What 381 owners told NHTSA about the 2015 Chrysler Town And Country

TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION. NORTHTOWN CHRYSLER DODGE JEEP RAM (2020 NIAGARA FALLS BLVD, TONAWANDA, NY) INFORMED THE CONTACT THAT DUE TO THE VEHICLE MODIFICATION FOR HANDICAP USAGE, THE WIRING CAUSED THE FAILURE. THE MANUFACTURER WAS NOT NOTFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 82.

NHTSA ODI 11064090

TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 45 MPH, THE INSTRUMENT PANEL INDICATORS ILLUMINATED AND THE DEFROSTER FAILED. THE VEHICLE WAS TAKEN TO MONROE SUPER STORE (15160 S DIXIE HWY, MONROE, MI 48161), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE UNAVAILABLE.

NHTSA ODI 11061107

RIGHT PASSANGER SLIDING DOOR DOES NOT LOCK WITH FOB NOR MANUALLY, THE PHYSICAL LOCK IS STUCK. DOOR CAN BE OPENED AND ALARM DOES NOT GO OFF.

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TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. WHILE OPERATING THE VEHICLE, THE INSTRUMENT PANEL AND GAUGES SUDDENLY TURNED OFF AND ON BEFORE THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO THE DEALER (LASONTAINE CHRYSLER IN SALINE, MI) WHERE IT WAS DIAGNOSED THAT THE BATTERY WAS FAULTY. THE BATTERY WAS NOT REPLACED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BATTERY WAS OPERATING NORMALLY, BUT THE IOD MAIN FUSE WAS FAULTY. THE FUSE WAS NOT REPLACED. LATER, WHILE DRIVING APPROXIMATELY 25 MPH, THE ENGINE INDICATOR ILLUMINATED AND THE VEHICLE SHOOK AND VIBRATED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 94,000.

NHTSA ODI 11032091

WHEN VEHICLE IS PARKED AND THE AUTO-DOOR LOCK SYSTEM IS ACTIVATED BY REMOTE AND/OR MANUAL DOOR LOCK ACTIVATION, THE LOCKS WILL ACTIVATE AND THE DOORS WILL APPEAR TO BE LOCKED; HOWEVER, WHEN YOU PULL ON THE DOOR HANDLES TO CHECK THE LOCK, THE LOCKS WILL ACTIVATE AND RE-OPEN. THIS EVENT WILL OCCUR AFTER A FEW SECONDS, MINUTES, HOURS, OR EVEN OVER NIGHT. IN OTHER WORDS, EVEN AFTER YOU ACTIVATE THE AUTO-DOOR LOCKS, YOU CAN WALK UP TO THE CAR AT ANY TIME, PULL ON THE DOOR HANDLES, AND THE CAR WILL UNLOCK ALLOWING YOU TO OPEN THE DOORS.

NHTSA ODI 10937841

I WAS ABLE TO TURN MY VAN OFF AND REMOVE THE THE KEY FROM THE IGNITION, THINKING IT WAS IN PARK. THE AUTOMATIC TRANSMISSION WAS STILL IN DRIVE, HOWEVER, AND UPON MY EXIT, THE VAN ROLLED OUT OF MY PARKING SPACE INTO A TREE CAUSING $6000 WORTH OF DAMAGE. IT WAS LATER DISCOVERED THAT THE KEY CAN ALSO BE REMOVED WHILE THE VAN IS IN DRIVE AND THE ENGINE RUNNING WHILE THE VAN IS MOVING. THE CHRYSLER DEALERSHIP DIAGNOSED A FAULTY IGNITION, AND IS NOT OFFERING ANY TYPE OF PRORATED WARRANTY, EVEN THOUGH THE VAN IS ONLY 2000 MILES OUT OF WARRANTY. WHAT IS MOST ALARMING TO ME IS THAT THERE IS NO WARNING CHIME OR LAMP WHEN THE KEY IS REMOVED AND THE TRANSMISSION IS IN DRIVE. MY DAUGHTER'S DODGE WILL NOT ALLOW THE KEY TO BE REMOVED WHEN NOT IN PARK, AND ANY ATTEMPT TO DO SO RESULTS IN AN AUDIBLE WARNING AND MESSAGE ON THE DISPLAY.

NHTSA ODI 10929694

I HAVE A SAFETY PROBLEM WITH MY CAR WE PURCHASED 2 MONTHS AGO THIS IS THE SECOND TIME IT HAS HAPPENED AND IT SHOULD BE REPAIRED WITH A RECALL. THE IGNITION SWITCH ON MY 2015 CHRYSLER TOWN & COUNTRY VIN 3 [XXX] WORKS PERFECTLY UNTIL YOU SHUT OFF THE ENGINE, THEN IT ALLOWS YOU TO REMOVE THE KEY EASILY IN ANY GEAR, THIS ALLOWS THE CAR TO ROLL WHICH HAS HAPPENED TO ME TWICE WHEN DISTRACTED AND THE SELECTOR DID NOT GET TO PARK. THE FIRST TIME WAS AT NIGHT AND WHEN I PUT MY FOOT OUT IT FELT LIKE I WAS ON ICE, I DID REACT BY STEPPING ON THE BRAKE AND DID NOT HIT ANYTHING. I TOOK IT TO ENTERPRISE CAR SALES WHERE I PURCHASED IT AND THEY HAD THE MECHANIC CHECK IT OUT, HE SAID THE IGNITION SWITCH WAS DIRTY WHICH REPAIRED THE PROBLEM UNTIL A FEW DAYS AGO. IT HAPPENED IN THE DAYLIGHT THIS WEEK AGAIN AND I COULD FEEL IT AND SEE IT BECAUSE I WAS ON A GREATER INCLINE & COULD SEE WHAT WAS HAPPENING. IN BOTH OF THESE INSTANCES THERE WAS NO WARNING THAT THE CAR WAS NOT IN PARK. THIS IS DEFIANTLY A SAFETY PROBLEM THAT SHOULD BE REPAIRED, AS THE FIRST TIME IF I HAD NOT RAISED MY FOOT FAST ENOUGH I COULD HAVE BEEN PULLED FROM THE CAR BY THE DOOR & POSSIBLY RUN OVER, AS IT WAS ROLLING BACKWARDS IN THE PITCH DARK NIGHT. 'INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. WITHIN LESS THAN A MONTH OF OWNING THE VEHICLE, THE TPMS WARNING LIGHT RANDOMLY ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES AND THE SENSOR WAS RESET MORE THAN TWICE, BUT THE DEALER WAS UNABLE TO PROVIDE A PERMANENT REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE NUMEROUS TIMES AND PROVIDED NO PERMANENT SOLUTION. THE VEHICLE WAS NOT REPAIRED AND THE TPMS WARNING LIGHT CONTINUED TO FLASH. THE FAILURE MILEAGE WAS 1,000.

NHTSA ODI 10855331

WHILE DRIVING ON S CITY STREET, ALL THE DIGITAL DISPLAYS (INCLUDING RADIO, SPEEDOMETER, VEHICLE INFO, ETC.) WENT BLACK WITHOUT WARNING. ALL ANALOG INSTRUMENTS CONTINUED TO WORK. EVEN AFTER STOPPING AND SUBSEQUENTLY TURNING VEHICLE ON AND OFF, DIGITAL DISPLAYS WOULD NOT LIGHT. AS WE ENTERED DEALERSHIP, ALL DIGITAL DISPLAYS RETURNED. EARLIER PUSH BUTTON IGNITION SWITCH NEEDED TO BE PUSHED A NUMBER OF TIMES BEFORE IT ACTIVATED

NHTSA ODI 10786382

TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V234000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10689523

ON NOVEMBER 25 AT 4:30PM, I WAS DRIVING ON ROUTE 80 GOING WESTBOUND APPROACHING EXITS 27 A AND B IN NORTHERN NEW JERSEY. I WAS PLANNING TO USE EXIT 26 AND GENTLY ACCELERATED MY TOWN AND COUNTRY VAN IN ORDER TO PASS A VEHICLE TO MY RIGHT AND TRANSITION TO THE RIGHT LANE IN ORDER TO EXIT. AFTER PASSING THE VEHICLE, I REMOVED MY FOOT FROM THE GAS PEDAL AND MY CAR UNEXPECTEDLY CONTINUED TO ACCELERATE. I IMMEDIATELY APPLIED THE BRAKE SOMEWHAT FORCEFULLY IN ORDER TO STOP THE ACCELERATION. UPON REMOVING MY FOOT FROM THE BRAKE, THE CAR AGAIN ACCELERATED UNDER ITS OWN POWER. I QUICKLY SCANNED THE DASHBOARD TO SEE IF I WAS ACCIDENTALLY TRIGGERING A FUNCTION SUCH AS CRUISE CONTROL. I NOTICED A RED LIGHTNING BOLT SYMBOL ILLUMINATED, WHICH INDICATES A MALFUNCTION WITH THE ELECTRONIC THROTTLE CONTROL. I WAS ABLE TO APPLY THE BRAKE FORCEFULLY ENOUGH TO USE THE EXIT RAMP. AS I APPROACHED THE END OF THE EXIT RAMP THE CAR SEEMED TO CEASE ITS ATTEMPT TO ACCELERATE AND I WAS ABLE TO PULL INTO A NEARBY GAS STATION, PARK THE VEHICLE, AND TURN IT OFF. AFTER RESTARTING THE VEHICLE THE WARNING SYMBOL WAS NO LONGER PRESENT AND THE CAR SEEMED TO BE OPERATING NORMALLY. I IMMEDIATELY TOOK THE VEHICLE TO THE JOHNSON DODGE DEALERSHIP WHERE IT WAS PURCHASED. THEY ACCEPTED THE VEHICLE FOR DIAGNOSTIC TESTING BUT WERE NOT ABLE TO FIND ANY COMPUTER OR ELECTRICAL MALFUNCTION. THEY INSTRUCTED ME TO PICK UP THE VEHICLE THE NEXT MORNING AND THE SERVICE STAFF MEMBER [XXX] COULD NOT PROVIDE ANY INFORMATION ABOUT THE MALFUNCTION AND THEORIZED THAT MY RUBBER FLOOR MATS MUST HAVE BEEN STUCK ON THE GAS PEDAL DURING THE INCIDENT. NO OTHER EXPLANATION OR OFFICIAL PAPERWORK WAS PROVIDED BY THE DEALERSHIP. THIS INCIDENT WAS ALSO REPORTED TO AN OFFICIAL CHRYSLER CUSTOMER SERVICE REPRESENTATIVE ([XXX]; EMPLOYEE #[XXX]). AS OF THIS TIME, A REPLACEMENT VEHICLE HAS BEEN REQUESTED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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