What 288 owners told NHTSA about the 2015 Chevrolet Impala Limited

SIDE COLLISION DETECTION SENSORS GO OUT AND IT IS A VERY COSTLY REPAIR. ALL MY WARNING SENSORS WENT OUT BEFORE, LUCKILY THIS WAS JUST A FUSE. BUT THE SIDE DETECTION IS STILL. PEOPLE PAY EXTRA MONEY FOR THESE SAFETY FEATURES AND THEY SHOULD WORK! MINE WENT OUT ABOUT 1000 MILES OVER 36000 MILE WARRANTY AND THE EXTENDED WARRANTY I PURCHASED DOESN'T COVER THIS. PASSENGER SIDE DETECTION WENT OUT WHEN DRIVING. ALL OTHER CAR WAS STATIONARY. FROM WHAT I'VE RESEARCHED THESE CAN CAUSE NUMEROUS PROBLEMS IN THE CARS COMPUTER SYSTEM IF NOT FIXED. I CAN FIND THOUSANDS OF COMPLAINTS LABOUR THIS ISSUE ON THE INTERNET. GM SHOULD TAKE RESPONSIBILITY AS THIS IS A SAFETY ISSUE!

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THE SENSORS FOR THE BLIND SPOT INDICATORS ARE SUSCEPTIBLE TO EROSION AND GUNK-INVASION, CAUSING THE BLIND SPOT INDICATORS TO QUIT WORKING. PRESENTLY, THE DRIVERS SIDE INDICATOR DOESN'T WORK AT ALL, AND THE PASSENGER SIDE INDICATOR STAYS ON ALL THE TIME, EVEN WHEN THE CAR IS PARKED IN MY GARAGE. MY CHEVROLET DEALERSHIP TELLS ME TO REPLACE THE BOX CONTAINING THE WIRES FOR THE SENSORS IS $500 PER SIDE, AND BOTH HAVE QUIT WORKING, AND THAT THE REPLACEMENT PART IS THE SAME AS THE ORIGINAL, WHICH MEANS THIS WILL HAPPEN AGAIN. I AM TOLD THE BOX CONTAINING THE ELECTRONICS FOR THE SENSORS IS NOT SEALED PROPERLY, AND THAT MY DEALERSHIP HAS REPLACED A LARGE NUMBER OF THEM ON THESE VEHICLES.

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TL* THE CONTACT OWNS A 2015 CHEVROLET IMPALA. WHILE REVERSING OUT OF A PARKING SPACE, THE REAR CAMERA FAILED TO OPERATE AND THE DRIVER'S SIDE LANE DEPARTURE ALERT FAILED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (DOAN CHEVROLET, 5049 W RIDGE RD, SPENCERPORT, NY 14559) WHERE IT WAS DIAGNOSED THAT THE MODULE HARNESS WAS CORRODED AND THERE WAS WATER INTRUSION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND OFFERED TO ASSIST THE CONTACT WITH HALF OF THE REPAIR COST. THE APPROXIMATE FAILURE MILEAGE WAS 41,990.

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WITH NO PARTICULAR TRIGGER, MY SENSORS STARTED TO FAIL ONE BY ONE. THEN, MY RADIO TOUCH DISPLAY WENT OUT. NOW, MY CAR WILL RANDOMLY SHUTDOWN WHILE DRIVING, GO INTO THEFT MODE, OR HAVE THE ENTIRE DASH SYSTEM MALFUNCTION, LEAVING ME WITH LITTLE TO NO FUNCTIONALITY OTHER THAN STEERING. A DETAILED THREAD OF THE ISSUE AND OTHERS HAVING THESE ISSUES CAN BE FOUND IN THE FOLLOWING FORUMS. HTTP://WWW.IMPALAFORUMS.COM/CHEVY-IMPALA-9TH-GEN-DISCUSSION/1585778-BAD-BCM.HTML HTTP://WWW.IMPALAFORUMS.COM/AUDIO-VIDEO-AND-ELECTRONICS/1798162-MYLINK-TOUCH-DISPLAY-SHUT-OFF-AFTER-HITTING-POT-HOLE.HTML

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VEHICLE MAKES WINDING NOISE WHEN MAKING RIGHT HAND TURN AND HESITATES TO TAKE OFF WHILE ENTERING TRAFFIC. HAZARD AND CAN CAUSE INJURY OR FATALITY.

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TAKATA RECALL THE AIR BAG LIGHT IS ON AND THERE IS ALSO A BURNING SMELL COMING FROM THE CAR AND THIS HAPPENS IMMEDIATELY WHEN I START THE CAR UP.

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ON 10/10/2017 MY 2015 IMPALA 2LTZ HAD SUDDEN ACCELERATION, FULL THROTTLE. NO BRAKES, NO EMERGENCY BRAKE, THE ONLY WAY I COULD STOP THE CAR WAS TO PUT IT INTO NEUTRAL ( OVER 90 MPH BY THEN). THEN AGAIN ON 1/25/2018 THE SAME THING HAPPENED AGAIN, SUDDEN ACCELERATION, BY THEN I KNEW I HAD TO PUT IT IN NEUTRAL TO STOP. MY WIFE AND I WERE LUCKY I COULD MANEUVER THE CAR AROUND SEVERAL OTHER VEHICLES AND AVOIDED AN ACCIDENT. BOTH TIMES I WAS ON THE FREEWAY AT FREEWAY SPEEDS WITH THE ADAPTIVE CRUISE CONTROL ENGAGED.

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I WAS TRAVELING ON THE HIGHWAY (IN MOTION), THERE WAS A VERY LOUD BOOM. THE SUNROOF EXPLODED! THERE WAS NO KNOWN DEBRIS FROM THE ROADWAY AND THE SHATTERED GLASS WAS NOT IN MY VEHICLE; THE SUNROOF SHATTERED OUTWARD.

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I HAVE HAD MY 2015 IMPALA AT DEALERSHIP TWICE FOR MY AIRBAG SENSOR ON PASSENGER SEAT AND HAVE PAID MONEY OUT OF MY POCKET FOR THIS REPAIR. THIS YEAR AND MODEL CAR HAD A RECALL ON AIRBAGS BUT THE DEALERSHIP SAID EVEN THOUGH IT IS NOT A WEAR AND TEAR ITEM BUT A SAFETY ONE I STILL HAD TO PAY OUT OF MY POCKET. WITH THIS YEAR HAVING ISSUES WITH AIRBAG AND THIS BEING THE SEAT SENSOR I BELIEVE THIS SAFETY ISSUE SHOULD BE COVERED, MY TCN NUMBER IS AIN16-53807

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ENGINE FIRE

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ON 11/20/17 MY WIFE WAS DRIVING OUR CAR, TAKING ONE OF OUR DAUGHTERS TO SCHOOL WHEN THE CAR SOUNDED AN ALARM AND MESSAGE OF "POWER STEERING FAILURE - DRIVE WITH CAUTION" APPEARED ON THE DASH. SHE WAS ON A CITY STREET AND MOVING, BUT NEEDED ALL HER STRENGTH AND BODY WEIGHT TO TURN THE WHEEL. SHE HAD THE CAR TOWED TOT HE DEALER, WHO ADVISED THAT THEIR WAS A TOTAL FAILURE OF THE ELECTRONIC STEERING RACK AND PINION SYSTEM, MAKING THE CAR UNSAFE TO DRIVE. FURTHER, THE PARTS NEEDED TO REPAIR THE CONDITION ARE APPARENTLY ON NATIONAL BACK ORDER, AND AS OF THIS WRITING GM/CHEVY IS NOT RESPONDING TO MY DEALERSHIP'S REQUEST FOR AN ETA ON THE NEEDED PARTS. I AM BEING TOLD MY CAR WILL VERY LIKELY BE KEPT THROUGH THE NEW YEAR. I AM VERY CONCERNED AS THIS IS A MAJOR SAFETY ISSUE FOR MY FAMILY. FURTHER, IF THESE PARTS ARE ON BACK ORDER, AND GM IS NOT RESPONDING TO THE DEALER WITH AN ETA, THAT TELLS ME THAT THIS IS LIKELY A WIDE SPREAD PROBLEM. I DO NOT WANT MY CAR 'REPAIRED' WITH A FAULTY DESIGN OR PART THAT MAY FAIL AGAIN, CREATING A DANGEROUS SITUATION.

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I WAS DRIVING ON THE FREEWAY WITH THE ADAPTIVE CRUISE CONTROL ON AT ABOUT 50 TO 55 MPH WHEN SUDDENLY THE CAR WENT FULL ACCELERATION. I TRIED TO STOP THE CAR BY TURNING OFF THE CRUISE CONTROL, TURN OFF THE IGNITION, USE THE EMERGENCY BRAKE, NONE WORKED. I THEN PUT THE TRANSMISSION AND THEN EVERYTHING WORKED, BY THEN I WAS DOING 90 PLUS MILES PER HOUR PASSING VEHICLES. I CONTACTED GM AND THEY TRIED FIND A PROBLEM BUT DID NOT A PROBLEM.THEY SAID NO CODES APPEARED. THIS SUDDEN ACCELERATION LASTED ONLY A FEW SECONDS BEFORE I PUT THE CAR IN NEUTRAL. WILL A CODE APPEAR IF THE PROBLEM LASTED ONLY A FEW SECONDS. GM CLOSED THE CASE.

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THIRD ISSUE WITH LOSS OF POWER. THIS TIME, STARTED CAR. THE CAR WAS FIGHTING FOR AIR FOR A FEW SECONDS, WITH STABILITRAK AND ENGINE LIGHT ON. I SHUT THE CAR OFF IMMEDIATELY. RESTARTED AFTER A FEW SECONDS. THE ENGINE LIGHT REMAINS ON. SERVICE IS STATING HISTORY SAYS MISFIRE ON 2 CYLINDERS, BUT NO CODE THROWN AND CANNOT DIAGNOSE. WE CAN GUESS AND PAY $350 FOR THE GUESS, OR NOT GUESS AND PAY $125 FOR THE DIAGNOSTICS THAT WERE RAN. (!!!) WHAT IN THE WORLD...

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DAYTIME RUNNING LIGHTS HAVE FAILED SEVERAL TIMES. PASSENGER SIDE WAS REPLACED TWICE UNDER WARRANTY NOW CAR HAS 600 MILES OVER 36K BUMPER TO BUMPER WARRANTY DEALER WILL NOT REPLACE UNDER WARRANTY. LIGHT BROKE FROM BRACKET FROM WATER AT CAR WASH.

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SECOND EXPERIENCE WHERE CAR SHUT OFF COMPLETELY WHILE DRIVING AT A STEADY SPEED. FOOT IS ON GAS, MAINTAINING SPEED, ALL ELECTRONICS SHUT OFF - LIGHTS, GAUGES - EVERYTHING. ALMOST INSTANTLY, CAR RESTARTS ITSELF. CAR HAS REMOTE START, CRUISE CONTROL AND PUSH BUTTON START. DEALERSHIP STATES NO ERROR CODE RECORDED AND CHARGES $125 EACH TIME WE COMPLAIN ABOUT THIS. FIRST TIME WAS AROUND 30K MILES. THIS WAS 59K MILES. ONE OWNER (ME).

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FIRST EXPERIENCE WHERE CAR SHUT OFF COMPLETELY WHILE DRIVING DOWN A HILL DURING A SNOW STORM. FOOT IS ON BRAKE, SLOWING SPEED, ALL ELECTRONICS SHUT OFF - LIGHTS, GAUGES - EVERYTHING. ALMOST INSTANTLY, CAR RESTARTS ITSELF. CAR HAS REMOTE START, CRUISE CONTROL AND PUSH BUTTON START. DEALERSHIP STATES NO ERROR CODE RECORDED AND CHARGES $125 EACH TIME WE COMPLAIN ABOUT THIS. ONE OWNER (ME).

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PARKED CA ON CONCRETE DRIVEWAY OF RESIDENTIAL HOME AT APPROX. 9:30PM 8/5/17 LOCKED CAR & WENT TO BED. WAS AWAKENED AT 5:30AM AND TOLD CAR WAS ON FIRE. CAR WAS DESTROYED BEFORE FIRE DEPT. ARRIVED..

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TAKATA RECALL. I WAS DRIVING DOWN A COUNTY ROAD, I SNEEZED AND HIT MY FACE ON THE STEERING WHEEL AND HIT A TREE AT 40 MPH. MY AIR BAGS DID NOT DEPLOY AT 40MPH IN A FRONTAL CRASH. IT TOTALED THE CAR. BENT THE FRAME AND FRAME AROUND THE MOTOR. MY PASSENGER WAS HURT WORSE THAN ME. WHY DIDN'T MY AIR BAGS DEPLOY?

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TL* THE CONTACT OWNS A 2015 CHEVROLET IMPALA. WHILE THE VEHICLE WAS BEING OPERATED ON THE FREEWAY, THE BRAKES LOST FUNCTIONALITY. AFTER THE FAILURE OCCURRED, THE SERVICE BRAKE ASSIST AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE MUNDY CHEVROLET DEALER STATED THAT ALL RECALL REPAIRS HAD ALREADY BEEN PERFORMED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.

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I HAVE HAD MY CAR BACK AT THE DEALERSHIP WHERE I PURCHASED THIS CAR NEW 21 MONTHS AGO, 3 TIMES NOW, AND THE DEALER CANNOT FIX THE PROBLEM. THE CAR ALL OF A SUDDEN WILL NOT START, AND I AM TOLD THE BATTERY IS FINE AND NO CODES ARE STORED. WHEN TRYING TO START VEHICLE, ELEC. STABILITY CONTROL WARNING BEGANS TO FLASK ON SCREEN, BUT VEHICLE WILL NOT START.

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TL* THE CONTACT OWNED A 2015 CHEVROLET IMPALA. WHILE THE VEHICLE WAS PARKED, FLAMES APPEARED FROM THE HOOD. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND STATED THAT IT WAS CAUSED BY AN ELECTRICAL ISSUE. THE VEHICLE WAS DESTROYED AND TOWED TO A TOWING LOT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 22,000.

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THERE IS A CONSTANT WATER PUDDLE UNDER THE FLOOR MAT ON THE FRONT PASSENGER SIDE OF THE CAR. IT DRIES AND THEN IT IS THERE AGAIN.IT IS A HUGE PROBLEM TO ME AND I WANT IT FIXED.

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I LEASED A NEW 2015 IMPALA AT THE END OF MAY 2015. IT IS THE LT2 MODEL. IN OCT. 2015 I WAS TRAVELING ON THE FREEWAY WITH MY CHILDREN. THE CAR HAD A SUDDEN REDUCTION OF POWER, DROPPING FROM 70MPH TO AROUND 30MPH. THE ENGINE LIGHT CAME ON AND I HAD TO MOVE OUT OF TRAFFIC TO AVOID BEING HIT BY OTHER CARS. AT THE DEALERSHIP, I WAS TOLD THE FUEL PUMP WOULD NEED TO BE REPLACED. I FOUND IT ODD IN A BRAND NEW CAR, BUT FIGURED IT WAS A FLUKE. IN OCT. 2016 IT HAPPENED AGAIN! THE VEHICLE QUICKLY DROPPED FROM 60MPH OR SO, DOWN TO 30MPH AND I WAS ALMOST HIT FROM BEHIND BY A SEMI. I PUT ON MY HAZARDS AND EXITED AFTER DRIVING A MILE OR SO IN THE EMERGENCY LANE. THIS TIME, I TOLD THE DEALERSHIP THEY WOULD NEED TO TOW IT BACK. AFTER THEY CHECKED OUT THE CAR, I WAS TOLD THAT IT WAS ONCE AGAIN THE FUEL PUMP. 2 FUEL PUMPS AND TWO NEAR DEATH EXPERIENCES UNDER 20K MILES. I TOLD THE DEALERSHIP THEY NEEDED TO DO SOMETHING.I COULD NOT CONTINUE TO DRIVE THIS CAR IN FEAR. THE REASON WE DECIDED TO LEASE A NEW VEHICLE WAS TO HAVE A SAFE, RELIABLE CAR. WE WERE INFORMED BY THE DEALERSHIP THAT THE SUDDEN REDUCTION OF POWER (RESULTING IN 2 NEAR ACCIDENTS) WAS A "SAFETY FEATURE" IN THE PARTICULAR TRIM PKG OF OUR VEHICLE. IT WAS DESIGNED TO PROTECT THE ENGINE IN THE EVENT OF A PROBLEM. IT SEEMS THAT CHEVY IS MORE CONCERNED WITH PROTECTING THEIR VEHICLES THAN THE OCCUPANTS INSIDE. AFTER WRITING A NEGATIVE REVIEW ON THE CHEVY CUSTOMER SURVEY, I WAS CONTACTED BY GM. I EXPLAINED MY COMPLETE DISSATISFACTION WITH THE VEHICLE AND SINCE I NO LONGER FELT SAFE DRIVING MY FAMILY IN THIS UNRELIABLE VEHICLE, I WANTED OUT. THEIR SOLUTION? A FREE YEAR OF XM RADIO. THIS PAST WEEKEND (3/5/17) THE ENGINE LIGHT CAME ON AGAIN. MY HUSBAND USED A DIAGNOSTIC MACHINE TO FIND OUT THAT IT IS THE FUEL PUMP FOR THE 3RD TIME! THE CAR HAS JUST UNDER 29K MILES ON IT & IT WAS BARELY 3K MILES SINCE THE LAST TIME THIS HAPPENED.

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I WENT OUT THE NIGHT OF AUGUST 28TH TO CELEBRATE THE ARRIVAL OF MY FIRST CHILD. AS MY FRIEND AND I WERE RETURNING HOME AROUND 1 AM ON THE 29TH OF AUGUST, I WAS STOPPED FOR DRIVING WITH NO HEADLIGHTS ON. I ASKED THE OFFICER HOW CAN THAT BE CONSIDERING I HAVE AUTOMATIC HEADLIGHTS. HE DIDN'T EVEN UNDERSTAND THERE WERE AUTONOMOUS EQUIPMENT IN VEHICLES TODAY. THE POLICE OFFICER APPLIED FOR A WARRANT FOR MY BLOOD AND DREW IT WITHOUT MY CONSENT. WHEN I GOT TO THE JAIL, I TOLD THEM I DIDN'T WANT TO TALK TO ANYONE OTHER THAN MY ATTORNEY OR JUDGE. THEY TOOK THIS AS SIGN OF HAVING SUICIDAL THOUGHTS. THEY HAD TWO GUARDS ASK ME FOR MY CLOTHES IN EXCHANGE FOR A BEACH BLANKET WHICH WOULD ONLY COVER THE BOTTOM, UPPER, FRONT, OR BACK SIDE OF MY BODY. ALL THIS BECAUSE I HAD A DEFECTIVE SAFETY DEVICE. THE OFFICER STATED HE NOTICED THE CAR'S HEADLIGHT WERE OFF AFTER I WAS HIT WITH HIGH BEAMS. THE SENSOR TURNS THE LIGHTS OFF WHEN IT'S HIT BY A PHOTON AND SLIPS INTO A DELAY SCENARIO. AND DOESN'T TURN THEM ON UNTIL THE SENSORS BELIEVE IT'S DARK ENOUGH. WHATEVER THAT IS. THE STATE'S (TEXAS) LAW REQUIRED THE LIGHT TO BE ON WHILE DRIVING BETWEEN A CERTAIN TIME FRAME. I'VE REPORTED THIS ISSUE TO THE MANUFACTURER ON TWO OCCASIONS. I'M ASKING THAT YOU INCLUDE STATE REGULATIONS SO THAT THIS KIND OF THING DOESN'T HAPPEN TO ANYONE ELSE. THIS EXPERIENCE HAS REALLY SHAKING MY TRUST WITH FEDERAL GOVERNMENT AGENCIES. IN FOLLOWING THE FEDERAL REGULATIONS TRYING TO ADDRESS SAFETY, IT SEEMS A LAW WAS BROKEN. AM I PROTECTED BY ANY FEDERAL PREEMPTION PROVISIONS? I HAVE A HARD TIME UNDERSTANDING WHY MY BLOOD HAD TO BE TAKEN WHEN IT WAS THE SOFTWARE MAKING THE DECISIONS. ARE THERE ANY SAFEGUARDS? I AM CONCERNED WITH WHO ELSE THIS WILL EFFECT.

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TRUNK AUTOMATICALLY POPS OPEN WHILE DRIVING DOWN THE HIGHWAY/ROAD, WHILE PARKED, AND WHEN INITIALLY STARTING AND WON'T PROPERLY CLOSE DUE TO THE LATCH RECYCLING CONSTANTLY WHEN IT POPS OPEN. PURCHASED VEHICLE IN OCT 2015 AND REPORTED TO THE DEALERSHIP WITHING THE FIRST COUPLE DAYS. IT HAS BEEN IN TO HAVE REPAIRED ON 3 SEPARATE OCCASIONS WITH THE SAME ISSUE REOCCURRING. EXTREMELY UNSAFE!

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