What 211 owners told NHTSA about the 2015 Ram 2500 Crew Cab

While my truck was parked and running (auto-started: FACTORY auto start), truck spontaneously burst into flames and burnt down before fire dept could get to it and put it out. TOTAL LOSS. Of note: fire dept was about 100yds away and responded as soon as we saw flames.

NHTSA ODI 11524237

The contact owns a 2015 Ram 2500. The contact stated that while driving at 55 MPH, the brake pedal was depressed but failed to respond and the cruise control mode remained engaged. The contact stated that the vehicle accelerated and would not stop. The contact manually pressed the cruise control button to disengage it but it failed to respond and the vehicle continued to accelerate. The contact stated that as the vehicle was about to crash into another vehicle, he drove the vehicle off the road and into a ditch. The contact sustained nose hemorrhage and bruised ribs. The Contact’s wife who was sitting in the front passenger seat sustained bruises on her face and around her eye. The contact’s 17-month-year-old baby who was sitting in the rear passenger seat sustained a black eye and bruised chest. The contact and his family did not seek medical assistance. A police report was not filed. The contact was able to drive the vehicle to his residence without cruise control. The dealer was notified of the failure and advised the contact to take the vehicle in for diagnosis at his own expense. The dealer also advised the contact that the failure was a manufacturer defect. The manufacturer was notified of the failure and he advised the contact that they could not assist as the vehicle was out of warranty. The vehicle was not repaired. The failure mileage was approximately 140,000. Consumer added the recall from the FCA says IF! THE vehicle is having the symptoms then perform the software update. Consumer's attorney is dealing with FCA on this issue.

NHTSA ODI 11447085

side impact collision and the side airbags did not deploy. i had a broken hand from the impact of hitting the door/window due to the force of the impact. The other drive ran a stop sign and hit me at approximately 45-50 MPH. Uploaded pictures show the damage to my truck, with the majority of the damage being the suspension/axle components. The point of impact on my vehicle was the driver's side front wheel.

NHTSA ODI 11432067

TL* THE CONTACT OWNS A 2015 DODGE RAM 2500. THE CONTACT STATED THAT ANOTHER VEHICLE RAN A STOP SIGN AND HE CRASHED INTO THE VEHICLE ON THE DRIVER'S SIDE DOOR AT 35 MPH. THE CONTACT HAD TWO FRACTURED RIBS, HIS LEFT ELBOW WAS INJURED AND HIS LOWER BACK. THE OTHER DRIVER HAD TO BE CUT OUT OF THE VEHICLE SO BOTH WERE TRANSPORTED BY AMBULANCE TO THE HOSPITAL. THE NO AIR BAGS DEPLOYED AND SPLITTING THE SURFACE OF THE STEERING WHEEL. A POLICE REPORT WAS FILED. THE DEALER AND MANUFACTURER HAD NOT BEEN CONTACTED. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME AND WILL BE PICKED UP TODAY BY THE INSURANCE COMPANY. THE VEHICLE WAS DECLARED TOTALED WITH DAMAGE TO THE FRONT END THAT WAS CRUSHED IN. BOTH DOORS WERE BENT IN ON THE PASSENGER'S SIDE AND THE STEERING COLUMN WAS BENT AND THE WINDSHIELD WAS SMASHED IN. THE FAILURE MILEAGE WAS 60,000. *LN*JB

NHTSA ODI 11386398

TL* THE CONTACT OWNS A 2015 RAM 2500. THE CONTACT STATED THAT WHEN DRIVING AT 60MPH A VEHICLE FAILED TO YIELD THE RIGHT OF WAY ENTERING TRAFFIC, THE CONTACT WAS UNABLE TO STOP AND CRASHED INTO THE VEHICLE DRIVER'S SIDE. THE CONTACT DRIVER'S SIDE FRONTAL AIR BAG FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE NECK, BACK, SHOULDER'S, AND RIGHT KNEE AS HE WAS TRANSPORTED TO THE HOSPITAL BY AMBULANCE. THE STATE POLICE WAS PRESENT AND A REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN AUTO BODY REPAIR FACILITY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 65,250.

NHTSA ODI 11324277

VEHICLE WAS STATIONARY ON A CITY STREET. IN PARK, MOTOR NOT RUNNING, KEYS NOT IN THE IGNITION. VEHICLE STARTED TO ROLL AND CRASHED INTO A UTILITY POLE NEARLY BREAKING IT IN TWO. THERE WAS A RECALL PERFORMED IN 2019 TO PREVENT THIS FROM HAPPENING. A GOOGLE SEARCH SHOWS THAT THE RECALL DID NOT CORRECT ALL THE ISSUES. I CONTACTED FCA, THEY SENT AN INSPECTOR OUT, I WAS TOLD BY THE INSPECTOR([XXX]) VIA PHONE THAT THE TRUCK WAS A ABLE TO BE SHIFTED FROM PARK WITH THE KEYS NOT IN THE IGNITION AND WITHOUT PRESSING THE BRAKE. IT FAILED 2 OUT OF THE 15 OR 20 TIMES THAT HE TRIED. I WAS LATER CONTACTED BY FCA SAYING THERE WAS NO FAULT ON THE MANUFACTURER. THEY MADE NO OFFER TO REPAIR THE VEHICLE EVEN AFTER THE INSPECTORS REPORT. THE INSPECTOR TOLD ME THAT HE WOULD NOT PUT HIS FINDINGS IN WRITING TO ME AND THAT I WOULDN'T BE ALLOWED TO HAVE A COPY OF THE REPORT. HE DID SAY THAT IF HE WAS UNDER OATH HE WOULD TELL A JUDGE AND JURY WHAT HE STATED TO ME. THESE TRUCKS ARE NOT SAFE. THESE BUSINESS PRACTICES ARE NOT ACCEPTABLE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 11324297

THE WATER PUMP ON MY 2015 DODGE RAM 2500 FAILED WHILE I WAS DRIVING IT CAUSING THE SERPENTINE BELT TO SLIP OFF THE PULLEYS AND I LOST ALL POWER STEERING AND FOR SOME REASON POWER BRAKES. THIS ALL HAPPENED IN THE MIDDLE OF NEGOTIATING A RIGHT HAND TURN CAUSING ME TO LEAVE THE ROADWAY AND TRAVEL UP AN EMBANKMENT AND ROLL ONTO THE PASSENGERS SIDE. THE ROAD IT HAPPENED ON WAS A BACK COUNTRY ROAD AND MY VEHICLE WAS THE ONLY ONE INVOLVED, THANKFULLY.

NHTSA ODI 11144256

ON 8.20.18 MY VEHICLE GOING 70MPH ON THE FREEWAY AND THEN MADE A LARGE SOUND. I THEN LOST ALL STEERING AND BRAKING ON THE HIGHWAY. I BARELY WAS ABLE TO PULL OFF WITHOUT GETTING HIT. AFTER SITTING, SMOKE STARTED COMING OUT OF FROM UNDER MY HOOD. AFTER POPPING THE HOOD, THERE WERE FLAMES DOWN IN THE ENGINE. I POURED THE LITTLE AMOUNT OF DRINKING WATER ON THE FLAMES TO DOUSE THEM. THE TOW TRUCK CAME AND TOOK US TO THE NEAREST DODGE DEALER (CROWN DODGE IN REDDING, CALIFORNIA). THEY IMMEDIATELY NOTED IT WAS LIKELY DUE TO RECALL T51, WHERE THE WATER PUMP OVERHEATS, BREAKS THE BELTS, OVERHEATS THE CAR AND COULD CAUSE AN ENGINE FIRE. THIS IS EXACTLY WHAT HAPPENED. I TRIED TO GET THIS FIXED WITH MY LOCAL DEALER MONTHS AGO, BUT THEY DIDN'T HAVE THE PARTS. I ALSO NEVER RECIEVED ANY CORRESPONDENCE LETTERS ON THE RECALL... I OPENED A TICKET WITH DODGE DIRECTLY, THEY ARE INVESTIGATING. THIS WAS VERY DANGEROUS AS I COULD BARELY CONTROL MY CAR AT THAT SPEED, LOSING STEERING AND BRAKING.. SCARY, AND THEN A FIRE!. UGH...

NHTSA ODI 11121526

WE WERE INVOLVED IN A TRAFFIC ACCIDENT ON I95. WE WERE HIT FROM THE REAR AND WE SLAMMED INTO THE CONCRETE HIGHWAY DIVIDER AT APPROXIMATELY 45-50 MPH. THE AIRBAGS DID NOT DEPLOY.

NHTSA ODI 11090255

TRAVELING ON HIGHWAY 101 AT 65-70 MILES PER HOUR, ONE QUARTER OF THE WAY INTO A HARD LEFT HAND TURN, THE STEERING ROD TO THE RIGHT FRONT WHEEL CAME LOOSE WITHOUT ANY IMPACT OR ANY OTHER FORM OF ROAD HAZARD. THE THREADED END DISENGAGED FROM THE TURNBUCKLE NUT LEAVING ME WITH ABSOLUTELY NO STEERING. THE OUT OF CONTROL TRUCK TRAVELED INTO A TURN OUT, UP A HILL, AND INTO A DITCH. THE ANTI SKID #2 KICKED IN, REDUCING MY BRAKES, MAKING THE TERRAIN EVENTUALLY STOP THE TRUCK. IT WAS APPROXIMATELY 400 FEET OF TRAVEL AFTER LEAVING THE HIGHWAY. FIAT-CHRYSLER WAS CONTACTED (CAIR # [XXX]) AND THEY SENT AN INVESTIGATOR (BOSCH AUTOMOTIVE SERVICE SOLUTIONS) WHO TOOK PHOTOGRAPHS AND DOCUMENTATION AFTER VIEWING THE TRUCK. I WAS NOT ALLOWED TO REVIEW THE REPORT. THEN, FIAT-CHRYSLER RESPECTFULLY DECLINED ANY ASSISTANCE ASSOCIATED WITH THIS MATTER. I HAVE BEEN INFORMED THAT ALTHOUGH THE PARTS INVOLVED WERE UNDER WARRANTY, MY WARRANTY HAS BEEN VOIDED WITH NO EXPLANATION. THEY SUGGESTED I TURN IT OVER TO MY INSURANCE CARRIER, WHICH HAS ALSO DECLINED TO COVER THE DAMAGES. AS OF TODAY, APRIL 5 2018, MY TRUCK STILL SITS AT SPORTS CHRYSLER JEEP DODGE, AS NO ENTITY HAS ASSUMED RESPONSIBILITY OR AIDED ME IN ANY WAY IN FIXING THE TRUCK OR EXPLAINING THE CAUSE OF THE FAILURE. *DSY SEE ALSO ODI 11053917. *DSY *CN *DT *DT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR UPDATED 10/17/18*JB UPDATE 10/9/18 *DT *TR UPDATED 10/31/18*JB *BF *JB

NHTSA ODI 11083519

MAY 2016, AFTER COMING HOME FROM WORK, I PARKED MY RAM IN MY DRIVEWAY. THE TRUCK STARTED TO ROLL FORWARD (SLIGHT DECLINE) AFTER I PUT INTO PARK. IT WENT ABOUT 5 FEET BEFORE I WAS ABLE TO REACH IN AND PUSH THE EMERGENCY BRAKE. THIS WAS NOT EASY, AS I AM DISABLED FROM A BRAIN TUMOR SURGERY AT MSKCC- CAUSING BALANCE, BACK, AND HIP NERVE ISSUES AND USE A CANE. I THOUGHT IT WAS USER ERROR. FAST FORWARD TO OCTOBER 2017. MY TRUCK WAS PARKED 30 FEET IN FRONT OF MY GARAGE, IN FRONT OF A UTILITY PEDESTAL 10 FEET AWAY. I WENT INSIDE. LATER THAT DAY, I CAME OUT AND MY TRUCK HAD ROLLED, BY ITSELF, INTO THE PEDESTAL- DENTING THE BUMPER IN. I THOUGHT, MY GOODNESS, WHAT IF MY 2 KIDS WERE OUTSIDE PLAYING? I CALLED MOPAR DIRECTLY RIGHT AWAY AND WAS TOLD THAT IT THERE ARE NO RECALLS. I PAID TO HAVE THE BUMPER PULLED OUT, BUT THE PASSENGER SIDE FENDER HAS A SMALL SPOT OF RUST WHERE IT CRUNCHED. I KNOW IT WILL SPREAD FROM THERE. NOW, I RECEIVE A LETTER FROM MOPAR SAYING THAT THE TRUCK CAN SLIP OUT OF PARK ON ITS OWN- RECALL T79. I DO NOT FEEL SAFE WITH THE TRUCK. I LOVE THE RAM, BUT PARK ON THE SIDE OF THE ROAD FOR 7 MONTHS BECAUSE OF THIS. I WILL BE SATISFIED IF MY TRUCK IS BOUGHT BACK AND I BUY A DIFFERENT ONE- AND IF NOT, I AM SENDING THIS COMPLAINT AND WILL BE HAVING MY ATTORNEY COMMENCE A LAWSUIT. THIS CAN BE A FATAL ISSUE AND IF MY FAMILY GETS INJURED, IT WILL BE A WRONGFUL INJURY OR WORSE. PLEASE LET ME KNOW HOW TO PROCEED.

NHTSA ODI 11082633

TL* THE CONTACT OWNS A 2015 RAM 2500. WHILE DRIVING 65 MPH, THE STEERING DID NOT RESPOND EVEN WHEN THE STEERING COLUMN WAS MOVED. AS A RESULT, THE VEHICLE DROVE INTO A DITCH. THE SEAT BELTS FAILED TO TIGHTEN AND THE CONTACT SUSTAINED BRUISES. A POLICE REPORT WAS FILED AND THERE WAS ONE INJURY THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO SPORT CHRYSLER DODGE JEEP (200 ECHESTNUT ST, FT BRAGG, CA), BUT THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000. SEE ALSO ODI 11083519. *DSY

NHTSA ODI 11053917

ON 5 OCCASIONS THE TRUCK SHIFTED FROM PARK INTO REVERSE WHILE RUNNING. DURING ONE OF THESE EVENTS ON 31 OCT 2017 I WAS BEHIND THE TRUCK SETTING UP TO "PULL" A FENCE TIGHT. APPROXIMATELY 5 MINUTES AFTER I GOT OUT OF THE TRUCK IT SHIFTED INTO REVERSE AND KNOCKING ME TO THE GROUND. I WAS STRUCK AGAIN JUST AS THE DRIVERS DOOR (WHICH WAS OPEN) CAUGHT A FENCE POST AND STOPPING THE TRUCK. BEFORE THIS INCIDENT I REPORTED THE PROBLEM TO MY DEALERSHIP IN DEC 2016. I NOTIFIED RAM CARE THE DAY OF THE INCIDENT AND THEY EFFECTIVELY BLEW ME OFF FOR 15 DAYS BEFORE SENDING AN INDEPENDENT INSPECTOR. I RECEIVED FIAT CHRYSLER'S RESPONSE ON 3 MAR 2017. THEY FOUND NO FAULT WITH THE VEHICLE, TRANS, LINKAGE, PARKING PAWL AND BRAKE. TELLING ME IT WAS MY FAULT FOR LEAVING THE VEHICLE RUNNING WHILE NOT IN IT. ON 4 OF THESE OCCASIONS I WAS IN IT. ON 6 OTHER OCCASIONS WHEN TURNING THE TRUCK OFF I HAD TO CYCLE THE TRANS SELECTION LEVER FROM PANK AND BACK TO PARK.

NHTSA ODI 10958792

TL* THE CONTACT OWNS A 2015 RAM 2500. WHILE DRIVING 45 MPH, THE VEHICLE CRASHED INTO A FENCE AND CONCRETE BARRIER. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,499.

NHTSA ODI 10862614

TL* THE CONTACT OWNS A 2015 DODGE RAM 2500. AFTER PARKING AND EXITING THE VEHICLE, IT STARTED TO ROLL AWAY INDEPENDENTLY AND CRASHED INTO ANOTHER VEHICLE. A POLICE REPORT WAS NOT FILED AND NO INJURIES WERE SUSTAINED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 5,000. THE VIN WAS NOT AVAILABLE.

NHTSA ODI 10763959

I DROVE HOME FROM WORK,PARKED ,TOOK A SHOWER DID SOME HONEY DUES AT HOME THEN.WENT OUT TO DUE SOME SHOPPING AND IN LIKE A TWO HOUR SPAND MY TRUCK DASH MELTED BURNED ALOT OF STUFF...THANK GOD NOBODY WAS DRIVING WHEN IT HAPPENED!!!!!

NHTSA ODI 10724640