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What 647 owners told NHTSA about the 2015 Tesla Model S 60

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (647)Crash / fire / injury (79)Electrical system (256)Suspension (147)Steering (51)Lights (44)Speed control (40)Visibility & wipers (37)Fuel system (30)Body & structure (29)Transmission & drivetrain (29)Driver assistance (26)

147 of 647 complaints match · Suspension · clear filters · page 3 of 6

Oct 24, 2020Suspension

ON SEPTEMBER 25, 2020 AS I WAS BACKING INTO MY GARAGE I HAD THE WHEEL TURNED TO THE LEFT AND THERE WAS SUDDENLY A LOUD NOISE AND THE RIGHT FRONT WHEEL APPEARED TO HAVE DISCONNECTED FROM THE AXLE.

NHTSA ODI 11366165

Aug 12, 2020Suspension

WHILE BACKING OUT OF THE GARAGE ON A LEVEL SURFACE WE HEARD A LOUD POP. UNSURE WHAT THE NOISE WAS I DID A WALK AROUND THE CAR BUT DID NOT SEE ANYTHING UNUSUAL. WE DROVE THE CAR TO THE MOUNTAINS AT SPEEDS UP TO 55MPH. AS WE STARTED TO DRIVE HOME WE HEARD MORE SOUNDS LIKE SOMETHING WAS LOOSE IN THE SUSPENSION. WE CALLED TESLA EMERGENCY ROAD SERVICE AND ASKED IF THERE WAS A HISTORY WITH SUSPENSION ISSUES. WE ALSO ASKED IF IT WAS SAFE TO DRIVE HOME. THE TECH SAID THERE WAS NO SERVICE BULLETIN ON THE SUSPENSION. HE WAS UNSURE IF IT WAS SAFE TO DRIVE. WE DID DRIVE THE VEHICLE SOME DISTANCE OUT OF THE MOUNTAINS WITHOUT INCIDENT. WE STOPPED TO VISIT A RESTAURANT AND WE HEARD FURTHER SOUNDS FROM THE SUSPENSION ON THE DRIVER'S SIDE OF THE VEHICLE. INSPECTION SHOWED THAT THE LEFT FRONT DRIVERS WHEEL HAD MOVED BACK OUT OF CENTER IN THE WHEEL WELL AND HAD RUBBED THE WHEEL WELL LINER. FROM THIS POINT THE VEHICLE WAS TOWED TO THE TESLA SERVICE CENTER. WE LATER LEARNED FROM AN INTERNET SEARCH THAT EVEN AT LOW SPEEDS WITHOUT ANY SHOCK TO THE SUSPENSION, TESLA MODEL S CONTROL ARM/FORE LINK ASSEMBLIES FAILED IN 2015 VEHICLES. THIS IS A DANGEROUS SITUATION AND COULD BE CATASTROPHIC IF THE FAILURE OCCURRED AT HIGH SPEED. WE SHOULD HAVE BEEN INFORMED THAT THERE WAS A HISTORY OF FAILURES AND IT WAS NOT SAFE TO DRIVE. WE FEEL THAT BOTH THE FRONT AND REAR SUSPENSION OF THE 2015 ARE PRONE TO FAILURE AND SHOULD BE RECALLED FOR SAFETY REASONS. ALTHOUGH THE TESLA IS ALMOST 5 YEARS OLD THE VEHICLE HAS JUST 23,170 MILES. SUSPENSION FAILURES SHOULD NOT BE HAPPENING AT THIS POINT. THE TESLA SERVICE CENTER DID REPLACE BOTH LEFT AND RIGHT LOWER FORE LINK ASSEMBLIES AS A GOOD WILL MEASURE SINCE THE CAR WAS NO LONGER UNDER WARRANTY. .

NHTSA ODI 11348941

Aug 9, 2020Suspension

TESLA MODEL S HAD BEEN SITTING IN MY DRIVEWAY FOR 2 YEARS, SUE TO A MEDICAL CONDITION I HAD. AT NEAR THE END OF 2 YEARS I WALKED DOWN TO EXAMINE THE CAR, NOTICED THE CAR HAD SETTLED DOWN ONTO THE TIRES. I HAD IT CHARGING CONTINUOUSLY, BUT APPARENTLY THE CHARGING OPERATION HAD FAULTED, AND THE CAR WAS DEAD. I CHARGED THE 12V COMPUTER BATTERY, THEN CHARGED THE 400 VOLT TRACTION BATTERY. I TURNED IT ON BUT COULD NOT MOVE FAR BECAUSE THERE WAS SOME INTERFERENCE BETWEEN TIRES AND INSIDE THE FENDERS, WHEN I WOULD HIT A BUMP. I WAITED FOR THE AIR SUSPENSION TO BE PUMPED UP, AND DROVE THE CAR TO HEAD FOR A TESLA SUPERCHARGER STATION. THE TRIP THERE FELT SQUIRRELY AND ASSUMED IT WAS MY STUDDED SNOW TIRES. AT THE SUPERCHARGER THE STEERING GOT VERY DIFFICULT, AND WHEN I LEFT I HAQD TO DRIVE CAREFULLY TO FEEL COMFORTABLE TO MY HOME. I RESEARCHED ONLINE, FOUND THE ELECTRIFIED GARAGE IN SEABROOK, NH AND SET UP A SERVICE APPOINTMENT. THEY DISCOVERED I NEEDED REPLACEMENT REAR AIR SHOCKS AND A NEW STEERING BOX. THEY EXPLAINED THAT BECAUSE THE SHOCKS WERE NOT MOVING FOR 2 YEARS, THEY DEVELOPED A CORROSION BETWEEN DISSIMILAR METALS (STEEL AND ALUMINUM) ON THE SHOCKS. THAT RESULTED IN CORROSION ON THE STEEL, AND CORROSION ON THE ALUMINUM, ALLOWING LARGE O-RINGS TO EXPAND AND LEAK AIR. THE REPAIR SHOP SAID THEY ONLY SEE THAT WITH TESLAS THAT SIT UNUSED FOR A TIME. I EMAILED TESLA NOTIFYING THEM, BUT THEY NEVER RESPONDED, PERHAPS BECAUSE BY THEN I WAS 14 MONTHS BEYOND MY WARRANTY. I WILL PUT IN A DIFFERENT COMPLAINT FOR THE FAILED STEERING BOX. MILEAGE AT INCIDENT WAS 7,690. THE CORROSION AND RUST COULD HAVE BEEN DEFEATED WITH APPROPRIATE ENGINEERING, SUCH AS A PLASTIC SHIELD BETWEEN STEEL AND ALUMINUM.

NHTSA ODI 11344200

Aug 8, 2020SuspensionElectronic Stability Control (esc)Visibility & wipers

I PUT THE CAR IN REVERSE AND THE SCREEN WAS BLACK. ALL THE CONTROLS WERE STUCK...FAN/AC...BACK UP CAMERA DID NOT WORK. MY TURNING SIGNALS DID NOT WORK. TESLA SERVICE CENTER WAS CLOSED SO ALL THE AC DID NOT TURN OFF AND DRAINED THE BATTERY ALL THE WAY TO 0 RANGE. TOOK A LOT OF TROUBLE TO GET TO THE SERVICE CENTER THE NEXT DAY. THEY CONCLUDED THE MCU WAS DEAD AND HAD TO BE REPLACED CLAIMING THAT IT WAS WEAR AND TEAR. WITHOUT ANY WARNING, THE MCU CRASHED AND COMPRISED SAFETY OF THE CAR WITH THE TURNING SIGNALS, SUSPENSION AND REAR BACK UP CAMERA NOT WORKING AMONGST OTHERS SINCE THE MCU CONTROLS EVERYTHING. WE BELIEVED TESLA KNEW OF THE PROBLEM AND PUT IT ON OWNERS TO REPLACE AT THEIR OWN EXPENSE IF OUT OF WARRANTY EVEN THOUGH IT SEEMS TO HAPPEN AROUND WHEN THE WARRANTY ENDS. WE HAVE 2 TESLAS AND BOTH THE MCUS DIED A LITTLE OVER 50K. IT SHOULD HAVE BEEN A SAFETY RECALL AND THE MCUS REPLACED AT NO COST. TERRIBLE BUSINESS PRACTICE AND SERVICE FOR SUCH EXPENSIVE CARS. WE ARE VERY DISAPPOINTED IN TESLA.

NHTSA ODI 11344076

Aug 8, 2020SuspensionSpeed control

AFTER THE 12V BATTERY ON OUR CAR DIED, IT WAS REPLACED BY TESLA SERVICE. AFTER THE BATTERY WAS REPLACED, THE CENTER SCREEN (MCU) WOULD NOT COME ON. THIS SCREEN CONTROLS ALMOST EVERYTHING IN THE CAR, INCLUDING BACKUP CAMERA, PARK DISTANCE CONTROLS, AUTO-PILOT, DOOR LOCKS, SUSPENSION, ADJUSTING BRAKING AND COLLISION WARNINGS, OPENING AND CLOSING SUNROOF, CHARGING (IT'S AN ELECTRIC CAR - NONFUNCTIONAL IF WE CAN'T ADJUST CHARGING), CLIMATE CONTROL, REMOTE COMMUNICATION, SOFTWARE UPDATES, ENTERTAINMENT SYSTEM, ETC. WE CONTACTED TESLA, AND THE SERVICE MANAGER TOLD US THESE SCREENS REGULARLY FAIL AT AROUND 4 YEARS (OUR VEHICLE IS 4-1/2 YEARS OLD). IN ADDITION, FAILURE IS APPARENTLY ACCELERATED BY THE FAILURE OF THE 12V BATTERY. AFTER WAITING MANY WEEKS FOR A "REPLACEMENT PART," WE WERE CONTACTED AND TOLD THEY HAD ACCIDENTALLY ORDERED A COMPLETE REPLACEMENT, WHICH WOULD COST $2,700 (WE HAD BEEN QUOTED $1,300). THE CAR HAS BEEN UNDRIVEABLE FOR MONTHS. IN ADDITION, IF THIS IS A PART THAT REGULARLY FAILS, IT SEEMS LIKE TESLA SHOULD COVER THE REPLACEMENT. WE HAVE NO CHOICE BUT TO PAY $2,700 TO REPLACE A PART THAT IS APPARENTLY KNOWN TO PREDICTABLY FAIL. PLEASE LET US KNOW IF YOU NEED ANY FURTHER INFORMATION.

NHTSA ODI 11344124

Aug 1, 2020SuspensionFire

HERE IS A TESLA MODEL S IN THE JUNKYARD. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/35042733?ROWNUMBER=1 IT IS TOTALLY BURNED OUT. IT LOOKS AS THOUGH THE FIRE STARTED WHEN THE CAR WAS STORED IN THE JUNKYARD.SINCE THERE IS BURNED AND MELTED DEBRIS SURROUNDING THE CAR. ITHE FRONT LH WHEEL AND SUSPENSION ASSEMBLY IS NO LONGER IN ITS RIGHTFUL PLACE. INSTEAD OF BEING BOLTED TO THE CAR THE BROKEN STEERING KNUCKLE IS STASHED IN THE FRONT SEAT. THIS IS MOST LIKELY BECAUSE THE TOW-TRUCK DRIVER PICKED IT UP OFF THE GROUND AT THE SCENE OF THE CRASH AND THREW IT INSIDE THE CAR. I AM WONDERING HOW MUCH LONGER YOU WILL ALLOW THESE DEADLY DEFECTIVE CARS TO ROAM THE HIGHWAYS. NHTSA DATABASE HAS HUNDREDS OF COMPLAINTS ABOUT THIS. MANY OWNERS ARE NOW COMING FORWARD AND LODGING COMPLAINTS BUT THERE WOULD BE MANY MORE OWNERS THAT HAVE BEEN PERSUADED NOT TO FILE COMPLAINTS. HERE IS AN EXAMPLE: HTTPS://JALOPNIK.COM/ONE-WEEK-OLD-TESLA-MODEL-X-HAS-CATASTROPHIC-SUSPENSION-1844564706 SNIP** ONE WEEK-OLD TESLA MODEL X HAS CATASTROPHIC SUSPENSION FAILURE AND THE RESULTING TWITTER FEED IS AS BAD AS YOU'D THINK** TESLA ZEALOTS PILE IN TO ABUSE THE OWNER AND DISCOURAGE HIM FROM REPORTING. IT APPEARS THAT HE HAS FOLLOWED THAT ADVICE. DO PLEASE TAKE ACTION OTHERWISE I WILL GET VERY CROSS. THANK YOU. KEEF [XXX] THE UNHINGED. REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11342728

Jul 22, 2020SuspensionElectrical system

MCU DEAD AT 54,650 MILES. MAIN CONTROL SCREEN WILL NOT TURN ON. HAS EFFECTED THE FOLLOWING BUT NOT LIMITED TO. ' NO AEB (ADVANCED EMERGENCY BRAKING) ' NO CONTROLLING SUSPENSION HEIGHT ' NO MANUAL CONTROL OF HEADLIGHT LIGHTS ' NO BLINKER SOUNDS ' TURN SIGNALS INOPERABLE ' STEERING MODE DEFAULTS TO SOME SETTING (E.G. IF I HAVE IT SET TO SPORT, DURING REBOOT OF MCU IS CHANGES TO STANDARD OR COMFORT, NOT SURE BUT I CAN FEEL THE STEERING WHEEL TAKE LESS EFFORT TO TURN THAN MY NORMAL SPORT MODE) ' NO HVAC (HEAT, COOL, VENT) ' NO DEFROSTERS ' NO SEAT HEATERS ' NO STEERING WHEEL HEATERS ' NO RADIO/STREAMING ' NO APP CONNECTIVITY TO CONTROL THE CAR ' NO ABILITY TO SEE THE CAR CHARGE STATUS FROM APP ' TRIP A/B ' PROFILES ' USER SETTINGS ' HOMELINK ' BLUETOOTH PAIRINGS ' NO REAR VIEW CAMERA ' NO PARKING SENSORS

NHTSA ODI 11340990

Jul 10, 2020Suspension

PLEASE NOTE THAT I HAVE USED THE VIN OF A JUNKYARD TESLA TO FILE THIS COMPLAINT SINCE THE VIN OF THE AFFECTED CAR IS UNAVAILABLE. HERE IS A FORUM POST IN WHICH AN OWNER PROVIDES 100% PROOF OF HIS STEERING KNUCKLE SNAPPING IN HALF AND NEARLY KILLING HIM. HTTPS://TESLAMOTORSCLUB.COM/TMC/THREADS/FRONT-DRIVERS-STEERING-KNUCKLE-FRACTURED-WHILE-DRIVING-AT-55MPH-VIDEO.199103/ SNIP** DRIVING ON THE EXPRESSWAY, AND A HUGE BANG VIOLENTLY SHOOK THE CAR, AS IF I RAN OVER A HUGE POTHOLE, KNOCKING MY DASHCAM OFF ITS SUCTION MOUNT. LUCKILY I WAS ABLE TO KEEP IT UNDER CONTROL AND PULLED IT TO THE SHOULDER. I GET OUT AND SEE THE LEFT SIDE OF MY CAR IS SLAMMED TO THE GROUND, AND THE FENDER IS RIDING ON THE TIRE. I LIMP IT TO A SAFER SPOT IN A NEARBY PARKING LOT, AND TAKE A LOOK. THE STEERING KNUCKLE CASTING IS FRACTURED AT THE BOTTOM OF THE AIR SPRING! TESLA ROADSIDE SAYS THEY SEE NOTHING REMOTELY WRONG WITH MY CAR, SO I'LL NEED TO PAY FOR THE TOW MYSELF. I HAVEN'T HEARD OF THIS BEFORE, AND IT DOESN'T SEEM COMMON. I'M ASSUMING A CASTING DEFECT CAUSED A CRACK THAT PROPAGATED INTO A COMPLETE FRACTURE. LUCKILY MY DASHCAM SHOWS THAT THIS WASN'T CAUSED BY HITTING ANYTHING, AS I'M SURE THAT'S THE LIKELY REASON SC WOULD GIVE FOR A CASTING TO FRACTURE LIKE THAT.** THESE STEERING KNUCKLES ARE MADE FROM POOR QUALITY CAST ALLOY AND THIS SAME FAILYRE HAS HAPPENED TO MANY OTHER CARS. PLEASE RECALL THESE DEADLY CONTRAPTIONS IMMEDIATELY. THANK YOU. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11338684

Jul 3, 2020SteeringSuspension

IN 2018 TESLA NOTIFIED ME OF NEEDING TO INSPECT AND REPLACE 5 BOLTS SECURING MY STEERING BOX AND POWER STEERING UNITS. THEY DID THAT AND LEFT. I HAD SERIOUS MEDICAL ISSUES, SO MY TESLA MODEL S HAD ONLY 7,590 MILES. IN 2020 WITHIN JUST A FEW MILES BUT NEARLY 2 YEARS FROM THAT 5-BOLT REPLACEMENT, I WAS DRIVING ON I89 TOWARDS A TESLA SUPERCHARGER, I FELT THE CAR WAS WANDERING EVER SO SLIGHTLY WITHIN MY LANE, SO I WAS UNEASY, BUT ATTRIBUTED IT TO MY 4 STUDDED SWEDISH SNOW TIRES. ARRIVING AT THE SUPERCHARGER, NOTICED MUCH STEERING EFFORT TO BACK INTO CHARGING POSITION. WHEN LEAVING, IT HAD MORE EFFORT TO STEER, AND IT DIDN'T BOTHER ME MUCH ONCE I WAS ROLLING ALONG. SAME WANDERING PROBLEM ON THE INTERSTATE. LOOKED ON THE INTERNET AND FOUND THE 38 PAGE SERVICE BULLETIN FROM TESLA. #SB-18-32-002 R1 SEVERAL TIMES IN IT TESLA WARNED THAT IF AT ANY POINT MORE THAN 1 BOLT IS REMOVED AT A TIME, THE STEERING BOX MUST BE REPLACED. THEY DID NOT ELABORATE AS TO WHY. IT SEEMS NOW WE KNOW. ANOTHER ISSUE I MENTIONED TO ELECTRIFIED GARAGE IN SEABROOK, NH IS THE REAR OF THE CAR SETTLES DOWN TO NEARLY TOUCHING THE REAR WHEELS OVERNIGHT. I SUSPECTED AN AIR LEAK AND THEY REPORTED THAT I NEEDED TWO REAR AIR SHOCK ASSEMBLIES AND A NEW STEERING BOX. THEY SAID TESLA OFFERED NO REAR SHOCK REBUILD KIT CONTAINING NEW IMPROVED SEALS. I AM IN SHOCK OVER BOTH THESE PROBLEMS AT 7,600 MILES AND SENT 2 EMAIL LETTERS OFF TO TESLA, AND NO REPLY FROM EITHER LETTER. PERHAPS THE NHTSA SEES THIS AS A REPEATING ISSUE ON LOW MILEAGE 2015 TESLA MODEL S P85D ELECTRIC CARS? MY 2015 TESLA IS STILL SITTING AT THE ELECTRIFIED GARAGE 10 DOWS LANE - SEABROOK, NH 03847 AFTER ALMOST 7 WEEKS. I LOVE THE SAFETY ASPECTS OF THE MODEL S, BUT AFTER STRUGGLING OVER THE PAIN OF POOR ENGINEERING & SUPPLIER PROBLEMS, I AM LOOKING ELSEWHERE UNTIL THEY WORK OUT THE BUGS. SB-18-32-002 R1 ATTACHED.

NHTSA ODI 11337355

Jul 3, 2020SteeringSuspension

IN 2018 TESLA NOTIFIED ME OF NEEDING TO INSPECT AND REPLACE 5 BOLTS SECURING MY STEERING BOX AND POWER STEERING UNITS. THEY DID THAT AND LEFT. I HAD SERIOUS MEDICAL ISSUES, SO MY TESLA MODEL S HAD ONLY 7,590 MILES. IN 2020 WITHIN JUST A FEW MILES BUT NEARLY 2 YEARS FROM THAT 5-BOLT REPLACEMENT, I WAS DRIVING ON I89 TOWARDS A TESLA SUPERCHARGER, I FELT THE CAR WAS WANDERING EVER SO SLIGHTLY WITHIN MY LANE, SO I WAS UNEASY, BUT ATTRIBUTED IT TO MY 4 STUDDED SWEDISH SNOW TIRES. ARRIVING AT THE SUPERCHARGER, NOTICED MUCH STEERING EFFORT TO BACK INTO CHARGING POSITION. WHEN LEAVING, IT HAD MORE EFFORT TO STEER, AND IT DIDN'T BOTHER ME MUCH ONCE I WAS ROLLING ALONG. SAME WANDERING PROBLEM ON THE INTERSTATE. LOOKED ON THE INTERNET AND FOUND THE 38 PAGE SERVICE BULLETIN FROM TESLA. #SB-18-32-002 R1 SEVERAL TIMES IN IT TESLA WARNED THAT IF AT ANY POINT MORE THAN 1 BOLT IS REMOVED AT A TIME, THE STEERING BOX MUST BE REPLACED. THEY DID NOT ELABORATE AS TO WHY. IT SEEMS NOW WE KNOW. ANOTHER ISSUE I MENTIONED TO ELECTRIFIED GARAGE IN SEABROOK, NH IS THE REAR OF THE CAR SETTLES DOWN TO NEARLY TOUCHING THE REAR WHEELS OVERNIGHT. I SUSPECTED AN AIR LEAK AND THEY REPORTED THAT I NEEDED TWO REAR AIR SHOCK ASSEMBLIES AND A NEW STEERING BOX. THEY SAID TESLA OFFERED NO REAR SHOCK REBUILD KIT CONTAINING NEW IMPROVED SEALS. I AM IN SHOCK OVER BOTH THESE PROBLEMS AT 7,600 MILES AND SENT 2 EMAIL LETTERS OFF TO TESLA, AND NO REPLY FROM EITHER LETTER. PERHAPS THE NHTSA SEES THIS AS A REPEATING ISSUE ON LOW MILEAGE 2015 TESLA MODEL S P85D ELECTRIC CARS? MY 2015 TESLA IS STILL SITTING AT THE ELECTRIFIED GARAGE 10 DOWS LANE - SEABROOK, NH 03847 AFTER ALMOST 7 WEEKS. I LOVE THE SAFETY ASPECTS OF THE MODEL S, BUT AFTER STRUGGLING OVER THE PAIN OF POOR ENGINEERING & SUPPLIER PROBLEMS, I AM LOOKING ELSEWHERE UNTIL THEY WORK OUT THE BUGS. SB-18-32-002 R1 ATTACHED.

NHTSA ODI 11337357

Jun 2, 2020Suspension

THIS IS A COMPLAINT ABOUT THE ONGOING PROBLEM OF TESLA SUSPENSION BREAKAGES. I DO NOT HAVE THE VIN OF THE CAR SO I HAVE USED THE VIN OF A JUNKYARD TESLA SO AS TO BE ABLE TO COMPLETE THIS COMPLAINT FORM. HERE IS A DISCUSSION FORUM THREAD COMPLETE WITH PHOTOGRAPH OF THE REAR WHEEL CANTED OVER AT 30 DEGREES AKA "GONE WHOMPY" HTTPS://TESLAMOTORSCLUB.COM/TMC/THREADS/REAR-LOWER-CONTROL-ARM-FAILED.195049/#POST-4731008 SNIP *** I FINALLY GOT MY CAR BACK AFTER MY 85D SUSPENSION HAD A CATASTROPHIC FAILURE LAST THURSDAY AFTERNOON. I WAS DRIVING IN CONGESTED TRAFFIC ON A CITY STREET WHEN I HEARD A LOUD THUD, SIMILAR TO HITTING A POTHOLE, YET THERE WAS NO POTHOLE. MY FIRST SUSPICION WAS THAT I EITHER HAD A FLAT OR A PROBLEM WITH MY AIR SUSPENSION. I QUICKLY PULLED OVER, CHECKED TIRE PRESSURE AND RAISED MY SUSPENSION TO HIGH AND SLOWLY CONTINUED ON. IT WAS POURING RAIN AT THE TIME SO I REMAINED IN THE CAR. THE CAR HAD A STRANGE WOBBLE TO IT SO I SLOWLY PULLED INTO THE NEAREST PARKING LOT TO EXAMINE THE SITUATION. I WAS FREAKED OUT WHEN I SAW MY RIGHT REAR WHEEL WITH IT'S HUGE NEGATIVE CAMBER. CALLED TESLA ROADSIDE AND SPOKE TO SOMEONE WHO TOLD ME THEY COULDN'T TOW ME SINCE THEY COULDN'T SEE ANYTHING WRONG WITH THE CAR! ON MY INVOICE, I SEE THEY MISTAKENLY GAVE BOTH RIGHT AND LEFT CONTROL ARMS THE PART NUMBER 1027459-99-A, WHICH FROM WHAT I SEE IS A 2014 PART. THE FRONT UPPER CONTROL ARMS ARE LISTED AS "2ND GENERATION" AND SHOW PART NUMBERS 1043965-00-B AND 1043966-00-B FOR THE LEFT AND RIGHT ARMS RESPECTIVELY. HAS THIS EVER HAPPENED TO ANYONE BEFORE? WOULD ANYONE KNOW IF MY REAR CONTROL ARMS ARE IMPROVED FROM MY ORIGINAL ONES? I'M VERY LUCKY THAT THIS DIDN'T HAPPEN TO ME AT HIGHWAY SPEEDS. *** TESLA IS COVERING UP THIS PROBLEM ANDPUTTING LIVES AT RISK. I PETITION YOU TO INVESTIGATE. THANK YOU. [XXX] THESE BREAKAGES INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11327005

May 18, 2020Suspension

IN A PARKING LOT TRAVELING 5MPH RAN OVER AN ELEVATED SPEED BUMP ON LEFT SIDE OF CAR WHEN HEARD A SNAP IN DRIVER REAR WHEEL AREA. PULLED OVER INTO PARKING SPOT AND TIRE WAS CANTERED. CONTROL ARM HAD SNAPPED. HAD 65K MILES AND TESLA TOLD ME IT WAS NOT UNDER WARRANTY YET THE NEW CONTROL ARM LOOKS MUCH STURDIER AND DIFFERENT THEN THE OLD ONE. I HAVE PICTURES OF BOTH BUT THIS IS A REAL PROBLEM FOR THESE 2015 AND BEFORE MODELS. PLEASE HELP. *TR

NHTSA ODI 11325046

May 4, 2020Suspension

AIR SUSPENSION LOSES AIR OVERNIGHT. I BOUGHT MY 2015 MODEL S WITH AIR SUSPENSION ($2400. OPTION) IN FEB.-MARCH 2015 VIN [XXX] THE CURRENT ODOMETER READING IS 7,592 MILES. THE NY TIMES COMMENTED ABOUT TESLA SUSPENSION PROBLEMS ON THIS INTERNET ADDRESS LINK:HTTPS://WWW.NYTIMES.COM/2016/06/10/BUSINESS/TESLA-MODEL-S-NHTSA-SUSPENSION-FAILURE.HTMLTHERE ARE 34 POSTS ON AIR SUSPENSION FAILURE WITH THE TESLA ON THIS INTERNET LINK:HTTPS://FORUMS.TESLA.COM/FORUM/FORUMS/AIR-SUSPENSION-FAILURE-VERY-UNPLEASANT-RESULTS THERE ARE MANY OTHER AIR SUSPENSION TESLAA LINKS ON AN INTERNET SEARCH. HAVE MORE THAN 1900 CHARACTERS TO PROVIDE ADDITIONAL DETAIL OF EARLIER INCIDENT OF AIR LOSS. CAN EMAIL TO YOU ON REQUEST, AS I SAVED IT. [XXX] TEL [XXX] EMAIL: [XXX] REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC

NHTSA ODI 11323223

Mar 4, 2020SuspensionWheels

I WAS AT THE DRIVE-THRU BANKING, SITTING STATIONARY WHEN SUDDENLY THE CAR ACCELERATED AT FULL SPEED, OUT OF MY CONTROL, I COULD NOT BRAKE. FINALLY, THE CAR STOPPED WITH A RED ERROR MESSAGE "LOW TIRE PRESSURE"

NHTSA ODI 11316093

Jan 15, 2020Suspension

SLOW DRIVING IN THE VILLAGE. AT A SHARP TURN TO RIGHT (AFTER THE STOP SIGN) I HEARD SCRATCHING THE FRONT RIGHT WHEEL ON THE CHASSIS. IT WAS DARK AND I DID NOT FIND SOMETHING STRANGE SO I DROVE SLOWLY TO MY HOUSE, WHERE I HAD A CLOSER LOOK: ONE PHOTO IS THE GOOD SUSPENSION ON THE LEFT AND THE OTHER IS THE BROKEN ON THE RIGHT.

NHTSA ODI 11299567

Jan 12, 2020Suspension

PLEASE NOTE, VIN OF A RANDOM TESLA USED TO MAKE THIS COMPLAINT. THIS IS A COMPLAINT ABOUT THE BROKEN FORE-LINKS WHICH AFFECTS ALL TESLA CARS. THE TESLA FORUMS HAVE DOZENS OF REPORTS OF FORELINKS BREAKING. GO TO HTTPS://TESLAMOTORSCLUB.COM/TMC/FIND-NEW/10309935/POSTS AND ENTER "BROKEN FORELINK" "SUSPENSION FAILURE" OR SIMILAR. AN EXPERT HAS NOW GIVEN HIS OPINION. SNIP **ELECTRICDAVE, YOU HAVE PROVIDED THE PROOF OF THE PRIMARY FAILURE MODE THESE ARE EXPERIENCING! THEIR CASTING IS PROBABLY COOLING TOO QUICKLY AT THAT END AS THE BREAK APPEARS AT THE END WHERE THE LIQUID METAL IS POURED IN. YOU SEE HOW JAGGED THAT BREAK IS? THAT IS THE BOUNDARY WHERE THE TWO SIDES OF THE MOLD TRIED TO JOIN, AND DIDN'T QUITE FULLY JOIN BEFORE STARTING TO COOL AND CRYSTALLIZE. I AM NOT A CASTING EXPERT, BUT MY LIMITED EXPERIENCE WOULD SUGGEST THEY NEED NEED TO INCREASE THE POOL OF METAL ABOVE THE PART SO THIS SECTION CAN FULLY JOIN TOGETHER, OR POUR THAT END AS A SOLID, AND THEN DRILL THE HOLE OUT DURING MACHINING. PROBABLY DOING BOTH SHOULD YIELD THE PROPERTIES THAT THEY NEED. IF THIS WERE AN AIRPLANE AND THAT WAS A DEVICE CONTROLLING A FLIGHT CONTROL SURFACE, IT WOULD BE RECALLED. ** SOURCE: HTTPS://TESLAMOTORSCLUB.COM/TMC/THREADS/ANOTHER-FRONT-SUSPENSION-CONTROL-ARM-FAILURE.114967/PAGE-10 TO MAKE THINGS EVEN WORSE MUSK HAS NOW UNLEASHED GAMES TO PLAY IN THE TESLA THAT USE THE STEERING WHEEL AS A GAME CONTROLLER AND PUT HUGE FORCES ON THE LINKAGES BY "DRY STEERING" PHOTOGRAPH OF BROKEN LINKS SHOWING BAD CASTING IS ATTACHED.

NHTSA ODI 11298872

Jan 8, 2020Suspension

NOTE, VIN OF JUNKYARD TESLA USED TO BE ABLE TO FILE THIS URGENT REPORT. THREAD POSTED TODAY ON TESLAMOTORSCLUB FORUM. HTTPS://TESLAMOTORSCLUB.COM/TMC/THREADS/SUSPENSION-FAILURE.181184/ **MY LEFT FRONT SUSPENSION FAILED. I HAVE LESS THAN A MONTH WARRANTY. THE CAMBER ARM OR FORE ARM BROKE AT THE INSIDE END. THERE ARE ARE PLENTY OF REFERENCES ON THE US PART OF THE FORUM. MINE IS A 2015 85D. IT IS NOT DRIVEABLE & HAS BEEN TAKEN AWAY ON A FLATBED. I HAVE NOW LOST ALL CONFIDENCE IN TESLAS & REGRET MY PURCHASE. I HAVE NEVER HAD A SUSPENSION FAULT IN ANY VEHICLE IVE OWNED BEFORE & THIS INCLUDES A 911 PORSCHE. IVE BEEN TO COOKETOWN & BACK TO MELBOURNE. WHAT IF THIS FAULT HAD OCCURRED BACK OF TOWNSVILLE? FIX WITH FENCING WIRE? TESLA NEEDS TO DO A RECALL & ADDRESS THIS PROBLEM.** I AM FILING THESE REPORTS IN ORDER TO TRY AND PREVENT MORE PEOPLE BEING KILLED BY THIS FAILURE. ELON MUSK CLAIMS THESE COMPLAINTS ARE FRAUDULENT AND THAT THE COMPLAINANT IS UNHINGED. I'M NOT ANYWHERE NEAR AS UNHINGED AS THE TESLA SUSPENSIONS. PLEASE ISSUE AN IMMEDIATE RECALL. THANK YOU. KEEF (UNHINGED) WIVANEFF

NHTSA ODI 11298046

Dec 23, 2019Suspension

HERE IS A TESLA MODEL S IN THE SALVAGE YARD. THE BACK WHEEL HAS WHOMPED ABOUT AND KNACKERED THE WHEEL WELL AND THE DOOR. THIS IS CLEARLY A SELF INFLICTED INJURY. THE EXTRUDED ALUMINUM TORQUE LINK HAS STRETCHED UNTIL IT SNAPPED ALLOWING THE WHEEL TO WHOMP ABOUT AND SMASH THE BEGEEZUS OUT OF THE DOOR. THIS IS DOUBLEPLUS UNGOOD. PLEASE INVESTIGATE. THANK YOU. KEEF

NHTSA ODI 11290914

Dec 10, 2019Suspension

THIS IS A COMPLAINT ABOUT A 2015 TESLA 85D THE FULL VIN OF THE AFFECTED CAR IS UNAVAILABLE SO I HAVE USED THE VIN OF A SIMILAR CAR IN ORDER TO MAKE THE COMPLAINT. REASON BEING THAT THIS MATTER IS URGENT. HERE IS A LONG THREAD OF COMPLAINTS ABOUT BROKEN TESLA SUSPENSIONS. HTTPS://TESLAMOTORSCLUB.COM/TMC/THREADS/ANOTHER-FRONT-SUSPENSION-CONTROL-ARM-FAILURE.114967/PAGE-10#POST-4272985 A UK OWNER HAS POSTED THIS: ** DRIVING DOWN THE MOTORWAY IN THE UK, A NEW SMOOTH FLAT STRAIGHT ROAD, I TOUCHED THE BRAKES TO AVOID A CAR CUTTING IN, HEARD A SUDDEN POP AND THEN A CRUNCH AND GRINDING AS I HEADED TOWARDS THE CRASH BARRIER AT 70MPH! I MANAGED TO REGAIN CONTROL BY LETTING GO THE THE BRAKES! I WAS VERY LUCKY THAT THE CAR IN FRONT DIDN'T SLOW DOWN - IT WOULD HAVE BEEN A CHOICE BETWEEN THE CRASH BARRIER & THE CAR IN FRONT TO HIT! FORTUNATELY IT WAS LATE EVENING BUT STILL HAD A NUMBER OF NEAR MISSES GETTING ACROSS 5 LANES TO THE HARD SHOULDER. I WAITED 9 HOURS ON THE SIDE OF THE ROAD TO GET RECOVERED BY THE AA. THE AA WAS CONVINCED I MUST HAD HIT SOMETHING FOR THIS TYPE OF DAMAGED TO HAVE OCCURRED, HE HAD A CLOSER LOOK AND WAS SHOCKED THAT HE COULDN'T FIND ANY SIGN OF ANY IMPACT. THIS HAPPENED AT 4YRS & 11HRS OLD / 55,000 MILES AND JUST PASSED AN MOT TWO WEEKS PRIOR, SO NO SIGN OF ANY DAMAGE THEN. MINE IS A NOV 2015 85D VIN 96,XXX MY CAR IS JUST OUT OF WARRANTY AND THE SC MANAGER WAS QUITE RUDE & ABRUPT. THEY REPEATED 5+ TIMES THAT MY CAR IS OUT OR WARRANTY. I'M LUCKY NOT TO HAVE INJURED MYSELF OR OTHERS. CRITICAL SUSPENSION ARMS SHOULDN'T FAIL SO EARLY ON, CONSIDERING THIS IS KNOWN ISSUE I EXPECT TESLA TO FIX THIS FOC & REPLACE THE OTHER FRONT FOREARM AS PRECAUTION. **** IT IS UNLIKELY THAT THIS UK OWNER WILL FILE A NHTSA REPORT. THIS IS A KNOWN DEFECT AND THE SUBJECT OF A TSB. THE NEW PARTS ARE NO BETTER. THERE NEEDS TO BE A RECALL. THANK YOU. KEEF.

NHTSA ODI 11288259

Nov 29, 2019Suspension

ANOTHER MODEL X IN THE JUNKYARD. HTTPS://WWW.COPART.COM/LOT/56210209/PHOTOS NO CRASH.... JUST THE USUAL WHOMPY WHEEL. PLEASE PLEASE PLEASE GET THESE THINGS OFF THE PUBLIC ROADS. THEY ARE UNSAFE AT ANY SPEED. THANK YOU. KEEF

NHTSA ODI 11282944

Nov 23, 2019SuspensionCrash

HERE IS A MODEL X IN THE JUNKYARD. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS?ITEMID=34369828&ROWNUMBER=4&SIMILARVEHICLEITEMID=&ISNEXT=&LOADRECENT=TRUE IT HAS BEEN IN A ROLLOVER CRASH AND HAS BIO-HAZARD STICKERS. OCCUPANTS HAVE CERTAINLY BEEN INJURED. THE LEFT HAND SIDE OF THE CAR IS ALMOST COMPLETELY UNDAMAGED BUT THE LEFT HAND REAR SUSPENSION HAS SNAPPED OFF. THAT WHEEL IS LYING ON THE GROUND NEXT TO THE WRECK. IT DOES NOT HAVE SO MUCH AS A BROKEN SPOKE OR DAMAGED TIRE. IT IS HIGHLY LIKELY THAT THE CAUSE OF THE ROLLOVER WAS THE LEFT HAND SUSPENSION FAILURE. IN ANY OTHER MAKE OF CAR EVEN IF A WHEEL RECEIVED A HARD IMPACT IT WOULD BE THE WHEEL ITSELF THAT WOULD BREAK AND NOT THE SUSPENSION ITSELF. THIS IS NOT A ONE OFF FREAK ACCIDENT. THERE HAVE BEEN HUNDREDS OF SIMILAR CASES OF SUSPENSION BREAKAGE ON TESLAS. IF TESLA NEEDS TO USE ALLOY SUSPENSION PARTS FOR WEIGHT REDUCTION IN ORDER TO ACHIEVE LUDICROUS ACCELERATION THEN AT LEAST IT SHOULD BE USING BETTER QUALITY CASTINGS AND REGULAR INSPECTION AND CRACK TESTING. SAME THING APPLIES TO TESLA EMPLOYEES AND OFFICERS. THERE IS A CHILD SEAT IN THE BACK OF THIS TESLA. HOW MANY DEAD CHILDREN DOES IT TAKE FOR YOU TO LAUNCH AN INVESTIGATION? PLEASE DO YOUR JOB AND DEMAND A RECALL OF THESE CARS WHICH ARE SIMPLY UNSAFE AT ANY SPEED. THANK YOU. OUTRAGED CITIZEN.

NHTSA ODI 11281936

Nov 8, 2019SuspensionCrash

THAT'S THE WHOMPIEST TESLA I EVER DID SEE. HTTPS://WWW.COPART.COM/LOT/55588059/PHOTOS PLEASE INVESTIGATE. PERPLEXED CITIZEN.

NHTSA ODI 11278796

Aug 29, 2019SteeringSuspension

EXCESSIVE CORROSION ON STEERING U-JOINT CAUSING LOCKUP AND EXCESSIVE FORCE TO TURN WHEEL, REQUIRING REPAIR. EXCESSIVE CORROSION ON CONTROL SUSPENSION ARMS, REQUIRING REPAIR.

NHTSA ODI 11252156

Aug 13, 2019Suspension

LEFT FRONT CONTROL ARM BROKE AT 70MPH ON HIGHWAY. WAS LUCKILY ABLE TO GET TO THE SIDE OF THE ROAD. IT CAUSED DAMAGE TO INSIDE WHEEL WELL AND WORE THROUGH CAUSING BATTERY TO LOSE ALL COOLANT. CAR IS 3 1/2 YEARS OLD WITH 113,000 MILES.

NHTSA ODI 11243469

Jul 26, 2019Suspension

I JUST JOINED THE BROKEN FORELINK CLUB. MY 2015 S P90D DEVELOPED AN ERRATIC LOW "THUMP" SOUND FROM THE FRONT END WHILE DRIVING HOME - FORTUNATELY ON LOW SPEED STREETS. NEXT DAY I PLANNED TO TAKE IT TO THE SERVICE CENTER TO HAVE IT CHECKED, BUT WHILE BACKING OUT OF THE DRIVEWAY, TURNING THE WHEEL TO THE RIGHT TO JOIN THE STREET, IT MADE AN OMINOUS CRUNCHING SOUND AND SHUT OFF. FINALLY, THE CAR REBOOTED AND I SLOWLY MOVED UP THE DRIVEWAY AND STOPPED. WHEN I TURNED THE WHEEL TO THE RIGHT, I COULD SEE THE TIRE HITTING THE REAR OF THE WHEEL WELL - THE CAR AGAIN SHUT ITSELF OFF. I CALLED TESLA ROADSIDE SERVICE, A FLATBED CAME, THE CAR REBOOTED LONG ENOUGH TO STRAIGHTEN THE WHEELS AND GET THE CAR ON THE TRUCK. THE TRUCK DRIVER SAID HE HAD SEEN THIS BEFORE, AND THAT WHOLE WHEEL WELLS HAD DISINTEGRATED. THEY REPLACED BOTH FORELINKS WITH "IMPROVED" PARTS. IT IS FRIGHTENING TO THINK OF WHAT WOULD HAVE HAPPENED AT 75 MPH ON THE FREEWAY! I'M NOT SURE HOW MUCH I TRUST THE REPAIR FROM WHAT I HAVE READ IN THE TESLA FORUM - NUMEROUS SUCH FAILURES - BUT I WILL CERTAINLY KEEP AN EAR OUT FOR LOW-FREQUENCY THUMPS - ANOTHER VIGILANCE TASK. THIS SHOULD HAVE BEEN A RECALL. SHAME ON TESLA . . .

NHTSA ODI 11235055

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Working with the data? Download all 647 complaints as CSV · fetched from NHTSA July 25, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2015 Tesla Model S 60 verdict →