What 123 owners told NHTSA about the 2015 Volkswagen Golf R

The contact owns a 2015 Volkswagen Golf. The contact stated that while driving at an undisclosed speed, the stick shift was inoperable. The vehicle was taken to the dealer where it was diagnosed with a failed rear axle and coil springs. The contact was informed that the rear axle and coil springs needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 50,000.

NHTSA ODI 11577150

Driving on thruway at 65 when the left rear coil spring broke. There was a loud bang and pieces of the spring exited out onto the highway where several vehicles ran over them before they bounced off the road.

NHTSA ODI 11532637

Left rear coil spring failed and is not available for inspection. The car was difficult to control when the spring failed which put driver safety at risk. The car was brought to an independent service center and confirmed that the failure was a left rear coil spring which required replacing both the left and right rear coil springs. The component was not inspected by the manufacturer. There were no warning signs or symptoms of the problem prior to failure. The car suddenly start making a loud noise in the rear left section of the vehicle while driving.

NHTSA ODI 11515691

The contact owns a 2015 Volkswagen Golf. The contact stated that he noticed that the vehicle had been sitting lower than normal while parked. The contact did an inspection of the vehicle and noticed that the rear coil spring on the driver’s side had fractured. The contact had not taken the vehicle to the dealer. The contact stated that the coil spring needed to be replaced. The contact ordered the part to perform the repair himself. The vehicle was not yet repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 140,000.

NHTSA ODI 11482218

Both Rear Coil Springs fractured. resulting in poor vehicle stability and potentially dangerous situation.

NHTSA ODI 11480553

Right rear coil spring fractured while vehicle was being driven at low speed on city streets. There was no obvious precipitating event. Upper part of spring was lost, lower part is available for inspection. Part has been ordered from local dealer but is currently unavailable, due to prior recall on similar models (19V188000). Report will be filed with VW Customer Service. Dealer unable to estimate when part will become available. Car is currently undrivable. Please extend recall to include my VIN. Recall 19V188000 Summary Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017-2019 Golf Sportwagen, 2019 Jetta, 2015-2019 Golf, and 2018-2019 Tiguan vehicles. The rear coil springs may prematurely fracture.

NHTSA ODI 11474855

The contact's girlfriend owns a 2015 Volkswagen Golf. The contact stated that while his girlfriend was driving approximately 45 MPH, she heard a loud popping sound coming from the passenger’s side rear of the vehicle after rolling over a small bump on the roadway. The vehicle made a loud clanking noise, and the rear end felt loose and unstable every time the vehicle rolled over bumps on the roadway. The contact stated that there was no warning light illuminated. The contact drove the vehicle to a tire repair facility. The vehicle was diagnosed and the mechanic determined that there was a failure in the passenger’s side rear coil spring; however, the repair parts were on national back order. The vehicle was not repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 19V188000 (Suspension). The failure mileage was approximately 80,000.

NHTSA ODI 11469677

While driving the rear driver-side coil snapped and cause the car to veer across a lane. The car was driveable but this almost caused an accident. We had the broken coil inspected by an independent repair shop. Apparently, there is a recall for this exact issue on Volkswagens of this model and year but I'll specific vehicle is not covered under the recall. There was no warning prior to failure.

NHTSA ODI 11460386

Rear driver side coil spring failure, the component is available for inspection Broken spring turned sideways and had a very sharp edge at fracture and was rubbing on the wheel and tire with potential to puncture tire resulting in loss of control. Vehicle handling was severely compromised making it difficult to maneuver. Failure of spring was confirmed by independent service center No warning lamps or warnings prior to spring failure NHSTA has recalls on this same vehicle and year but VIN was not included in recall

NHTSA ODI 11452061

Broken rear spring, impacting handling and preventing safe operation of the vehicle. I discovered this after noting handling issues and clunking noises from the rear of the vehicle. There were no warning lamps

NHTSA ODI 11418487

THE CAR MAKES NOISES WHEN GOING OVER BUMPS OR AROUND CORNERS AS THE BODY ROLLS BACK AND FORTH I THINK IT IS THE RECALL THAT WAS ISSUED # 10122609 ABOUT THE SEATS AND A GAP BETWEEN A TAB AND THE SEAT FRAME. MY CAR WAS NOT INCLUDED IN THIS RECALL.IT SHOULD HAVE BEEN INCLUDED.

NHTSA ODI 11348575

HI. EVERSINCE I BOUGHT THE CAR IN AUGUST OF 2015 THERE IS A PROBLEM WITH SUSPENSION AND STABILITY OF THIS VEHICLE. IT DOES NOT DRIVE STRAIGHT AND ALWAYS ON ANY MINOR OR MAJOR BUMPS THE CAR JUMPS AND FLIES IN THE AIR AND THAT CREATES A HUGE BODY ROLL AND ALSO HABE CHANGED TIRES 2 TIMES ALREADY AND MY TIRES WEAR OUT AFTER 1000 MILES BECAUSE THE CAR KEEPS MOVING TO LEFT AND RIGHT. THE STABILITY CONTROL STARTS WORKING FOR NO REASON BECAUSE IT SENSES THE CAR GOING OUT OF CONTROL. CAR IS CONSTANTLY SHAKING AND DURING TAKE OFF AND STOP IT GOES TO LEFT & RIGHT. A VERY SMALL TINY BUMP ON LOW SPEED THROUGHS THE CAR SO STRONG AND IT IS OUT OF CONTROL. I HAVE BEEN TO THE SERVICE DEPARTMENT OF VOLKSWAGEN AND EVENTHOUGH THEY KNOW WHAT'S WRONG WITH THE CAR THEY REFUSE TO FIX IT BECAUSE THEY SAY THAT VW HAS TOUGH SYSTEM WHERE NOT UNLESS THE CAR IS NOT DRIVEABLE ANYMORE THEY WON'T FIX IT. THIS IS A PERFORMANCE CAR WITH VERY SCARY PROBLEM. I AM DRIVING IT LIKE A GRANDMA IN THE PAST YEAR BUT THE PROBLEM IS STILL THE SAME. THE AUTOMATIC WINDOW OPENER DOSNT WORK EVERYTIME I CHANGE THE DRIVE MODE AND THEN IT STARTS WORKING ON ITS OWN. ANOTHER PROBLEM IS THE BACK UP CAMERA WHERE WHEN I DRIVE BACKWARDS IN REAR GEAR IF I GO SLIGHTLY FASTER THAN COUPLE OF MILES PER HOUR THE SCREEN GOES BLACK AND I CAN'T SEE, WHICH THAT ON ITS OWN IS ANOTHER LIABILITY AND GREAT RISK FACTOR. WHEN TURNING THE WHEEL ON ANY PAVEMENT THE FRONT TIRES AND RIMS WANNA JUMP OUT OF THEIR PLACE AND THE CAR SHAKES AND LOOSES CONTROL.

NHTSA ODI 11030197