What 1,344 owners told NHTSA about the 2015 Jeep Grand Cherokee Trackhawk

The contact owns a 2015 Jeep Grand Cherokee. The contact stated the infotainment system turned off intermittently while driving, and occasionally failed to turn off when the vehicle was turned off. The dealer was contacted and informed that the VIN was not under recall. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 69,000.

NHTSA ODI 11718778

Had to have repairs done after two weeks of purchase of vehicle for recall for vehicle losing power when picking up speed also engine light is on continuously. Contacted dealer and requested repairs Dealer was non-compliance.I had to pay for repairs myself. Still having issues and engine light still on. Contacted dealership and requested reimbursement for repairs 5 months ago haven't been reimbursed yet. What can I do. Spent $1400 for repairs

NHTSA ODI 11718184

While driving my vehicle on the highway, the steering wheel locked up and it put itself into neutral. The abs system notification and another light was active and my jeep stated my vehicle was going too fast for the gear it was in. The abs breaking system bypassed the nss safety feature in my jeep causing me to go off the road as a I lost all control of the steering in my vehicle. Upon a check by the mechanic, I had faulty wiring in the wiring harness which they cannot replace because the part is no longer made. My jeep is only a 2015. I went off the road because there was poor weather - it was snowing out and my vehicle would not respond to any gear resulting in my turning the vehicle off. My jeep was towed to the dealership for diagnosis. I have not picked up my jeep yet due to the dealership schedule but have attached the communication with them concerning the problems.

NHTSA ODI 11707593

The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL). The contact stated that when the vehicle came to a stop, the vehicle jerked abnormally. Additionally, while driving forward, the vehicle jerked abnormally. The contact stated that an unknown message was displayed on the instrument panel. The contact stated that on a separate occasion, the gear shifter icons and gauge icons failed to activate and function as intended. The vehicle was taken to the dealer and was diagnosed with transmission failure. The contact asked the dealer to complete the recall repair; however, the dealer refused. The vehicle was not repaired due to the cost. The failure persisted, and the vehicle remained at the residence unrepaired. The manufacturer was not made aware of the issue. The failure mileage was approximately 170,000.

NHTSA ODI 11687364

The electronic shifter goes out of gear showing a long line with no gear letter while I am driving. I have to hurry and put it in a gear. It has done that while driving at a fast speed and a low speed. It scared me when I was on the highway going between 70 and 85. At first I didn’t know what to do whether to apply brakes or shift back in gear. I couldn’t apply brakes because someone was right behind me so I grab the shifter and push the button and put back in drive. That happened to me about three or four times going to work on a busy highway.

NHTSA ODI 11685665

I was crossing a road to get to the median and my Jeep stopped moving in the middle of a 4 lane highway, separated by a median that I never made it to due to it stopping moving during acceleration. It made noise when I pressed on the gas pedal but didn’t go anywhere. I was hit by a car that couldn’t avoid me, and my daughter and I were injured in the crash. My daughter had a fracture in her right leg & facial bruising. I had a laceration requiring stitches and facial bruising, lost consciousness at the scene and am severely concussed. Progressive deemed my Jeep a total loss.

NHTSA ODI 11637847

My car has been having symptoms of a recall associated with other 2015 Jeep grand Cherokee - around electronic braking system , something with the brake booster. The brake light comes on. It has been for years. Mechanic couldn’t figure it out and finally mentioned it is likely from a recall. But the recall is not vin specific so I can’t get it fixed fully covered by my dealer. Can you please review and assign the recall to my vin? Thank you

NHTSA ODI 11635549

My car keeps slipping into neutral, not able to go over forty three miles per hour. Will not go into park or drive at times. Electrical issues. This has happened several times two times on the freeway, with one of them and entering the freeway, almost causing an accident.

NHTSA ODI 11629559

The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the vehicle shut off with the "Service Transmission - Restart in Park with Vehicle at Zero Speed" message displayed on the instrument panel. The contact stated that vehicle restarted after several attempts and resumed normal operation. The vehicle had been taken to several independent mechanics and the dealer; however, the failure could not be duplicated nor was the cause of the failure determined. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 100,000.

NHTSA ODI 11628512

Blinker switch with not reset when turning right . It just clicks but does not turn off

NHTSA ODI 11624525

The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving at approximately 30 MPH, the windshield wipers were unintentionally turned on, the infotainment screen darkened, and the vehicle lost automotive power; the vehicle failed to shift to park. The vehicle independently turned off and after several minutes independently started however, there was an abnormal sound coming from the engine compartment. All of the warning lights were intermittently illuminated. The contact stated that she had to call the local Police Department to assist her with exiting the vehicle safely however, no police report was filed. The failure occurred on several different occasions. The contact stated that she sustained emotional distress due to the incident. The vehicle was taken back to the place of residence. The contact did research and was made aware of NHTSA Campaign Number: 16V240000 (Power Train) however, the VIN was not included. A dealer was not contacted and the vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

NHTSA ODI 11622829

The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving 75 MPH the service shifter warning light was illuminated and had been illuminated for several months. The contact stated the vehicle shifted into gear without engaging the gear knob while driving and while parked. The contact also stated the vehicle was able to shift into gear without engaging the gear knob and without depressing the brakes. In addition, the contact stated the gear did not shift into the desired gear without wiggling and bumping the gear shift to release the gear stick. The vehicle was taken to the dealer who informed the contact the vehicle was repaired under NHTSA Campaign Number: 16V529000 (Power Train), however, the failure persisted. The manufacturer was made aware of the failure. The approximate failure mileage was 100,000.

NHTSA ODI 11578475

When raining the water will leak throug the sunroof or headliner not sure where it comes through but it comes from 2 places one hitting the arm rest / middle console which caused the terrain selection to go out and im worried it will cause the screen or something else to go out and catch on fire as I read it is common with these problems , when I purchased the vehicle as well they said it was just a frozen trunk gate spring but once I looked up the problem happening it is said to cause the gate to go out

NHTSA ODI 11576349

After an oil change, my jeep starting ticking. I've read of several recalls. My jeep is having all 10 of the recall issues.

NHTSA ODI 11561757

I have had several incidents where the car was not responding properly such as fob key unlocking car, even with brand new battery, I’d have to unlock car manually but alarm would go off for 10min+ then randomly stop and car would allow me turn it on. Sunroof wouldn’t work properly and get stuck. One night ( about 8/12) car lights turn on and off and power gate lift opens randomly and battery catches fire which is extreme danger. Someone was able to put it out in time. This is a fairly new battery. Car has been in dealership for about 3 weeks now and I have been told that the body control module failed causing non stop current to the battery causing it to explode. I am now being charged $1600~ for repair/ parts.

NHTSA ODI 11542323

Car does not accelerate on a hill readily. Difficult to get it to move as necessary at times.

NHTSA ODI 11539016

I had a warning code of service electronic throttle. It then started to regenerate and we took it to Lithia Jeep to fix EGR recall. They needed to replace engine intake because it caught fire. Several months later the car broke down while driving, sputtering, knocking, squealing. Upon inspection, metal flakes found in oil. Suspected HPFP sucked into engine causing havoc. The HPFP is an open recall but no available replacement parts. I'm currently out of a vehicle. I've contacted Jeep but haven't heard a reply

NHTSA ODI 11538162

USB 12V connector caught fire and melted the panel while car was off Yes it is available for inspection upon request If it would have happened while driving it would’ve put all passengers at risk It has not been confirmed by a dealer It hasn’t been inspected by mfg. insurance or police. There were no warning lamps, symptoms or msg. prior to the failure this happened 7/31/2023 I was unloading my groceries from the back when I came back out to get more bags, I noticed that the cabin was full of smoke. I’m trying to get an estimate to replace it so I can file a claim with my insurance company.

NHTSA ODI 11536580

Blinker switch will not go back after making Right hand turns

NHTSA ODI 11536010

While driving vehicle shuts off unexpectedly, with steering wheel losing power steering. It will then have trouble starting again. Turning on and off by itself. It will then work just fine after 15-20 minutes.. It has been doing this every few months for a couple years now. I have taken to dealer a couple times, and they have had me change battery initially. But can’t give me a reason why it keep happening after that. Most recently, once I was able to work again after it had shit off on me while driving, it would then not shut off. I could not turn the car off. I took to dealer, and eventually it turned off. It is at dealer currently at time of this writing.

NHTSA ODI 11531731

We were driving and we heard a chime and nothing showed on the display panel. Then we went thru the displays and saw a message regarding the ACC something about manual something. Then we lost power. Since we were on the highway We turned the truck off and started it again to potentially reset. We drove a couple blocks to exit the highway and lost power again. The we got out of the vehicle and smelled smoke. We peaked under the hood and saw fire. We all got out, grabbed our stuff and then the fire spread and engulfed the truck. Total loss.

NHTSA ODI 11530432

Check engine light code P06DE occurred 04/2022. Oil pressure sensor removed And replaced. Check engine light code P06DE occurred 05/2022. Performed 2nd oil change in less than 1 month. Check engine light code P0440 occurred 10/2022. Evaporative System Integrity Monitor Switch replaced. Check engine light code P06DE occurred 03/2023. Oil pressure sensor removed And replaced (including R&I Lower intake Manifold). Check engine light code P06DE occurred 04/2023 Oil pressure sensor removed And replaced. Replaced oil pump and gaskets needed for reassembly of engine. Check engine light code P0523 occurred 05/2023. Replaced transfer case module. Check engine light code P0523 occurred 06/2023.

NHTSA ODI 11525706

The computer/screen died disabling most of the essential controls/functions of the vehicle including: hands free calling, control of the temperature/air flow, park assist/safety options, security features. This issue also disabled the ability to control other functions such as the windshield wipers and drained the battery until it died. The battery had to be recharged and then after that any time I turned the car off I had to unplug the battery so that it wouldn’t be drained.

NHTSA ODI 11525211

The instrument cluster stopped working and is completely blacked out. There was no warnings that it was going to happen. It just stopped working and no I do not need a new fuse. It's just a bad cluster

NHTSA ODI 11523073

Cruise Control, O2 SENSOR, Fuel/Propulsion System , BATTERY, If your check engine light is not on when you take it to the service department they say its hard to detect serves needs. Come back when it comes on again. Trouble while driving when using cruise congtrol it excellerate15miles beyond speed set very scary while driving next 30 minutes smell smoke next flames and smoke coming from underneath hood, open door flames and smoke can into jeep. Causing me to hit my head tryng to watch the fire and get out the truck and getting the two kids out the back the we ran then the exploded. The 911 button inside did not work! Now we can't sleep!

NHTSA ODI 11498208