What 191 owners told NHTSA about the 2015 Ford Transit T-350 Hd

WATER LEAK BETWEEN PASSENGER DOOR AND PASSENGER REAR DOOR (DOBLE DOOR)

NHTSA ODI 11058521

OUR TRANSIT VAN HAS HAD A PROBLEM WITH SEVERE VIBRATION IN THE DRIVELINE SINCE ABOUT 25,000 MILES. OUR VAN IS SUBJECT TO RECALL 17S15. WE HAVE HAD THE "TEMPORARY FIX," (THE DRIVELINE FLEXIBLE COUPLING REPLACED) ON OUR VAN TWO TIMES AT YORK'S FORD IN HOULTON, MAINE: JULY 21, 2017 (MILEAGE 28,066) AND AGAIN ON OCTOBER 11, 2017 (MILEAGE 32,787) BUT IT HAS NOT FIXED THE SEVERE DRIVELINE VIBRATION. THE VIBRATION IS WORST AT HIGHWAY SPEEDS (65-73 MPH), AND WHEN GOING UP A HILL OR WHEN ACCELERATING. IT IS SO LOUD THAT IT SHAKES THE WHOLE VAN, MAKING IT IMPOSSIBLE TO HEAR THE RADIO OR HAVE A CONVERSATION. THE SOUND IS A VERY LOW FREQUENCY HUM, LIKE PUTTING YOUR HEAD INSIDE A SUBWOOFER. I WORRY THAT THE VIBRATION IS ALSO DAMAGING OTHER COMPONENTS, SUCH AS THE OUTPUT SHAFT BEARINGS IN THE TRANSMISSION, AND POSSIBLY THE ENGINE. ON NOVEMBER 7, 2017 I TOOK THE VAN TO A FORD DEALER IN INDIANA TO SEE IF THEY COULD FIX THE VIBRATION PROBLEM. THEY DETERMINED THAT THE CARRIER BEARING HOLDING THE DRIVESHAFT WAS LOOSE AND NEEDED TO BE REPLACED, BUT THEY WERE UNABLE TO GET FORD TO OKAY THE REPAIR. I HAVE STOPPED DRIVING THE VAN EXCEPT FOR ESSENTIAL TRAVEL BECAUSE OF THE VIBRATION PROBLEM. FROM WHAT I HAVE GATHERED READING THE FORD TRANSIT USA FORUM, A PERMANENT FIX, INCLUDING A NEW DRIVESHAFT, UNIVERSAL JOINT, AND TRANSMISSION OUTPUT YOKE, HAS BEEN INSTALLED ON MANY OF THE RECALLED VEHICLES, BUT FOR SOME REASON FORD WILL NOT DO IT ON MINE. CAN YOU HELP?

NHTSA ODI 11058583

WE PURCHASED 14 FORD TRANSIT VANS FROM THE U.S. FOUR OF THE 14 ARE NOT IN DRIVING CONDITION NOW DUE TO A PROBLEM LOSING SPEED [MORE DETAILS FOR EACH VEHICLE ARE NEEDED]. THE FAULT IN ALL OF THEM SHOWS CODE P2111. THE VINS ARE: [XXX] BROKEN IN JAN/FEB 2017 WITH LESS THAN 4500KM; [XXX] BROKEN IN MARCH 2017 WITH LESS THAN 5200KM ; [XXX] BROKEN IN AUGUST 2017 WITH LESS THAN 3000KM ; [XXX] BROKEN IN NOVEMBER 2017 WITH LESS THAN 4600KM. AT THIS RATE, WE EXPECT THAT OUR ENTIRE FLEET OF LARGE VANS WHICH ARE FORD TRANSITS TO BE INOPERABLE. WE HAVE RECEIVED THE SERVICE FROM ONE OF LOCAL TRANSIT DEALERS [XXX] , BUT IT SEEMED THE PROBLEM IS NOT INCLUDED IN "RECALL NOTICE" FROM FORD . WE WOULD GREATLY APPRECIATE ALL ASSISTANCE IN REPAIRING OR REPLACING THESE VEHICLES AS SOON AS POSSIBLE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 11054611

SLIDING DOOR ALERT KEEPS GOING OFF. POSSIBLE SENSOR OR LATCH DEFECT. HAPPENS WHILE DRIVING OVER DIPS, BUMPS AND WHILE BRAKING. UNABLE TO READ DASH SYSTEM PANEL WHILE ALERT IS ON. POSSIBLE SAFETY ISSUE, AS CANNOT SEE OTHER ALERTS WHILE THIS ONE IS ON, AS IT REMAINS ON THE ENTIRE TIME I'M DRIVING AND IS A DISTRACTION. POSSIBLE SAFETY ISSUE. CHECK ENGINE LIGHT ON FUEL SYSTEM SENSOR ISSUES. AFTER PUTTING FUEL IN VEHICLE IT HAS TROUBLE RESTARTING, CAUSING ME TO FUEL VEHICLE WHILE STARTED TO REMEDY THIS. POSSIBLE FIRE HAZARD, COULD CAUSE VEHICLE TO CATCH FIRE RESULTING IN EXPLOSION/DEATH.

NHTSA ODI 11053687

THE DRIVE SHAFT THE RECALL HAS BEEN IN PLACE FOR OVER A YEAR. FORD STILL HAS NO FIX I'M TRYING TO SELL THE VEHICLE AND IT'S NOT FAIR FOR FORD NOT TO HAVE S FIX

NHTSA ODI 11052274

I AM A NHTSA REGION 10 OFFICE EMPLOYEE. I RENTED A 2015 FORD TRANSIT VAN, LICENSE PLATE #[XXX], FROM ZIPCAR ON 7/25/17 FOR THE ENTIRE DAY FOR A WORK RELATED EVENT. A FELLOW NHTSA STAFF PERSON RAN A VIN CHECK ON THE VEHICLE BY PHONE AND DETERMINED THERE WAS AN OPEN RECALL ON THE VAN. UNFORTUNATELY, I DID NOT WRITE DOWN THE VIN# OF THE SPECIFIC VEHICLE BUT WAS PROVIDED ASSISTANCE FROM NHTSA STAFF TO IDENTIFY THE # AS [XXX] (SEE THE ATTACHED DOCUMENT PROVIDE TO ME BY NHTSA STAFF PERSON, [XXX]). I THEN CONTACTED ZIPCAR AND PUT IN A REQUEST FOR ASSISTANCE, SPENDING TIME ON THE PHONE WITH CUSTOMER SERVICE AGENTS, FIRST A PERSON APPARENTLY BASED IN MEXICO, THEN ANOTHER BASED IN BOSTON. THE LAST PERSON WOULD NOT PROVIDE ME THE NAME OR CONTACT INFORMATION FOR ANY "LOCAL FLEET TEAM" MANAGER THAT WOULD LIKELY BE RESPONSIBLE FOR REPAIR/MAINTENANCE ON THE VEHICLE IN SEATTLE. I DID SPEAK WITH [XXX] (BATCH #[XXX]; HE WOULD NOT PROVIDE ME HIS LAST NAME, BUT GAVE ME HIS BATCH #...AN EMPLOYEE ID#). I HAVE NOT BEEN CONTACTED BY ANY OTHER ZIPCAR REPRESENTATIVES SINCE. I AM CONCERNED THAT ON THE DATE I RENTED THE VEHICLE THERE WERE OPEN, UNMITIGATED RECALLS OF WHICH I WAS NOT MADE AWARE BY ZIPCAR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NHTSA ODI 11031430

CLUSTER HAVE MASSAGE FAULT FILTER IS OVERLOADED. I HAVE CHANGE DPF FILTER AND SENSORS 3 MINES AGO. AND DPF SISTEM IS WORKING PROPERLY NO ANY CODES BUT CLUSTER STILL HAVE A MASSAGE

NHTSA ODI 11023635

EGR COOLER LEAK CHANGING SECOND TIME IN ONE YEAR AND ALSO I HAVE TO CHANGE OIL COOLER. THIS JOBS IS VERY EXPENSIVE.

NHTSA ODI 11023632

WE CALLED THE SERVICE DEPARTMENT AT CHAPMAN FORD WE PROVIDED THE VIN NUMBER OF OUR VEHICLE AND THE CAMPAIGN NUMBER AND THEY TOLD US THERE WAS NO RECALL ON THIS VEHICLE. FOR THE CAMPAIGN WE WERE REFERRING TO, THEY TOLD US THE PART WOULD HAVE TO BE ORDERED WHICH WOULD TAKE 3 WEEKS. WE SUBSEQUENTLY CALLED ANOTHER DEALER WHO TOLD US THEY COULD DO THE TEMPORARY REPAIR THE NEXT DAY. IT APPEARS TO ME THAT CHAPMAN FORD WAS TRYING TO AVOID DOING THE TEMPORARY REPAIR. THE VEHICLE IS OVER 30K MILES AND ACCORDING TO THE RECALL SHOULD NOT BE DRIVEN UNTIL THE TEMPORARY REPAIR IS DONE, HENCE THE URGENT NEED FOR THE TEMP REPAIR TO BE DONE TIMELY.

NHTSA ODI 11022714

LOCAL FORD DEALER STILL DOES NOT HAVE PART REQUIRED FOR SAFETY RECALL NOTICE 17S15 REGARDING CRACKED FLEXIBLE DRIVEWAY COUPLING. THE SAFETY RECALL THAT WENT OUT IN JULY STATED THAT "PARTS FOR THE INTERIM REPAIR ARE CURRENTLY AVAILABLE" YET I HAVE BEEN TOLD ON 2 SEPARATE OCCASIONS BY THE PELLETIER FORD SERVICE MANAGER THAT PARTS HAVE NOT ARRIVED.

NHTSA ODI 11019069

TL* THE CONTACT OWNS A 2015 FORD TRANSIT. WHILE DRIVING 40 MPH, THE INDICATORS ON THE INSTRUMENT CLUSTER BEGAN TO FLASH AND THE VEHICLE BEGAN TO CHIME. THE VEHICLE STALLED AND WAS UNABLE TO BE RESTARTED. THE VEHICLE WAS TOWED TO ALL AMERICAN FORD (HACKENSACK 520 RIVER ST, HACKENSACK, NJ 07601) WHERE IT WAS DIAGNOSED THAT A GPS IN THE VEHICLE CAUSED THE FAILURE. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO ALL AMERICAN FORD. THE DEALER REVISED THE DIAGNOSIS AND STATED THAT THE ELECTRICAL CLUSTER FAILED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO ALL AMERICAN FORD WHERE IT WAS DIAGNOSED THAT THE PCM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED ONCE AGAIN. THE VEHICLE WAS TAKEN BACK TO ALL AMERICAN FORD WHERE IT WAS DIAGNOSED THAT THE WIRING IN THE VEHICLE CAUSED THE FAILURE. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V406000 (ELECTRICAL SYSTEM) AND THE CONTACT NEEDED TO CONTINUE TO WORK WITH THE DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. UPDATED 10/18/17*LJ *JS

NHTSA ODI 11016138

STATIONARY VEHICLE; PARKED, DRIVER OUTSIDE VEHICLE WALKED AROUND TO FRONT PASSENGER DOOR; PASSENGER OPENED FRONT PASSENGER DOOR, AND A BREEZE NO MORE GUSTY THAN 1 MPH WAS ALL IT TOOK FOR THE DOOR TO HYPER EXTEND BEYOND HINGE MECHANISM, AND DOOR BROKE ACCESSORY DOOR CLOSING PART, PREVENTING IT FROM TIGHTLY CLOSING AS IT SHOULD. DOOR AJAR ALARM BEEPS, AND THE BODY IS DAMAGED NEAR FENDER OF FRONT PASS WHEEL. EXTREMELY DANGEROUS AND POORLY MADE PART; IF FORD DOOR CAN BREAK EASILY, I. A BREEZE, THEY ARE UNFIT FOR THE GENERAL PUBLIC TO DRIVE THEM UNLESS ON CERTAIN DAYS OF SPECIFIC WEATHER OR CLIMATE PATTERNS ARE PREDICTABLE. DEALERSHIP REFUSED RESPONSIBILITY AND TOLD ME TO "TAKE IT TO A BODY SHOP WHERE THEY DEAL WITH BODY DAMAGE." FORD WAS NOT INTERESTED IN FURTHER COMMUNICATIONS. AUTO SHOP ESTIMATES $1100 FOR A NEW DOOR.

NHTSA ODI 11012664

I HAVE 2 TRANSIT VAN BOTH BRAKE WEAR AROUND 18000 N WHEN WEAR GO RIGHT TO THE MATEL AND BRAKE AND ROTOR GET HOTTER THAN NORMAL TAKE TO MANY PRIVATE MECHANICS THEY ARE SAY BRAKE UNDER SIZE OR DESIGN ISSUE

NHTSA ODI 11011488

TL* THE CONTACT OWNS A 2015 FORD TRANSIT. WHILE DRIVING 70 MPH, THE ENGINE STALLED AND THE VEHICLE WENT INTO LIMP MODE. THE VEHICLE WAS TAKEN TO FOX FORD MAZDA (3560 28TH STREET GRAND RAPIDS MI, 49512 PHONE: (616-956-5511)) WHERE IT WAS DIAGNOSED THAT THERE WERE METAL SHAVINGS IN THE FUEL INJECTOR AND FUEL TANK. THE FUEL INJECTOR, FUEL PUMP, AND FUEL FILTER WERE REPLACED AND THE FUEL TANK WAS CLEANED. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V618000 (FUEL SYSTEM, DIESEL, ENGINE AND ENGINE COOLING). THE APPROXIMATE FAILURE MILEAGE WAS 15,000.

NHTSA ODI 11005294

OUR DRIVER WAS DRIVING ON THE BELTWAY WHEN HIS BRAKES LOCKED UP ON HIM. WE DROPPED IF OFF TO THE SHOP TO HAVE A LOOK AND FOUND THE RIGHT REAR CALIPER WAS FAULTY. SINCE WE WERE UNABLE TO GET THE TRUCK TO THE DEALER ( THE TRUCK IS STILL UNDER WARRANTY). WE HAD THE SHOP REPLACE THE FAULTY CALIPER. SO WE COULD GET THE TRUCK BACK ON THE ROAD. NOW I NEED TO KNOW WHY THIS IS NOT A RECALL "BRAKES" ARE CERTAINLY A SAFETY ISSUE! AND HOW DO I GO ABOUT TRYING TO GET REIMBURSED FOR THE CHARGES FOR THIS?

NHTSA ODI 11005312

DRIVESHAFT FLEXIBLE COUPLING REPLACEMENTTHE FLEXIBLE COUPLING BETWEEN THE TRANSMISSION AND DRIVESHAFT IN CERTAIN 2015 TO 2017 TRANSIT VEHICLES MAY PREMATURELY DETERIORATE AND CRACK WITH INCREASING MILEAGE. A CRACKED FLEXIBLE COUPLING WILL RESULT IN AN OVERT MOANING NOISE FROM UNDERNEATH THE VEHICLE, ALONG WITH TACTILE VIBRATION. CONTINUED DRIVING WITH A CRACKED FLEX COUPLING MAY CAUSE SEPARATION OF THE DRIVESHAFT, RESULTING IN A LOSS OF MOTIVE POWER WHILE DRIVING, OR UNINTENDED VEHICLE MOVEMENT IN PARK WITHOUT THE PARKING BRAKE APPLIED. IN ADDITION, SEPARATION OF THE DRIVESHAFT FROM THE TRANSMISSION CAN RESULT IN SECONDARY DAMAGE TO SURROUNDING COMPONENTS, INCLUDING BRAKE AND FUEL LINES.

NHTSA ODI 11002756

TL* THE CONTACT OWNS A 2015 FORD TRANSIT. WHILE DRIVING 50 MPH, THE VEHICLE VIBRATED AND A LOUD NOISE WAS HEARD. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD AND NOTICED THAT THE DRIVE LINE COUPLER WAS FRACTURED AND FRACTURED INTO PIECES, WHICH DESTROYED THE COOLANT LINES AND THE TRANSMISSION. THE VEHICLE WAS TAKEN TO A DEALER LOCATED ON 16005 VALLEY BLVD, FONTANA, CA 92335 AT PHONE NUMBER: 888-266-0257, WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION AND THE DRIVELINE COUPLER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER STATED THAT THEY WOULD PAY $2,500, BUT THE CONTACT WOULD BE RESPONSIBLE FOR THE BALANCE. CASE NUMBER: CAS12332825 WAS PROVIDED. THE FAILURE MILEAGE WAS 134,067.

NHTSA ODI 10991416

TL* THE CONTACT OWNS A 2015 FORD TRANSIT. WHILE DRIVING 70 MPH, A LOUD NOISE WAS HEARD AND THE BRAKES FAILED TO WORK WITHOUT WARNING. THE DRIVER STOPPED THE VEHICLE BY CHANGING THE GEAR AND PULLED OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO THE DEALER LOCATED AT 16005 VALLEY BLVD, FONTANA, CA 92335, WHERE IT WAS DIAGNOSED THAT THE DRIVE LINE, BRAKES, AND RADIATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER STATED THAT THEY WOULD REIMBURSE THE CONTACT $2,000. THE FAILURE MILEAGE WAS 112,112.

NHTSA ODI 10991427

TL* THE CONTACT OWNS A 2015 FORD TRANSIT. THE CONTACT STATED THAT THE TAILPIPE EXIT WAS IMPROPERLY PLACED WHICH CAUSED AN ABNORMAL DIESEL FUEL ODOR WHEN LOADING THE VEHICLE. THE CONTACT STATED DUE TO THE ODOR IT CAUSED THEM TO FEEL NAUSEOUS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER STATED THAT THE FAILURE WAS INHERENT TO THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 35,600.

NHTSA ODI 10959492

THIS VEHICLE, ALONG WITH EXPLORERS AND TRANSIT CONNECTS, HAS DAY RUNNING LIGHTS (DRLS) THAT ARE BRIGHT ENOUGH TO ACT AS HEADLIGHTS. IN ADDITION, THE GAUGE CLUSTER IS ALWAYS ILLUMINATED, WHICH DOESN'T ALERT THE DRIVER TO THE FACT THAT THE TAILLIGHTS ARE OFF, DECREASING NIGHTTIME VISIBILITY. THE OLDER GAUGE CLUSTERS WERE BETTER. THIS IS NOT A SPECIFIC INCIDENT, BUT A DESIGN FLAW.

NHTSA ODI 10947616

TL* THE CONTACT OWNS A 2015 FORD TRANSIT. WHILE DRIVING ON THE HIGHWAY, THE CONTACT LOST CONTROL OF THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DRIVESHAFT FRACTURED AND DAMAGED THE TRANSMISSION. IN ADDITION, THE TECHNICIAN STATED THAT THE DRIVESHAFT WRAPPED AROUND THE BRAKE LINE. THE TECHNICIAN STATED THAT ALL THE BRAKE LINES, THE TRANSMISSION, THE REAR END DIFFERENTIAL, AND THE DRIVESHAFT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 153,533. UPDATED 04/11/17LJ *CN

NHTSA ODI 10935896

TL* THE CONTACT OWNS A 2015 FORD TRANSIT. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THE DRIVESHAFT FRACTURED AND CAUSED DAMAGE TO THE TORQUE CONVERTER AND THE BRAKE LINES. THE VEHICLE WAS TAKEN TO THE DEALER TO BE REPAIRED. THE CONTACT STATED THAT THE DEALER REPLACED THE TRANSMISSION, THE TORQUE CONVERTER AND ALSO THE BRAKE LINES WERE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 153,522.

NHTSA ODI 10935016

DEALER IS TELLING ME WE HAVE METAL THROUGH THE ENTIRE FUEL SYSTEM BECAUSE THE PUMP WAS FAILING AND THAT WE MUST HAVE PUT BAD GAS IN THE VAN..THEY WANT TO REPLACE THE FUEL RAIL AND TUBES, PUMP,COOLER ,INJECTORS AND DROP AND CLEAN THE FUEL TANK.PRETTY MUCH WORD FOR WORD WHAT THE RECALL IS ON SOME OTHER 2015 TRANSIT VANS WITH THE SAME MOTOR

NHTSA ODI 10926705

FORD TRANSIT WITH WAS GOING DOWN A STRAIGHT FOUR-LANE HIGHWAY AT 65 MILES PER HOUR WHEN WITHOUT WARNING THE FLANGE ON THE DRIVE SHAFT CAME APART. DRIVER HEARD WHAT SOUNDED LIKE A SMALL EXPLOSION. THE BRAKE LINES WERE BLOWN OFF, THE FUEL LINE WAS DAMAGED, THE DRIVE SHAFT WAS BROKEN, AND A HOLE WAS BLOWN INTO THE TRANSMISSION CASE. DRIVER HAD NO BRAKES, THE DRIVE SHAFT WAS SEPARATED FROM THE REAR WHEELS, AND TRANSMISSION COULD NOT BE DOWN SHIFTED. ENGINE REMAINED ON AND SHE WAS ABLE TO STEER. THERE WAS NO TRAFFIC NEAR HER OR AROUND HER AT THE TIME. ROAD WAS STRAIGHT. DRIVER PUT HAND ON EMERGENCY BRAKE INCASE SOME ONE PULLED IN FRONT OF HER AND COAST TWO MILES TO A STOP.

NHTSA ODI 10926224

TL* TAKATA RECALL. THE CONTACT OWNS A 2015 FORD TRANSIT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA ODI 10925890