Jul 8, 2015SteeringWheels
I PURCHASED A BRAND NEW LEXUS NX200T F SPORT AWD ON JUNE 16, 2015 AT 145 MILES. ON JUNE 18, 2015, A FRIEND SUGGESTED THAT I TOOK THE CAR FOR A LONGER HIGHWAY TEST DRIVE AND DISCOVERED THE CAR IS STEERING OFF TO THE RIGHT ON HIGHWAY 15 FROM LAS VEGAS, NV TO PRIMM, NV. I CONTACTED THE DEALERSHIP AND RETURNED THE VEHICLE. ON JUNE 22, LEXUS OF LAS VEGAS CALLED AND SAID THAT THEY HAVE REPLACED LOWER CONTROL ARM AND SAID THAT THE ALIGNMENT IS WITHIN RANGE. ON JUNE 23, I RETURNED THE VEHICLE AND COMPLAINING THE CAR IS STILL STEERING OFF TO THE RIGHT. ON 27TH, I WENT TO PICK UP THE CAR, LEXUS SAID EVERYTHING WORKS JUST FINE BUT THERE WAS NO REPORTS GIVEN. ON JUNE 30, I TOOK MY CAR TO THIRD PARTY ALIGNMENT RECOMMENDED BY FIVE OTHER MECHANICS TO SEEK A SECOND OPINION ABOUT THE ALIGNMENT OF MY VEHICLE. THE 4 DIFFERENT SHOP MECHANICS TEST DROVE ALONG WITH A ALIGNMENT SHOP SAID THIS CAR'S ALIGNMENT IS NOT PERFECT. ON JUNE 30, I TOOK THE CAR BACK TO THE DEALERSHIP. THE DEALERSHIP IS REFUSING TO DO ANY ALIGNMENT ADJUSTMENT WITHOUT LEXUS CORPORATE INVOLVE. I MUST WAIT UNTIL AUGUST 12. IN THE MEAN TIME, I AM RISKING MYSELF AND GENERAL PUBLIC'S SAFETY TO DRIVE A CAR WITH AN ALIGNMENT ISSUE. IS THERE SOMEONE WHO WILL BE WILLING TO HELP?
NHTSA ODI 10732722
Jan 5, 2015Wheels
HELLO! PLEASE HELP US! WE BOUGHT A BRAND NEW CAR FROM POHANKA LEXUS (CHANTILLY, VA 20151) ON 12/ 31/ 2014. WITHIN 24 HOURS OF PURCHASE, WE NOTIFIED THE SELLER THAT THIS VEHICLE IS PULLING (DRIFTING) TO THE RIGHT. THE SELLER SAID: "IT'S A ROAD FAULT!" WE DIDN'T TRUST HIM, BECAUSE "THE PULLING" WAS REALLY NOTICEABLE ON ALL ROADS. I HAVE TO "FIGHT" WITH IT TO GO STRAIGHT! IT'S VERY DANGEROUS! SO, WE MADE THE FIRST AVAILABLE APPOINTMENT WITH LEXUS OF SILVER SPRING. ON MONDAY, 01/ 05/ 2015 THEY GAVE US INVOICE # [XXX]. THEY SAID THE CAR IS INDEED PULLING TO THE RIGHT, BECAUSE THE INSTALLED ALIGNMENT DOESN'T MATCH/FIT THIS NEW LEXUS MODEL. THEY NEED TO ORDER AND REBUILD/ REINSTALL THE WHOLE ALIGNMENT. IT'S GONNA TAKE MINIMUM A FEW WEEKS. THE SERVICE INVOICE STATES: "AFTER TECH TEST DROVE WITH THE VEHICLE. NOTICED VEHICLE PULLING TO RIGHT WAITING TO GET ALIGNMENT UPDATE WILL CALL BACK TO THE CUSTOMER AS SOON AS WE GET UPDATE" WE CONTACTED THE SELLER AND TOLD HIM THAT WE WANT TO REJECT THE CAR THEY SOLD US, BECAUSE IT'S FAULTY/ DEFECTIVE! IT'S REALLY UNSAFE AND WE AFRAID TO DRIVE IT. WE BOUGHT A NEW CAR NOT TO WORRY ABOUT REPAIRS ON THE SECOND DAY OF PURCHASE! WE BOUGHT THIS CAR TO DRIVE KIDS AND WE PAID PREMIUM FOR THE GOOD BRAND. THE SELLER TELLS NONSENSE AND WE DO NOT TRUST HIM. HE SAYS THAT IT'S NOT DANGEROUS, IT SHOULDN'T BOTHER US AND HE STATES THAT THE CAR IS NOT DEFECTIVE. HOW COMES? IF IT DOESN'T WORK PROPERLY, THEN IT'S DEFECTIVE! AND WE DO NOT WANT TO KEEP AND REPAIR DEFECTIVE/ FAULTY CAR. IS IT POSSIBLE TO ARRANGE AN INDEPENDENT INSPECTION TO STATE THAT THE VEHICLE IS DEFECTIVE ? THIS IS A BRAND NEW 2015 LEXUS MODEL - NX200T. MAYBE, IT SHOULD BE RECALLED! IT'S NOT SAFE TO DRIVE! PLEASE, HELP US! THANK YOU VERY MUCH IN ADVANCE! WITH THE BEST WISHES, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ODI 10670322