What 381 owners told NHTSA about the 2015 Chrysler Town And Country

The contact owns a 2015 Chrysler Town and Country. The contact stated that after she entered the vehicle through the front passenger’s side, the front passenger’s side air bag inadvertently deployed without warning. The vehicle was not diagnosed or repaired. The dealer nor the manufacturer was notified of the failure. The failure mileage was 97,841.

NHTSA ODI 11495791

The passenger front seat active headrest deployed while car was parked for no reason.

NHTSA ODI 11490434

Headrest came apart. Metal rod held by plastic gave way and now the rod cannot stay in the plastic housing correctly. Plastic is broke on both ends of the metal rod

NHTSA ODI 11483834

The front passenger side headrest exploded forward while parked and it cannot be reset. It appears that plastic clips inside of the headrest snapped. The fact that the same type of headrest is installed on the drive side is extremely concerning because should it malfunction the same way while driving myself of my children could become involved in an accident when it hits the drive in the back of the head while on the road. There was no jolt or warning whatsoever we head a popping sound while the vehicle was parked and the headrest shot forward with extreme force.

NHTSA ODI 11483678

Driver side active head restraint popped open. The air bag did not deploy but the plastic tabs holding it together broke inside.

NHTSA ODI 11482928

Front passenger active head restraint (headrest) activated without a collision event.

NHTSA ODI 11478406

I was just driving down the road and noticed my headset was pushing out toward my head. Upon inspection, it had been deployed but there was no accident that caused it. It is now pressing against my head all the time while I am driving and cannot be pushed back to normal position. Many news reports on this happening in all US cities: https://abc11.com/headrest-deploy-malfunction-safety-troubleshooter/5908516/ The repair estimates are between $700-$900, but those that report it to the local news station the manufacturer sometimes fixes it for free! This should be recalled! Help!

NHTSA ODI 11477482

Unprompted, the active head restraint(headrest) deployed.

NHTSA ODI 11471290

Was driving down the road and the front passenger seat headrest blew apart for no reason at all

NHTSA ODI 11468847

on 5/22/22 at 88,530 miles, we were stopped at a light - NO ACCIDENT! the passenger side seat headrest exploded forwarded, hitting my wife in the head, causing her extreme neck/back pain. She is seeing doctor regarding her neck/back.

NHTSA ODI 11466509

passenger side air activated head rest engaged with piston intact. plastic holding piece broke apart. now the headrest is apart and there is no head restraint on the passenger side this it is a health and safety issue.

NHTSA ODI 11458043

The drivers head rest deployed while my vehicle was parked at home overnight. This vehicle is equiped with active head restrain and is supposed to deploy in case of a rear ended accident.

NHTSA ODI 11451353

The contact owns a 2015 Chrysler Town and Country. The contact stated while walking towards the vehicle, the contact became aware that the driver’s side headrest had deployed and was detached from the seat. The contact stated that there was no impact to the vehicle to cause the headrest to deploy. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 183,000.

NHTSA ODI 11439355

On 10/13/2021 the front passenger seat headrest activated for no apparent reason. The van was at a complete stop. After inspecting the headrest I determined the plastic had broke and allowed the headrest to spring forward. The rod that locks the headrest in the normal position was still in the clamp indicating that the computer did not activate the headrest. The plastic holding the rod broke. Luckily the passenger was leaning up preparing to exit the vehicle so the headrest did not hit him in the back of the head. I called the dealer and asked if there was a recall for this issue and they indicated there was not.I believe this is an extremely unsafe incident and am afraid that the driver’s side might be next.I believe it could cause serious head and neck injuries if falsely activated. I have researched and found many complaints about the same issue. I have temporarily put a strap on the headrest to hold it closed.

NHTSA ODI 11437094

The head rest deployed

NHTSA ODI 11435850

While exiting our parked 2015 Town and Country, the driver side active headrest on my wife’s van went off. There was no collision or jarring of the vehicle. We contacted the dealer and were told it would have to be repaired out of pocket. I have seen this problem online and feel as though a recall should have been in place.

NHTSA ODI 11419498

THE HEADREST OPENED WITHOUT WARNING OR COLLISION WHILE DRIVING DOWN THE HIGHWAY. DRIVING AT ABOUT 45 MPH WHILE SLOWING DOWN GOING OVER RUMBLE STRIPS. THE PLASTIC HOUSING THAT HOLDS THE BAR WHICH HOLD THE HEADREST DOWN HAD BROKEN. THE BAR IS STILL HEALD BY TWO TEETH.

NHTSA ODI 11400277

WHILE PARKED, ENGINE NOT RUNNING AND UN-OCCUPIED, THE FRONT PASSENGER HEAD REST DEPLOYED. INTERNAL PARKS WERE OBSERVED TO BE BROKEN AND UNABLE TO RETURN THE HEAD REST TO IT'S CLOSED POSITION

NHTSA ODI 11397179

BACK WINDSHIELD SHATTERED SUDDENLY. NOTHING HIT IT. DEFECTIVE. SHATTERED DUE TO WEAK CORNER/ DEFECTIVE. SEATBELT BUCKLE BROKEN IN BACK SEAT. DRIVER HEADREST DEPLOYED. TRANSMISSION WENT UP AT 80,000 MILES.

NHTSA ODI 11396009

THE ACTIVE HEAD RESTRAINT ON THE RIGHT FRONT SEAT INADVERTENTLY DEPLOYED. THE VEHICLE WAS NOT INVOLVED IN ANY KIND OF IMPACT AND NO AIRBAG DEPLOYMENT TOOK PLACE. THE HEAD RESTRAINT WILL NOT RESET DUE TO THE SLED BRACKET BEING BROKEN.*DT*JB*JB

NHTSA ODI 11395721

THE HEAD REST ON THE DRIVER'S SEAT DEPLOYED WHILE SITTING IN OUR DRIVEWAY, UNOCCUPIED. IT IS THE SAME PROBLEM WITH THE ACTIVE HEAD REST INADVERTENT DEPLOYMENT DETAILED IN PE19-014.

NHTSA ODI 11385573

PASSENGER HEADREST ASSEMBLY RANDOMLY ENGAGED SOME SORT OF "AIRBAG" MODE. TWO SPRINGS DEPLOYED THE HEADREST FORWARD RAPIDLY

NHTSA ODI 11384660

DRIVER SEAT GOT STUCK IN UP POSITION. SEAT WILL NOT GO DOWN AND PEDDLES WON'T ADJUST. THE AIR BAG IN THE HEAD REST DISCHARGED WHILE SITTING AT A RED LIGHT. NOT VERY SATISFIED.388RKS

NHTSA ODI 11384153

DRIVER HEADREST DEPLOYED RANDOMLY. CAR WASN'T IN ANY SORT OF COLLISION. PLASTIC SUPPORT INSIDE HEADREST FAILED. PLASTIC HOLDS SMALL BAR THAT ENGAGES WITH ELECTRONIC POWERED CLIPS.

NHTSA ODI 11374916

THE DRIVERS SIDE HEADREST DEPLOYED OPEN FOR NO REASON. THE VEHICLE WAS SITTING IN MY DRIVEWAY NOT MOVING.

NHTSA ODI 11374962