What 1,035 owners told NHTSA about the 2015 Ford Escape Gas

Ford is not providing parts to fix safety recall 25SA9 / NHTSA Recall 25V695. Our backup camera has been displaying “rear view camera is unavailable” for months. Notices went out in October and they STILL do not have parts available to fix it. This is a huge safety hazard for our 16 year old son and it’s ridiculous that they refuse to fix it in a timely manner. NINE MONTHS since we received the letter.

NHTSA ODI 11743042

The contact owns a 2015 Ford Escape. The contact stated that the rearview camera intermittently displayed a blank or distorted image while the vehicle was in reverse(R). The contact stated that the failure had obstructed rear visibility and had prevented the proximity alert system from alerting the driver when encroaching on an object. The contact later received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The local dealer was contacted and referred the contact to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.

NHTSA ODI 11742942

The contact owns a 2015 Ford Escape. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to complete the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 68,000.

NHTSA ODI 11742949

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rearview camera displayed a distorted image. The dealer was not made aware of the failure. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 150,000.

NHTSA ODI 11742685

The contact owns a 2015 Ford Escape. The contact received the recall notification letter for NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated while reversing, the rearview camera image was upside down and eventually became frozen. The local dealer was contacted and informed the contact that the parts were only available for Ford Mustang vehicles. The vehicle was not diagnosed or repaired. The manufacturer was unreachable. The failure mileage was approximately 170,000.

NHTSA ODI 11742359

Suspension issue

NHTSA ODI 11742224

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available.  The contact stated that the rearview camera had progressively become inoperable. The message " Notify Your Dealer" was displayed". The vehicle was taken to the dealer but was not diagnosed or repaired. The dealer confirmed that the parts were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.

NHTSA ODI 11742061

The contact owns a 2015 Ford Escape. The contact recieved notice of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that while in reverse (R) on several occasions the rear view camera went dark and did not work as intended. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 41,000.

NHTSA ODI 11742073

The contact owns a 2015 Ford ESCAPE. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available.  The dealer was contacted and informed the contact that the manufacturer would send a second recall letter once the recall remedy was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and advised as the dealer. The contact had not experienced a failure.

NHTSA ODI 11741366

Backing up recently , camera failed twice. Recall part has been unavailable for 8 months since notice issued.

NHTSA ODI 11741133

Vehicle is currently part of the open recall for reverse camera not functioning or not displaying properly. Problem was present long before the issued recall in 2025. No communication from manufacturer on timeline to remedy issue. Manufacturer has not delivered on making parts available and issue persists. This is unacceptable.

NHTSA ODI 11740991

The contact owns a 2015 Ford Escape. The contact stated while in reverse(R), the back over prevention sensors would fail to alert the contact of objects within the vehicle's vicinity. The contact then received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 129,774.

NHTSA ODI 11740791

The contact owns a 2015 Ford Escape. The contact stated that the camera image was upside down. The camera had become inoperable. There were no warning lights illuminated. The contact received the recall notification letter for NHTSA Campaign 25v695000 (Back Over Prevention). The contact went to the dealer, who confirmed the parts were not available. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was approximately 175,000.

NHTSA ODI 11740661

Engine coolant intrusion issue known by ford and documemented in prior recall and STB.

NHTSA ODI 11740757

The contact owned a 2015 Ford Escape and stated that the vehicle's rearview camera displayed the image upside down and intermittently shut off entirely. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 112,005.

NHTSA ODI 11740158

It's been 7 months since Ford sent me a recall notice. Why is there not a remedy yet, seven months later and if there is, why have I not bene notified by Ford.

NHTSA ODI 11739872

The trim around the windshield is dry rotted and falling off. Pieces fly off driving down the road which could be dangerous to other drivers and damage their vehicles.

NHTSA ODI 11739801

The contact owns a 2015 Ford Escape. The contact stated while reversing, the rear view camera displayed a blank screen. The contact stated that the failure occurred while the contact was reversing out of the residential driveway. The contact's vehicle crashed into the contact's nephew's vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The nephew's vehicle was damaged to the driver's rear door and driver's rear quarter panel. The contact received a recall notification, NHTSA Campaign Number: 25V695000 (Back Over Prevention) however the parts were unavailable. The manufacturer was not made aware of the failure. The failure mileage was approximately 69,000.

NHTSA ODI 11739349

The contact owns a 2015 Ford Escape SE. The contact stated that while idle at a stop light with the left-turn signal on, the vehicle started to jerk, and loud noises were coming from the front end of the vehicle. The Check Engine light illuminated, and the vehicle failed to move. The Fire Department arrived and assisted the contact with pushing the vehicle to the side of the road. The vehicle was towed to a certified mechanic at Precision Auto Shop, who diagnosed that the coolant was leaking. After further inspection, the dealer also diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure, and a claim was filed. The failure mileage was approximately 111,400.

NHTSA ODI 11738985

The gear shifter cable became detached from it’s mount located under the air filter in the engine bay and stranded the driver at a gas station after she turned off the vehicle until she was able to use the gear release to shift the car into neutral and start the car. After arriving to her destination the vehicle would not shift into park or reverse even with use of the gear release. This can put the driver at risk in the event the car rolls away when it’s indicated to be parked or when needing to shift the car to reverse out of parking spots or out the way of incoming traffic or hazards. This vehicle has not been inspected by manufacturer, dealer or police. A dealer was contacted about recalls for this problem and one did not exist for this VIN regarding the gear shifter cable, however there are existing recalls for this same issue for Ford Escapes made from 2013-2019. This is a 2015 Ford Escape.

NHTSA ODI 11739036

The contact owns a 2015 Ford Escape. The contact stated while reversing at The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed the remedy was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was/was not made aware of the issue. The failure mileage was approximately 70,000.

NHTSA ODI 11738750

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. 

NHTSA ODI 11738047

Transmission rides rough at speeds between 40 to 45 mph when driving in automatic. When in sport/manual shift you must stay in 4th gear. When going those speeds in automatic, it shifts into 5th and makes it a rough ride. I just thought it was cause of winter but not the case.

NHTSA ODI 11737374

Safety recall: 25v659 Rear view camera could display a blank or distorted image on the center display screen when the vehicle is in reverse. Unavailable camera on center display screen.

NHTSA ODI 11736729

The rearview camera started glitching last April or May (of 2025). We became aware of the recall around October, 2025-when i googled the problem and then we got a letter stating the parts are not available and that they would let us know when they become available. Its been almost 7 months since the letter and 12 months since my problem started...and still no parts or letter. I am very frustrated that Ford can get away with this. I bought a car with a rear camera for safety, there are a lot of kids in my neighborhood and I rely on the camera that I bought with my car. I feel that my car is unsafe when backing up and need for this repair to be scheduled as soon as possible so we can move on. Thank you.

NHTSA ODI 11736523