What 1,425 owners told NHTSA about the 2015 Ram 1500 Crew Cab

The contact owns a 2015 Ram 1500. The contact stated that while driving approximately 80 MPH with cruise control engaged, the contact heard an abnormal sound. Upon deactivating the cruise control feature, the vehicle stalled. There was no warning light illuminated. The contact was able to pull over to the side of the road, and after opening the hood, the contact noticed an oil leak. The vehicle was towed to Patriot Diesel, where it was diagnosed and determined that the EGR system and fuel system failures had caused catastrophic engine failure, and there was a hole in the engine. The mechanic determined that the engine needed to be replaced. The vehicle was not repaired due to the cost. The contact related the failure to NHTSA Campaign Numbers: 22V406000 (Fuel System, Diesel) and 19V757000 (Engine and Engine Cooling). The manufacturer was notified of the failure and informed the contact that the dealer was at fault. No assistance was provided. The failure mileage was approximately 115,000.

NHTSA ODI 11720514

The contact owns a 2015 Ram 1500. The contact stated that while driving approximately 55 MPH, the vehicle started to hesitate while depressing the accelerator pedal, with the oil and check engine warning lights illuminated. The contact pulled over and attempted to restart the vehicle; however, the vehicle failed to restart. Due to the failure, the contact had the vehicle towed to the residence. The contact used a code reader to diagnose the vehicle and retrieved DTC: P0087 (Fuel Relay Flash System). The system advised the contact to replace the diesel injection pump, fuel pump, and fuel water separator filter. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 22V406000 (Fuel System, Diesel); however, the VIN was not included in the recall. The contact called the dealer and left a message. The manufacturer was not notified of the failure. The failure mileage was approximately 122,000.

NHTSA ODI 11702790

The contact owns a 2015 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the vehicle was running rough. The check engine warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed with a seized engine. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 103,000.

NHTSA ODI 11702408

The contact owns a 2015 Ram 1500. The contact stated that the vehicle had failed to start. The vehicle was towed to an independent mechanic, where it was diagnosed with an unknown failure. The vehicle was taken to the local dealer, where the high-pressure fuel pump(HPFP) was replaced. The contact stated that the check engine warning light was later illuminated while driving. The contact stated that the dealer had partially repaired the vehicle. The vehicle was not repaired. The manufacturer was contacted and informed the contact that an unknown recall was closed. The failure mileage was approximately 160,000.

NHTSA ODI 11662397

The contact owns a 2015 Ram 1500. While the contact’s father was driving at highway speeds, the check engine and throttle body warning lights illuminated and the vehicle started losing motive power; however, the vehicle failed to properly accelerate. The vehicle was taken to the local parts supply store who diagnosed that the throttle body had failed and needed to be replaced. The vehicle was not repaired. The contact stated that later driving on the freeway and attempting to pass a semi, the vehicle failed to properly accelerate and started shaking and vibrating abnormally. The vehicle was later restarted but only operated in "LIMP Mode” and failed to accelerate above 40 MPH. The contact stated that had scanner was used to diagnose the vehicle and retrieved information of high-pressure fuel pump failure. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 22V406000 (FUEL SYSTEM, DIESEL). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 149,000.

NHTSA ODI 11658514

The contact owns a 2015 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (FUEL SYSTEM, DIESEL); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11655263

The contact owns a 2015 Ram 1500. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 22V406000 (Fuel System, Diesel); however, the repair failed to prevent the failure. The contact stated that the vehicle was towed back to the local dealer where it was diagnosed and determined that the high-pressure fuel pump replacement had failed, causing metal shavings to enter the fuel line, fuel injectors, and the engine. The vehicle was left at the local dealer for further diagnostic testing. The manufacturer was made aware of the failure by the local dealer and the contact. The failure mileage was approximately 148,321.

NHTSA ODI 11623463

The contact owns a 2015 Ram 1500. The contact received a notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that while attempting to start the vehicle, the vehicle would not crank. A warning message displayed "Service electronic throttle control" on the instrument panel. The check engine warning light illuminated. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000. Parts distribution disconnect.

NHTSA ODI 11618649

The contact owns a 2015 Ram 1500. The contact stated while driving approximately 40 MPH, the vehicle shuddered and experienced a loss in motive power. The contact pulled over to the shoulder of the road and restarted the vehicle; however, upon arrival to the destination, there was black smoke coming from the rear exhaust. The vehicle was towed to an independent mechanic where the contact was advised to take the vehicle to a local dealer for a recall repair. The vehicle was towed to a local dealer where the high-pressure fuel pump was replaced; however, metal fragments were found in the fuel injectors were damaged. The contact was informed that unburnt fuel had damaged the DEF sensor and the sensor needed to be replaced. In addition, the contact was informed that the failure was related to Chrysler Recall: Z46; however, the repair was not covered by the warranty. The vehicle was not repaired because the repair was not covered by the manufacturer. The manufacturer was made aware of the failure. The failure mileage was approximately 140,000.

NHTSA ODI 11612836

See attached document for complaint.

NHTSA ODI 11612370

The contact owns a 2015 Ram 1500. The contact stated while driving at approximately 70 MPH, the rear axle suddenly fractured causing the rear passenger’s side wheel to separate from the vehicle. During the failure, the rear end of the vehicle began to fishtail, and the vehicle almost crashed into an oncoming semi-truck. The vehicle was towed to the local mechanic who replaced the rear axle. After retrieving the vehicle, the engine failed causing the vehicle to stall. The vehicle was towed back to the local service center which diagnosed that the engine crank sensor had failed. The vehicle was not yet repaired. The contact also indicated that while operating the vehicle, the DEF system malfunctioned causing the vehicle to drive at a top speed of 37 MPH. The vehicle was taken to a local dealer who reset the DEF system and the vehicle was repaired but later reoccurred. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 15V661000 (Power Train) and 20V475000 (Engine and Engine Cooling). The contact stated that the vehicle had experienced the failure listed in the recall. The local dealer was not contacted. The failure mileage was 140,000.

NHTSA ODI 11605130

The contact owns a 2015 Ram 1500. The contact stated while driving approximately 65 MPH, the vehicle began to lose motive power and the check engine warning light illuminated. The vehicle was taken to the local mechanic who diagnosed that the fuel pump was faulty. The fuel pump was replaced but the failure persisted. The vehicle was taken back to the local mechanic who replaced the fuel pump a second time. The vehicle continued to experience the failure and the local dealer was contacted. The cause of the failure was not yet determined. The vehicle was not yet repaired. The contact was informed that the VIN was not included in NHTSA Campaign Number: 22V406000 (Fuel System, Diesel). The contact stated that the vehicle had experienced the failure listed in the recall. The manufacturer was not yet contacted. The failure mileage was 85,000.

NHTSA ODI 11592460

The contact owns a 2015 Ram 15000. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving at an undisclosed speed, the vehicle was shaking and vibrating abnormally. The vehicle was taken to the local dealer who diagnosed that the DEF filter had malfunctioned due to soot build up, and the crank position sensor tone wheel was faulty and needed to replaced. The vehicle was not yet repaired. The failure mileage was 160,000. Parts distribution disconnect.

NHTSA ODI 11587785

The contact owns a 2015 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000(Fuel System, Diesel); however, the part to do the recall repair was not yet available. The contact stated that the vehicle had stalled while driving. An unknown local dealer was contacted and it was confirmed that the part was not available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 120,000. Parts distribution disconnect.

NHTSA ODI 11578440

The contact owns a 2015 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) and 23V411000 (Engine and Engine Cooling) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA ODI 11577628

The contact owns a 2015 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while attempting to start the vehicle and while the vehicle was idling, the message "Regeneration Mode" was displayed on the instrument panel and the vehicle failed to start. The contact made several attempts to start the vehicle. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was 200,000. Parts distribution disconnect.

NHTSA ODI 11574664

The contact owns a 2015 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, when the contact attempted to set a recall appointment the dealer refused to perform the recall due to excessive mileage on the vehicle. The manufacturer was not made aware of the issue. The contact stated that while driving at approximately 65 MPH, the vehicle started losing motive power and the vehicle almost stalled. There was no warning light illuminated. The vehicle was not repaired. The failure mileage was approximately 190,000. VIN tool confirms parts not available.

NHTSA ODI 11574301

The contact owns a 2015 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the contact attempted to schedule an appointment; however, the dealer refused to perform the recall repair due to excessive mileage on the vehicle. The contact stated that the dealer was responsible for completing the recall but failed to perform the recall repair. The manufacturer was not made aware of the issue. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The contact stated that the check engine warning light was illuminated. The vehicle was not repaired. The failure mileage was approximately 196,000. VIN tool confirms parts not available.

NHTSA ODI 11574302

The contact owns a 2015 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle was difficult to start. The contact stated that the vehicle was scheduled to be being taken to the dealer, however, the vehicle failed to start. The vehicle was towed to the dealer where it was diagnosed with fuel pump failure which caused damage to the fuel system. The contact was informed that the fuel system needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle had been at the dealer for a year. The dealer was made aware of the failure but confirmed that parts were not yet available. The manufacturer was made aware of the failure. The failure mileage was approximately 130,000.

NHTSA ODI 11573472

The contact owns a 2015 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11572989

The contact owns a 2015 Ram 1500. The contact stated that the vehicle failed to start. The message "The Vehicle Will Not Start. Service DEF. See Dealer” was displayed. The vehicle was jumpstarted and taken to the dealer however, the failure could not be duplicated. The dealer reset the mileage countdown. The contact stated that unknown parts were replaced; however, the failure persisted. The vehicle was taken back to the dealer, where the cause of the failure could not be determined. The vehicle was taken to an independent mechanic, but the cause of the failure could not be determined. The vehicle was not repaired. Additionally, the contact became aware that the VIN was included in NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 113,000. VIN tool confirms parts not available.

NHTSA ODI 11571469

The contact owns a 2015 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11569970

The contact owns a 2015 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11569259

The contact owns a 2015 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

NHTSA ODI 11568490

The contact owns a 2015 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue. The contact had experienced a failure with the unexpected loss of motive power however, the vehicle was not diagnosed or repaired. The failure mileage was unknown. VIN tool confirms parts not available.

NHTSA ODI 11568019