What 647 owners told NHTSA about the 2015 Tesla Model S 60

MCU UNIT WONT TURN ON. THIS UNIT CONTROLS HVAC / SAFETY FEATURES SUCH AS CHILD LOCKS / SUNROOF / AND MOST IMPORTANTLY TURN SIGNALS. THE CAR TURNS ON BUT THE SCREEN STAYS OFF. I THINK THIS HAS TO DO WITH ITS MEMORY, I HAD A SMILIAR ISSUE ABOUT 2 MONTHS AGO WHERE AN UPDATE CAUSED THE CAR TO REBOOT REPEATEDLY UNTIL SOMEONE AT TESLA INSTALLED A REMOTE UPDATE AND REBOOTED THE CAR.

NHTSA ODI 11355337

CENTER 11 INCH SCREEN GOING FUZZY, CONSTANTLY NEEDS TO REBOOT COMPUTER TO GET NORMAL SCREEN...OCCURRING 2-3 TIMES A DAY, CAN OCCUR STATIONARY OR IN MOTION

NHTSA ODI 11353489

CENTER SCREEN (MCU) WENT OUT , LOSE ALL SAFETY FEATURES BECAUSE THE SCREEN IS ALL BLACK

NHTSA ODI 11352983

MEC FAILURE ON CENTRAL PANEL....CONSOLE IS ALL BLACK AND MINIMAL FUNCTION ON DRIVE DISPLAY...NO AC/HEAT.... CAUSE NO HORN NO DISPLAY NO CAMERA NO AUDIO.NO AC NO TURN SIGNALS. WHILE DRIVING NO CONTROLS ACCESS TO THE CAR..NO CENTER DISPLAY NO AIRBAG AND AIRBAG ERROR...NO APP ACCESS EITHER AND CAR COULD NOT REBOOT EITHER...AND STRANGE CHARGING SOUND IN FRONT BATTERY

NHTSA ODI 11352868

TOUCH SCREEN FAILS TO OPERATE. DIRECTIONAL SIGNAL LIGHTS ARE INOPERABLE. CAR IS UNSAFE TO DRIVE. PROBLEM WAS SUSPECTED 2 MONTHS AGO AND PART HAS BEEN BACK ORDERED SINCE THEN.

NHTSA ODI 11351958

TL* THE CONTACT OWNS A 2015 TESLA MODEL S. THE CONTACT STATED THAT THE ELECTRONIC SYSTEM FAILED CAUSING THE TURN SIGNALS AND THE NAVIGATION SYSTEM TO NOT OPERATE. THE VEHICLE WAS TAKEN TO THE DEALER (TESLA 10250 SANTA MONICA BLVD STE 1340, LOS ANGELES, CA 90067 (310) 553-5767). THE DEALER AFTER A MONTH TOOK THE VEHICLE IN AND PERFORMED A SOFTWARE FIX ON THE ELECTRICAL SYSTEM. THEY DID NOT REPLACE THE MCU UNIT AS THEY ORIGINALLY DIAGNOSED. THE FAILURE HOWEVER RECURRED WITH THE TURN SIGNALS STILL FLASHING ON AND OFF AND THE INSTRUMENT PANEL INCLUDING THE NAVIGATIONAL SYSTEM ALSO NOT WORKING CONSISTENTLY. THE CONTACT HAD NOT BEEN ABLE TO RESCHEDULE AN APPOINTMENT ONLINE WITH THE DEALER. THE FAILURE MILEAGE WAS 37,000.*DT *JS

NHTSA ODI 11351564

THE CENTER SCREEN OF MY TESLA STOPPED WORKING WHEN I STARTED THE CAR ONE DAY (CAR WAS PARKED), RESULTING IN A LOSS OF THE BACKUP CAMERA AND ACCESS TO MANY DRIVER SETTINGS, SUCH AS REGENERATIVE BRAKING, AUTOMATIC LIGHTS, ETC. REBOOTING THE UNIT DID NOT HELP, AND THE CAR WOULD NOT SHUT OFF ONCE THE ISSUE OCCURRED.

NHTSA ODI 11351484

MCU ON TESLA CRASHED AGAIN. LAST YEAR IT WAS REPLACED, AND THIS YEAR CRASHED AGAIN. TESLA KEEPS POSTPONING REPAIR. SAYING THEY ARE TOO BUSY. WITH THE MCU CRASHED, TURN SIGNAL DOES NOT WORK AND MAKES CAR NOT DRIVEABLE. I UNDERSTAND YOU ALL ARE INVESTIGATING THIS ISSUE? THE DATE IDENTIFIED BELOW IS THE SECOND TIME. THIS HAPPENED LAST YEAR AS WELL.

NHTSA ODI 11350703

TL* THE CONTACT OWNS A 2015 TESLA MODEL S. THE CONTACT STATED THE MEDIA CONTROL UNIT WAS NOT OPERATING PROPERLY AND THE SCREEN WAS INOPERABLE. THE CONTACT CALLED THE LOCAL DEALER TESLA LOCATED AT 5544 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33417, 561-232-8984, WHO SENT A TECHNICIAN TO HIS RESIDENCE TO DIAGNOSE THE VEHICLE. THE CONTACT WAS INFORMED THAT THE COMPUTER NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 51,000.

NHTSA ODI 11350511

ON 7/2/20, CENTER CONSOLE STOPPED WORKING WHEN STARTED UP. THIS AFFECTS/CONTROLS CLIMATE CONTROL, BACK UP CAMERA, BLINKERS, AND MAPS. CAR IS ABLE TO DRIVE, BRAKE, AND STEER. INABILITY TO USE BLINKERS IS HAZARDOUS. I BELIEVE IT IS A KNOWN PROBLEM WITH THE MCU CHIP. MANY TESLAS ARE HAVING PROBLEMS WITH THIS CHIP 4-5 YEARS INTO OWNERSHIP. SERVICE CENTER STATES THERE IS A LONG BACK ORDER, ESSENTIALLY MAKING IT SO THAT THE BEST-CASE SCENARIO IS I AM WITHOUT MY CAR FOR 8 WEEKS AS IT IS UNSAFE TO DRIVE.

NHTSA ODI 11350156

CAR WAS CHARGING AT THE KNOXVILLE SUPERCHARGER. I COULDN'T CONNECT FROM RESTAURANT WITH MY APP TO SEE IF IT WAS COMPLETELY CHARGED. WHEN I GOT TO CAR TOUCHSCREEN WAS BLACK, WOULDN'T COME BACK WITH SOFT OR HARD RESETS, APP WAS LOCKED UP, NO NAVIGATION, NO MUSIC, ALL SCREEN AND APP ABILITIES GONE, TURN SIGNALS DIDN'T WORK, AC WASN'T WORKING. TESLA SERVICE CENTER HAS DIAGNOSED MCU 1 FAILED. THEY WERE ABLE TO REVIVE IT IN THE APPOINTMENT ALTHOUGH SOME APPLICATIONS SLUGGISH. A DAUGHTER BOARD HAS BEEN ORDERED TO FIX IT WHICH I WILL PAY FOR, APPOINTMENT FOR THAT COMING UP AUGUST 28, 2020.

NHTSA ODI 11349967

MCU FAILURE, WHEN BACKING UP THE REAR CAMERA DOES NOT TURN ON, CENTER SCREEN CONSOLE HAS GONE BLACK AND WILL NOT REBOOT DESPITE MULTIPLE ATTEMPTS TO DO SO. SEEMS LIKE A MCU FAILURE. CAR IS ESSENTIALLY VERY HARD TO DRIVE - HARD TO BACK UP - REAR CAMERA IS NOT FUNCTIONING, HAS BECOME A SAFETY PROBLEM. HAS BEEN INTERMITTENT OVER LAST FEW WEEKS, NOW PERMANENT.

NHTSA ODI 11349148

THERE IS A KNOWN PROBLEM WITH MCU VERSION 1 IN MODELS BEFORE 2018 THAT CAN CAUSE TOTAL ELECTRICAL FAILURE, MY CAR LOST ITS ABILITY TO USE TURN SIGNAL AND CONTROL OF ALL OTHER ELECTRICAL EQUIPMENT.. THEY NEED TO ISSUE A RECALL ON THIS. THIS IS A WELL KNOWN ISSUE AND TESLA NEEDS TO STEP UP TO PLATE AND FIX THE PROBLEM. THIS CAN CAUSE BOTH UNJUST EXPENSE FOR OWNERS NOT TO MENTION HAVE SAFETY RAMIFICATIONS.

NHTSA ODI 11349219

THE DRIVER'S DISPLAY PANEL WHICH DISPLAY THE SPEED AND OTHER IMPORTANT INFORMATION ABOUT THE STATE OF THE VEHICLE IS BUBBLING AND MAKING IT DIFFICULT TO READ THE CURRENT SPEED. THIS IS A COMMON PROBLEM WITH THIS MODEL ACCORDING TO THE OWNERS FORUM. EVEN THOUGH THIS IS A COMMON SAFETY PROBLEM, TELSA HAS NOT ISSUED A RECALL FOR THIS PROBLEM.

NHTSA ODI 11349026

THE MEDIA CONTROL UNIT ON THE CAR FAILED AND NEEDS TO BE REPLACED. IN ADDITION TO ALL CONTROLS OPERATED BY THE TOUCH SCREEN, INCLUDING THE BACK-UP CAMERA, THE CAR'S BLINKERS DO NOT WORK.

NHTSA ODI 11349132

ISSUE WITH THE MCU1 OR INFOTAINMENT SYSTEM FAILING. THIS RESULTED IN AN UNSAFE CONDITION WHILE USING AUTO PILOT THE SYSTEM FROZE AND SHUT DOWN DURING THE OPERATION OF THE VEHICLE. THE AI CAMERAS, RADARS, TRIP ROUTING ARE ALL CONTROLLED BY THIS INFOTAINMENT SYSTEM AND ALL OF THEM SHUT DOWN AT ONCE WHILE THE VEHICLE WAS MOVING. THIS COULD HAVE EASILY RESULTED IN AN ACCIDENT AS FEATURES LIKE ASSISTED LANE CHANGE, COLLISION ASSISTANCE, SUMMON, AUTO CAR DISTANCE, AUTO PILOT 1.0, STOP SIGN AND STOP LIGHT SENSING ALL RELY ON THIS COMPUTER WHICH IMMEDIATELY STOPPED WITHOUT WARNING. ALSO, ALL VIDEO PROVIDED FOR THE BACK UP CAMERA NOW NO LONGER WORKS OR COLLISION DETECTION FROM THE RADARS WHILE BACK UP COMPLETELY STOPPED WHICH IS A SAFETY ISSUE WHEN PULLING OUT. WHEN ASKED THE DEALERSHIP TRIED TO UP SELL ME INTO THE NEXT MCU FOR 2500 DOLLARS TO FIX THIS 'KNOWN' SAFETY ISSUE. THIS ALLEGEDLY HAPPENS BECAUSE OF THE MASSIVE CROWD ERROR LOGGING THAT TESLA USES IN ITS FLASH MEMORY (WHICH CAN ONLY BE OVER WRITTEN SO MANY TIMES) TO BETTER ITS PRODUCTS BUT THE USER IS UNABLE TO SHUT THE LOGGING OFF. THIS FORCES AN EVENTUAL INDEFINITE FAILURE. THE INDIVIDUAL USER HAD AND STILL DOESN'T HAVE THE ABILITY TO SHUT THIS OFF. TESLA IS FORCING ITS USERS TO PAY FOR AN UPGRADE AFTER THE MEMORY BURNS OUT BECAUSE OF A DATA COLLECTION EFFORT THAT IS COMPANY IMPOSES AND BY CONSEQUENCE ROBBING ITS USERS OF IMPORTANT SAFETY FEATURES IN THE MEAN TIME. WHEN THIS IS COMBINED WITH REAL AI THAT THE USER NEEDS TO DRIVE IT CAN EVEN CAUSE AN ACCIDENT IN REAL TIME.

NHTSA ODI 11348740

WHILE STATIONARY, MIDDLE TOUCH PANEL (MCU) ON MY 2015 TESLA MODEL S 85 (~60,000 MILES) STARTED FREEZING UP BETWEEN VEHICLE CONTROLS (LOWER LEFT 'CAR' ICON) AND GARBLING SCREEN WHEN TRYING TO SWITCH BETWEEN THEM, A COUPLE OF DAYS AGO. I NOTICED FIRST SYMPTOMS ABOUT A WEEK AGO WHEN PERCENT CHARGED ON THE MIDDLE TOUCH PANEL DIDN'T UPDATE TOGETHER WITH THE INSTRUMENT PANEL WHILE SUPERCHARGING. NOW I HAVE TO SCROLL-WHEEL-RESET MY CAR TWICE A DAY: BEFORE DRIVING TO WORK (IT'S FROZEN IN THE MORNING) AND AGAIN BEFORE DRIVING HOME FROM WORK (FROZEN AGAIN IN THE AFTERNOON). AN ADDITIONAL SYMPTOM MANIFESTED ITSELF TODAY: MY REARVIEW CAMERA STARTED GETTING A NASTY 'GRAY VEIL' OVER IT SO YOU CAN'T SEE ANYTHING; IT SEEMS TO KEEP APPEARING AND DISAPPEARING.

NHTSA ODI 11348516

COMPLETE FAILURE OF MCU WHEN STARTING THE CAR AFTER ONLY 31K MILES, CAUSING BLACKOUT OF AL SCREENS, DRIVER INFORMATION, CONTROLS, ETC. TESLA HAD ME DRIVE IT TO THE SERVICE CENTER IN THAT CONDITION AND CHARGED $1,462 TO REPLACE WITHOUT ANY INDICATION THAT IT IS A KNOWN DESIGN PROBLEM. (NOTE INCIDENT DATE IS APPROXIMATE.)

NHTSA ODI 11348590

THE MAIN CENTER SCREEN COMPUTER BEGAN DEGRADING IN PERFORMANCE OVER TIME (CAUSING MORE DRIVER ATTENTION TO BE DIVERTED AWAY FROM DRIVING TO DEAL WITH FUNCTIONS IT CONTROLS, AS IT WAS LAGGY AND NOT VERY RESPONSIVE). THEN, ONE DAY, I GOT INTO THE CAR TO GO SOMEWHERE AND WASN'T ABLE TO BOOT THE MAIN COMPUTER/SCREEN AT ALL. IN ADDITION TO EVERYTHING IT CONTROLS NO LONGER BEING ACCESSIBLE OR WORKING (E.G. CLIMATE CONTROL, MANUAL HEADLIGHTS, DOME LIGHTS, ANTI-THEFT ALARM, POWER STEERING STRENGTH, SUSPENSION HEIGHT, ETC.), I ALSO FOUND THAT I NO LONGER HAD WORKING TURN SIGNALS AND HAD TO USE OUT-THE-WINDOW HAND SIGNALS WHEN I DROVE TO THE SERVICE CENTER FOR REPAIR.

NHTSA ODI 11348651

MCU FAILURE INCLUDING BLACK SCREEN. NO TOUCH SCREEN, CLIMATE CONTROLS DOES NOT WORK, TURN SIGNAL NOT WORKING. CAN NOT CONTROL HEAD LIGHTS. CHARGING NOT RESPONDING. NAVIGATION NOT WORKING. BACK UP CAMERA NOT WORKING.

NHTSA ODI 11344329

THE TESLA'S LARGE SCREEN QUIT WORKING. THESE ARE CONTROLS THAT POWER OFF THE VEHICLE, TURN THE DEFROSTERS OFF AND ON ALONG WITH THE CLIMATE CONTROL. CONTROL STEERING MODES. CONTROL BACK UP CAMERA, CONTROL LIGHTS. FROM THE READING I HAVE DONE IT IS CALLED THE MCU. IT PARTIALLY WENT OUT WHILE I WAS DRIVING, IT CAME BACK ON AND THEN IT DIED WHILE I WAS WORKING AND I FOUND OUT ABOUT IT WHEN I STARTED THE CAR AFTER WORK.

NHTSA ODI 11348489

MCU (MEDIA CONTROL UNIT) BLANK. WONT REBOOT. INDICATORS DONT WORK ANYMORE.

NHTSA ODI 11344185

MCU FAILURE IN NEED OF REPLACEMENT SCREEN INTERMITTENTLY GOES DARK, APP NO LONGER COMMUNICATES, CONTROLS GLITCHY

NHTSA ODI 11344029

THE MCU (VERSION 1) OF MY CAR STOPPED FUNCTIONING WHILE PARKED AND NEEDED TO BE REPLACED. THIS IS A KNOWN ISSUE (EMMC FAILURE). THE CAR WAS STILL OPERATIONAL HOWEVER THE FOLLOWING SAFETY ISSUES RESULTED FROM THE MCU MALFUNCTION: - TURN SIGNALS AND AUDIBLE CHIME BOTH BEAME NONOPERATIONAL - REVERSE CAMERA BEAME NONOPERATIONAL - HIGH BEAM HEADLIGHTS BEAME NONOPERATIONAL - LANE DEPARTURE WARNING MAY HAE BECOME NONOPERATIONAL - CLIMATE CONTROL STUCK AT ONE LEVEL - INSTRUMENT CLUSTER LIGHTING SETTING BECAME UNABLE TO BE CHANGED ADDITIONAL ISSUES RESULTING FROM THE MCU1 FAILURE: - ALL SYSTEMS AND SETTINGS ACCESSED THROUGH THE CENTER CONSOLE SCREEN BEAME UNACCESSIBLE - NAVIGATION SYSTEM BEAME NONOPERATIONAL - AUDIO CONTROLS BEAME NONOPERATIONAL - AUTO-PILOT (LANE ASSIST) BEAME NONOPERATIONAL - ALTERNATING CURRENT (AC) CHARGING SPEED REDUCED TO 2KW - REMOTE ACCESS VIA SMARTPHONE BEAME NONOPERATIONAL *BF

NHTSA ODI 11343961

TURN SIGNALS ALL FAILED, REAR CAMERA FAILED, TOUCHSCREEN INTERFACE FAILED

NHTSA ODI 11343988