What 188 owners told NHTSA about the 2015 Ford Transit Van - Gas

The contact owns a 2015 Ford Transit. The contact stated that while at a stop light, the vehicle stalled. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that the engine had seized and needed to be replaced. The cause of the engine failure was not yet determined. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 59,000.

NHTSA ODI 11633626

The contact owns a 2015 Ford Transit. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle lost motive power. The vehicle was taken to the dealer where it was diagnosed with a fractured front windshield cowl. In addition, rainwater was entering the engine compartment due to the fractured windshield cowl. The vehicle was diagnosed with a failed fuel rail. The contact was informed that the fuel rail needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer where it was diagnosed with a failed fuel system, failed fuel injector, and a failed glow plug. The contact was informed that the fuel system, fuel injector, and glow plug needed to be replaced. The vehicle was not repaired. The failure reoccurred. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact researched Technical Service Bulletin: 19-2091. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 120,000.

NHTSA ODI 11630974

The contact owns a 2015 Ford Transit. The contact stated while driving at undisclosed speeds, the check engine warning light was illuminated. The contact stated that the failure was related to Customer Satisfaction Program: 15B39 CPR and Technical Service Bulletin: 19-2091. The vehicle was taken to the local dealer, where it was diagnosed with water intrusion from insufficient sealing in certain areas of the engine compartment, allowing water entry into the engine compartment. The vehicle was not repaired. The manufacturer was contacted and confirmed that there was no warranty coverage on vehicle. The failure mileage was approximately 13,000.

NHTSA ODI 11629327

The contact owns a 2015 Ford Transit. The contact stated while driving approximately 65 MPH, the vehicle was shaking and vibrating abnormally. The contact stated that there was an abnormal banging sound underneath the vehicle. The contact stated that the vehicle stalled with several unknown warning lights illuminated. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the drive shaft flexible coupling had cracked and caused damages to the undercarriage, suspension, fuel line, and motor mounts of the vehicle. The contact was made aware of NHTSA Campaign Number: 19V767000 (Power Train). The contact was informed by the dealer that the vehicle exceeded the 40,000-mile limit set by the manufacturer in the recall for driving the vehicle prior to having had a permanent repair completed. The contact stated that the vehicle was no longer eligible for the repair. The vehicle was not repaired. The contact stated that he was not aware of the recall. The manufacturer was informed of the failure and denied the recall repair. The failure mileage was approximately 135,000.

NHTSA ODI 11622795

Ford performed a safety recall for driveshaft repair and the recall was performed - as a result of the upgraded parts (first section of driveshaft and ujoint) installed due to the recall, the driveshaft is out of balance due to the newly changed design of the driveline (going from a giubo joint to a ujoint). The vehicle now needs the rest of the driveshaft balanced (a ~15ft long driveshaft) as a result of the recall - this poses a safety issue because it could make the carrier bearings fail at any minute of operation

NHTSA ODI 11619726

Vehicle will randomly downshift into first gear at 40mph almost caused me to lose control

NHTSA ODI 11619025

When I was driving, the driveshaft came apart and everything underneath broke including fuel lines, brake lines, and turbo lines. Ford is refusing to pay for the recall repair.

NHTSA ODI 11611496

See attached document for complaint.

NHTSA ODI 11610184

TRANSMISSION DOWNSHIFTS TO FIRST GEAR FROM ANY GEAR AT ANYTIME. I have to stop and restart truck (VAN). Sometimes it will have to sit for several days before it works again. This is a ford transit f250 van with the 6 speed automatic transmission. This started around 30,000 miles. 2015 FORD TK EPO. I bought this brand new. This happens a lot, Thanks

NHTSA ODI 11603233

The Van looses all power. This has happened 4 times. The display will appear brake boost failure or engine failure. We were driving on the 60 fwy in the number one lane when this happened last. My husband was able maneuver to shoulder without causing an accident.

NHTSA ODI 11590192

Torque Converter Shutter at 66,000 miles (code P0741) on 2015 Transit T-250 Diesel

NHTSA ODI 11588908

The car stalled without warning while driving in heavy fast traffic which nearly caused a accident. It turns out that the recall Ford program [XXX] that addressed this issue was not performed by the dealership (even when it was serviced repeatedly at dealer) as they did not have the parts. Now Ford claims they will not fix the issue as the program expired months ago. Former ford stock owner (never again). [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11580052

This vehicle (along with a few others) went to Preston Ford West in Randallstown, MD for recall 19S38/19V767. The recall specifically states, "RESULTING IN DRIVELINE NOISE AND VIBRATION." Once one of the other vans were picked up from the dealer, we experienced this issue at about 40mph. Our normal mechanic told us that it had a failing driveshaft. When the 3rd vehicle experience the problem (this van), I took it back to the dealer, who claimed that a bent rim was the issue. After the bent rim was fixed, I drove it & experienced the same vibrations from when it went in originally. After arguing with the staff & waiting 3 months, I am being billed for a new axle. Then our normal mechanic had to replace the wheel hub due to poor work done by the dealer. I opened a case with Ford Motor Company ([XXX]) but Ford is actually like there is nothing that they can do. I have spent almost $4k due to this recall & the Ford dealership's lack of knowledge of the products that they sell Attached is just one of the 2 Ford invoices & does not include the repair by our competent independent mechanic (any vehicles vehicles that our mechanic fixed run smoothly) Also attempted to call NHSTA with this info, but the rep was more interested in talking over me that allowed her to do nothing than helping to resolve a solution. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA ODI 11576802

Hi, I’ve been getting water into my engine air filter box. I did some research and a lot of customers are having the same problem. Is there a fix for this..

NHTSA ODI 11567722

Vehicle has an open recall for flexible coupling from the transmission to the drive shaft. This broke and damaged the fuel line, broke the brake lines and damage some other components. Took it to the Webb Ford in Highland IN and they informed me they will cover just the flexible connector and not the other damage caused by the failure, stating they send a lot of recall notices to the previous owner. Cost for the repairs are aprox $3,100. Since the failed coupling caused the damage, why i am asked to pay for the repairs caused by the recall component. I am a new owner of the vehicle and never received any notices from Ford. Thank you

NHTSA ODI 11564579

While driving van displayed "engine fault service now" and lost all power in the middle of the road. I was able to pull over turn it off and back on and is running. This is happened to nearly our whole fleet of Ford Transits. I have put in a claim with Ford, as this is an extremely dangerous safety issue. It is causing my employees to feel like we are providing unsafe transportation, it is causing lost revenue due to vehicles being out of service and it is a potential insurance claim/workers comp issue. Ford needs to take action.

NHTSA ODI 11556068

This 2015 van has the exact problem described in NHTSA Campaign Number: 23V598000

NHTSA ODI 11555735

While driving on the highway, acceleration shuts down and I lose the ability to control speed. I had to coast to the side of the road even though the engine was still running and I was rear-ended. After I shut off the vehicle, it turned on and returned to normal operation. This has happened multiple times. The throttle body was replaced in 2021 at 117,444 miles and is having this issue again now. I have a fleet of Transit vehicles and this has happened on 4 transits from 2015-2018 a total of 6 times now. This is an ongoing issue that Ford needs to address.

NHTSA ODI 11555235

The contact owns a 2015 Ford Transit. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 17V408000 (Power Train). Additionally, the contact received notification of NHTSA Campaign Number: 19V767000 (Power Train). The contact stated while the driver was driving at an undisclosed speed, he heard a loud stomping sound, and it seemed that a part had detached underneath the vehicle and was banging against the subframe. The driver depressed the brake pedal, but the vehicle failed to respond. The driver was able to pull to the median and engaged the electric parking brake to stop the vehicle. The vehicle was towed to an independent mechanic, where it was diagnosed that the driveshaft had detached, twisted, and damaged the brake lines. The mechanic replaced the brake lines, the driveshaft, the shaft seal, and couplings, and two fuel tubes. The vehicle was repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 157,500.

NHTSA ODI 11555076

The contact owns a 2015 Ford Transit. The contact stated while driving approximately 40 MPH or at various speeds, the vehicle would make an abnormal sound from the rear axle. The contact stated no warning light was illuminated. The contact stated that the vehicle would also vibrate. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the rear axle seal needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact related the failure to NHTSA Campaign Number: 19V767000 (Power Train), which the contact stated that the dealer had performed the recall repair on the vehicle. The failure mileage was approximately 98,000.

NHTSA ODI 11552646

Lower control arm is rusting away.

NHTSA ODI 11549847

Warped exhaust manifolds

NHTSA ODI 11549870

This claim is to report that when I received the letter from Ford with the recall, I tried to book an appointment for said recall, which is impossible because they are giving them for 6 to 8 months. After trying several days, I got one in palmeto Ford, unfortunately the car failed exactly as the recall said and the transmission broke, affecting the brakes as well, which almost caused an accident in turpike, after this I left it at Ford transit at (16800 nw 57 Av, 33015) where to date they do not give me reason, I have gone 5 times and they have not received an answer, the vehicle is a work vehicle and it is the livelihood of my family, please, if in any way it can be managed, it can be fixed as soon as possible, thanks

NHTSA ODI 11541369

The rearview backup camera is glitching often. It's either showing upside down or showing blank screen. When it's disabled, risk or injury and/or death can result. It has not been inspected by manufacturer. No warning message has been seen.

NHTSA ODI 11540596

The contact owns a 2015 Ford Transit. The contact stated that on several occasions while driving at an undisclosed speed, the rear hatch unintendedly opened. The contact stated assumed that the opening was an accident and veered the vehicle off the road and manually closed the hatch. No warning light was illuminated. The contact stated that on another occasion while driving at an undisclosed speed, she made a right turn and the rear hatch inadvertently opened. As a result, multiple items had fallen out of the trunk. The contact was concerned that the failure could cause an accident. The contact felt unsafe driving the vehicle. Additionally, the contact stated that she had locked the hatch when the failure recurred. The vehicle was not diagnosed or repaired. The dealer nor manufacturer were notified of the failure. The failure mileage was approximately 40,053.

NHTSA ODI 11533303