What 1,425 owners told NHTSA about the 2015 Ram 1500 Crew Cab

The contact owns a 2015 Ram 1500. The contact stated that while driving at various speeds, the check engine warning light illuminated. The contact replaced the fuel filters on two separate occasions; however, the failure returned after the repairs. The contact then spoke with a mechanic who stated that the failure might be related to the fuel pump and to check for recalls on the vehicle. Upon investigation, the contact discovered that the vehicle was included in NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available. Recently, the contact stated that while driving at a slow speed, the vehicle entered LIMP Mode and would not accelerate above 30 MPH with the ETC (electronic throttle control) and check engine warning lights illuminated. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 125,000. VIN tool confirms parts not available.

NHTSA ODI 11565956

The contact owns a 2015 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated while driving approximately 55 MPH, the vehicle lost motive power and was jerking before downshifting to 2nd gear. The lightning bolt symbol was displayed, and the check engine warning light was illuminated. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was diagnosed but was not repaired. The approximate failure mileage was 115,000. VIN tool confirms parts not available.

NHTSA ODI 11564184

The contact owns a 2015 Ram 1500. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway however, the vehicle was not able to be restarted. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the high-pressure fuel pump. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 22V406000 (Fuel System, Diesel), but the VIN was not included. The manufacturer was notified of the failure but did not assist. The failure mileage was unknown.

NHTSA ODI 11560260

The contact owns a 2015 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11559680

The contact owns a 2015 Ram 1500. The contact stated the vehicle was included in NHTSA Campaign Number: 20V475000 (Engine and Engine Cooling). After the recall remedy was completed, the vehicle went into LIMP Mode, while driving approximately 10-15 MPH. The vehicle then started to jerk. An unknown warning light illuminated, and the check engine warning light illuminated. The vehicle was taken back to the same dealer that completed the recall repair and the contact was informed that the tone wheel and crank sensor had failed and needed to be replaced. The contact also received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and informed the contact that the repair was not covered under the recall. The manufacturer also informed the contact that the vehicle was no longer under warranty. The approximate failure mileage was 96,000. VIN tool confirms parts not available.

NHTSA ODI 11556947

The contact owns a 2015 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated while driving approximately 60-80 MPH, the vehicle went into LIMP Mode and the speed was reduced. A message indicating that the engine would shut down after 170 miles was displayed. The vehicle was taken to the dealer, where it was diagnosed that there were metal shavings in the high-pressure fuel pump. The dealer determined that the fuel system needed to be replaced. The contact stated that the dealer only replaced the fuel rails, and the failure recurred on the same day of the repair. The vehicle was towed to the dealer, where an unknown repair was performed; however, the failure persisted. The vehicle was taken to a second dealer, Monahan’s Chrysler Dodge Jeep Ram (403 E Interstate 20. Monahan’s, TX 79756), where the Diesel Exhaust Fluid (DEF) pump was replaced; however, the failure persisted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, and several cases were opened. There was no further assistance provided. The failure mileage was approximately 70,000. VIN tool confirms parts not available.

NHTSA ODI 11557063

The contact owns a 2015 RAM 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11551571

The contact owns a 2015 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11551596

The contact owns a 2015 Ram 1500. The contact stated while her husband was driving approximately 65 MPH, the vehicle lost motive power. There was no warning light illuminated. The contact's husband was able to veer to the side of the road. The vehicle was towed to the local dealer, where it was diagnosed and the failure was related to NHTSA Campaign Number: 22V406000 (Fuel System, Diesel); however, the dealer informed the contact that the vehicle could not be repaired under the recall because the vehicle was missing an EGR. The vehicle was towed to an independent mechanic, where the high-pressure fuel Pump (HPFP) was replaced; however, the failure persisted. The vehicle was towed to a second dealer, Capital Chrysler Dodge Jeep Ram of Indian Trail (5501 W Hwy 74, Monroe, NC 28110), who inspected the vehicle and informed the contact that the EGR system had been removed. The dealer contacted the manufacturer and later informed the contact the vehicle could not be repaired under NHTSA Campaign Numbers: 22V406000 (Fuel System, Diesel), 20V475000 (Engine and Engine Cooling) or 19V757000 (Engine and Engine Cooling) because the EGR system was missing. The vehicle was not repaired. The failure mileage was approximately 106,000.

NHTSA ODI 11546807

The contact owns a 2015 Ram 1500. The contact stated that while driving at 65 MPH, the vehicle lost motive power. The vehicle was not able to be restarted. The vehicle was towed to an independent mechanic where the high-pressure fuel pump needed to be replaced. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure but was unable to confirm when part would be available. The failure mileage was 163,000. VIN tool confirms parts not available.

NHTSA ODI 11544001

The contact owns a 2015 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle failed to start. The vehicle was towed to an independent mechanic and diagnosed with fuel system failure. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 115,000. VIN tool confirms parts not available.

NHTSA ODI 11543937

The contact owns a 2015 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who related the failure to the NHTSA campaign. The failure mileage was 136,000. VIN tool confirms parts not available.

NHTSA ODI 11542895

The contact owns a 2015 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that on several occasions while driving at undisclosed speeds, the vehicle hesitated. No warning lights were illuminated. An undisclosed dealer was contacted and confirmed that parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. VIN tool confirms parts not available.

NHTSA ODI 11542166

The contact owns a 2015 Ram 1500. The contact stated while driving 70 MPH, the vehicle lost automotive power and there was no warning light illuminated. The contact pulled over to the side of the road. The vehicle was towed to the dealer, where the high-pressure fuel pump (HPFP) was replaced; however, several months later, the failure recurred. The contact later received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The vehicle was then towed to Marion Chrysler Dodge Jeep Ram (44 Worley Rd, Marion, NC 28752) where it was diagnosed that the high-pressure fuel pump (HPFP) needed to be replaced a second time. The dealer confirmed that the part to do the recall repair was not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 70,999. VIN tool confirms parts not available.

NHTSA ODI 11535762

The contact owns a 2015 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The contact stated while driving 45 MPH, the vehicle lost motive power. The contact was able to pull into his driveway. Several unknown warning lights were illuminated. The contact stated that the vehicle failed to start as needed. The local dealer was contacted and advised the contact that the vehicle was unsafe to drive. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 170,000. VIN tool confirms parts not available.

NHTSA ODI 11532706

The contact owns a 2015 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated on several occasions while driving the vehicle "Exhaust Filter Full" message was displayed and the vehicle lost motive power. The vehicle was taken to the local dealer who diagnosed that debris was present inside the fuel system and the fuel system needed to be replaced. The failure mileage was 128,000. VIN tool confirms parts not available.

NHTSA ODI 11530615

The contact owns a 2015 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11527323

2015 RAM 1500-Consumer states "truck stopped going 75 miles per hour" on the highway. Consumers husband had to pull over to the shoulder & truck refused to start again. Consumers husband call for a tow. The tow trucks policy is one rider. Consumers son is disable and relies on father to drive. Consumer states: "This left my husband to the mercy to flag down a car and ask them if they could take my son. That may not sound like a huge deal, but my son's disability causes him not to know directions or place and space. The fear of getting in a car with completely and total strangers, hoping they would take him to Paducah was horrifying to him and me. He's still having fearful thought about that event. He chewed his finger nails so bad that the hotel towel was covered with blood from anxiety. It was completely and utterly ridiculous. Two days were spent trying to figure out what the issue was with the Truck. The dealership put in a new computer board, that wasn't the issue. We got charged for that part. After the final analysis we were told it was the fuel pump and it was on recall. The time estimation to fix the truck was given 45 days to 3+ month - if not more- as the part has still not been created for this recall. We had to rent a vehicle for a month, costing $1,900.00. I called the Ram customer service 6 times just to be told by a Kelly that she would not give me a supervisor as I was requesting that the computer part ($850) and the month rental ($1,900.00) be reimbursed to us 35 there is no ETA of when we will get our vehicle hack. Case #86107003. We later were told that it has been stated that sometime the vehicles catch on fire due to this default. That's very scary as my husband said he could smell gas. Since the "customer service" agents did NOT allow me to speak to their supervisor's I was left to basically deal with a very expensive and unresolved loss of our vehicle due to RAM. They literal have given us no assistance or time frame of when our truck will be fixed. I am requesting that our expenses of the computer board and the month car rental be covered, as this is a expense and hardship put upon us due to this recall. I am requesting that the $2,750.00 be refunded to us."

NHTSA ODI 11527255

The contact owns a 2015 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle hesitated and stalled. The contact was able to restart the vehicle; however, after driving several few feet, the vehicle stalled again. The contact was unable to restart the vehicle. No warning lights were illuminated. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the fuel pump had failed and needed to be replaced. The vehicle was then towed to the dealer where it was diagnosed that the fuel pump had failed and needed to be replaced. The contact was informed that the parts were not available for the recall repair. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact was informed to contact the dealer. The failure mileage was approximately 217,000. VIN tool confirms parts not available.

NHTSA ODI 11526623

The contact owns a 2015 Ram 1500. The contact stated that the check engine warning light was illuminated. Additionally, the contact was made aware of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) after speaking with the NHTSA Hotline. The dealer was contacted and confirmed that parts were not available for the recall repair and advised the contact to bring the vehicle in for service. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 92,000. VIN tool confirms parts not available.

NHTSA ODI 11524799

The contact owns a 2015 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11523318

The contact owns a 2015 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The local dealer was contacted but the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. VIN tool confirms parts not available.

NHTSA ODI 11521984

The contact owns a 2015 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted several times and the contact was informed that parts were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11516675

The contact owns a 2015 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11515554

The contact owns a 2015 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The dealer had been notified of the issue and confirmed that parts were not yet available. The contact stated while driving 35 MPH, the vehicle stalled with several unknown warning lights illuminated. The vehicle failed to restart after several attempts and the vehicle was towed to the residence and remained in his possession. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 117,000. Parts distribution disconnect.

NHTSA ODI 11510415