What 435 owners told NHTSA about the 2015 Mercedes-benz C-class Hybrid

I WAS MAKING A LEFT AT A STOP SIGN WHEN A DODGE DURANGO HIT ME HEAD ON AND FELL

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WINDOWS RATTLING , THEY SAID THIS PROBLEM IS KNOWN , I TOOK MY CAR 4 TIMES TO GET IT FIX BUT NO LICK. THIS IS VERY BAD WHEN YOU ARE DRIVING.

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MY CAR WOULDN'T START. I HAVE BEEN WAITING FOR A RECALL PART SINCE FEBRUARY. LAST NIGHT I HAD AN SRS MALFUNCTION PASSENGER SEAT AIRBAG. MERCEDES TOLD ME TODAY I DON'T HAVE A RECALL FOR AIRBAGS BUT I THINK IT IS A TAKATA AIRBAG PROBLEM THAT'S HASN'T BEEN REPORTED FOR MY VEHICLE YET.

NHTSA ODI 11032158

TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C300. WHILE DRIVING 50 MPH, AN UNIDENTIFIED WARNING INDICATOR ILLUMINATED AND STATED THAT THE VEHICLE WAS OVERHEATING AND NEEDED TO BE TURNED OFF. THE CONTACT PULLED THE VEHICLE TO THE RIGHT SIDE OF THE ROAD AND TURNED OFF THE VEHICLE. AFTER TEN MINUTES, THE CONTACT RESTARTED THE VEHICLE AND DROVE AWAY. CALSTAR MOTORS IN GLENDALE, CALIFORNIA WAS MADE AWARE OF THE FAILURE AND REQUESTED THAT THE VEHICLE BE BROUGHT IN FOR SERVICE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000. THE VIN WAS NOT AVAILABLE.

NHTSA ODI 11032112

TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V114000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT CONTACTED ABOUT THE RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT EXPERIENCED THE FAILURE OF THE VEHICLE OVERHEATING IN DECEMBER OF 2016. HELMS BROTHERS MERCEDES-BENZ IN BAYSIDE, NEW YORK WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 20,000. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 11025039

TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C300W4. AFTER STARTING THE VEHICLE, THE ODOR OF MOLD ENTERED THE CABIN OF THE VEHICLE THROUGH THE HVAC SYSTEM. MERCEDES-BENZ OF MOBILE IN MOBILE, ALABAMA REPLACED THE AIR FILTERS AND CLEANED THE COOLING SYSTEM WITHIN THE HVAC TWICE, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 15,000.

NHTSA ODI 11023294

TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C300W4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V114000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF MOBILE IN MOBILE, ALABAMA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE AND WERE NOT AVAILABLE ANYWHERE IN THE USA. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 11/01/17*LJ UPDATED 11/02/2017*JS

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ENGINE RANDOMLY STALLS AFTER SITTING AT RED LIGHT/OR WHILE IN TRAFFIC. ALL WARNING/DASHBOARD LIGHTS COME ON AND YOU CAN ONLY START THE CAR BY PUTTING IT IN PARK, THEN PUSHING START. THE CAR HAS LESS THAN 10K MILES. DEALERSHIP CAN'T FIND CODE OR REPLICATE THE ISSUE. INTERNET SEARCHES INDICATE IT IS AN ISSUE AND OTHER MAKES AND MODELS HAVE BEEN RECALLED, BUT WITHOUT A CODE THE DEALERSHIP DOESN'T KNOW WHAT TO DO. I WAS NEARLY REAR-ENDED BECAUSE IT DOESN'T HAPPEN UNTIL YOU TAKE YOUR FOOT OFF THE BRAKE AND PRESS THE GAS TO MOVE FORWARD, AND THAT'S WHEN THE ENGINE SHUTS OFF COMPLETELY. THIS HAPPENS RANDOMLY AND HAS HAPPENED SEVERAL TIMES.

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TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V114000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA ODI 11015393

TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V114000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES BENZ OF MORRISTOWN, NEW JERSEY WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TAKATA RECALL NHTSA RECALL # 17

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TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V114000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (BUCKHEAD MERCEDES IN ATLANTA, GEORGIA) CONFIRMED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER DID NOT KNOW WHEN THE PARTS WOULD ARRIVE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 07/18/17*LJ UPDATED 08/22/2017 *JS

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TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V114000 (ELECTRICAL SYSTEM) WAS RECEIVED IN FEBRUARY OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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NHTSA RECALL #17V114 STARTING CURRENT LIMITER OUR MBENZ C300-2015 MODEL HAS BEEN RECALLED AND NEEDS TO BE REPAIRED. ITS MORE THAN 60 DAYS SINCE THE ISSUE IS KNOWN BUT THE REPAIRS ARE STILL NOT AVAILABLE. THIS THING CAN BE DANGEROUS TO OUR LIFE AND NEEDS TO BE FIXED ASAP

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TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V114000 (ENGINE AND ENGINE COOLING). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 06/29/17*LJ *CN

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TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C300. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED. WHILE APPLYING THE BRAKE PEDAL, THE VEHICLE MADE AN ABNORMAL NOISE AND JERKED. THE VEHICLE WAS TAKEN TO THE DEALER ON THREE OCCASIONS WHERE IT WAS DIAGNOSED THAT THE FUEL INJECTORS NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 9,800.

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MY SUNROOF EXPLODED/SHATTERED WHILE I WAS DRIVING TODAY, TRAVELING AT A SPEED OF 45MPH ON CITY ROAD AFTER TURNING A CORNER. OUTSIDE TEMP WAS AROUND 85 AND INSIDE CAR WAS 75. CAR HAS AROUND 6800 MILES, AND THERE WAS NOTHING THAT HIT THE SUNROOF. SCARY SITUATION FOR THE DRIVER! CAR IS CURRENTLY UNDER WARRANTY AND AT THE DEALER FOR REPAIR, BUT THEY WANT MY INSURANCE TO PAY. I INSIST THIS BE INVESTIGATED BECAUSE I BELIEVE IT TO BE A MANUFACTURE DEFECT

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TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C300. WHILE DRIVING 30 MPH, THE POWER STEERING SYSTEM FAILED. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND RESTARTED THE VEHICLE, BUT THE POWER STEERING ABILITY CONTINUED TO FAIL. THE VEHICLE WAS TOWED AND REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 17,000.

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TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C300. WHILE DRIVING 30 MPH, THE POWER STEERING FAILED AND BECAME VERY DIFFICULT TO MANEUVER WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE COMPUTER CHIP NEEDED TO BE CHANGED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 41,500.

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I WAS DRIVING 580-E AND MERGING ONTO I-5 S WHEN I HIT A HUMONGOUS POT HOLE WITH MY LEFT FONT TIRE CAUSING IT TO IMMEDIATELY BLOW OUT. THAT IN-TURN CAUSED MY STABILITY TRACKING TO ENGAGE, WHICH CAUSED ME TO SLOW DOWN DRASTICALLY. THAT CAUSED ANOTHER VEHICLE TO NEAR MISS RAMMING ME IN THE BACK AND ME SIDE SWIPING ANOTHER VEHICLE. I WAS DRIVING APPROXIMATELY 70 MPH AND ALMOST LOST CONTROL OF THE VEHICLE AND HAD TO IMMEDIATELY PULL OVER TO A VERY NARROW SHOULDER OF THE ROAD WITH MY EMERGENCY FLASHERS BLINKING. TO ENSURE THE SAFETY OF THE VEHICLE, MY SELF AND OTHER PASSENGERS IN THE CAR, I HAD TO DRIVE APPROXIMATELY 0.5 MILES TO THE NEXT EXIT (67) TO SAFELY GET MY VEHICLE OFF THE ROAD TO A SAFE LOCATION. I THEN CALLED A TOW TRUCK TO TOW MY VEHICLE BACK TO SANTA ROSA WHERE I LIVE TO GET THE TIRE REPLACED AND FRONT BUMP REPAIRED. I AM UNSURE OF THE CAUSE OF THE UNSAFE CONDITION OF THE HIGHWAY OR WHAT CAUSED THE POT HOLE. THERE WERE SEVERAL CARS STRANDED WITH DAMAGES TO THEIR VEHICLES AS WELL. ONE PERSON CAME TO THE SAME EXIT (FOOD MART ON PATTERSON ROAD) WITH A BLOWN OUT TIRE AS WELL. I HAVE HER CONTACT INFORMATION IF YOU NEED TO CONTACT HER.

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NEW CAR PURCHASES IN 2015, FEWER THAN 25000 MILES. WHILE DRIVING LOCALLY, "COLLISION PREVENTION ASSIST" MALFUNCTION AND "CHECK ENGINE" LIGHTS LIT UP THE DASH BOARD. VEHICLE WOULD NOT PICK UP SPEED AND DRIVING WAS WEIRD. WAS ABLE TO DRIVE TO DEALERSHIP WHICH IS ABOUT 8 MILES AWAY. SITUATION COULD BE POTENTIALLY DANGEROUS IF HAPPENS ON A HIGHWAY AND IT WARRANTS ATTENTION. *TR

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WHILE DRIVING, THE CAR LOSES THROTTLE AND THE ENGINE DOES NOT FUNCTION AT ALL. THE FOLLOWING ERROR SHOWS ON THE DASH: "INOPERATIVE SEE OPERATOR'S MANUAL". WHEN THIS HAPPENS, YOUR ONLY CHOICE IS TO COAST TO A SAFE PLACE. AFTER RESTARTING THE CAR, IT WILL FUNCTION FOR A SHORT TIME, ONLY TO REOCCUR. THIS OBVIOUSLY CAN BE DEADLY IF YOU CANNOT GET OFF THE HIGHWAY BEFORE THE CAR COMES TO A STOP. THIS HAS HAPPENED AT VARIOUS SPEEDS. *TR

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WHILE ACCELERATING FROM A STOP LIGHT FROM 0 TO SLIGHTLY OVER 40 MPH RECEIVED ERROR CODE OF ANTI COLLISION ASSIST INOPERABLE AND THE VEHICLE WENT FROM 40 MPH TO 0 LIKE I HIT A TREE. IT WAS NOT A SLOW SMOOTH MOTION OF SLOWING TO A STOP. THIS WAS A VIOLENT STOP THROWING ME FORWARD AND CAUSED MY SEAT BELTS TO ACTIVATE. IT SHOULD BE NOTED THAT THERE WAS NOT A SINGLE PERSON IN FRONT OF ME, BEHIND ME OR BESIDE ME. THIS WAS NOTHING SHORT OF A MIRACLE BECAUSE IF ANYONE HAD BEEN BEHIND ME, I WOULD HAVE BEEN REAR ENDED AND IF ANYONE HAD BEEN IN THE RIGHT HAND LANE I WOULD HAVE HIT THEM AS THE VEHICLE PULLED TO THE RIGHT VERY HARD WHEN IT MALFUNCTIONED. I TOOK THE CAR TO THE DEALER AND TOLD THEM I DID NOT WANT THE CAR BACK UNLESS THEY COULD DETERMINE WHAT HAD HAPPENED AND COULD PROMISE THAT IT WOULD NEVER HAPPEN AGAIN. UPON READING SO MANY COMPLAINTS ABOUT THE SAME LIFE THREATENING ELECTRICAL MALFUNCTION, THERE IS NO POSSIBLE WAY THAT MERCEDES BENZ IS NOT FULLY AWARE OF THE POTENTIAL FOR SERIOUS INJURY OR DEATH. I HAVE CALLED MB USA AND WAS TOLD THAT I WOULD NEED TO FILE A CUSTOMER INQUIRY. DONE. I PURCHASED THE VEHICLE IN APRIL 2016 WITH 7,200 MILES ON IT. I AM COMPLETELY TERRIFIED TO DRIVE THE CAR.

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WHILE I WAS DRIVING ON THE HIGHWAY & LOCAL ROADS, THE CAR SUDDENLY BECAME UNRESPONSIVE AND STARTED SHOWING MESSAGES THAT ALL SYSTEMS ARE INOPERATIVE. PRE SAFE FUNCTIONS LIMITED,AND INOPERATIVE TRACTION CONTROL LIGHT COMES ON ALONG WITH THE BLINDSPOT NOT ACTIVATED, ESP SYSTEM WAS OFF AS WELL. THE CAR STARTED SLOWING DOWN AND HAD TO BE PULLED OVER TO TURN OFF AND ON. THIS HAS HAPPENED 3-4 TIMES AND ON BUSY ROADS, CAR IS SENT TO THE SHOP AND ONLY HAS 27000 MILES. I AM SCARED TO DRIVE AS I COULD DIE IN A CAR ACCIDENT BECAUSE OF THIS [XXX] CAR. MERCEDES NEED TO RECALL THIS ASAP, IF THEY ARE NOT THEN WE SHOULD OPEN A CLASS ACTION LAWSUIT AGAINST THEM AS THEY ARE PLAYING WITH OUR LIVES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C300. WHEN THE VEHICLE WAS STARTED, THE COLLISION PREVENTION ASSIST PLUS INOPERATIVE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT RODENTS CHEWED THE WIRING AND THE WIRING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,800.

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