What 1,026 owners told NHTSA about the 2015 Ford Escape

I have coolant intrusion into cylinder 3, pressure in the coolant tank, white smoke from the exhaust. I had code that indicated misfire in cylinder 3. I have taken it to Ford dealer and they did a diagnostic and stated the engine needs replaced. in my research I have found this is a very known issue with thousands of complaints, multiple class action lawsuits for the exact issue i have experienced. The dealer and Ford has stated that there are no active recalls for my vehicle even though it is such a wide spread issue. around 5k miles ago I had to replace the transmission in this same vehicle. I am being told there is no help with repair cost. What are my options. Now with the cost of the new engine on such a know issue and the transmission I feel that Ford has a responsibility in the repairs Yes the Vehicle is Currently at the Ford Dealer in Grand Junction Colorado I feel that with the new transmission and a Very well know engine issue, Ford should replace the engine

NHTSA ODI 11749149

My child got into the back passenger seat and wasn’t able to click her seatbelt into the buckle. I used a flashlight to see if something had gotten stuck in it, there’s nothing. It simply won’t click in. The red button can be pressed down but won’t allow the seatbelt to go into it. I used this same seatbelt and could buckle into both other buckles.

NHTSA ODI 11748950

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The local dealer was not contacted. The contact stated that the back over prevention camera intermittently malfunctioned. The failure mileage was 110,000.

NHTSA ODI 11747343

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while in reverse(R), the rear-view camera failed to display a clear image on the screen. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 125,000.

NHTSA ODI 11747201

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rearview camera image failed to display. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 112,000.

NHTSA ODI 11746666

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the rear-view camera displayed a blank image. The approximate failure mileage was 130,000.

NHTSA ODI 11745011

Breaks suddenly failed with no warning.

NHTSA ODI 11745040

The contact owns a 2015 Ford Escape. The contact received notification of NTHSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while in reverse, the rear-view camera displayed an inverted and distorted image. The vehicle was not repaired. The failure mileage was unknown.

NHTSA ODI 11744761

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that on several occasions while in reverse(R), the rear-view camera went black, displayed a black screen with a triangle with the message "Contact Ford" displayed. Additionally, there were fragmented lines, or the camera displayed an inverted image. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 152,000.

NHTSA ODI 11744784

The rear-view camera does not work. Very hard to back up. There are Blind spots with this vehicle. Ford notified us last year and still have not notified us for the repair. At first, it was intermittent, now not working at all. Ford has not given any time schedule to me at all. I think 10 months is long enough to have this issue rectified.

NHTSA ODI 11744268

I received a recall notice for my car in Oct 2025 that the rear-view mirror may go blank while using it. This has happened on several occasions while I am driving in reverse and using the review view camera for guidance- it either goes blank or reverts to my entertainment screen while in use. I contacted Palmetto FORD in June 2026 to get this recall fixed but they stated the parts are still not available, they do not even have a replacement part number, nor do they know when this remedy will be available. I believe this is an unreasonable time frame to have a safety recall issue resolved and with no resolution date in sight.

NHTSA ODI 11743861

When car in parking spot (running or started after overnight parked); when put into reverse nothing happens. Backed into a slot today; had to pull forward and redo; but when put into reverse nothing happened. Would, when in drive, go forward but not in reverse. Drove a couple 100 feet and tried reverse again - worked. Six months earlier when parked after starting and putting into reverse same issue happened. Finally got into reverse and took to garage. Could not repeat it at that time.

NHTSA ODI 11743415

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the rearview camera displayed a blank or distorted image with the message "Rearview Camera is Unavailable". The approximate failure mileage was 102,000.

NHTSA ODI 11743428

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part required for the recall repair was unavailable. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rearview camera displayed a brief image before the screen turned black with the message "Camera Failure. Cannot Display". The dealer was contacted and confirmed that the remedy was not available, and no estimated time of availability was provided. The manufacturer was not made aware of the failure. The failure mileage was approximately 77,000.

NHTSA ODI 11743477

The contact owns a 2015 Ford Escape. The contact stated that while in reverse(R), the rearview camera intermittently displayed a blank or distorted image. Additionally, the back over prevention warning system failed to alert the contact of objects within the vehicle's vicinity. The contact later received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown.

NHTSA ODI 11743502

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. Additionally, the contact owns a secondary 2018 Ford Edge vehicle and had received a notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview cameras of the vehicles intermittently displayed a distorted image. The local dealer was contacted; however, the vehicles were not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issues. The approximate failure mileage was 20,000.

NHTSA ODI 11743507

Ford is not providing parts to fix safety recall 25SA9 / NHTSA Recall 25V695. Our backup camera has been displaying “rear view camera is unavailable” for months. Notices went out in October and they STILL do not have parts available to fix it. This is a huge safety hazard for our 16 year old son and it’s ridiculous that they refuse to fix it in a timely manner. NINE MONTHS since we received the letter.

NHTSA ODI 11743042

The contact owns a 2015 Ford Escape. The contact stated that the rearview camera intermittently displayed a blank or distorted image while the vehicle was in reverse(R). The contact stated that the failure had obstructed rear visibility and had prevented the proximity alert system from alerting the driver when encroaching on an object. The contact later received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The local dealer was contacted and referred the contact to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.

NHTSA ODI 11742942

The contact owns a 2015 Ford Escape. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to complete the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 68,000.

NHTSA ODI 11742949

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rearview camera displayed a distorted image. The dealer was not made aware of the failure. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 150,000.

NHTSA ODI 11742685

The contact owns a 2015 Ford Escape. The contact received the recall notification letter for NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated while reversing, the rearview camera image was upside down and eventually became frozen. The local dealer was contacted and informed the contact that the parts were only available for Ford Mustang vehicles. The vehicle was not diagnosed or repaired. The manufacturer was unreachable. The failure mileage was approximately 170,000.

NHTSA ODI 11742359

Suspension issue

NHTSA ODI 11742224

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available.  The contact stated that the rearview camera had progressively become inoperable. The message " Notify Your Dealer" was displayed". The vehicle was taken to the dealer but was not diagnosed or repaired. The dealer confirmed that the parts were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.

NHTSA ODI 11742061

The contact owns a 2015 Ford Escape. The contact recieved notice of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that while in reverse (R) on several occasions the rear view camera went dark and did not work as intended. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 41,000.

NHTSA ODI 11742073

The contact owns a 2015 Ford ESCAPE. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available.  The dealer was contacted and informed the contact that the manufacturer would send a second recall letter once the recall remedy was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and advised as the dealer. The contact had not experienced a failure.

NHTSA ODI 11741366