What 381 owners told NHTSA about the 2015 Chrysler Town And Country

I bought my car from 440 Dodge in Jersey City NJ, I had Mopar Insurance for repairs. I bought it back twice for transmission purposes, Dealer did change a somewhat sensor to change shifting on trans at no charge cause I was covered but know it's happening again, Not shifting accordingly, gas is burning cause of staying in gears that are not shifting. Trans is not slipping but I'm having the same problem on shifting and will stay stuck on same gear and car will keep accelerating wich in some cases l'd have to keep foot on brake, pull over and let system reset. What are my options in this case, Thank You

NHTSA ODI 11419690

While exiting our parked 2015 Town and Country, the driver side active headrest on my wife’s van went off. There was no collision or jarring of the vehicle. We contacted the dealer and were told it would have to be repaired out of pocket. I have seen this problem online and feel as though a recall should have been in place.

NHTSA ODI 11419498

While driving on the freeway, the engine completely shut off. I lost power steering, power and all electrical power. I stopped then it turned on fine with no issues. Not reproduced. No prior messages or symptoms.

NHTSA ODI 11418653

MY 2015 TOWN AND COUNTRY CHRYSLER MINIVAN WAS PARKED IN A HOT GARAGE IN FLORIDA IN THE EARLY MORNING, WHEN I OBSERVED THE FRONT RIGHT SIDE PASSENGER'S HEADREST TO BE OPENED AND APPEARING TO BE FORCED FORWARD. NO ACCIDENT OR MOVING WAS INVOLVED. THERE WAS NO ACTIVITY THAT SHOULD HAVE CAUSED THE HEADREST TO DEPLOY FORWARD. I BELIEVE THIS IS PROBABLY A HEADREST THAT IS USED FOR AN ANTI WHIPLASH DEVICE IN CASE OF AN ACCIDENT. WITHOUT A DOUBT, THIS IS A SAFETY ISSUE AS ACCIDENTAL DISCHARGE OF THIS HEADREST COULD CAUSE SERIOUS INJURIES. NO INJURIES TOOK PLACE.

NHTSA ODI 11408090

OVER THE COURSE OF HAVING THE VEHICLE FOR THE PAST 3 YEARS. WE HAVE HAD A NUMBER OF ODD OCCURRENCES WHERE WHEN DRIVING THE VAN IT HAS A HARD TIME SHIFTING WHILE CLIMBING A HILL, WHEN PULLING AWAY QUICKLY FROM A STOPPED POSITION OR WHEN COMING TO A STOP. THE ISSUE IS ALWAYS WHEN THE TRANSMISSION IS SHIFTING. WE HAVE HAD IT LOOKED AT BUT THEY COULD NOT REPLICATE THE ISSUE, UNTIL. WHEN DRIVING TO THE GROCERY STORE THE VAN WOULD NOT GO INTO GEAR WHILE TRYING TO LEAVE THE PARKING LOT ONTO A MAJOR CITY HIGHWAY. THE VAN JERKED AND SHOOK AND THEN REVVED VERY LOUDLY GETTING TO ALMOST 8000 RPMS. THE CAR THEN LURCHED FORWARD ALMOST CAUSING US TO COLLIDE INTO TRAFFIC. AFTER THIS INSTANCE WE DECIDED A TO CALL THE ISSUE IN. UPON OUR INITIAL CALL, THE WARRANTY WAS EXPIRED AND THEY WOULD NOT BE ABLE TO DO ANY REPAIRS UNDER THE WARRANTY. WHEN SEARCHING FOR RECALLS WHILE NONE SHOWED FOR OUR PARTICULAR VIN, MANY OTHERS HAVE HAD THIS SAME ISSUE. GIVEN THE NATURE OF THE ISSUE WE CAN CONFIRM THAT CAUSE OF THE ISSUE IS LOSING HYDRAULIC PRESSURE. THIS FAULTY COMPONENT NEARLY COST THE LIVES OF MY 5 FAMILY MEMBERS AS WELL AS OTHER THAT COULD HAVE BEEN INJURED.

NHTSA ODI 11407335

MY ENGINE NEEDS TO BE REPLACE. THE DEALER SAYS THE UPPER ROD HAS DAMAGED THE ENGINE AND THE ENGINE NEEDS TO BE REPLACE ($5200.00). ALSO, THE ACTUATOR IN THE RIGHT SLIDING DOOR HAD TO BE REPLACED.

NHTSA ODI 11406754

I'VE HAD TO HAVE MAJOR WORK DONE TO MY ENGINE AND TRANSMISSION. BUT THE ELECTRICAL PROBLEMS ARE NEVER ENDING. MOST OF THE ELECTRIC INSIDE OF MY CAR HARDLY WORKS. OUR POWER DOORS HAVE CLOSED ON MY KIDS SEVERAL TIMES, THE CAR HAS LOCKED US IN WHILE THE ALARM WAS GOING OFF AND WE COULDN'T GET OUT, IT'S BEEN STUCK ON AND WOULDN'T TURN OFF, THE TRANSMISSION IS CONSTANTLY SLIPPING, THE WINDOWS OPEN AND CLOSE THEMSELVES, MANY TIMES I'VE COME OUT OF THE STORE AND THE ELECTRIC SLIDING DOOR WAS OPEN WHEN IT WASN'T LEFT OPEN, LOCKS LOCK THEMSELVES, CAR ALARM GOES OFF WHILE CARS IN DRIVE AND IN PARK, CAR HESITATES TO GO AND I COULD GO ON AND ON. THIS CAR IS ONLY FIVE YEARS OLD !!!!

NHTSA ODI 11405888

TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED WHILE DRIVING 70 MPH, THE INSTRUMENT PANEL AND THE DISPLAY SCREEN WENT BLANK. THE CONTACT THEN STATED THAT THE VEHICLE WOULD THEN SEIZE IN PARK, NOT ALLOWING THE GEAR SHIFTER TO SHIFT GEARS. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOWED TO CAROLINA CHRYSLER DODGE JEEP RAM (1001 HALSTEAD BLVD, ELIZABETH CITY, NC 27909) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FUSE BOX NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE AND REFERRED THE CONTACT BACK TO A LOCAL DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.

NHTSA ODI 11405358

A 2015 CHRYSLER TOWN AND COUNTRY VAN FROM MIAMI, FLORIDA DRIVEN ONLY IN NON-SALT, SNOW CONDITIONS OF FLORIDA HAS TOTAL CORROSION OF STRUT TOWER AND STRUT ACCESSORIES TO THE POINT THAT STRUT IS NOT CONNECTED DUE TO THE CORROSION AND PERFORATION OF STRUT TOWER CONNECTION POINTS. CONTACT CHRYSLER HAVING PRE-PURCHASED A LIFETIME MAXIMUM CARE GUARANTEE FOR REPLACEMENT AND CORRECTION. CHRYSLER WILL NOT HONOR GUARANTEE REPLACEMENT CLAIMING THAT GUARANTEE IS NOT EXTENDED TO RUST. CLAIMANT CLAIMS THAT THE EXTENSIVE LEVEL OF CORROSION FOR A CARE FROM THE STATE OF FLORIDA WITH THAT LEVEL OF CORROSION IS A MANUFACTURER DEFECT DIRECTLY RELATED TO THE DESIGN OR MANUFACTURER DEFECT FOR THE CORROSION RESISTANT FINISH APPLIED TO THE STRUT TOWER OR DESIGN OF THE STRUT TOWER THAT PONDS OR CAPTURES WATER WITH WAY TO EFFECTIVELY DRAIN THE TOWER LEADING TO CORROSION ON A COMPROMISED SURFACE TREATMENT THAT CREATES A LIFE SAFETY HAZARD FROM THE CORROSION OF PREFORMATION OF STRUT TOWER CONNECTION POINTS ON A VEHICLE THAT IS LESS THAN FIVE YEARS OLD. WITH CHRYSLER NOT TAKING RESPONSIBILITY FOR THE CORRECTION OR REPLACEMENT OF THE DEFECTIVE COMPONENTS. COST OF REPAIR AT CHRYSLER DEALERSHIP IS $1,800.00.

NHTSA ODI 11404575

MY VAN IS SHAKING WHEN I STOP AND STALLS OUT WHEN I STOP. IT ALSO SHIFTS POORLY (JUMPS WHEN SHIFTING). I TOOK IT TO MEDINA AUTO MALL WHO SAID THE TRANSMISSION NEEDS REPLACED. IT ONLY HAS 55,000 MILES ON IT. I NOTICED THERE IS AN ACTIVE RECALL FOR POWER TRAN ON THE ONES MADE RIGHT BEFORE (OR AFTER, I CAN'T REMEMBER EXACTLY WHICH WAY IT WAS) MY VAN WAS MADE WHICH IS VERY FRUSTRATING. I SHOULD NOT HAVE A TO REPLACE A TRANSMISSION ON A VAN I JUST PURCHASED 2 YEARS AGO THAT I HAVE TAKEN GREAT CARE OF AND HAS LOW MILES ON IT. I PAID 21,000 FOR THIS VEHICLE AND IT IS DISTURBING THAT THEY ARE TELLING ME THE TRANSMISSION IS BAD. I HAVE 3 CHILDREN AND IT IS DANGEROUS TO BE DRIVING THEM AROUND IN THIS VEHICLE. UNFORTUNATELY, WE ARE UNSURE WHAT TO DO RIGHT NOW AS WE DON'T HAVE THE FUNDS TO PUT THAT MUCH MONEY INTO IT. I PUT A DATE AS TO WHEN IT LAST HAPPENED BUT IT HAS HAPPENED MANY TIMES.

NHTSA ODI 11402540

THE HEADREST OPENED WITHOUT WARNING OR COLLISION WHILE DRIVING DOWN THE HIGHWAY. DRIVING AT ABOUT 45 MPH WHILE SLOWING DOWN GOING OVER RUMBLE STRIPS. THE PLASTIC HOUSING THAT HOLDS THE BAR WHICH HOLD THE HEADREST DOWN HAD BROKEN. THE BAR IS STILL HEALD BY TWO TEETH.

NHTSA ODI 11400277

PASSENGER SIDE SLIDING DOOR IS BUZZING, WHEN OPENING PASSENGER FRONT DOOR AND VARIOUS OTHER TIMES.

NHTSA ODI 11399949

I'VE REPLACED THE BATTERY 3 TIMES IN THE PAST 8 MONTHS. THIS LAST TIME THE BATTERY ALMOST EXPLODED BECAUSE OF THE DRAW ON IT. MY MECHANIC SAYS THERE'S NOTHING WRONG WITH THE VAN AND THE PARTS STORE SAYS THERE'S NOTHING WRONG WITH ANY OF THE 3 BATTERIES THEY SOLD ME. IVE GONE ON LINE AND OTHER PEOPLE COMPLAIN OF A PARASITIC BATTERY DRAIN.. MY VEHICLE WAS IN MY DRIVEWAY EACH TIME WHEN THE BATTERY WAS FOUND DEAD.

NHTSA ODI 11398085

WHILE PARKED, ENGINE NOT RUNNING AND UN-OCCUPIED, THE FRONT PASSENGER HEAD REST DEPLOYED. INTERNAL PARKS WERE OBSERVED TO BE BROKEN AND UNABLE TO RETURN THE HEAD REST TO IT'S CLOSED POSITION

NHTSA ODI 11397179

BACK WINDSHIELD SHATTERED SUDDENLY. NOTHING HIT IT. DEFECTIVE. SHATTERED DUE TO WEAK CORNER/ DEFECTIVE. SEATBELT BUCKLE BROKEN IN BACK SEAT. DRIVER HEADREST DEPLOYED. TRANSMISSION WENT UP AT 80,000 MILES.

NHTSA ODI 11396009

THE ACTIVE HEAD RESTRAINT ON THE RIGHT FRONT SEAT INADVERTENTLY DEPLOYED. THE VEHICLE WAS NOT INVOLVED IN ANY KIND OF IMPACT AND NO AIRBAG DEPLOYMENT TOOK PLACE. THE HEAD RESTRAINT WILL NOT RESET DUE TO THE SLED BRACKET BEING BROKEN.*DT*JB*JB

NHTSA ODI 11395721

CHECK ENGINE LIGHT CAME ON. VAN WAS ORIGINALLY DRIVING FINE AND NOT MAKING ANY NOISES. NEXT DAY WHILE DRIVING TO GET THE CHECK ENGINE LIGHT DIAGNOSED ON THE CITY STREETS, THE VAN WOULDN'T SHIFT GEARS AND STOPPED IN THE MIDDLE OF THE ROAD. AFTER AN ATTEMPT TO TURN THE VAN ON AND OFF TO GET IT OUT OF THE MIDDLE OF THE ROAD, THE VAN WOULD MOVE FORWARD AND THEN SLOWLY DECELERATE. WHEN TOWED TO THE REPAIR SHOP, IT WAS DETERMINED THAT THERE WAS SOMETHING WRONG WITH THE TRANSMISSION. THE DIAGNOSIS IS A TRANSMISSION PUMP FAILURE. THERE IS A RECALL DUE TO TRANSMISSION PUMP FAILURES HOWEVER WE WERE TOLD OUR VIN # WASN'T AFFECTED. $3700 LATER WE HAD TO GET A REBUILT TRANSMISSION OUT OF POCKET WHEN I BELIEVE THIS WAS RELATED TO THE RECALL.

NHTSA ODI 11394522

I HAVE TWO DISTINCT ELECTRICAL PROBLEMS FIRST FRONT WINDOWS WHEN USING THE WINDOW BOTH SIDE WHEN ROLLING UP WINDOW HAS BROKEN LETTING WINDOW FALL BACK DOWN INTO DOOR AND WILL NOT WORK. I HAVE ALREADY REPLACED DRIVER SIDE JULY 2020 AM IN PROCESS OF REPAIRING PASSENGER SIDE JAN-FEN 2021. SECONDLY SIDE DOORS DO NOT ALWAYS SHUT SECURELY AND KEEP CLICKING LIKE THEY ARE STUCK AND WILL NOT LATCH. DOES THIS ON BOTH SIDES MUST GET OUT AND MANUALLY SHUT THE DOORS A FEW TIMES TO GET IT SECURED. THE SIDE DOOR ON DRIVER SIDE DID HAVE TO HAVE ELECTRICAL REPAIRED IN 2020 AS THE DOOR SHUT AND WOULD NOT REOPEN AT ALL. THIS REPAIR WAS DONE BY MY MECHANIC.

NHTSA ODI 11391075

BROUGHT VEHICLE TO SHOP BECAUSE I SEEN A PUDDLE OF OIL UNDER THE CAR PARKED IN FRONT OF MY HOME MECHANIC TOOK A LOOK AN SAID THIS IS THE OIL FILTER HOUSING STATED I SEE THIS ALL THE TIME WITH TOWN AND COUNTRY, CHEROKEE, AND DURANGO IT'S A CHEAP PLASTIC THAT GETS BRITTLE IN THE HEAT AND BRAKES

NHTSA ODI 11389743

VEHICLE WAS IN MOTION ON A HIGHWAY. MY 2015 TOWN AND COUNTRY WAS NOT EQUIPPED WITH A SPARE TIRE. WE HIT A STONE THAT PUNCTURED THE SIDE WALL OF A FRONT TIRE. THERE WAS NO WAY THE COMPRESSOR PROVIDED WITH THE VEHICLE WOULD INFLATE THE TIRE. THERE NEEDS TO BE A SPARE TIRE IN A VEHICLE. THE FIRST HALF DOZEN CARS I OWNED HAD A FULL SIZE SPARE. SINCE THEN THEY HAD ECONO SPARES (DONUTS). THE LAST TIME I HAD A FLAT, I WAS ABLE TO CHANGE TIRES AND MAKE IT HOME. THE PUNCTURE I ENCOUNTERED THIS TIME HAPPENED 11:00 PM, NO ONE TO GIVE ASSISTANCE. NEAREST TOWING SERVICE WAS 20 MILES AWAY. WHY WAS CAR COMPANIES ALLOWED TO MAKE A SPARE TIRE A $350 OPTION? THE FANCY PUMP THEY PROVIDES THAT COMES WITH A RECHARGE CANISTER COST MORE THAN A SPARE TIRE. YOU PEOPLE REQUIRE SEAT BELTS AND AIR BAGS. WHAT HAPPENED TO THE SAFETY SPARE? WHAT WOULD MY WIFE HAVE ONE IF I WASN'T THERE. NO SPARE IS MORE DANGEROUS THAN NO SEAT BELT. DO A SAFETY RECALL AND REQUIRE THE ADDITION OF SAFETY SPARE TIRES. MY WIFE COULD HAVE CHANGED THE TIRE. RON SHOEMAKER

NHTSA ODI 11386048

THE HEAD REST ON THE DRIVER'S SEAT DEPLOYED WHILE SITTING IN OUR DRIVEWAY, UNOCCUPIED. IT IS THE SAME PROBLEM WITH THE ACTIVE HEAD REST INADVERTENT DEPLOYMENT DETAILED IN PE19-014.

NHTSA ODI 11385573

TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED WHILE THE VEHICLE WAS RUNNING WITH THE CHARGING PORT BUTTON ENGAGED AND THERE WAS AN ABNORMAL BURNING ODOR DETECTED. THE VEHICLE SPONTANEOUSLY CAUGHT FIRE. THERE WERE NO REPORTED INJURIES. THE VEHICLE WAS TOWED TO AN INDEPENDENT LOT. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WAS NO POLICE REPORT FILED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED WHERE INFORMED AN INVESTIGATOR WOULD INSPECT THE VEHICLE. THE FAILURE MILEAGE WAS 103,000.

NHTSA ODI 11384842

PASSENGER HEADREST ASSEMBLY RANDOMLY ENGAGED SOME SORT OF "AIRBAG" MODE. TWO SPRINGS DEPLOYED THE HEADREST FORWARD RAPIDLY

NHTSA ODI 11384660

DRIVER SEAT GOT STUCK IN UP POSITION. SEAT WILL NOT GO DOWN AND PEDDLES WON'T ADJUST. THE AIR BAG IN THE HEAD REST DISCHARGED WHILE SITTING AT A RED LIGHT. NOT VERY SATISFIED.388RKS

NHTSA ODI 11384153

I WAS DRIVING ALONG IN MOTION, AN ALL OF A SUDDEN THE CAR JUST COMPLETELY SHUT DOWN. THE STEERING WHEEL LOCKED UP AND THE BRAKE GOT TIGHT. THANK GOD I WAS ON A SLOW STREET SO I WAS ABLE TO STOP THE CAR AND PUT IT IN PARK AND THE CAR STARTED RIGHT BACK UP AGAIN. THIS HAPPENED TO ME ONCE IN OCTOBER AND ONCE AGAIN A MONTH LATER IN NOVEMBER. IN NOVEMBER I WAS ON A REGULAR STREET IN TRAFFIC AND THE CAR SHUT DOWN. I WAS ABLE TO PUT IT IN PARK AND START IT BACK UP AGAIN. THIS IS SO SCARY AND A SAFETY PROBLEM. THANK GOD I DIDN'T CAUSE AN ACCIDENT.

NHTSA ODI 11382778