What 31 owners told NHTSA about the 2016 Cadillac ATS V-series

Reporting a case for GM recall N182161890. I bought my vehicle in 2022. I was informed that my car had all the recalls completed on that vehicle. My vehicle had exactly what this recall was for happen to it on 10/20/23. After contacting Cadillac, they informed me that this recall was never completed on my vehicle. Cadillac then told me that this recall was expired so it can no longer be completed. They said that the recall expired on 11/30/2020. I was under the impression that recalls do not expire, especially ones that can cause lose of power steering and could lead to collision or injury. Cadillac told me it expired because it was a "Customer Satisfaction Program" recall and not a "Product Safety" recall. I'm confused on how the lose of steering is not a product safety issue. Cadillac is unwilling to fix the recall at this time, even though they have confirmed it had never been completed.

NHTSA ODI 11553393

THE VEHICLE HAS AN ISSUE WITH LOSS OF POWER STEERING. IT HAS HAPPENED AND RETURNED BUT IT GONE OUT TOTALLY NOW AND I BELIEVE IT SHOULD BE PART OF THE CADILLAC POWER STEERING RECALL, BUT MY VIN IS NOT LISTED AS VEHICLE THAT IS AFFECTED.

NHTSA ODI 11372540

WHILE DRIVING ON THE FREEWAY, A CAR WAS MERGING INTO MY LANE. I QUICKLY TURNED INTO THE NEXT AVAILABLE LANE AS IT WAS EMPTY, AND WHEN I TURNED THE STEERING WHEEL SLIGHTLY TO THE LEFT, IT OVERCOMPENSATED AND VIOLENTLY TURNED THE STEERING WHEEL TO THE LEFT, LEADING TO THE CAR SPINNING OUT ON THE FREEWAY. IT WAS DIFFICULT TO STRAIGHTEN THE WHEEL AT THAT POINT, UNTIL IT OVERCOMPENSATED TO THE RIGHT CAUSING ME TO SPIN OUT SOME MORE. THIS LED TO AN ACCIDENT, AND IT WAS A MIRACLE NO ONE WAS KILLED. DURING THE TIME OF THIS ACCIDENT, THE ROAD WAS IN GOOD SHAPE, VISIBILITY WAS GOOD, THE WEATHER WAS GOOD, IT WAS AROUND 60 DEGREES OUTSIDE, I HAD JUST GOT ON TO THE FREEWAY, AND WAS TRAVELLING AROUND 60 MPH WHEN THIS HAPPENED (I.E. NO SPEEDING), AND I WAS DRIVING WITH MY LEFT ARM (IT IS A MANUAL, AND MY RIGHT HAND WAS NOT ON THE STEERING WHEEL AT THE TIME) AND DUE TO THE POSITIONING (MY LEFT ARM RESTING ON THE ARMREST), IT WOULD HAVE BEEN IMPOSSIBLE FOR ME TO HAVE TURNED THE STEERING WHEEL ENOUGH TO HAVE SPUN OUT.

NHTSA ODI 11288691