What 381 owners told NHTSA about the 2015 Chrysler Town And Country

Recall (ID-16V461000) VIN number said it was done But still having transmission issues. Bought used so not sure if it was completed or not. But when I put in my Vin it comes up no recalls BUT still having the same issues as recall (ID-16V461000)

NHTSA ODI 11525968

The contact owns a 2015 Chrysler Town and Country. The contact stated that the check engine warning light was illuminated. The contact took the vehicle to two independent mechanics, where it was diagnosed with needing the transmission pump to be replaced. The vehicle was not repaired. The contact called the local dealer and made them aware of the failure. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 16V461000 (Power Train), however the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 82,000. The consumer stated the vehicle was inspected by 3 different dealers and determined there was a faulty transmission pump. The consumer is appealing the recall and requesting to be part of the recall.

NHTSA ODI 11509891

Car passenger headrest is deployed and cylinder 6 is misfiring as described under the recall description from the previous years vehicles recalls.

NHTSA ODI 11503272

Halfway through a nearly 1000 mile trip from my home to Panama City Beach, FL, I noticed a noise slowly getting louder from the vehicle as the trip progressed. About 100 miles out from our destination, I noticed gears started slipping and the check engine light came on. Luckily, we did get to our destination and an Auto Service Center. From the attached invoice, we now know the "front transmission pump has low pressure starving transmission for fluid damaging transmission internally." This required us to replace the transmission, which was a nearly $6500 repair. It turns out, Chrysler recalled other 2015 Town and County vans for this exact same reason (recall number is 16V461000 and Chrysler's number is S44). However, my VIN was NOT a part of this recall. According to this recall description, "If the transmission loses hydraulic pressure, the vehicle may lose motive power, increasing the risk of a crash." The fact that my vehicle was not recalled but had the same issue as other vehicles that were recalled should warrant an investigation. I now know my family's safety was unknowingly at risk. I will also give this information directly to Chrysler.

NHTSA ODI 11502984

The contact owns a 2015 Chrysler Town and Country. The contact stated while driving approximately 50 MPH, the transmission inadvertently downshifted to first gear, causing the RPM’s to rev to 6,000 RPM. There were unknown warning lights illuminated. The contact pulled off the roadway and turned off and restarted the vehicle several times before the transmission regained normal functionality. The contact stated that the failure became constant. Additionally, the manual shifting and sports modes were inoperable. The contact drove the vehicle to a local dealer, where it was diagnosed and determined that the transmission pump had failed, and the transmission was damaged and needed to be replaced. The vehicle had not been repaired. The contact researched online and related the failure to NHTSA Campaign Number: 16V461000 (Power Train). The manufacturer had been informed of the failure. The failure mileage was approximately 135,000.

NHTSA ODI 11501141

Similar to NHTSA Campaign ID: 16V461000 While driving the van at highway speed, there was a sudden failure of the automatic transmission leading to lack of fwd/reverse motion control. Fortunately, this incident did not result in a crash; driver was able to coast to shoulder with hazard lights on. No warning lights appeared on the instrument cluster. Vehicle had to be towed away from scene. Vehicle is at Chrysler dealer who suspects hyd pump failure leading to transmission failure similar to above campaign. This van was manufactured in Nov 2014 (as a 2015) model and was not part of the OEM recall.

NHTSA ODI 11499790

Transmission pump failure, causing vehicle to be inoperable. Low pressure.

NHTSA ODI 11497447

While driving the transmission started to make a loud whistling sound and would not change gears appropriately. At 5-6 thousand RPMs the vehicle would jam into the appreciate gear and cause the car to abruptly lurch forward and shudder. Upon examination of the transmission fluid, it was black and smelled burnt, and contained bits of metal. No previous OBD codes or engine lights identified any issues. After driving an additional 5 miles the vehicle would not accelerate or engage into drive (any gear) or reverse.

NHTSA ODI 11495924

Last month when driving my van started to stall when driving came to a stop at a light and the engine jerked, light turned green started to drive and it wouldn't go over 30 then all of a sudden it speeded up and the started making a weird sound pulled, off into a parking lot wasn't able to get it all the way in a parking spot. Called to have it towed. The transmission blew and it only has 65,000 miles. That cost me alot to get a transmission. Now the seatbelt on drivers side will not lock into place. Which I don't know what to do with that because you have to wear a seatbelt. When I bought this van brand new I had a lot of electrical issues kept taking it to the dealer they could never find anything. Lights would dim when driving, they was suppose to hook a machine up to it and it would register what was going on, this was requested by Chrysler when I couldn't get anywhere with the dealer ship. Chrysler set it up I go to the dealer and they don't have that equipment so they said they couldn't do anything, called Chrysler back told them was suppose to hear from someone never did. I feel this van is a death trap. The side doors act like they don't want to close at times. I have kept up on regular maintenance on the van. I just feel that when you pay $30,000.00 for a vehicle and take care of it things should last longer. I know it's 7 years old but low mileage and taken care of.

NHTSA ODI 11495364

When I accelerate, the vehicle jumps, as if the transmission is slipping. It seems like it does it when it needs to change gears. There aren’t any lights on to indicate anything is wrong, however, this problem is consistent and I’m scared the vehicle will leave my small children and I on the side of the road

NHTSA ODI 11488587

If the transmission loses hydraulic pressure, the vehicle may lose motive power, increasing the risk of a crash. Chrysler's number for this recall is S44 My transmission is starting to do this but I don't understand if my vehicle is the same year why is not showing on the vin# to be a recall?

NHTSA ODI 11484779

Our transmission pump seized while driving on a highway. We couldn’t get out of gear and we’re stuck doing 20mph till we got home.

NHTSA ODI 11479196

The contact owns a 2015 Chrysler Town and Country. The contact stated that while driving at various speeds, a whining sound came from the transmission. Additionally, while depressing the accelerator pedal, the RPM would increase however, the vehicle would not respond as intended. The vehicle was taken to the local mechanic who diagnosed that the transmission pump was faulty and needed to be replaced. The vehicle was not yet been repaired. The manufacturer was contacted and informed that the VIN was not included in NHTSA Campaign Number: 16V461000 (Power Train). The contact indicated that the vehicle had experienced a failure with the recall. The failure mileage was 80,000. The consumer stated that at the time of failure, they were driving approximately 20-40 mph while in traffic. Also, the transmission was replaced about two weeks after the incident and the vehicle is working properly.

NHTSA ODI 11475988

The transmission will not shift past 1st. I have had 3 transmissions in this vehicle and they all failed . This is a real issue . Check engine light on and shows powertrain transmission fail. We went out of town on vacation and transmission went out and vehicle would die out. It would not shift past 1st. We where scared my family and I, that we would not make it back to our state. We did not know this would be this unsafe and unable to leave our town. Let alone drive it. Please help

NHTSA ODI 11474236

While driving, the van would rev up to almost 600 rpm & wasn't stopping and then the thermal light or a red light came on. We eventually got to the next exit & thought maybe it was the coolant, though we had checked it previously. It did have antifreeze in it, also, the temperature gage was not high or showing it was overheating either. After checking, we started on the road again, and the engine light was flashing and the van started to rev then lose power while we were driving on the highway it was quite scary. The thermal light was on and the engine light was flashing. We had to pull over due to the issue since it was no longer safe to drive. We ended up getting it towed & we were several hours from home. Our mechanic said he's seen this issues with the transmission on Chryslers town & country before. We can provide the Mechanic receipts to assist with support on this. We've already had to pay for a rebuilt transmission to be put in and truly shouldn't have to pay for a 20k vehicle to be fixes with less than 135k miles on it when it is well taken care of.

NHTSA ODI 11474306

Driving at 30 mph with no issue stopped at a four-way crossing. As we were starting to move across intersection the van shifted then completely lost all forward motion with no warning like it was stuck in neutral. No warning lights came on until after power train lost all power. No accident occurred but lost all forward motion. Mechanic shop says powertrain will have to be replaced. Dealership never mentioned an issue with powertrain on last visit to them for ofluid change. Did not know of recall but not sure if van is on recall list due to it sitting at the mechanic shop.

NHTSA ODI 11460994

When driving my van it will chug going up hills or faster then 25mph like the transmission is slipping. The seat belt light will appear and say it's not connected when driving have to keep pushing seat belt in to get it to stop saying driver seat belt unbuckled.

NHTSA ODI 11460288

After Transmission failure 6 Months ago problems with Steering Vehicle, finally System locked up and unable to make a Left Turn.

NHTSA ODI 11458545

The transaxle oil pump experienced a loss of hydraulic oil pressure due to an improperly manufactured transaxle oil pump. I was driving down the road when my car started experiencing issues. I was fortunate to not be in an accident as my ability to speed up or slow down the car did not function properly. There is a safety recall for this issue but my car is just slightly outside of the manufacture dates. Clearly the issue is replicated in vehicles outside of the recall manufacture dates. There was no warning prior to experiencing the failure. It was quite a scary situation and I'm fortunate it did not end in an accident.

NHTSA ODI 11456664

Our van only has 83,000 miles and the transmission failed. While driving 45 miles an hour the car started to shake. While trying to find a safe place to pull over the car lost power. It was pulled into a parking spot and left for the tow company.

NHTSA ODI 11455811

power train failure - transmission pump failed- lost power- resulting in wreck with my two young children in the car. This year and make is involved in a recall , but not my VIN per this website. Have read 100 other instances that are exactly like mine.

NHTSA ODI 11451575

The contact owns a 2015 Chrysler Town and Country. The contact stated that while driving at 30 MPH, the vehicle stalled. The contact was able to pull over nearby an independent mechanic. The mechanic diagnosed the vehicle with a transmission pump failure. The vehicle was not repaired and remained with the independent mechanic. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The failure mileage was approximately 70,000.

NHTSA ODI 11447067

The transmission failed on a four lane highway (with 78,260 miles and original owner), as my wife and young son were trying to pull out from an intersection and merge into traffic, risking their safety and others on the same road. A moaning noise, which points to the transmission pump that was recalled on other same year models, seems to be the culprit according to the dealership, which requires a new or remanufactured transmission. After speaking my wife, who was in the process of running errands on 1/5/2022, the vehicle did not make any noise upon starting on her trip, but did start a slight moaning noise at one of her stops, which she stated sounded similar to the sound a power steering pump makes when low on fluid. Additionally, the vehicle was in for its annual safety inspection and PA emissions testing on 12/16/2021, for which it passed with no issues noted. The vehicle is currently sitting at a garage (after getting an initial diagnosis at the purchased dealership, Jim Shorkey Chrysler in North Huntingdon, PA) to get a second estimate of needing a new transmission. There were no warnings prior to this occurring, such as hesitation, check engine lamps, etc., and even on initial drop off, the check engine light still was not illuminated (the dealer has stated there are 3 codes for the transmission in the computer, but was not able to confirm whether the engine light was on now). After now reading various Internet websites, speaking with both the dealer and a mechanic, and even to a local tow truck driver, these vehicles all appear to have very similar transmission issues. The local mechanic stated he has replaced three of these exact transmissions for pump issues within the last few months. Being that there is such a backlog on replacements of this model, this points clearly that it is a safety issue on these vehicles and many, many of the same model outside of the recall date are suffering the same fate and NEED to be recalled IMMEDIATELY.

NHTSA ODI 11446500

Transmission completely fails with only 83,000 miles. Paid at a Chrysler/Dodge dealership to have the transmission replaced with a new one. August 17th after driving the vehicle the transmission failed again. Took several weeks before they replaced the transmission valve body on supposedly a new transmission. After 1,644 miles the vehicle again loose power.

NHTSA ODI 11438765

The engine turns off while driving at freeway speeds for no reason. It loses power increasing the risk of crash because there is no steering power. Also when coming to a stop, it begins to idle very rough then the engine dies. No check engine light on. Yes problem has been confirmed by 2 separate transmission mechanics. This is the same problem as Chrysler recall number S44 (transmission pump failure). But my manufacture date missed the recall by about 5 months.

NHTSA ODI 11437968