What 194 owners told NHTSA about the 2015 Volkswagen Jetta Hev

CAR WAS TRAVELING APPROXIMATELY 30MPH ON A SUBURBAN STREET AND WAS BROAD SIDED ON THE DRIVERS SIDE. THE IMPACT AREA WAS DRIVERS FRONT TIRE AND THE A POST. CAR WAS DECLARED TOTAL BY INSURANCE COMPANY. CONCERN IS, THE DRIVERS DOOR AIR BAG DID NOT DEPLOY. THIS IMPACT WAS STRONG ENOUGH TO RIP THE A POST IN THE MIDDLE AND BUCKLE IT INWARD. THE IMPACT WAS BEFORE THE DOOR WHICH SHOULD OF TRIGGERED THE AIRBAG. THE CAR THAT HIT MINE RIPPED THE OUTER SHELL FROM THE DOOR AND PUNCTURE A LARGE HOLE IN THE LOWER FRONT CORNER. THE ARM TO PROTECT THE DRIVER THAT IS LOCATED IN THE DOOR WAS ALSO SEVERELY DAMAGED. I HAD A BODY SHOP TECHNICIAN LOOK AT THE AIR BAG SENSOR WHICH CAN BE SEEN IN THE DOOR AND THERE IS DAMAGE ALL AROUND THE SENSOR. WHY WOULDN'T THE AIR BAG GO OFF WITH SUCH A HARD IMPACT SO CLOSE TO THE DRIVER IN A SMALL COMPACT CAR?? *TR

NHTSA ODI 11327301

MY CAR HAD SUDDEN ENGINE FAILURE WITH NO EXTERNAL SIGNS OF TROUBLE (OIL LEVEL, BELTS, EVERYTHING APPARENTLY OK). THE CAR RUMBLED FOR A FEW SECONDS AS I WAS PULLING ONTO AN EXIT RAMP OFF A HIGHWAY. AS I WENT TO PULL TO THE SIDE OF THE ROAD, THE CHECK ENGINE LIGHT CAME ON. THE MANUAL INSTRUCTED TO TRY STARTING AGAIN BUT THE CAR WOULDN'T. THE VW SERVICE DEPARTMENT I TOWED THE CAR TO FIRST ASKED ME ON THE PHONE, "IS IT A 1.8 LITER TURBO?" WHEN I TOLD THEM THAT IT WAS, THEY TOLD ME THEY HAD NO TIME TO LOOK AT MY CAR. SINCE IT WAS ALREADY EN ROUTE BEING TOWED THERE, THEY VERY RELUCTANTLY TOOK A SUPERFICIAL LOOK AND SAID THE ENGINE IS LOCKED UP FOR NO APPARENT REASON AT LESS THAN 90,000 MILES. THEY BEGAN TO IMMEDIATELY SUGGEST FURTHER EXAMINATION OF THE PROBLEM WAS GOING TO BE A WASTE OF TIME AND MONEY BY MAKING STATEMENTS, SUCH AS, "OH, IT WOULD COST AT LEAST $1200 JUST TO OPEN THE ENGINE TO DIAGNOSE THE PROBLEM AND THEN IT WILL MOST LIKELY MEAN GETTING A NEW ENGINE... AND YOU'RE JUST LOOKING AT THOUSANDS...." THEM NOT WANTING MY 1.8L TURBO IN THEIR GARAGE, THEIR RESOLUTION THAT THE ENGINE IS A "GONER" WITH JUST A SUPERFICIAL LOOK, AND THEIR GENERAL MOOD OF RECOMMENDING I TAKE NO FURTHER REPAIR ACTION MADE ME RESEARCH THIS ENGINE FURTHER. I FOUND NUMEROUS PEOPLE WHO ALL SAID, "OH, THAT.ENGINE IS CRAP! THEY ALL BLOW OUT UNDER 100K MILES!" THAT'S WHEN I CALLED A VW EXPERT I WAS REFERRED TO. HE ASKED THE SAME QUESTION, "IS IT A 1.8L TURBO?" AND THEN TOLD ME, "OH, I'M SO SORRY TO TELL YOU THIS BUT THOSE ENGINES HAVE AN INTERNAL ISSUE THAT MAKES THEM BURN EXCESSIVE OIL AND THEY JUST DON'T MAKE IT MUCH PAST 80K. I WOULDN'T EVEN RECOMMEND PUTTING IN A NEW ENGINE BECAUSE IF YOU DO, IT MIGHT RUN YOU ABOUT $4000 BUT THEN YOU GET ANOTHER ENGINE NO BETTER THAN THE ONE YOU HAD. BASED ON MY RESEARCH, THIS PROBLEM SEEMS TO BE WELL KNOWN BY VW AND AUDI. *TR

NHTSA ODI 11327161

THE PASSENGER AIRBAG LIGHT STAYS OFF AND ON IF I DO NOT KEEP THE SEATBELT LOCKED, EVEN WITH NO PASSENGER. THUS OCCURS WHILE I AM DRIVING AND ASSUME THIS IS AN ELECTRICAL ISSUE, SAFETY ISSUE, AND POTENTIAL AIRBAG ISSUE. THIS HAS BEEN OCCURRING OFF AND ON FOR OVER A YEAR. *TR

NHTSA ODI 11321511

MY WIRING HARNESS WAS REPLACED AS MY CAR WAS IN LIMP MODE. 2 AND HALF WEEKS LATER MY LIGHT COMES BACK ON AND AFTER DRIVING IT TO WORK ONE DAY IT DIDN'T FEEL RIGHT SO I HAD IT TOWED. AT TIME OF TOWING NOTICED I WAS LEAKING FLUID. TURNS OUT IT WAS TRANSMISSION FLUID AND I NEED A NEW TRANSMISSION ON A 5 YEAR OLD CAR. THIS CAR HAS HAD 3 ELECTRICAL PROBLEMS AND ONLY ONE WAS A RECALL BUT EACH PROBLEM BUT THE CAR IN LIMP MODE CAUSE THE TRANSMISSION NOT TO SHIFT PROPERLY. *TR

NHTSA ODI 11320448

EVERY 600 - 700 MILES DRIVING THE ENGINE OIL SIGN COMING UP (NEED TO ADD 1/4 OIL EVERY 600 MILES). I TOOK THE CAR TO THE DELERSHIP THEY LOOK AT IT SAID IT IS NOT THEIR PROBLEM. I DON'T KNOW WHAT TO DO EVERY MONTH I NEED TO ADD OIL IN THE ENGINE. THIS ABSOLUTLY MANUFACTURING PROBLEM THEY DON'T WANT FIX IT.

NHTSA ODI 11311549

THE VEHICLE HAD BEEN STATIONARY FOR ABOUT 6 HOURS THEN CAUGHT ON FIRE FROM THE ENGINE THROUGHOUT THE WHOLE VEHICLE. THE FIRE DEPARTMENT CAME AND OUT THE VEHICLE FIRE OUT BUT THE WHOLE FROM END OF THE VEHICLE TO THE INSIDE AND BACKSEAT WAS AFFECT BY THE FIRE.

NHTSA ODI 11310392

TL* THE CONTACT OWNED A 2015 VOLKSWAGEN JETTA. THE CONTACT SMELLED FUEL ODOR WHILE OPERATING THE VEHICLE. THE CHECK ENGINE LIGHT WAS ILLUMINATED THE DRIVER EXPERIENCED HEAD ACHES AND WAS CONCERNED THAT THE VEHICLE WAS UNSAFE TO OPERATE. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE THE ODOR OF FUEL WAS PRESENT INSIDE THE VEHICLE AND THE CHECK ENGINE LIGHT HAD ILLUMINATED. THE OCCUPANTS HAD EXPERIENCED HEAD ACHES DUE TO THE FUEL ODOR. THE CAUSE OF THE FAILURES WERE NOT DETERMINED. THE LOCAL DEALER COMFORTABLE VOLKSWAGEN (2035 WEST AIRPORT FREEWAY, IRVING TX) AND MANUFACTURER WERE NOTIFIED OF THE FAILURES BUT NO ASSISTANCE WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA RECALL CAMPAIGN NUMBER: 15V028000 (FUEL SYSTEM). THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 85,000.

NHTSA ODI 11308526

AUTOMATIC TRANSMISSION DOES NOT SHIFT. WHILE DRIVING THE VEHICLE HESITATED BETWEEN GEARS AND EVENTUALLY WENT INTO A NEUTRAL STATE WHILE DRIVING AT 40 MPH. VERY CLOSE TO AN ACCIDENT. THERE ARE MULTIPLE REPORTS OF THIS ISSUE AND ALREADY HAVE RECALLS AGAINST CERTAIN VIN BUT SHOULD BE FOR ALL VIN'S. HYBRID SYSTEM ERROR DISPLAYED ALONG WITH SHIFT SELECTOR BLINKING FROM DRIVE TO A WRENCH. CALLED VW CUSTOMER CARE AND THEY ABRUPTLY INTERRUPTED ME AND STATED THEY WILL NOT ADDRESS THIS. VERY SUSPICIOUS.

NHTSA ODI 11307811

THE WINDOW HAS A MIND OF ITS OWN. I WENT THROUGH THE MANUAL TO TROUBLESHOOT IT, WORKED FINE FOR A DAY THEN RIGHT BACK TO WHAT IT WAS BEFORE. EVERYTHING THAT HAS TO DO WITH THE DRIVERSIDE DOOR, EXPECT TO OPEN FROM THE INSIDE JUST WENT HAYWIRE WITH NO WARNING. THE MIRROR DEFROST DOESN'T WORK AND THE OUTSIDE DOOR HANDLE WON'T OPEN ANY LONGER. WHEN I TURN IT IS NOW MAKING A STAGE SQUEALING NOISE. MY CAR IS ONLY 4 YEARS OLD. SHOULD NOT HAVE ANY OF THESE ISSUES.

NHTSA ODI 11290707

THE PASSENGER SIDE FRONT SUSPENSION COIL SPRING BROKE DURING COLD WEATHER WHILE TURNING OFF THE ROAD TO A STORE PARKING LOT. DID NOT DRIVE THROUGH ANY POTHOLES OR SIMILAR THINGS THAT WOULD STRESS THE SPRING. EARLIER THIS YEAR, IN MARCH, THE FRONT DRIVER SIDE SPRING ALSO BROKE IN COLD WEATHER WHILE PULLING INTO A DRIVEWAY.

NHTSA ODI 11289853

SEAT BELT BUCKLE WILL NOT ENGAGE TO LOCK INTO PLACE MULTIPLE TIMES INTO THE BUCKLE ITSELF. IT CAN TAKE AS MANY AS A DOZEN TO TWO DOZEN TIMES TO LOCK. FEW TIMES WHEN IT LOCKS IT DISENGAGES WHEN PRESSURE IS APPLIED BY CHEST OR WAIST DURING DRIVING CONDITIONS.THIS IS THE DRIVER SIDE ONLY AS OF NOW.

NHTSA ODI 11286733

2015 VOLKSWAGEN JETTA. CONSTITUENT WRITES REQUESTING FOR AIRBAG ON-OFF SWITCH. *LD *JS

NHTSA ODI 11280090

HORN WILL NOT FUNCTION BELOW FREEZING AMBIENT TEMPERATURE; LIKELY MOISTURE INSIDE HAS FROZEN THE MECHANISM; WORKS FINE ONCE AMBIENT TEMPERATURE HAS RISEN ABOVE 32*F

NHTSA ODI 11281264

I ORIGINALLY TOOK MY 2015 JETTA SE TSI CERTIFIED CAR IN TO BE SERVICED AT THE VW DEALERSHIP BECAUSE OF THE STEERING PIN SAFETY WARNING THAT WAS ISSUED BECAUSE THE AIRBAG LIGHT AND STEERING LIGHT WERE ON AND IT STARTED HAVING TROUBLE STARTING AND ALL KINDS OF INSTRUMENT LIGHTS WERE SHOWING. I WAS TOLD I NEED TO REPLACE MY BATTERY WHICH I DID AND THEY DID AN 24DR EMISSIONS RECALL TO MY CAR. I PICKED MY CAR UP AND WAS TOLD NOW I HAVE A 'NO KEY' CODE. I HAVE SINCE HAD NOTHING BUT TROUBLE. I HAVE TO START MY CAR IN EMERGENCY START MODE... ERGHH. MY CAR BEGAN BOGGING DOWN. MY CAR THEN BEGAN TO RANDOMLY WITHOUT WARNING FLASH THE ESC CONTROL LIGHT ON, THEN EPC LIGHT AND THEN ENGINE LIGHT. AT THE SAME TIME THIS IS HAPPENING, NO MATTER WHAT SPEED I AM GOING EVEN INTERSTATE DRIVING, THE CAR WILL NOT ACCELERATE. I HAD THIS HAPPEN AND HAD TO PULL OVER COMING OUT OF A TUNNEL. I RESTARTED AND DROVE HOME WITH ONLY THE ENGINE LIGHT ON. I HAD MY CAR THEN TOWED BACK TO ANOTHER VW DEALERSHIP. THEY TESTED MY CAR ON THE COMPUTER AND I WAS TOLD TO REPLACE THE SPARK PLUGS FOR MISFIRES WHICH I DID. THEY ALSO NOTED THE 'NO KEY' CODE AND DIAGNOSED THIS AS ME NEEDING A NEW BODY CONTROL MODULE WHICH I SUSPECT DEFINITELY HAS SOMETHING TO DO WITH THE RECALL BEING PERFORMED EITHER DIRECTLY OR INDIRECTLY. I RETURNED TO THE ORIGINAL DEALERSHIP WHO REPLACED MY BATTERY AND PERFORMED THE RECALL WITHOUT MY KNOWLEDGE OR CONSENT. ON THE WAY TO TAKE MY CAR TO THE DEALERSHIP THE SAME INCIDENT WITH MY ESC AND ENGINE LIGHT OCCURRED. I PULLED OFF THE ROAD AND RESTARTED IT; THIS TIME THE ENGINE LIGHT DIDN'T STAY ON. I ARRIVE AT THE DEALERSHIP AND WAIT FOUR HOURS TO BE TOLD THE DIAGNOSTICS SHOW NO HISTORY OF ANY INCIDENTS OR IMPAIRED DRIVABILITY. I WAS SENT HOME FEELING UNSAFE BECAUSE EVEN VW CAN'T DIAGNOSE MY VW. AND IT HAPPENED AGAIN AFTER I LEFT! THIS HAPPENS AT SPEEDS OF 10, 30 OR EVEN 60 MPH!!

NHTSA ODI 11278489

THE FRONT SUSPENSION COIL RINGS HAVE FAILED TWICE IN 18 MONTH. THE BREAK CAUSING DANGER AND NON DRIVE-ABILITY

NHTSA ODI 11271495

KEY WON'T TURN OFF. REQUIRES SHAKING AND WIGGLING KEY OR FORCING KEY TO TURN

NHTSA ODI 11271743

TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. UPON STARTING THE VEHICLE, ALL OF THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS DRIVEN TO GOSSETT VOLKSWAGEN GERMANTOWN (7420 WINCHESTER RD, MEMPHIS, TN 38125, (901) 405-4909) WHERE THE CONTACT WAS INFORMED THAT A NEW BATTERY WAS NEEDED FOR THE KEY REMOTE. THE FAILURE CONTINUED TO OCCUR AFTER THE BATTERY WAS REPLACED. THE DEALER STATED THAT THE VEHICLE'S BATTERY NEEDED TO BE REPLACED. ONCE THE BATTERY WAS REPLACED, THE VEHICLE WAS ABLE TO START AND OPERATE PROPERLY. DAYS LATER, THE CONTACT STATED THAT THE VEHICLE WOULD NOT START AND THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WOULD ONLY OPERATE WHEN THE CONTACT DROVE IN THE EMERGENCY START FEATURE MODE, AND THE "NO KEY" WARNING INDICATOR WOULD FLASH. THE CONTACT WAS ABLE TO RESUME NORMAL DRIVING; HOWEVER, EVERY TIME SHE TOUCHED A FEATURE ON THE STEERING WHEEL, A PINGING NOISE WOULD SOUND AND THE SPEEDOMETER WOULD FLASH. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.

NHTSA ODI 11271017

TL* THE CONTACT OWNS A 2015 VOLKSWAGEN JETTA. THE CONTACT RECEIVED A RECALL NOTICE IN THE MAIL FOR NHTSA CAMPAIGN NUMBER: 19V615000 (ELECTRICAL SYSTEM, STEERING). THE CONTACT CALLED NHTSA FOR MORE INFORMATION AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11271083

I CANNOT REMOVE THE KEY FROM THE STEERING WHEEL CYLINDER LOCK ONCE THE CAR IS STARTED. IT TAKES AN EXTENDED PERIOD OF TIMES AND JUST PLAIN LUCK FOR THE LOCK TO RETURN TO THE OFF POINT AND THE KEY TO BE REMOVED

NHTSA ODI 11270463

CHECK ENGINE LIGHT AND ADBLUE LIGHT CAME ON FOUND DEF FLUID ALL OVER ENGINE COVER AND DRY DEF FLUID ON DEF FLUID INJECTOR. INJECTOR LEAKING.

NHTSA ODI 11258996

PUT CAR IN PARK ON CONVENIENCE STORE PARKING LOT COULDN'T TURN CAR OFF OR REMOVE KEY FROM IGNITION TRIED SO MANY TIMES. DROVE HOME PARKED CAR IN GARAGE TRIED TO TURN OFF .CAR STILL WOULD NOT TURN OFF. FINALLY DROVE TO DEALER GARAGE . DEALER SAID THE IGNITION LOCK HOUSING HAD TO BE REPLACED. THE WORK WAS PERFORMED. THE JOB COST 577.25 DOLLARS. I CALLED VOLKSWAGEN HEADQUARTERS TO DISCUSS THIS REPAIR SINCE IT IS UNUSUAL TO HAVE TO MAKE SUCH A REPAIR AND I HAD ALSO LEARNED THAT I HAVE ONE RECAL ON THE CAR SIMILARLY RELATED TO NOT BEING ABLE TO TURN THE IGNITION OFF AND REMOVE THE KEY. VOLKSWAGEN DENIED ANY RELATIONSHIP TO THIS REPAIR. VOLKSWAGEN ALSO HAS NOT NOTIFIED ME OF ANY RECALL ON MY CAR AND STATED THAT RECALL NOTICES HAVE NOT BEEN ISSUED , THEY HAVE NOT DETERMINED WHAT THE A FIX FOR THE RECALL POSTING. I AM CONVINCED THAT THIS OCCURRENCE IS A REAL SAFETY ISSUE AS WELL AS THE PROPOSED RECALL NOTICE . MILEAGE ON CAR IS 35,855 MILES.

NHTSA ODI 11255999

PRE-MATURE CAMSHAFT FAILURE. LOBE FOR NUMBER 2 CYLINDER. NO COMPRESSION. 80K MILES. DRIVING 65MPH ON INTERSTATE, ENGINE LIGHTS LIT UP THE DASHBOARD, CAR STUMBLED, HAD TO PULL OFF THE SIDE AND LIMP TO THE NEXT EXIT.

NHTSA ODI 11252546

MY REAR VIEW CAMERA STOPPED WORKING ON MY VEHICLE. WHEN I SHIFT INTO REVERSE, THE SCREEN DOESN'T CHANGE TO THE REAR VIEW CAMERA ANY MORE. TRY IT MANY TIMES NOW.

NHTSA ODI 11251894

THE HORN AND ALARM CHIRP HAS GONE CRAZY. SOMETIMES HORN WORKS BUT VERY SOFT AND SOME OTHER TIMES DOESN'T WORK AT ALL. THE ALARM CHIRP SAME. THIS IS A NEW CAR AND WE CAN'T BELIEVE THIS IS HAPPENING. WORKMANSHIP GOING BAD OR LOCATION OF THE HORN GETTING TOO MUCH WATER AND THIS IS NOT CUSTOMERS FAULT. THIS WILL HAPPEN ON AND OFF.

NHTSA ODI 11246199

I WAS IS A CAR ACCIDENT THAT TOTALED MY 2015 JETTA TDI. THE FRONT END OF MY CAR WAS IMPACTED TO THE POINT WHERE THE HOOD BLOCKED MY WINDSHIELD AND THE ENGINE ITSELF WAS PARTIALLY CRUSHED. THE AIRBAGS DID NOT DEPLOY. I SUSTAINED A CONCUSSION BECAUSE MY HEAD HIT THE STEARING WHEEL. THIS WAS A THREE CAR ACCIDENT ON A HIGHWAY.

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