What 298 owners told NHTSA about the 2015 Chevrolet Impala

The contact owns a 2015 Chevrolet Impala. The contact stated while driving 40 MPH with the cruise control activated, the cruise control feature inadvertently deactivated, and the vehicle decelerated. An unknown warning light was then illuminated. The contact was able to accelerate, and the vehicle started operating normally. The vehicle was diagnosed by the dealer, and the contact was informed that the side detect module (B1010-00) needed to be replaced. The vehicle was not repaired, but an appointment was scheduled. The manufacturer was contacted and stated that the vehicle was out of warranty and referred the contact to the NHTSA hotline for assistance. The failure mileage was 30,000.

NHTSA ODI 11506948

Continue headlight conversation

NHTSA ODI 11505510

THE BACK UP IS VERY DIM AND WHEN BACKING UP YOU CAN BARELY SEE WHERE YOU ARE BACK UP AND IF ANYONE ONE OR ANYTHING IS BEHIND ME. I AM NOT SURE IF ITS THE CAMERA OR THE SCREEN. THE SCREEN LOOKS FINE WHEN LISTENING TO MUSIC OR USING IT FOR CALLS.

NHTSA ODI 11500602

2015 Chevrolet Impala Lt Vin# [XXX] infotainment center & Steering went out 2 years ago Greg Chevrolet in savannah MO told me $800 for infotainment unit only car only had diag code B127E car only 3 years old at the time still does not work! Earlier this year driving to work 70 mph steering goes out I almost hit car next to me had to muscle the car to side of road then warning light popped up to service power steering!! Very dangerous for me and any cars on the road with this car! Had mechanic do diagnostic it had 20 error codes he reset them car worked 1 day same thing over again. We paid the car off but still can't drive it and can't afford wheel bearing a new rack etc this car has now been parked in garage for fear of driving with no steering or info center and the wheel was mounted with tire backwards from dealership when we bought the car! Safety GM INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA ODI 11492210

The contact owns a 2015 Chevrolet Impala. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where a code reader determined that there was a defect with the dual battery control module. The mechanic recommended that the module and both batteries be replaced. The dealer nor the manufacturer was notified of the failure. The vehicle had been repaired. The failure mileage was approximately 140,000.

NHTSA ODI 11487991

Taillight gasket failed and leaks water resulting in water leaking into trunk anytime it rains or go through car wash. This caused corrosion to the amplifier shorting it out, there is now no sound or on star available. It also caused the blind spot detection monitor to have issues and no longer work. Upon inspection when the vehicle is running the wires sometimes start smoking white. Dealer said there was no issue, obviously the radio doesn’t work, the screen doesn’t even light up, no backup camera, no sound warning if the forward collision system is engaged, no seatbelt ding, no blinker sounds, no rear detection system or cross traffic warning system.

NHTSA ODI 11474001

I was driving on the highway at about 60 miles per hour and my power steering went out without warning. The car was stiff and difficult to move and put the life of myself and my child in danger as well as others on the highway at the time. I took the car to a shop and they confirmed that the steering rack had failed or was near failure. It wasn't until I was able to navigate off the highway after driving to a Jiffy lube that the light ultimately came on.

NHTSA ODI 11469167

The contact owns a 2015 Chevrolet Impala. The contact stated that water was entering the trunk of the vehicle and filling up the wheel well. The contact stated that the water was entering through the driver’s side rear taillight housing. The vehicle was not taken to be diagnosed or repaired. The manufacturer was contacted and notified of the failure and referred the contact to the NHTSA to file a complaint. The approximate failure mileage was 100,000.

NHTSA ODI 11468239

The contact owns a 2015 Chevrolet Impala. The contact stated while driving 25 MPH, both rear wheels seized and experienced a blowout. The contact stated no warning light was illuminated. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where the vehicle was being serviced. The vehicle was not repaired but was pending repairs. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V541000 (Parking Brake) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 70,000.

NHTSA ODI 11465374

WE ARE STILL HAVING ISSUES WITH THIS STUPID SBZA BLIND SPOT DETECTION SYSTEM, TWICE NOW, FIRST TIME WE HAD FIXED, 2.5 YRS AGO NOW, AT A $1000 COST TO US, AS MILEAGE WAS SLIGHTLY OVER THE QUALIFYING MILES WITH RECALL LETTER WE RECEIVED PRIOR TO HAVING BOTH MODULES REPLACED. THOSE BRAND NEW MODULES ONLY LASTED 16 MONTHS OR LESS AND WEVE BEEN DEALING WITH SAME SAFETY ISSUES FOR ABOUT A YEAR NOW, SOME DAYS WORSE THAN OTHERS. ITS A DUMB FLAW AND NEEDS TO BE ADDRESSED SOON BUT WE DONT HAVE ANOTHER $1000+ TO COME UP WITH!! PEOPLE LIKE US, WHO LIVE IN THE SNOW BELT AREAS AND HAVE TO DEAL WITH ROAD SALT AND CORROSION ARE GOING TO KEEP HAVING ISSUES WITH THEM, EVEN THOUGH WE KEEP OUR CAR AS CLEAN AS WE CAN!! ITS A PAIN IN OUR ASSES AND NOT OUR FAULT FOR A LOUSY STUPID DEVICE THAT WILL FAIL HERE!! THANK YOU!!

NHTSA ODI 11464787

We are having issues with our bling spot warning system not working warning light stays on in mirror and not going off its seams GM mounted sensor module behind rear wheel which gets exposed to water and then corrodes and malfunctions this also leads to many others safety issues including shutting vehicle down while driving because other systems are connected to it cannot isolate There should be a recall thankyou

NHTSA ODI 11463769

Service blind spot detection system alert come on i took it to the dealership and paid 95.00 to diagnosis they wanted 1900.00 to fix the problem 2 weeks later while waiting for an appointment the entire system is failing Forward collision warning, Lane departure warning ,and Parking collision warning. the dealer now wants another 95.00 to re-diagnosis seeing as only the blind spot was the only warning at first. I'm being told this could lead to the vehicle shutting down even while driving

NHTSA ODI 11461932

The front driver side seat belt will not latch. Have to press in the orange button and inserted it and release for it to click.

NHTSA ODI 11460759

All the lights are flashing on dashboard. Car won't start. No gages work on dash. Lights won't work blinkers don't work. Radio panel is black. I had same issues in 2018 and had to replace detection module and harness on both sides. Paid $1200. Now I am having the same issue again.

NHTSA ODI 11460256

Blind spot module has corroded and failed due to water intrusion. The module is very poorly sealed and clearly would lead to corrosion, very poor design. Potential for fire from electrical short is extremely high.

NHTSA ODI 11460102

There is a bad sensor I believe on my impala- the passenger blind spot warning light is staying on all the time - even when the car is off.

NHTSA ODI 11460121

While driving this vehicle, the Traction Control will turn off along with the Stabiltrack function. The transmission will drop into "limp" mode and function on a "basic" level. This causes the vehicle to loose power and become very sluggish to control or operate. A code for "loss of TCM communication" to be found in the computer via the ADL. To remove the code and restore communication to the Transmission Control Module, I have to remove and reinsert the wire coupling connection wire harness at the TCM. The TCM will now communicate with the ECM. This is a recurring problem solved by this action.

NHTSA ODI 11460091

I received an error Service "Side Detection System". Dealer says it needs to replace the Side Blind Zone Alert Modules (part #84648920) due to water intrusion on the module. They say it can affect the entire dashboard, causing it to fail. The Chevy Impala forums have many mentions of this issue with this car. There have been reports of smoke coming from these modules. GM had issued a Special Coverage N172097060 in 2019 but only covers cars 6 years old or less and less than 80,000 miles. Due to the widespread occurrence of this issue, it should be recalled.

NHTSA ODI 11459215

Front Right lower control arm w/o police right front wheel. Tpms system. This will be the second time I’ve had to replace the front lower control arm the tea PMS system does not work ABS traction control are off totally the same year of car make model everything was recalled to have this fixed but it was only with the police cars what makes you think that the ones that weren’t police cars didn’t have the same issue it cost $427.20 to fix. I also understand that my vehicle you’re making model it’s not the only one having this issue of having to replace it over and over as far as electrical something keeps moving or coming on or off in the car it’s worn down to batteries it happens at any time I can walk by the car and making the noise. I have to keep replacing the tires due to this all I know is that when you’re driving it more getting ready to turn it makes a loud crunching grinding noise it can happen at any time it’s getting harder to control the steering wheel. The cost of replacing the tires is ridiculous 2xs in a year or less. Gas let’s not even go there. Traction and stabilization always on along with brake assist and tpms front two tires stopped working. And once again it’s doing it. Not sure of exact date but before 2020

NHTSA ODI 11458749

Side detector system

NHTSA ODI 11458073

side detection system failing and will not shut off

NHTSA ODI 11456574

This is the second time the blind side detection system has failed on both my vehicle and daughter's 2014 Impala. GM is aware of this is a problem and issued a special program, however; it expired last year. This issue can also cause issues with other electrical systems. Spending $1500+ every 2-3 years for an issue that is a manufacturer problem is not acceptabe.

NHTSA ODI 11455616

There was a recall on the SBZA in April of 2019 and we received a recall letter from GM, probably in July of 2019 but the recall was for vehicles with less than 80,000 and we had 83,000, so I never pursued recall thinking that we wouldn't qualify. We had the SBZA-Side Blind Zone Alert system replaces in December of 2019, at a big cost to us of $1000, at local Chevrolet dealer. The new detection system only lasted about 15-16 months or March-April of 2021 before it started acting up again. When I called the Chevrolet dealer up to complain about the problem, they told me that there was only a 1 year warranty on brand new part and it being over 1 year old now, it was out of warranty!! Arrgghh!! We left it at that and it didn't cause too much of a hassle as I turned off detection system, using car radio settings and we only had a message on dash, which we could turn off and live with as we didn't have another $1000, out of our pocket, to get fixed. Then in November of 2021 and onwards, the light on drivers mirror would come on, stay on or blink off and on but doesn't always stay on. Now as of February 26 2022, we are having many of the same issues and things happening, that we had back in 2019, where the car is hard to start, dash doesn't work properly along with many safety warning lights coming on the dash, sounds, speedometer not working, no radio, no turn signals, no HVAC, windows don't function properly, etc, etc. It usually goes away, after 10 minutes or so, then is normal again, then goes berserk again, off and on. This is now happening more often each day and is a huge safety issue, esp with our daughter using the car now, to get back and forth to work. She has panicked each time this happens. We bought car with 72,000 miles on it back in May of 2018 and it currently only has 126,300 miles on it. We love this car otherwise as it's been a real great car but now with this stupid problem again and so soon, we are not sure what to do. Thank you very much.

NHTSA ODI 11455099

The "service stabilitrak" light and engine light has returned making the vehicle non-operational once again. I have spent over $2500 in the past 12 months at an authorized Chervrolet dealership attempting to repair this exclusive, patented General Motors safety system, however, the system continues to malfunction. I cannot be the only owner of a GM vehicle with this frustrating, expensive issue. Please assist with a recall and/or inquiry to GM/Chevrolet. Previous NHTSA tracking number 11444992.

NHTSA ODI 11454266

It appears that my vehicle had a special coverage bulletin titled “N172097060 - Special Coverage Side Blind Zone Alert Module Water Intrusion” This special coverage only covered vehicles for 6 years or 80,000 miles. This week I started experiencing problems with my vehicles side blind zone alert system. From everything that I have read it appears to be the same issue that led to the special coverage mentioned above being issued. However, my vehicle is now outside of the specified coverage limitations. I believe that it should still be covered as it still remains a safety issue. Regardless of how many years or miles have passed. Thank you.

NHTSA ODI 11454268