What 1,035 owners told NHTSA about the 2015 Ford Escape Gas

The contact owns a 2015 Ford Escape. The contact stated that while reversing, the rear-view camera displayed a blank screen. The dealer was made aware of the failure and scheduled a technician to go to the residence. The vehicle was diagnosed with a failed rear-view camera display. The contact was informed that the rear-view camera display needed to be replaced. The vehicle was not repaired. The contact was informed that the parts had been ordered. The dealer was contacted a week later, and the contact was informed that the parts were unavailable. The contact was advised to pay for the repair out of pocket and later submit a request for reimbursement with the manufacturer. In addition, the contact was advised to contact the NHTSA Hotline to report the failure. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, parts were not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 58,200.

NHTSA ODI 11750568

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while in reverse(R), the back over prevention camera failed to display an image. The message “CAUTION” was displayed. The vehicle was not repaired. The vehicle was taken to the local dealer, and the contact was informed that the camera needed to be replaced. The failure mileage was 75,000.

NHTSA ODI 11750267

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the backup camera failed to display an image and was black while in reverse. The failure mileage was unknown

NHTSA ODI 11750279

The contact owns a 2015 Ford Escape. The contact stated that while shifting into reverse(R), the rear-view camera displayed a blank image. The contact received notification of NTHSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 105,000.

NHTSA ODI 11750309

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was made aware of the issue and confirmed that the part to do the recall repair was not available. The contact had not experienced a failure.

NHTSA ODI 11750050

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The local dealer was not contacted. The contact stated that the back over prevention camera intermittently malfunctioned. The failure mileage was 110,000.

NHTSA ODI 11747343

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while in reverse(R), the rear-view camera failed to display a clear image on the screen. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 125,000.

NHTSA ODI 11747201

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rearview camera image failed to display. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 112,000.

NHTSA ODI 11746666

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the rear-view camera displayed a blank image. The approximate failure mileage was 130,000.

NHTSA ODI 11745011

The contact owns a 2015 Ford Escape. The contact received notification of NTHSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while in reverse, the rear-view camera displayed an inverted and distorted image. The vehicle was not repaired. The failure mileage was unknown.

NHTSA ODI 11744761

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that on several occasions while in reverse(R), the rear-view camera went black, displayed a black screen with a triangle with the message "Contact Ford" displayed. Additionally, there were fragmented lines, or the camera displayed an inverted image. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 152,000.

NHTSA ODI 11744784

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the rearview camera displayed a blank or distorted image with the message "Rearview Camera is Unavailable". The approximate failure mileage was 102,000.

NHTSA ODI 11743428

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part required for the recall repair was unavailable. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rearview camera displayed a brief image before the screen turned black with the message "Camera Failure. Cannot Display". The dealer was contacted and confirmed that the remedy was not available, and no estimated time of availability was provided. The manufacturer was not made aware of the failure. The failure mileage was approximately 77,000.

NHTSA ODI 11743477

The contact owns a 2015 Ford Escape. The contact stated that while in reverse(R), the rearview camera intermittently displayed a blank or distorted image. Additionally, the back over prevention warning system failed to alert the contact of objects within the vehicle's vicinity. The contact later received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown.

NHTSA ODI 11743502

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. Additionally, the contact owns a secondary 2018 Ford Edge vehicle and had received a notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview cameras of the vehicles intermittently displayed a distorted image. The local dealer was contacted; however, the vehicles were not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issues. The approximate failure mileage was 20,000.

NHTSA ODI 11743507

The contact owns a 2015 Ford Escape. The contact stated that the rearview camera intermittently displayed a blank or distorted image while the vehicle was in reverse(R). The contact stated that the failure had obstructed rear visibility and had prevented the proximity alert system from alerting the driver when encroaching on an object. The contact later received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The local dealer was contacted and referred the contact to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.

NHTSA ODI 11742942

The contact owns a 2015 Ford Escape. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to complete the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 68,000.

NHTSA ODI 11742949

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rearview camera displayed a distorted image. The dealer was not made aware of the failure. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 150,000.

NHTSA ODI 11742685

The contact owns a 2015 Ford Escape. The contact received the recall notification letter for NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated while reversing, the rearview camera image was upside down and eventually became frozen. The local dealer was contacted and informed the contact that the parts were only available for Ford Mustang vehicles. The vehicle was not diagnosed or repaired. The manufacturer was unreachable. The failure mileage was approximately 170,000.

NHTSA ODI 11742359

The contact owns a 2015 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available.  The contact stated that the rearview camera had progressively become inoperable. The message " Notify Your Dealer" was displayed". The vehicle was taken to the dealer but was not diagnosed or repaired. The dealer confirmed that the parts were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.

NHTSA ODI 11742061

The contact owns a 2015 Ford Escape. The contact recieved notice of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that while in reverse (R) on several occasions the rear view camera went dark and did not work as intended. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 41,000.

NHTSA ODI 11742073

The contact owns a 2015 Ford ESCAPE. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available.  The dealer was contacted and informed the contact that the manufacturer would send a second recall letter once the recall remedy was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and advised as the dealer. The contact had not experienced a failure.

NHTSA ODI 11741366

Backing up recently , camera failed twice. Recall part has been unavailable for 8 months since notice issued.

NHTSA ODI 11741133

The contact owns a 2015 Ford Escape. The contact stated while in reverse(R), the back over prevention sensors would fail to alert the contact of objects within the vehicle's vicinity. The contact then received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 129,774.

NHTSA ODI 11740791

The contact owns a 2015 Ford Escape. The contact stated that the camera image was upside down. The camera had become inoperable. There were no warning lights illuminated. The contact received the recall notification letter for NHTSA Campaign 25v695000 (Back Over Prevention). The contact went to the dealer, who confirmed the parts were not available. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was approximately 175,000.

NHTSA ODI 11740661