What 435 owners told NHTSA about the 2015 Mercedes-benz C-class Hybrid

LOW PRESSURE FUEL LINE LEAK COULD CAUSE FIRE, FUEL SMELLS VERY STRONG IN THE CABIN I HAVE 2 2015S BOTH HAVE HAD THIS ISSUE ONE IS FROM CALIFORNIA SO IT NOT A SALT ISSUE. HAPPENS ON COLD START

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LOW PRESSURE FUEL LINE LEAK COULD CAUSE FIRE, FUEL SMELLS VERY STRONG IN THE CABIN I HAVE 2 2015S BOTH HAVE HAD THIS ISSUE ONE IS FROM CALIFORNIA SO IT NOT A SALT ISSUE. HAPPENS ON COLD START

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HIGH FUMES OF GASOLINE AT START UP INSIDE CABIN AND OUTSIDE OF CABIN. SMELL IS USUALLY MORE PRESENT WHEN TANK IS FULL OR NEARLY EMPTY HOWEVER CAN BE PRESENT EVEN AT HALF A TANK. NO CODES APPEAR OR CHECK ENGINE LIGHT IS NOT TRIGGERED BY PROBLEM.

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EXPLODING PANORAMIC ROOF. ON JANUARY 18, 2019, TWO HOURS INTO DRIVING FROM NEW YORK TO CANADA FOR A FAMILY VACATION, WITHOUT ANY WARNING AND FOR NO APPARENT REASON THE PANORAMIC ROOF TO OUR 2015 MERCEDES BENZ C300 4MATIC SUDDENLY AND VIOLENTLY EXPLODED. AT THE TIME OF THE OCCURRENCE THE HIGHWAY ROAD (I84E)WAS STRAIGHT, SMOOTH AND WE WERE AT CRUISING SPEED (60MPH), NO CARS ANYWHERE NEAR US IN FRONT OR FROM THE REAR. THE EXPLOSION SOUNDED AS IF A BOMB HAD GONE OFF OR IF WE HAD BEEN SHOT. TINY GLASS PARTICLES SPRAYED MY ENTIRE FAMILY INCLUDING MY WIFE, 2 DAUGHTER (12,15) AND OUR PUPPY. LUCKILY THE SUNSHADE COVERING UNDERNEATH THE GLASS ROOF CAUGHT THE LARGER PIECES OF BROKEN GLASS. AFTER MAKING SURE THE FAMILY WAS NOT INJURED I MANAGED TO FIND A LARGE PIECE OF CARDBOARD THAT I DUCT TAPE TO THE ROOF AND SLOWLY MADE OUR WAY BACK HOME, ENDING OUR TRIP. UPON ARRIVING HOME I DID LOTS OF RESEARCH AND TO MY SURPRISE FOUND THAT EXPLODING PANORAMIC ROOFS WAS MORE COMMON THAN I HAD EVER THOUGHT WITH MANY OWNERS GONE THROUGH THE EXACT SITUATION AS I. YET, MERCEDES REFUSES TO ACKNOWLEDGE THIS ISSUE AND PRESENTLY DOES NOT HAVE A RECALL ON THEIR PROBLEM. TO ADD INSULT TO INJURY WHEN I BROUGHT THE VEHICLE TO THE DEALERSHIP FOR A REPAIR, THE SERVICE ADVISOR ACTED AS IF THIS WAS NO BIG DEAL AND ALSO THAT HE HAS NEVER SEEN THIS ISSUE IN HIS 34 YEARS OF BEING THERE. I CAN ONLY ASSUME THAT THIS IS A FALSE STATEMENT SINCE THE VALLET PERSON WHO TOOK MY CAR SAID HE HAS SEEN IT ON QUITE A FEW OCCASION. MERCEDES BENZ OF NORTH AMERICA NEEDS TO ADDRESS THIS SITUATION BEFORE IT BECOMES A FATAL MISHAP. THE SOUND AND GLASS DEBRIS COULD HAVE EASILY DISTRACTED ME ENOUGH FOR ME TO LOSE CONTROL OF THE VEHICLE AND CAUSE AN ACCIDENT. LUCKILY NO ONE WAS NEAR OUR CAR.

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PANORAMIC SUNROOF SPONTANEOUSLY EXPLODED WHILE THE CAR WAS SITTING. MERCEDES CLAIMING SOMETHING FELL INTO IT, BUT THERE WAS NOTHING ABOVE IT OR IN THE CAR WHILE IT WAS SITTING IN THE GARAGE. AFTER READING ONLINE, THIS IS HAPPENING TO A LOT OF OTHER CONSUMERS, INCLUDING ONE WHO HAS STARTED A CLASS ACTION LAWSUIT IN CALIFORNIA

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MERCEDES BENZ WONT HONOR THE RECALLS. VEHICLE WAS IMPORTED (NOT BY ME) FROM CANADA. MERCEDES BENZ CONSIDERS THIS VEHICLE TO BE "GRAY MARKET VEHICLE" AND WONT SERVICE THE VEHICLE FOR RECALLS. THERE ARE UP TO EIGHT (8) SAFETY RECALLS AND THEY MAKE THE VEHICLE UNSAFE TO DRIVE. VEHICLE STILL UNDER FACTORY WARRANTY. I HAVE CONTACTED THE BUREAU OF AUTOMOTIVE REPAIR, WHO REFERRED ME TO THE NEW MOTOR VEHICLE BOARD WHO REFERRED ME TO THE NHTSA. THANK YOU FOR YOUR ATTENTION TO THIS MATTER,

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LOSS OF STEERING WHILE DRIVING VEHICLE. EXTREMELY UNSAFE. ERROR MESSAGE DISPLAYED FRONTAL LEFT MALFUNCTION SERVICE REQUIRED. VEHICLE INOPERABLE. STEERING WHEEL JUST SPINS NO CONTROL OF VEHICLE

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SPEAKERS RANDOMLY STOP WORKING - SOMETIMES FOR A FEW HOURS AND OTHER TIMES FOR UP TO 5 DAYS. WHEN SPEAKERS ARE NOT WORKING, THIS MEANS THE STEREO, NAVIGATION, BLUETOOTH CALLS, AND EMERGENCY CALLS ARE INACCESSIBLE. THIS IS A PROBLEM FOR MANY DRIVERS PLEASE CLICK ON THE LINK BELOW. HTTPS://MBWORLD.ORG/FORUMS/C-CLASS-W205/701679-STEREO-ISSUE-MY-2015-C300.HTML

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TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C300. WHILE DRIVING 60 MPH, THE TURBO ENGINE SEIZED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO OPEN ROAD MERCEDES-BENZ (1250 US-22, BRIDGEWATER, NJ 08807, 908-685-0800) WHERE IT WAS DIAGNOSED THAT THE TURBO FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000. THE VIN WAS NOT AVAILABLE.

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ENTERTAINMENT UNIT DOES NOT WORK AT ALL. HAPPENED OUT OF NOWHERE ONE DAY TURNED ON THE CAR AND IT WAS FROZEN. BACK UP CAMERA 9/10 TIMES DOES NOT WORK AND WHEN IT DOES IT TURNS ON AFTER YOU HAVE BACKED UP AND ARE ALREADY GOING FORWARD. UNIT FREEZES UNABLE TO CHANGE OR DO ANYTHING TO THE UNIT ITSELF. OCCASIONALLY A BLUE SCREEN POPS UP FOR 1-2 SECONDS AND GOES TO THE INITIAL START UP SCREEN FOR A WHILE. I WENT TO MY LOCAL DEALERSHIP AND THE ADMITTED OF HEARING ABOUT THIS PROBLEM FROM OTHER OWNERS WITH THE SAME ISSUE AND SAID THERE WAS NOTHING THAT COULD BE DONE CAUSE THEY HAVE NO IDEA HOW TO FIX IT, I MEAN THAT'S ABSURD.

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TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE DEALER (MERCEDES-BENZ WARWICK IN WARWICK, RI) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF ANNAPOLIS AT 888-261-7620 (324 6TH ST, ANNAPOLIS, MD 21403) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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THERE IS A SERIOUS PROBLEM WITH THE VEHICLE MENTIONED ABOVE. THE ENTERTAINMENT SYSTEM AND THE REAR CAMERA DO NOT WORK. THIS IS A SERIOUS SAFETY CONCERN REGARDING THE REAR CAMERA. THE C-CLASS IS DESIGNED IN SUCH WAY THAT YOU DEPEND ON THE CAMERA WHEN REVERSING AND IT IS VERY DIFFICULT TO SEE THE REAR VIEW WHEN BACKING AND LOOKING FROM ALL ANGLES. I CALLED YOUR HQ IN MARYLAND FOR ASSISTANCE, THEY WERE UNAWARE OF POTENTIAL REPORTED PROBLEMS. THEIR BEST ANSWER WAS TO CALL THE DEALERSHIP. THE FOLLOWING DAY, I RECEIVED A PHONE CALL FROM NEW COUNTRY MOTOR CARS MERCEDES BENZ OF HARTFORD, CT STATING THAT THEY HAVE NOT HEARD OF THIS PROBLEM AND ITS VERY UNLIKELY THAT IT WAS ASSOCIATED WITH THE RECENT RECALL REGARDING THIS VEHICLE. UPON ARRIVAL, AND RETELLING MY STORY TO THE SERVICE ADVISOR HELDER CRESPO, HE TOLD ME THAT THEIR RECEIVED NUMEROUS COMPLAINTS ABOUT THIS PARTICULAR VEHICLE MAKE AND THAT OTHER CUSTOMERS ARE AFFECTED BY THIS SIMILAR PROBLEM. IT BEEN THREE WEEKS, I HAVE NOT HEARD ANYTHING FROM MB OR DEALERSHIP. I AM QUIET APPALLED BY THIS MATTER AND SHOCKED BY THE IMPROPER COMMUNICATION FROM MB TO THEIR LOYAL CUSTOMERS. IS THIS 'THE BEST OF NOTHING' CUSTOMER RELATION?! I AM EXTREMELY DISSATISFIED HOW THIS MATTER IS BEING HANDLED AND THAT NOT EVEN ONE SINGLE PERSON WHO KNEW ABOUT THIS ISSUE DID NOT EVEN APOLOGIZE FOR THE INCONVENIENCES THAT THIS HAD CASED ME.

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MY NAVIGATION AND CENTRAL CONTROL PANEL NOT FUNCTIONING AND FREEZING WITH MESSAGE "PLEASE WAIT". CAUSED SO MANY SAFETY PROBLEMS, INCLUDING BACKUP CAMERA NOT WORKING, TEMPERATURE CONTROL AND AIRFLOW SCREEN NOT SHOWING UP, BLUETOOTH PHONE SYSTEM NOT WORKING TO TAKE HAND-FREE CALLS, AND NO RADIO STATION IS WORKING AND/OR ONLY ONE UNKNOWN RADIO STATION TUNEUP BUT CAN'T SWITCH TO ANOTHER STATION AT ALL TO LISTEN HIGHWAY TRAFFIC INFORMATION. IT'S BEEN ALREADY 3 WEEKS AND I VISITED DEALERSHIP AND CALLED MERCEDES BENZ CUSTOMER SERVICES BUT NO HELP/SOLUTION AVAILABLE SO FAR. ASKED ME TO JUST WAIT FEW MORE DAYS.

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I HAVE A 2015 MERCEDES BENZ C300. I HAVE NOT EVEN OWNED THE CAR FOR ONE YEAR AND I HAVE ALREADY HAD A WHOLE LIST OF PROBLEMS THAT ARE NOT BEING RESOLVED. THE STEREO QUIT WORKING, THE BACK UP CAMERA DOESN'T WORK, THE AC WORKS ON AND OFF, AND MY HANDS FREE DOES NOT WORK AT ALL. THIS ALL HAPPENED ONE DAY WHEN I TURNED ON MY CAR TO LEAVE WORK. THE STEREO WAS FROZEN AND IT HAS STUCK LIKE THAT. MERCEDES HAS NOT SENT OUT A RECALL OR ANY NOTIFICATION AT ALL. I TOOK THE CAR TO THE DEALERSHIP AND THEY SENT IT BACK WITH NO IDEA OF WHEN IT WILL BE FIXED.

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TL* THE CONTACT OWNS A 2015 MERCEDES BENZ C300. THE CONTACT STATED THAT THE DIGITAL SCREEN USED TO UTILIZE THE BACK UP CAMERA, RADIO AND BLIND SPOT FAILED TO OPERATE. THE CONTACT WAS CONCERNED THAT THE FAILURE WOULD RESULT IN A CRASH. THE VEHICLE WAS TAKEN TO MERCEDES BENZ OF COLLIERVILLE (4651 S HOUSTON LEVEE RD, COLLIERVILLE, TN 38017) WHERE THEY INFORMED THE CONTACT THAT THE FAILURE OCCURRED DUE TO THE XM RADIO SYSTEM WAS UPDATING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS A TEMPORARY SOFTWARE UPDATE AVAILABLE. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE APPROXIMATE FAILURE MILEAGE WAS 24,000.

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2015 MERCEDES BENZ C300 (W205) HACKED SATELLITES ISSUE ON MON MAR 19, 2018 AFFECTING COMMAND/AUDIO 20 SYSTEM INITIAL ISSUE: *BLUETOOTH AUDIO WOULD NOT CONNECT SUBSEQUENT ISSUES: *RADIO SELECTION FREEZES ALL OPERATIONS FOR ABOUT 60-SECONDS, AND DOES NOT PROVIDE ACCESS TO RADIO *BLUETOOTH DISABLED PERMANENTLY IN SYSTEM SETTINGS *USB DEVICES WILL NOT CONNECT AND PLACES COMMAND INTO PERSISTENT WAITING STATE *BACKUP CAMERA DID NOT DISPLAY ON AT LEAST TWO OCCASIONS CONCERNS WITH CURRENT STATE, FRI MAR 23, 2018: SAFETY *CANNOT USE HANDS-FREE FEATURES OF PHONE, ENDANGERS DRIVING WHILE HOLDING A PHONE (WHICH IS ILLEGAL IN MANY STATES/LOCALITIES) *BACKUP CAMERA DYSFUNCTION COULD CAUSE AN ACCIDENT WHILE BACKING UP (SEE ATTACHMENT FOR MORE INFO.)

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DONT KNOW WHICH CATEGORY IT FALLS. I BOUGHT THIS CAR IN AUGUST 2015. IN ONE WEEK IT WOULD NOT START EVEN. TOWED TO DEALERSHIP AND THEY SAID, THE GROUNDING SCREW WAS LOOSE. I AM SO SURPRISED THAT A CAR COMES OUT FROM FACTORY WITH A LOOSE GROUNDING ISSUE. IN THE LAST 2 WEEKS, THE CAR JUST STALLED AT THE SIGNAL. ALL LIGHTS CAME UP. I HAD THE ECO START/STOP MODE ON. THIS HAPPENED 3 TIMES AND FINALLY I SHUT THE ECO START/STOP MODE DOWN. IT IS SO DANGEROUS THAT IN HEAVY TRAFFIC, WHEN PEOPLE ARE READY TO DRIVE ON CHANGE OF SIGNAL, THE CAR WONT MOVE, PEOPLE ARE HONKING AND FRUSTRATED AND I AM TOO. LOOKED ONLINE AND SO MANY PEOPLE ARE COMPLAINING THE SAME. THE WHOLE OF DASHBOARD LIGHTS UP LIKE WHEN A CAR STALLS. THIS IS VERY DANGEROUS. ANYBODY WAITING BEHIND YOU CAN TAKE THE PEDAL FROM THE BRAKE AND SMASH INTO YOU. SIMILARLY, FOR LAST 2 MONTHS, I HAVE NOTICED THAT THERE IS A JUMPING NATURE WHEN YOU TAKE LEG OF THE BRAKE AT THE SIGNAL. THAT SCARES ME AS WELL. FROM THE FEEL OF IT, I FEEL THIS IS PRIMARILY A SOFTWARE ISSUE WHERE THE COMPUTER THINKS IT IS IN SOME MODE WHEN IT IS NOT OR SOMETHING AND SHUTS EVERYTHING DOWN AS A PRECAUTIONARY MEASURE OR SOMETHING

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RADIO, BLUETOOTH TELEPHONY COMMAND CONTROL STOPPED WORKING (ERROR MESSAGE SAYS 'DEVICE UNAVAILABLE'); ON MAR 19 2018, MERCEDES BENZ DEALER (CHICAGO) REPRESENTATIVE SAID THE CAR NEEDS SOFTWARE UPDATE BUT COULD NOT SAY WHEN THE UPDATE WILL BE AVAILABLE. LACK OF HANDS-FREE TELEPHONY MAKES DRIVING UNSAFE.

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COLLISION ASSIST INOPERATIVE DASH LIGHT CAME ON WHILE HIGHWAY DRIVING FOLLOWED BY A LOSS OF POWER AND ACCELERATION. VEHICLE NEEDED TO BE TURNED OFF AND RESTARTED TO BE DRIVABLE.

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I WAS DRIVING AT APPROX. 20-25 MPH DURING DAY LIGHT AND ALL OF A SUDDEN THERE WAS LIGHT BLINKED ON MY DASHBOARD FOR APPLYING THE BRAKES BECAUSE OF ANOTHER VEHICLE AHEAD OF ME. I APPLIED THE BRAKES AS WELL AS BRAKE ASSIST PLUS SYSTEM GOT ACTIVATED AS WELL. BUT STILL MY VEHICLE END UP HITTING THE VEHICLE AHEAD OF ME. THE BRAKE ASSIST PLUS SYSTEM WHICH IS CLAIMED BY MERCEDEZ TO TAKE BRAKE AUTOMATICALLY TO BRING THE SYSTEM TO HALT IN CASE OF EMERGENCY DID NOT WORK AND IT END UP HITTING ANOTHER VEHICLE IN FRONT OF MY VEHICLE

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TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C350. WHILE DRIVING 65 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE. MULTIPLE WARNING INDICATORS ILLUMINATED. AFTER THE VEHICLE WAS TURNED OFF AND RESTARTED, IT OPERATED CORRECTLY. THE VEHICLE WAS TAKEN TO FRED MARTIN OF YOUNGSTOWN (4701 MAHONING AVE, AUSTINTOWN, OH 44515, (330) 793-2444) WHERE THE CONTACT WAS UNAWARE OF THE DIAGNOSIS; HOWEVER, HE WAS INFORMED THAT SOME OF THE WIRING WAS CLEANED. THE CONTACT MENTIONED THAT THE FAILURE RECURRED A YEAR LATER AND AN APPOINTMENT WAS SCHEDULED WITH THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE DEALER TO CONTACT THEM WITH THE DIAGNOSTIC RESULTS. THE APPROXIMATE FAILURE MILEAGE WAS 17,000. THE VIN WAS NOT AVAILABLE.

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THE VEHICLE'S COLLISION PREVENTION ASSISTANT PLUS OPTION OFTEN DISPLAYS DURING DRIVING. THIS CAUSES THE CAR TO LOSE ACCELERATION AND PREVENTS YOU FROM ACCELERATING REGARDLESS OF HOW HARD YOU PRESS THE GAS PEDAL. THIS HAPPENS FOR NO APPARENT REASON AND OCCURS WHILE IN THE MIDST OF DRIVING, USUALLY WITHIN A BUSY INTERSECTION AND HAS ALSO HAPPENED TO ME SEVERAL TIMES WHILE DRIVING ON THE HIGHWAY. I AM VERY AFRAID TO DRIVE THIS VEHICLE. THE ONLY WAY TO CORRECT THIS WHEN IT OCCURS IS TO PULL OFF THE ROAD, SHUT THE CAR DOWN, AND RESTART THE ENGINE AFTER A FEW MINUTES. MY CAR WAS SERVICED ON 1/13/18 AND WHEN TESTED, NO EVIDENCE OF THIS WAS FOUND. SINCE THEN, THIS MALFUNCTION HAPPENED ON 1/14 AND AGAIN TODAY 1/15. THIS MALFUNCTION HAS THE POTENTIAL TO BE CATASTROPHIC. I'VE ADVISED THE DEALER THIS NEEDS TO BE SERVICED AND FIXED, OTHERWISE WE WILL BE ASKING FOR A NEW VEHICLE FOR THE REMAINDER OF THE LEASE. I AM VERY FEARFUL TO DRIVE THE CAR, ESPECIALLY WITH OUR TWO YOUNG CHILDREN.

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TL* THE CONTACT OWNS A 2008 (NA) MERCEDES-BENZ C200. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 AND 16V363000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (HENDRICK MOTORS OF CHARLOTTE MERCEDES-BENZ, 5201 EAST INDEPENDENCE BLVD, CHARLOTTE, NC 28212) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (MERCEDES-BENZ MANHATTAN, 770 11TH AVENUE, NEW YORK, NY, 10019) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT

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