What 1,344 owners told NHTSA about the 2015 Jeep Grand Cherokee Trackhawk

- Incident: Passenger seat headrest deployed without reason. Upon looking it was identified that the small plastic headrest clips spontaneously broke on their own (no accident). Car is parked in the garage every day. The headrest was normal when vehicle was parked. The headrest was found deployed when the car was utilized the next morning. - Available for inspection upon request. - Issue appears to be a well known problem for Jeep Grand Cherokee vehicles when looking online, yet no recall noted on my specific Jeep Grand Cherokee. - Safety: had this deployed while someone was in the car it could have caused injury. - No warning lights or other notifications before or after headrest deployment. - Jeep has never let me know about any headrest recall or potential headrest issue though all services have been done through their service departments.

NHTSA ODI 11673451

The head rest on the driver side popped open without a crash.

NHTSA ODI 11673531

I was adjusting my front passenger seat when out of nowhere my headrest snapped/ pop open apart . Keep in mind I take care of my vehicle this shouldn’t had happened . I was checking it out and plastics pieces are broken they should fix it with a better material.

NHTSA ODI 11666203

The active headrest shot off without cause and whiplashed my head and neck. There was not an accident or any reason for it to go off.

NHTSA ODI 11664191

While driving downtown Atlanta, Ga I heard a loud noise and then a hit in the back of my head. I was startled at first not knowing what had happened. I first thought maybe I way hit by another vehicle, or someone may have thrown something from the overpass. I got off the interstate and found the head rest had blown open. I have since learned that possibly the car maker is aware of the problem, I don't know if the car maker is fixing the problem. I see where this could have negative results to owners that already have neck and back problems, another big concern is having an accident. This occurred [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11663270

The drivers headrest spontaneously exploded while we were driving and hit the driver in the back of the head and created a loud gunshot noise that startled us. When we stopped to inspect the headrest, the plastic clips that held it in place had snapped. We were not in a collision, nor did we hit any significant bumps. His head was not even touching the headrest when it occurred.

NHTSA ODI 11657785

Driver side head restraint exploded automatically.

NHTSA ODI 11654313

Seat active headrest deployed on its own. Plastics holding rod inside is broken and headrest cannot be snapped back into place. No warning or symptoms prior to failure. Headrest hit passengers head when it snapped and deployed.

NHTSA ODI 11641474

The headrest broke for no reason

NHTSA ODI 11641008

My driver seat headrest popped out while I was driving and hit the back of my head rather hard. It startled me and thankfully I was able to keep control of my vehicle. After investigating the issue, it is visible that the clips that hold the pressured headrest in place are broken. Jeep dealership said it is not a warranty issue and not a recall issue. It should be a defect issue for replacement. No warning lamps went off, no beeping prior to hit happening. Also, a few months later, the passenger headrest did the exact same thing. Nobody was even in the seat. I was driving and I heard a pop sound and looked over at the headrest protruding from its frame. Sure enough, same problem. Something broke inside of the headrest and I am unable to press it back together. One headrest doing it may not be an issue; however, BOTH headrest doing it while not being involved in hard breaking or an accident is not acceptabe.

NHTSA ODI 11640619

Passenger headrest popped open while the vehicle was unoccupied, discovered it the next day taking my daughter to the bus stop. Drivers side head rest popped open a couple weeks later while we were driving about 35mph. Vehicle was not in any kind of collision when either of these incidents happened.

NHTSA ODI 11636449

The driver side head restraint mysteriously came apart. We discovered it one morning as we were getting into our car. We've read that there is an extended warranty applicable to the restraint. I've spoken with our local dealer who has begun the repair process (ordering parts, etc.). However, I am concerned that the passenger side one will break as well, perhaps while my husband or guest is sitting in that seat. We purchased the Jeep on 01.19.15, so the extended 10 year warranty that the manufacturer offers will expire for us on 01.18.25, a short time from now. Most likely, the other head restraint will not fail in the next few weeks, so we would be left paying for the 2nd restraint failure ourselves. We definitely feel that a recall should be issued for this manufacturing issue.

NHTSA ODI 11630999

On 12/09/2024, I got into the vehicle, sat in the driver seat, turned the ignition on, and then immediately, the driver seat adaptive headrest popped open hitting the back of my head forcefully. I looked inside the headrest and it appears that there are two plastic pieces that cracked and broke apart.

NHTSA ODI 11630403

Front Passenger seat head rest deployed for no reason and without any impact or accident.

NHTSA ODI 11628019

Passenger seat headrest popped open. It could have been harmful if we were in the car when it happened. There was no warning. We have owned the Jeep since 2017. We do not adjust the headrests. There has been no wear and tear since we purchased, so no reason this should have broken on its own.

NHTSA ODI 11624429

I was driving and heard a snap. And realized the HEADREST popped open for absolutely no reason.

NHTSA ODI 11622319

I was driving and all of sudden I heard a loud noise. And seen that the HEADREST had pooped open on its own for no reason.

NHTSA ODI 11622320

I have a 2015 Jeep Grand Cherokee, and the front seat headrest popped out while I was driving at 35 miles per hour. My daughter was sitting there, and fortunately, no injuries occurred. This happened on the passenger side, but six months ago, it happened on the driver’s side as well, which I replaced with a used part for $200. This is definitely a dangerous defect and needs to be added to the recall list.

NHTSA ODI 11617387

The headrest deployed on passenger side while driving. Max Dye of Salem, Illinois checked headrest in March and said it was covered under extended warranty and they ordered replacement. Informed today Oct 1st that they have the headrest at factory but won’t ship because hazardous materials and tomorrow Oct 2nd the warranty will expire anyway. Very Crooked Wanted to know if I would pay for everything they would ship. Max Dye needs to be brought up on charges. Very Crooked!

NHTSA ODI 11617626

My passenger headrest deployed while I was driving. My passenger just felt alittle hit in back of her head from the impact but nothing major. Nobody has looked at it because it just happened last night.

NHTSA ODI 11616584

On Saturday, August 31, I was traveling approximately 50 on a freeway overpass, when my head was hit/jutted forward, causing an immediate migraine. This caused me to hit the brakes a bit and veer a little. Upon stopping and inspecting, the headrest had come apart. After googling, I see there had been a serious issue with the “Active Headrest Restraint” on select Chrysler models. This matches my incident.

NHTSA ODI 11613199

I got into my car and headed home from work. All of a sudden, my headrest popped apart and smacked me in the back of the head. I was not involved in any sort of accident. I was just driving. I pulled over and looked around because I didn’t understand what smacked me in the back of the head. I got out of my vehicle and looked at my seat. My head wrist had popped completely apart, and the clips that held it together were broken, disabling me from putting it back together so that I could drive safely and comfortably.

NHTSA ODI 11613020

Passenger headrest deployed without an accident.

NHTSA ODI 11606033

I was trying to raise my headrest to install a seatcover and the headrest deployed in my face. The vehicle was parked and not running, I was not injured, only startled. However, had I been driving this message would read differently. After searching Google I found there are known issues for this and it was suggested to report it to NHTSA. I have an appointment Monday at 9am at Toliver in Mineola, TX to have it looked at.

NHTSA ODI 11603472

While driving down the road the active headrest on the passenger seat activated and came apart. It is now hanging on by the cord. The dealer we bought the Jeep off of said because it is out of warranty there is nothing they can do. No one can now ride in the passenger seat due to the headrest hanging by the wires.

NHTSA ODI 11598355