, BUT WAS STILL REVVING AT 3,000 RPMS. I FINALLY HAD TO TURN THE CAR OFF. ONCE I TURNED THE CAR BACK ON THE GUAGES WERE WERE SWIPING BACK AND FORTH AND THEN FINALLY I HEARD A LOUD CLUNK AND THEN THE GAUGES WENT BACK TO NORMAL AND THE CAR WAS OKAY. I DID CHECK TO MAKE SURE THE GAS PEDAL WASN'T STUCK I PULLED IT UP WITH MY FOOT, BUT IT WAS UP ALL THE WAY SO THE I KNOW THE GAS PEDAL WAS NOT STUCK. THIS HAPPENED DURING RUSH HOUR TRAFFIC TWICE. I FEAR NEXT TIME I WILL NOT BE SO LUCKY. I'M 21 WEEKS PREGNANT AND I HAVE AN 11 YEAR CHILD THAT DRIVES OFTEN WITH ME. THIS IS NOT SAFE SOMEONE HAS TO DO SOMETHING.

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WHEN IM PRESSING THE BREAKS WHILE TURNING THE RPMS GO UP TO 3. WHEN IM GOING UP A HILL AND TRYING TO ACCELERATE THE CAR IS SLOW AT GETTING UP TO A 3 IN THE RPMS

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CODE U0164 :DATA COMMUNICATION WITH THE CLIMATE CONTROL SYSTEM HAS BEEN LOST OR INTERRUPTED. CODE U0155 : DATA COMMUNICATION WITH THE INSTRUMENT PANEL SYSTEM HAS BEEN LOST OR INTERRUPTED. RECEIVED THESE CODES FROM ON STSR TOOK MY VEHICLE TO DEALERSHIP NEXT DAY THEY SAID THEY FOUND NO ERRORS. BUT, I DON'T KNOW HOW NOW WHEN EVER I USE XM SIRIUS RADIO IT ALWAYS SAYS LOST CONNECTION/SIGNAL. ALSO, VEHICLE IS ALWAYS HOT LIKE THE HEATER IS ON WHEN IT'S NOT ON. HAS LOST IN ACCELERATION WHILE DRIVING HIGHWAY AND CITY STREETS BEEN DOING THAT FOR THE LAST MONTH OR 2. ALSO THE DASHBOARD SEEMS TO NOT BE WORKING NO LIGHTS COME ON WHEN FLUIDS ARE NEEDED.

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TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. WHILE DRIVING 45 MPH, THE VEHICLE STALLED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS SHIFTED INTO PARK AND RESTARTED ON THE FIRST ATTEMPT. THE CONTACT STATED THAT THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO HURRICANE CHEVROLET (200 SATURN WAY, HURRICANE, WV 25526, (304) 562-3005) WHERE IT WAS DIAGNOSED THAT THE CONVERTER MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE VEHICLE WAS TOWED BACK TO THE DEALER AND WAS INFORMED THAT THE WIRE TO WIRE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS AT THE DEALER AWAITING FURTHER DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 25,000. *TT *TR

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WITHIN THE LAST THREE MONTHS THIS CAR HAS STOP WHILE I WAS DRIVING. IN APRIL I WAS MAKING A LEFT TURN AND IT STOP. MAY 29, WHILE I WAS DRIVING IT STOP ON A STRAIGHT STREET. JUNE 19 IT STOP NO A STRAIGHT STREET. I AM SO AFRAID TO DRIVE THIS CAR WHEN I GET IT BACK THE MECHANIC FIRST SAID IT WAS OUT OF GAS, BUT IT WAS NOT, THIS LAST TIME HE SAID IT STARTED AS SOON AS THEY TOOK IT OFF THE TOW TRUCK. I ASK HIM TO KEEP IT AND DRIVE IT, TODAY JUNE 21, HE CALLED AND SAID IT HAD STALLED AGAIN. HELP 66 YEAR OLD SCARED DRIVER

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TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V304000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (SCHUMACHER CHEVROLET OF LIVINGSTON, 606 W MT PLEASANT AVE, LIVINGSTON, NJ 07039, (877) 849-2010) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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AFTER I ADJUST MY SEAT BACK SUPPORT AND RELEASE THE LEVER. IT WILL STILL POP BACK LIKE IT WAS NEVER LOCKED IN POSITION AND THE WHOLE SEAT SEEMS LIKE IT LEANS TO THE RIGHT.

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I WAS DRIVING ON THE HIGHWAY ON MY WAY TO DROP OFF MY DAUGHTER TO THE BABYSITTER WHEN SUDDENLY MY STEERING WHEEL STARTED GETTING HARD AND THE CAR WOULDN'T RUN, I KEPT PUSHING THE GAS PETAL AND NOTHING, MY CAR WASN'T RUNNING. WHEN SUDDENLY THE CHECK ENGINE LIGHT STARTED BLINKING AND THE TRACTION CONTROL LIGHT AS WELL. THE CAR WAS OFF IN THE MIDDLE OF THE FREEWAY, LUCKILY THERE WAS TRAFFIC AND THE CARS WERE BARELY MOVING. UNTIL FINALLY I TURNED IT BACK ON AND CONTINUED DRIVING. THE FOLLOWING DAY WHEN I WAS LEAVING TO GO TO WORK MY CAR FELT HARD AND THE ENGINE WAS SHAKING RIDICULOUSLY AND I'D PUSH ON THE GAS PETAL ON THE CAR AND IT WOULDN'T DRIVE. I HAD TO LEAVE THE CAR AT HOME AND I WASN'T ABLE TO CALL THE DEALER BECAUSE IT WAS CLOSED DUE TO MEMORIAL DAY. MY CAR WON'T GO AND I'M WAITING TO SEE WHAT THE DEALER IS GOING TO TELL ME. KEEPING IN MIND THAT THE CAR WAS BRAND NEW OLDS WHEN I GOT IT OUT OF THE DEALER.

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RECENTLY INVOLVED IN AN ACCIDENT WHERE I WAS REAR ENDED. WAS STOPPED AT A RED LIGHT, LIGHT HAD JUST CHANGED, I PUT MY FOOT ON THE GAS PEDAL TO ACCELERATE WHEN I WAS HIT FROM BEHIND. NO AIRBAGS DEPLOYED, ALTHOUGH THERE IS A MESSAGE ON MY DASH NOW THAT STATES AIR BAG DEPLOYED AND ALSO THE SERVICE AIR BAG LIGHT IS ON. CAR IS CURRENTLY IN THE SHOP FOR THE REPAIRS TO THE REAR END, BUMPER AND DECK LID.

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WIPERS STOPPED WORKING ON MY 2016 CHEVY CRUZE. ONLY 2 YEARS OLD AND NOW CAN'T WIPE RAIN AWAY CAUSE IT STOPPED WITH NO WARNING AND NO PROBLEMS PRIOR

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MY SEAT BELT ON THE DRIVER SIDE WILL NOT LATCH. I CAN'T HOOK MY SEAT BELT AND IF I GET IN A ACCIDENT THEN I WILL GET HURT. I NEED THIS TO BE TAKING CARE OF AS SOON AS POSSIBLE.

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TAKATA RECALL WINDOW ON DRIVER SIDE NOT GOING UP OR DOWN IF WE GET IT TO GO DOWN WE HAVE TO SLAM THE DOOR 3 TIMES THEN THE WINDOW WILL GO UP . I HAVEN'T HAD MY CAR A FULL YEAR YET.

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I PARKED MY CAR IN THE PARKING LOT AT MY WORK AND I HAD THE BRAKE UP BUT THE CAR ROLLED BACK AND HIT A PARKED CAR. THANKFULLY, NOT A LOT OF DAMAGE WAS DONE TO THE CAR BUT I COULDN'T RELAX ABOUT MY CAR. I TOOK MY CAR INTO THE DEALERSHIP BECAUSE I HAD THE CAR ONLY 1 1/2 YEARS AND THEY HAD MY CAR FOR 4 HOURS. WHEN I CALLED THEM, I FELT LIKE THEY WERE TALKING DOWN TO ME BECAUSE I'M A GIRL AND THEN THEY TOLD ME THAT THE CAR WAS WORKING THE WAY THAT THE MANUFACTURER DESIGNED IT. I HAVE DRIVEN A STICK SHIFT FOR OVER 20 YEARS AND THE MANUFACTURERS SHOULDN'T BE DESIGNING CARS SO THAT THE BRAKES DON'T WORK. *TR

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TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 35 MPH AND MAKING A LEFT TURN, A GRINDING TYPE NOISE WAS PRESENT COMING FROM THE STEERING COLUMN. THE POWER STEERING MALFUNCTIONED AND MADE THE STEERING WHEEL VERY DIFFICULT TO TURN. DURING THE FAILURE, THE "SERVICE STABILITRAC" AND "SERVICE POWER STEERING" MESSAGES DISPLAYED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 9,070.

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