Feb 6, 2020Electrical systemSeatsFire1 injury
MY SEAT HEATER MALFUNCTIONED, BURNING A HOLE IN MY SEAT BACKREST, AND BURNING A HOLE IN MY JACKET! 30 SECONDS AFTER LEAVING MY HOME, DRIVING ON A RESIDENTIAL STREET, I SUDDENLY FELT A SHARP POKING IN MY BACK. WHEN I REACHED BACK I WAS SHOCKED TO FEEL THE SEAT BURNING AND A HOLE IN THE SEAT! I REACTED IMMEDIATELY, TURNING OFF THE SEAT HEATER AND PULLING OVER. MY CAR HAD SMOKE AND SMELLED OF BURNING PLASTIC. I LOOK AT THE BACK OF MY DRIVERS SEAT AND THERE WAS A HOLE IN THE SEAT WHERE IT BURNED STRAIGHT THROUGH. AND WHEN I TOOK OFF MY JACKET I FOUND A HOLE THERE AS WELL WHERE THE SEAT BURNED THROUGH IT AS WELL. I HAD A SMALL BURN, BUT IT WAS ONLY MINOR. IT WAS A DISTURBING SITUATION THAT COULD HAVE BEEN WORSE IF I DIDN'T REACT IMMEDIATELY OR WAS DRIVING ON THE HIGHWAY. TODAY I TOOK IT INTO MY LOCAL GMC DEALER WHO DIDN'T SEEM VERY CONCERNED AND LET ME KNOW IT WOULD BE EXPENSIVE TO GET IF FIXED. I DECLINED THE SERVICE AT THIS TIME. I THEN CALLED GMC CUSTOMER SERVICE WHO DOCUMENTED MY SITUATION, BUT ALSO DIDN'T SEEM CONCERNED. I WOULD HAVE HOPED GMC WOULD HAVE WANTED TO AT LEAST DIAGNOSE ROOT CAUSE TO ENSURE THERE IS NOT A LARGER PROBLEM ON THEIR HANDS. I AM NOT LOOKING FOR A PAYDAY HERE. I WANT TO MAKE SURE THIS DOESN'T HAPPEN TO OTHERS AT A TIME THAT IT COULD CAUSE A MORE SERIOUS ACCIDENT OR INJURY.
NHTSA ODI 11307540
Dec 2, 2019Transmission & drivetrainElectrical systemEngineFire
CAR WAS PARKED IN FRONT OF OUR HOUSE AND COMBUSTED IN THE MIDDLE OF THE NIGHT WHILE WE WERE SLEEPING. CAR WAS EXPLODING AND ENGULFED IN FLAMES...COMPLETELY DESTROYED VIA FIRE AND THE WORST DAMAGE WAS IN THE ENGINE COMPARTMENT. CAUSE OF THE FIRE IS UNKNOWN ALTHOUGH BASED ON RESEARCH SOUNDS LIKE NHTSA CAMPAIGN #14V007000 OR 14V152000. FIRE DEPARTMENT EXTINGUISHED THE FIRE AND POLICE WERE ON THE SCENE.
NHTSA ODI 11286278
Feb 3, 2019Electrical systemFire
WIRING TO RADIATOR FAN CAUGHT ON FIRE. I WAS DRIVING THE CAR WHEN I SMELLED SMOKE. WHEN I PULLED OVER SMOKE WAS COMING FROM THE HOOD I OPENED THE HOOD AND THERE WAS OPEN FLAMES ON THE FAN WIRING WIRING.
NHTSA ODI 11173813
Jul 10, 2018Electrical systemFire
VEHICLE WAS TAKEN IN ON NOVEMBER 2017 DUE TO REAR TAILGATE/HATCH NOT OPENING PROPERLY AND MAKING NOISE SOMETIMES. STRUTS AND OTHER COMPONENTS REPLACED. VEHICLE IS NOW OUT OF WARRANTY AND REAR TAILGATE MODULE CAUGHT ON FIRE INSIDE THE VEHICLE AND BURNED UP. GM CUSTOMER CARE CASE 8-43560624XX WAS STARTED. PART SHOWS SIGNS OF FIRE, HEAVY COMPONENT DAMAGE BURN MARKS EVERYWHERE AND GROUND PLANES WITHIN THE PCB SHOW SIGNS OF EXTREME OVERHEATING, INSIDE OF THE VEHICLE SMELLS LIKE BURNT PLASTIC AND THE REAR TAILGATE COULD NOT BE OPEN. GM IS NOT CALLING IT A FIRE BUT IT IS OBVIOUS FROM THE PART THAT THERE WAS A FLAME AND A LOT OF HEAT. TRIED TO ESCALATE THIS PASSED GM CUSTOMER CARE SO GM ENGINEERS CAN AT LEAST LOOK AT IT BUT CHRIS (DID NOT PROVIDE LAST NAME AND/OR ID NUMBER) INFORMED ME THAT THERE IS NO MORE ESCALATION AT THIS POINT. WAS GIVEN THE TYPICAL SCRIPT "WE APOLOGIZE, BLAH BLAH BLAH, VEHICLE IS OUT OF WARRANTY".GM ENGINEERS SHOULD LOOK AT THE PICTURES AND THE PART TO MAKE SURE THIS IS NOT A SAFETY RELATED ISSUE. PICTURES ATTACHED OF THE "THERMAL" EVENT AS GM CALLED IT AS THEY CANNOT SAY IT CAUGHT ON FIRE.
NHTSA ODI 11110584
Sep 3, 2015Electrical systemCrash
TL* THE CONTACT OWNS A 2015 GMC YUKON. THE CONTACT STATED THAT WHILE REVERSING, THE VEHICLE STALLED WITHOUT WARNING ON TWO SEPARATE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING ON SIX SEPARATE OCCASIONS. THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. ON ANOTHER OCCASION, THE CONTACT WAS REVERSING AND THE VEHICLE STALLED CAUSING THE CONTACT TO CRASH INTO A VEHICLE PARKED NEAR THE REAR OF THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 9,000. UPDATED 11/18/15*LJ THE CONSUMER STATED THE VEHICLE ALSO HAD NUMEROUS OTHER ELECTRICAL ISSUES. SOME OF THE ISSUES CAUSED THE VEHICLE TO SHUT DOWN OR REVERSE. UPDATED 1/12/2016 *JS UPDATED 01/29/16.*JB
NHTSA ODI 10761342