What 647 owners told NHTSA about the 2015 Tesla Model S 60

THE MCU AND THE SPEEDOMETER OF MY TESLA ARE NOT WORKING PROPERLY BECAUSE THE CAR MANUFACTURER MADE A DESIGN ERROR WITH THE CHIP CARD AND ALSO ON THE WAY OF THE CAR CONTROLS THE HEAT COMING IN TO THE CABIN AND IT LITERALLY MELTS DOWN THE SCREEN AND THE SPEEDOMETER. GLUE COMES OUT EVERY MINUTE CREATING A DANGEROUS SITUATION BECAUSE IT GETS STICKY ON YOUR HANDS AND WHILE YOU TRY TO REMOVE IT THE SCREEN GOES BLACK OR FREEZES. THE MOST COMMON ONE IS THAT THE SCREEN OR MCU FREEZES UP CONSTANTLY AND THEN THE CAR CAN'T BE RUN. HARD RESET WORK SOMETIMES AND SOMETIMES WON'T . I CONTACT THEM AND THEY WANTED ME TO PAY $2600 FOR SOMETHING IT IS THEIR DESIGN FLAW . THIS IS A DANGER FOR THE PUBLIC SAFETY AND NEEDS TO BE ADDRESS BY TESLA REPLACING THE MCU AT NOT COST SINCE IT IS A DESIGN PROBLEM . THOSE ISSUES HAPPENS ON BOTH, WHILE PARKED AND DRIVING , SOMETIMES YOU CAN BE DRIVING AND THE SCREEN WON'T WORK AT ALL, YOU TOUCH IT AND NOTHING WORKS . AS YOU CAN SEE ON THE PICTURES BELOW , THE GLUE WILL COME DOWN FORM THE THE SCREENS AND START GOING ALL OVER THE CAR , THAT CREATES A HAZARD FOR DRIVING AND ALSO POSSIBLY FOR A FIRE SINCE THE SCREEN IT IS MELTING.

NHTSA ODI 11330733

WITH 44K ON ODOMETER THE MCU WENT OUT. I HAD TO DRIVE AROUND WITH NO WAY TO ADJUST CHARGING LEVEL, NO TURN SIGNALS, NO BACK UP CAMERA, NO CLIMATE CONTROL. WITHOUT THE MCU THE CENTER MONITOR WENT OUT. TESLA WANTED ABOUT $2000 TO FIX IT BY REPLACING IT WITH THE SAME PROBLEM BOARD. MY CAR WAS BEYOND WARRANTY BY JUST A COUPLE OF MONTHS. THEY KNEW IN ADVANCE THIS MCU WAS GOING OUT BASED ON HOW MANY TIMES I HAD TO RESTART THE SYSTEM WHEN IT CRASHED. *TR

NHTSA ODI 11330718

THIS IS RELATED TO CURRENT INVESTIGATION OF EMMC FAILURE. MY VEHICLE EXPERIENCED THIS PROBLEM AT APPROXIMATELY 75K MILES. CENTER SCREEN WENT DARK AND BACKUP CAMERA, ENVIRONMENT AND ACCELERATION/FEATURE CONTROLS WERE NO LONGER AVAILABLE. IT COST $2000 TO REPLACE THE MCU WITH A REMANUFACTURED MCU. I BELIEVE THIS IS A FACTORY DESIGN FLAW THAT THIS MEMORY CHIP FAILS SO RELIABLY DUE TO EXCEEDING WRITE CYCLE DUTY IN 4-5 YEARS. THIS FAILURE OCCURRED WHILE STATIONARY AND ATTEMPTING TO START THE VEHICLE. *TR

NHTSA ODI 11330753

THE MAIN SCREEN ON THE CAR (MCU) HAS HAD ISSUES FOR OVER A YEAR. IT WOULD SOMETIMES JUST GO BLANK WHILE DRIVING, OR NOT TURN ON WHEN GETTING IN CAR OR THE RESPONSE TIME SO SLOW (WHICH WOULD BE A REAL SAFETY CONCERN AND CAUSED ME TO PULL OFF THE ROAD SEVERAL TIMES) THE REAR CAMERA WOULD STOP WORKING. I JUST PAID $1639.00 TO HAVE THE UNIT REPLACED, I WAS INFORMED IT WAS PAST IT'S USEFUL LIFE AND WOULD FAIL IN THE NEAR FUTURE. THESE FAILURES BEGAN HAPPENING IN APRIL OF 2019 FROM PARKED TO 75 MPH. *TR

NHTSA ODI 11330790

TESLA MODEL S 2015, THE MAIN SCREEN (MCU) GOES BLACK ON/OFF. THE MANUFACTURER SUGGESTED DOING A REBOOT, BUT IT DID NOT HELP. NOW MCU IS PERMANENTLY BLACK (NON-FUNCTIONAL) AND THE CAR HAS LOST MANY FUNCTIONALITIES, INCLUDING TWO THAT ARE SAFETY RISKS, THERE IS NO REARVIEW CAMERA AND TURN SIGNALS DON'T WORK. *TR

NHTSA ODI 11330788

I SUBMIT THIS AS ADDITIONAL DATA FOR NHTSA INQUIRY PE-20-010, TESLA MOTORS. THE CENTRAL SCREEN AND PROCESSOR THAT RUN MOST OF THE NON-DRIVING ELECTRICS IN THE CAR DIED. THE REAR CAMERA STOPPED WORKING. THE AIR CONDITIONING WAS STUCK ON THE SAME SETTING AND WOULD NOT GO OFF. I NEEDED TO KEEP THE CAR PLUGGED IN FOR 7 DAYS UNTIL IT WAS FIXED SINCE THE CLIMATE CONTROL WOULD DRAINING THE BATTERY. SOUNDS ASSOCIATED BLINKERS DIDN'T WORK. ODDLY, THE ODOMETER ALSO STOPPED LOGGING MILES. SINCE MY CAR IS OUT OF WARRANTY I HAD TO PAY $1886 TO HAVE IT REPLACED DURING COVID. TESLA SERVICE CENTER WAS VERY HELPFUL, BUT IF THIS IS A COMMON PROBLEM, TESLA SHOULD BE FIXING THIS FREE OF CHARGE. THE CAR WAS DRIVABLE AT A BASIC LEVEL BUT IT WAS NOT FULLY FUNCTIONAL. THIS FIRST HAPPENED WHEN THE CAR STARTED ONE MORNING, THE CAR WAS STATIONARY. I HAVE ATTACHED REPAIR INVOICE. *TR

NHTSA ODI 11330821

CAR WAS STATIONARY. STARTED TESLA AND MAIN NAVIGATION AND CAMERA SCREEN. MCU FAILURE RESULTS IN LOSS OF AUDIBLE AND VISUAL FEATURES PROVIDED BY THE TOUCHSCREEN, SUCH AS INFOTAINMENT, NAVIGATION, AND WEB BROWSING. THIS INCLUDES LOSS OF REAR CAMERA IMAGE DISPLAY WHEN REVERSE GEAR IS SELECTED, RESULTING IN REDUCED REAR VISIBILITY WHEN BACKING. *TR

NHTSA ODI 11330832

MULTIPLE ISSUES WITH THE TOUCHSCREEN SINCE PURCHASE WHICH REQUIRED RESTART OF THE TOUCHSCREEN. ISSUES HAPPENED WHILE STATIONARY AS WELL AS WHILE IN MOTION. VEHICLE WAS STILL OPERATIONAL. TOUCHSCREEN FINALLY DIED EARLY 2020 AND WOULDN'T RESTART. HAS BEEN REPLACED WITH NEW TOUCHSCREEN AND CHARGED FOR NEW SCREEN AND REPLACEMENT. *TR

NHTSA ODI 11330882

TOUCHSCREEN FAILURE. *TR

NHTSA ODI 11330483

2015 TESLA MODEL S WITH 39,000 MILES HAD CENTRE SCREEN FAIL. CAR IS UNABLE TO BE DRIVEN. NO CONTROLS ARE ACTIVE. KNOWN ISSUE WITH EMMC CHIP. CAR WAS STATIONARY AT THE TIME, WILL NOT RESET. *TR

NHTSA ODI 11330499

MEDIA CONTROL UNIT WENT COMPLETELY OUT AFTER A FEW MONTHS OF TROUBLE. CAR TOOK LONGER TO START UP AND CONTROLS OF SAFETY FEATURES WERE NOT WORKING. THIS HAPPENED WHILE STARTING CAR AND ALSO WAS NOT AVAILABLE WHILE VEHICLE WAS IN MOTION WHICH CAUSED A DANGEROUS CONDITION. *TR

NHTSA ODI 11330500

PRIMARY TOUCHSCREEN FAILURE (MCU). THE CAR WAS STATIONARY PARKED IN GARAGE. THE PRIMARY TOUCHSCREEN FAILED AND WOULD NOT START. AIR CONDITIONING, TURN SIGNALS, AND BACKUP CAMERA STOPPED WORKING, ALONG WITH ALL OTHER SETTINGS BECAUSE NON-FUNCTIONAL. CAR IS 5 YEARS OLD AND 45,000 MILES. THE MCU TOUCHSCREEN HAD TO BE REPLACED. *TR

NHTSA ODI 11330509

TL* THE CONTACT OWNS A 2015 TESLA MODEL S. THE CONTACT STATED THAT WHILE DRIVING, THE NAVIGATION SYSTEM DISPLAYED A MESSAGE INDICATING THAT SERVICE WAS REQUIRED. THE VEHICLE WAS TAKEN TO TESLA (840 PROVIDENCE HIGHWAY, DEDHAM, MA 02026; (781) 471-3001) AND THE CONTACT WAS INFORMED THAT THE MEDIA CONTROL UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 41,339.

NHTSA ODI 11330527

TL* THE CONTACT OWNS A 2015 TESLA MODEL S. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE, THE MASTER CONTROL UNIT (MCU) FAILED TO ILLUMINATE OR OPERATE AS DESIGNED. DUE TO THE FAILURE, THE BACK-UP CAMERA, THE TURN SIGNALS, AND HAZARD LIGHTS WERE INOPERABLE. THE VEHICLE WAS TAKEN TO TESLA OF VAN NUYS LOCATED AT 6919 HAYVENHURST AVE, VAN NUYS, CA 91406, AND THE CONTACT WAS INFORMED THAT THE MCU NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.

NHTSA ODI 11330528

MY MCU OR MAIN TOUCH SCREEN HAS FAILED. I NO LONGER HAVE CONTROL OF NAVIGATION, MUSIC, HVAC CONTROLS, BACK UP CAMERA, TURN SIGNALS, AUTOPILOT, ADAPTIVE CRUISE CONTROL, HEADLIGHT CONTROLS, SUNROOF CONTROLS, OR ANY FUNCTION BESIDES DRIVING, STEERING, AND BRAKING, THE CAR WAS AT MY HOME WHEN IT WAS RECEIVING AN OVER THE AIR UPDATE. THE CAR THEN NOTIFIED ME THAT THE DOWNLOAD HAD FAILED. I WENT OUT TO THE CAR TO FIND THE SCREEN COMPLETELY BLACK. TRYING TO RESET THE SCREEN DID NOT WORK AND TESLA DIAGNOSIS LED ME TO BELIEVE THAT THE MCU NO LONGER WORKS. DOING MY OWN RESEARCH I HAD MY EMMC CHIP LOOKED AT AND FOUND THE FILES WERE CORRUPT AND THE CHIP WAS 90% FULL. TESLA WILL NOT REPLACE JUST THIS CHIP AND ONLY THE MCU IN FULL. I HAVE NOT DRIVEN MY CAR SINCE THIS ISSUE. *LN*JB *TR

NHTSA ODI 11330519

FAILURE OF MCU CONSOLE LEADING TO LOSS OF BACK UP CAMERA, CLIMATE, RADIO AND ALL CONTROLS RELATED TO CAR SETTINGS INCLUDING SAFETY SETTINGS. TESLA UNABLE TO REPAIR FOR WEEKS WITH NO LOANER LEADING ME TO DRIVE IN THIS QUESTIONABLY SAFE SITUATION. MCU REPLACED WITH MCU THAT HAS THE SAME MEMORY CHIP ISSUES AND WILL LIKELY FAIL SOMETIME IN THE FUTURE. IN ADDITION SINCE REPLACEMENT CAR HAS HAD ISSUES WITH INSTRUMENT CLUSTER RESETTING. THIS HAS THANKFULLY NOT HAPPENED WHILE DRIVING. *TR

NHTSA ODI 11330560

THE MCU/SCREEN STOPPED WORKING AND I WAS ABLE TONDRIVE, BUT NOT USE ANY SAFETY FEATURES, INCLUDING BLINKERS, BACK-UP CAMERA, OR NAVIGATION. IT TOOK OVER A WEEK TO GET A SERVICE APPOINTMENT AND THE ITEM WAS NOT COVERED UNDER WARRANTY, SO I HAD TO PAY OVER $1600 OUT OF POCKET. THE CAR WAS NOT IN MOTION WHEN THE FAILURE OCCURRED, AND I WAS ABLE TONDRIVE, THOUGH NOT AS SAFELY AS EXPECTED. *TR

NHTSA ODI 11330588

MCU FAILURE (MARCH 2020) FROM EMMC MEMORY WEAR-OUT RESULTED IN NON-FUNCTIONING CAR. CAR WOULD NOT "TURN OFF," THEREBY ENTIRELY DRAINING BATTERIES. SINCE THE AIR CONDITIONER WAS ON DURING MCU FAILURE, IT WOULD REMAIN ON, NO MATTER WHAT I DID, THEREBY (A) RUNNING DOWN THE BATTERY, AND (B) POTENTIALLY CREATING A MAINTENANCE OR FIRE HAZARD (AC RUNNING FOR 12 HOURS). ALSO NON-FUNCTIONAL WAS CRUISE CONTROL, RADIO, REAR CAMERA, AUDIBLE WARNINGS (LIKE TURN-SIGNAL CLICKS), INABILITY TO CONTROL BATTERY CHARGING, LOSS OF NAVIGATION, PARKING WARNING CHIMES, ENERGY USAGE GRAPH, CELL FEATURES, ETC. SIGNIFICANTLY, THE "CREEP" FEATURE, WHICH MOVES THE CAR FORWARD WHEN PEDAL IS LIFTED, ALSO DID NOT WORK -- CAUSING ME TO HAVE TO RELEARN CERTAIN DRIVE FEATURES, AND AT ONE POINT ALLOWING THE CAR TO ROLL BACKWARD WHEN IT USUALLY WOULD HAVE CREEPED FORWARD. IT'S UNKNOWN IF CERTAIN EMERGENCY BRAKING FEATURES WOULD HAVE WORKED. MAIN VEHICLE CONTROL SYSTEMS FUNCTIONED (STEERING & BRAKES), BUT NOTHING ELSE DID, AND DRIVING WAS VERY CONCERNING. COST TO REPAIR WAS $1575. HOWEVER, THE SAME TYPE OF COMPUTER WAS INSTALLED, WHICH LEADS TO CONCERNS THAT THE SAME PROBLEM MAY OCCUR IN THE FUTURE. SEE ALSO NHTSA ACTION NUMBER: PE20010. *TR

NHTSA ODI 11330617

MCU FAILURE WITH LESS THAN 3,400 MILES ON CAR. TESLA CLAIMED IT WAS OUT OF WARRANTY. THE CAR CAN NOT CHARGE OR DO ANYTHING WITHOUT MCU. NO WINDOWS, NO CLIMATE, NO CHARGING, ETC. A SOLID STATE DEVICE LIKE THE MEMORY SHOULD NOT FAIL. IT IS BEING OVERWRITTEN TWO OFTEN AND TESLA SHOULD HAVE SPEC OUT BETTER MEMORY. FURTHER THE UNIT FAILED WITH VERY LOW MILES AND USAGE. I TRIED TO FIND THE INVOICE BUT IT SEEMS TESLA KEEPS THE INVOICE ON THEIR SERVER. A FAILURE OF MCU BECAUSE OF UNDER SPEC MEMORY SHOULD NOT BE THE CONSUMER ISSUE. TESLA SHOULD REPLACE THE MCU OR MEMORY FOR FREE. I AM VERY UPSET THE WAY THIS WAS HANDLED. FURTHERMORE I WAS TOLD I WOULD BE GETTING A NEW MCU WITH UPGRADED MEMORY BUT NOW I HAVE DOUBTS AFTER READING TESLAMOTORFORUM.COM THAT I WILL HAVE ANOTHER FAILURE IN THE SAME TIME PERIOD. THIS IS A SAFETY ISSUE AS THE MCU CONTROLS MORE THAN ENTERTAINMENT BUT MANY CAR FUNCTIONS NECESSARY TO DRIVE. *TR

NHTSA ODI 11330618

MY MCU FAILED IN JANUARY 2020 AND I WAS CHARGED $1,429.73 FOR REPLACEMENT. I FOUND A NEWS ARTICLE TODAY THAT NHTSA IS INVESTIGATING THIS ISSUE, I WANTED TO ADD MY COMPLAINT AS WELL. THERE WAS NO INCIDENT PRECEDING THE FAILURE, IT JUST WENT DARK ONE DAY. AS A RESULT HEATING/COOLING, NAVIGATION, AUDIO, ETC. WERE UNAVAILABLE WHILE I WAITED A MONTH FOR THE SERVICE APPOINTMENT. *TR

NHTSA ODI 11330657

APPROXIMATELY 5 YEARS AFTER PURCHASING MY TESLA MODEL S, THE MEDIA CONTROL UNIT FAILED WHILE I WAS DRIVING ON A CITY STREET (DOING A REBOOT DUE TO SOME SYSTEM FAILURES). MUCH OF THE FUNCTIONALITY OF THE CAR BECAME INOPERABLE BECAUSE OF THE FAILURE, INCLUDING CLIMATE CONTROL, NAVIGATION, MUSIC AND MORE. A WEEK LATER TESLA'S MOBILE TECHNICIAN DID A HARD REBOOT, WHICH THEN ELIMINATED THE ABILITY OF THE CAR TO CHARGE (MAKING IT EFFECTIVELY INOPERABLE). WHEN I FINALLY GOT AN IN-SHOP APPOINTMENT, A WEEK LATER, I HAD TO PAY TO REPLACE THE MCU, AS MY WARRANTY PERIOD WAS OVER. EVEN NOW, THERE ARE CONTINUING ISSUES WITH THE VOICE RECOGNITION SYSTEM. *TR

NHTSA ODI 11330665

MCU FAILED - BLACK SCREEN THAT MADE MANY VEHICLE CONTROLS (BACK UP CAMERA, ODOMETER) NON-FUNCTIONAL. *TR

NHTSA ODI 11330691

THE SCREEN ON THE CAR WENT BLANK AS THE MCU FAILED. WHILE THE CAR WORKED THE AUDIO, AUTOPILOT, RADIO, GPS, NAVIGATION, TURN SIGNALS STOPPED WORKING. THE CAR ONLY HAD ~46,700 MILES ON IT WHEN THE SCREEN FAILED. CLEARLY A DEFECT WHICH SHOULD BE COVERED BY TESLA 2 MONTHS AFTER THE WARRANTY EXPIRED IN DEC 2019. THIS HAPPENED WHILE THE CAR WAS PARKED. *TR

NHTSA ODI 11330699

ON JUNE 9 AT APPROXIMATELY 10:30PM, THE CAR ACCELERATED ON ITS OWN AT A HIGH RATE OF SPEED. THE CRUISE CONTROL WAS OFF, AS SUCH, SO WAS THE DRIVER ASSIST MODE. IN ADDITION, WITHOUT PROMPTING, THE SUNROOF OPENED AND THE WINDSHIELD WIPERS TURNED ON. THE ONLY WAY TO STOP IT WAS TO REBOOT THE COMPUTER. THE FACT THAT TESLA DENIES THIS IS A PROBLEM IS RIDICULOUS. THERE IS CLEARLY A SOFTWARE ISSUE THAT HAS BEEN RECENTLY INTRODUCED. I HAVE HAD THE CAR FOR MORE THAN 5 YEARS AND HAVE NEVER HAD THIS TYPE OF PROBLEM UNTIL NOW. *TR

NHTSA ODI 11328382

OWN A 2015 TESLA MODEL S 70D. LAST SUMMER, JULY OR AUGUST, I NOTICED A SIGNIFICANT CHANGE IN THE RATE OF CHARGING AT SUPERCHARGERS. PREVIOUSLY, I RECEIVED 100KW OR MORE AND NOW AT THE SAME BATTERY PERCENTAGE, IT IS CHARGING MUCH SLOWER. I CHECKED THE TESLA FORUM AND OTHERS NOTICED THE SAME ISSUE. IT APPEARS THIS IS LINKED TO A SOFTWARE UPDATE. IT SEEMS TO ONLY AFFECT BATTERIES OF THE SAME ERA AS MINE. WE OWN OTHER TESLAS, AND THIS IS NOT A PROBLEM. I BELIEVE THERE IS AN ISSUE WITH THIS BATTERY AND THAT TESLA MODIFIED THE RATE OF CHARGE TO MASK THE PROBLEM. I AM ENCLOSING PICTURES SHOWING THE SAME PERCENTAGE OF BATTERY AT 4 DIFFERENT LOCATIONS. TWO ARE BEFORE THE SOFTWARE CHANGE AND TWO ARE AFTER. *TR

NHTSA ODI 11326369