What 302 owners told NHTSA about the 2015 Toyota RAV4 Hybrid

The contact owns a 2015 Toyota Rav4. The contact stated that the radio was inoperable. The contact stated that the gauges failed to properly operate. While driving 65 MPH, the vehicle lost power steering functionality. Additionally, the rearview camera image was reversed before becoming inoperable. The ABS, AWD, and engine warning lights were illuminated. The vehicle was taken to an independent mechanic, and an undisclosed fuse was replaced. The mechanic made the contact aware of NHTSA Campaign Number: 15V144000 (Steering). The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and scheduled an appointment with the dealer for the recall repair of NHTSA Campaign Number: 23V734000 (Electrical System). The failure mileage was approximately 189,000.

NHTSA ODI 11746428

Car’s sunroof exploded while driving, was going about 55 on the highway and I heard a loud pop followed by the sound of breaking glass which I found to be my whole sunroof exploding from the inside out. This is dangerous because of the possibility of glass landing on people or in the car leading to potential injury. This issue is apparently one that happens fairly commonly. The component has not been checked yet. There were no warning signs, just a swift explosion and damage.

NHTSA ODI 11740146

Purchased less than 2 months ago from Performance Mitsubishi in Delray Beach FL. Lift gate was not opening and closing properly. Yesterday the hinges broke and lift gate won't shut. It appears there is a class action lawsuit for this issue. I am now responsible for fixing this because the dealership won't.

NHTSA ODI 11738886

On Friday February 27, 2026 as the vehicle was being driven it caught fire. Fire department and sheriffs office was called to the scene. Vehicle fire was put out but the whole front end burned.

NHTSA ODI 11721498

There were two recalls on paint chipping off the body of the car. The last one ended in Nov 2025 I think. BUT...there are many of us who had no idea there was a paint recall, me included. I brought my Rav (great car btw, no issues with how it runs at all) thru a car wash over Thanksgiving, and two softball size paint chips came off, probably due to high pressure water. I then researched the paint and found out that there WAS a recall but I just missed it. This recall needs to be extended needs for I have paint chips missing now all over my car. This is unacceptable from a great car company like Toyota, they need to stand by something so basic as paint quality. The paint color in question is white pearl, code is 070. Thanks for your time here.

NHTSA ODI 11710487

The oil filter housing is made of plastic and can crack when removing and installing and if not alert after an oil change, the engine can blow if oil drains out under pressure.

NHTSA ODI 11709758

When we bought the SUV, it had a small top battery installed. The battery slid over and caused my alternator to go out completely. I must have caught fire, as there were burnt wires to the alternator. We replaced the alternator, and it was over $295 dollars and then had to get a new battery, and that was over $150 dollars. I installed it myself because I am a mechanic.

NHTSA ODI 11703983

The contact owns a 2015 Toyota RAV4. The contact stated that while driving at an undisclosed speed, the vehicle independently accelerated. The contact stated that the failure occurred while the contact was parking the vehicle. The contact's vehicle crashed into a vehicle that was parked beside the contact's vehicle. In addition, the vehicle crashed into the Dollar Tree Store doors. The contact stated that the failure occurred while the brake pedal was depressed and the vehicle was uncontrollable. The contact stated that it was very scary. The Dollar Store door glass was completely shattered. The Dollar Store was closed down as a result of the damage. The vehicle was driven to the contact's residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. A Police report was filed. No injuries were sustained. The contact stated that an insurance claim was filed. The contact stated that the failure needed to be investigated by NHTSA. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 70,450. The VIN was unavailable.

NHTSA ODI 11703014

November 20,2025 I was driving my 2015 Toyota Rav-4….Turning into my driveway and Suddenly a light on the dashboard came on…An emblem with the Steering Wheel and Exclamation point came on…I was glad that I was at a safe place and called Toyota dealership service department…I was told that it was something to do with the Power Steering Electrical System…That I shouldn’t drive the vehicle but take it to the dealer…I asked if there was a recall and I was told that there wasn’t a recall…I checked several places on Google and it showed several recalls for this particular vehicle and issue…The dealership advised me that there’s no recall for my vehicle…I’m not understanding…I have my Rav-4 that I’m afraid to drive and don’t know what to do at this point…

NHTSA ODI 11700931

The contact owns a 2015 Toyota Rav4. The contact stated that while the vehicle was parked or being driven, water was leaking into the vehicle from the roof, causing water damage to the electrical wiring to the air bags. A dealer was contacted. The vehicle was taken to the dealer, where it was determined that there was a hole in the roof and that the roof needed to be removed for a proper investigation. The contact was informed that the air bags could unintendedly deploy unintentionally if not repaired. The vehicle was not repaired. The manufacturer was notified of the failure via letter and phone calls, and the contact was informed that the case had been closed. The approximate failure mileage was 65,000.

NHTSA ODI 11699388

While driving a 2015 Toyota Rav4 (w/AWD) the vehicle's steering wheel started to shake and the vehicle lost acceleration. The check engine, AWD, and traction (trac) control lights illuminated. After pulling the vehicle over I tried calling AAA. After about 30 minutes, the warning lights went out. I decided to try to drive it home. After about 5 miles the same thing happened. However, after slowing down the problem went away. I called a Toyota dealer and requested a recall service (to fix the power steering assist). They scheduled the appointment and I dropped the vehicle off. When the vehicle was ready I discovered that they only performed the recall for the battery terminal. They informed me that there was no other recall for my VIN number. This problem should be on recall as I've researched and discovered many other complaints similar to mine. These situations like mine, and many others, are safety issues and could easily lead to injury and/or death.

NHTSA ODI 11698564

There is an intermittent loss of the electric power steering assist. The car can't be steered during this loss of power, leading to an extremely high risk of a crash. Toyota issued a recall for the 2015 RAV4 for this exact problem, but they did not include my car's VIN in the recall. The problem has not been confirmed, as Toyota informed me that this could only be done at my expense. The vehicle or component has not been inspected for this problem. There have not been any warning lamps, but it's very obvious while driving that the power steering has failed.

NHTSA ODI 11697838

Was driving on the freeway on my way to work and suddenly i heard this loud pop. I didn't know if a vehicle next to me had a tire blow out or if i had a tire blow out. I pulled over and i checked my car and then i looked on the roof as that is where the loud pop came from and i saw my sunroof broken with a hole in the middle.

NHTSA ODI 11683351

I was driving on the freeway to work. It's a 40 minute commute I make every day Monday to Friday. Half way to my destination, I heard like a loud pop or explosion sound. There was an 18 wheeler on the middle lane to my right and I thought one of its tires exploded and a piece landed on my roof. It felt like something landed on my roof or hit it hard, but not sure what. I also thought maybe my tire blew out, but my tires are all new and were fine. I pulled over to the side and put my emergency break lights on and checked the roof of my car and saw that my sun roof was broken. There is a hole in the middle. \n

NHTSA ODI 11683239

The contact owns a 2015 Toyota Rav4. The contact stated that while operating the vehicle, the battery, ABS, and brake warning lights illuminated, and the vehicle stalled on several occasions. The vehicle was jump-started, and the vehicle operated normally. Additionally, the steering wheel became difficult to turn on several occasions. The vehicle was taken to the local Auto Zone which replaced the battery, but the failure persisted. The local dealer was notified of the failures, but no assistance was offered. The cause of the failure was not determined. The manufacturer was not contacted. The failure mileage was 110,000.

NHTSA ODI 11682771

See attached document for complaint. text from attached document: To my disappointment, the remedy was not perfo rmed totally. The reason for this was, "improper battery size" . Cont inuing with the message I was texted : "This means we cannot fully complete the recall without replacement of the battery. The recall is to replace hardware that keeps the battery secure due to this happening, this smaller size battery which had been Installed in your car is not properly secured.

NHTSA ODI 11682364

Request for Resolution -Peeling Paint on 2025 Toyota RAV 4 I am writing to formally file a complaint regarding a paint peeling issue with my 2025 Toyota RAV 4 and Toyota's refusal to address the defect, despite timely reporting and documentation. The paint on my vehicle began peeling around February 2024 and significantly worsened by January 2025. I promptly filed two complaints with Toyota, and case numbers were opened. Per Toyota's request, I obtained a repair estimate from Toyota of Katy (attached) and submitted it through their system. However, Toyota has since closed both cases without resolving the issue, stating that the paint repair program expired in November 2024. This is particularly troubling because the issue was reported while the paint damage was progressing, I believe this reflects a serious quality defect that affects the appearance, durability, and resale value of the vehicle, and Toyota is failing to take appropriate responsibility. I respectfully request that NHTSA investigate this matter and consider whether similar complaints exist from other Toyota owners experiencing premature paint peeling. Thank you for your attention to this matter

NHTSA ODI 11675776

After a battery recall was performed on the vehicle at the dealership, a serious safety issue occurred. A short circuit in the battery cable caused a fire in the engine compartment. Fortunately, I was able to extinguish the fire with an extinguisher before it spread, but it happened very close to the gas line and posed a severe danger. We believe the fire may be related to the recall service. The fire caused visible damage to the battery area, and we have documented it with photos and video. We are very concerned about the safety of this vehicle and potential negligence in the recall repair. We are requesting that NHTSA investigate this matter and take appropriate action.

NHTSA ODI 11675487

Was going a route that we do daily, and thankfully it was a backroad and no one was walking. Was coming up to a turn and pressed the brake but the car accelerated. 100% sure I pressed the brake! I couldn't steer the car and lost the brakes. Thankfully a tree stopped the car. Airbags deployed, windshield cracked, all 4 tires popped.

NHTSA ODI 11669634

The battery is off . It does not work. The car does not start. It looks like the battery is not properly installed. I just left my car at the Toyota dealership in June 12 for maintenance services, for brake fluid and flush etc including the replacement of a battery mounting hardware however it does not look right. The car started to go off and today it does not start at all. Please advice Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11669832

The contact owns a 2015 Toyota Rav4. The contact stated that while using the rear seat belts, the occupant was unable to adjust the straps, and while moving in the seats, the seat belt straps erroneously became tighter. The contact stated that the failure was present with the rear driver's side seat belt and rear passenger’s side seat belt. The cause of the failure has not yet been determined. The manufacturer and local dealer had not yet been contacted about the failure. The failure mileage was 92,000.

NHTSA ODI 11657468

When it rains, water leaks in the interior of the car where the windshield meets the roof of the car. It leaks at the both visor attachments, the light in the middle, and along the sides of where the windshield is attached. I understand there is a recall for older RAV4's for a similar issue. I think the same thing is happening here. It's is causing visibility issues when it is raining and distracts the driver.

NHTSA ODI 11655813

I received the "Interim Notice" recall notification (not the first one about the same problem - "Certain Potential Vehicle Fire related to 12-volt battery") 1/2/24 but no parts were available until received the next notice on 3/28/25 for the "Remedy". That is not in a reasonable time frame to me, over a year and almost 4 months. I received a recall prior to 1/2/24 about a similar battery issue that was supposedly taken care of in a more timely manner, then to receive another recall notice having to do with similar issues but the parts weren't available over a year and 4 months. Why wasn't the problem fixed with the first recall/fix? In the mean time my car could have caught on fire, but because I was warned, that's ok?! That is unacceptable.

NHTSA ODI 11652402

The contact owns a 2015 Toyota Rav4. The contact stated that while his daughter was driving at an undisclosed speed, she became aware that the electronic power steering was not functioning properly, and the vehicle failed to respond to the direction that the steering wheel was turned. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V144000 (Steering); but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 80,000.

NHTSA ODI 11643410

The contact owns a 2015 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the vehicle was difficult to start and was jumpstarted several times. The contact called AAA who replaced the battery, and the vehicle was able to start. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 46,945. VIN tool confirms parts not available.

NHTSA ODI 11640571