What 43 owners told NHTSA about the 2015 Buick Lacrosse Eassist

The contact owns a 2015 Buick LaCrosse. The contact stated that while driving 25 MPH on a main road and attempting to make a right turn, the contact noticed that the steering wheel had become increasingly difficult to steer. The message "Service Power Steering - Drive with Care" was displayed. The local dealer was not contacted, and the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 123,900.

NHTSA ODI 11666414

The contact owns a 2015 Buick LaCrosse. The contact stated that while driving on the highway at 55 MPH, the vehicle jerked briefly before shifting into gear. The ABS warning light was illuminated. The vehicle was taken to an independent mechanic, where the vehicle was diagnosed, and the contact was informed that the ABS was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 127,500.

NHTSA ODI 11657483

As I was driving around a corner, the steering wheel got hard, very hard and it no longer worked

NHTSA ODI 11657664

The contact owns a 2015 Buick LaCrosse. The contact stated that while stationary at a stop light and attempting to depress the accelerator pedal, the vehicle hesitated while responding. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where the vehicle was diagnosed with transmission failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000. The VIN was not available.

NHTSA ODI 11597441

There have been at least five different occasions when the doors of the car will randomly lock and unlock continously for anywhere from 1-3 minutes. No one would be holding the key or pushing the button. We are sitting in the car when it happens. It has occurred with the car on and off.

NHTSA ODI 11569462

Transmission problem. Jerking when going into gear.

NHTSA ODI 11550798

The part of the driver seat belt that goes under the seat and is attached by a metal cable. The cable totally ripped apart. The date is approximate because I did not notice it until it was almost completely broken off. . I had the seatbelt repaired at the dealer Mangino Buick in Ballston spa New York, at the sum of $300they said GM refused to cover it. I tried to explain that this is a Safety issue not a warranty item. This never happens.

NHTSA ODI 11524977

Fuel line under hood was rubbing against a bracket and is leaking. All the hangers and clips are secured and no play in Fuel line.

NHTSA ODI 11500759

The contact owns a 2015 Buick Lacrosse. The contact stated while driving at 55 MPH, another vehicle spun uncontrollably and crashed into the driver's side door of the vehicle and the door caved in. The contact hit the left side of her head against the front driver's side window. The air bags failed to deploy. The fire department assisted the contact out of the vehicle by cutting the driver-side door. The contact was transported to the hospital with the assistance of emergency units. The contact sustained soreness on the left side of her body, from the neck down to the legs. The contact also sustained bruises on the left side. A police report was filed. The vehicle was towed to a tow yard. The contact associated the failure NHTSA Campaign Number: 17V437000 (Air Bags, Seat Belts); however, the VIN was not included. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 100,000.

NHTSA ODI 11487099

My wife was driving and went to turn the vehicle and the steering locked up momentarily. She drove directly home a block away and pulled into the garage. When attempting to take the car for service it would not turn in either direction.

NHTSA ODI 11476408

The truck pops open on its own when park and while driving.. Had to pull the fuse just to keep it from opening.

NHTSA ODI 11471159

The contact owns a 2015 Buick Lacrosse. The contact stated that upon starting the vehicle, he noticed that the steering wheel did not have power steering. The warning message "Service Power Steering" was illuminated. The contact was able to take the vehicle to the dealer by forcefully steering the steering wheel. The dealer test drove the vehicle and diagnosed that no issues were found. The contact stated that the failure reoccurred while driving. The contact veered to the side of the road. The contact stated that after turning off and restarting the vehicle, the steering wheel regained power steering functionality. The vehicle was taken back to the dealer who diagnosed that no issues were found. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 69,100.

NHTSA ODI 11446130

Power steering went out while driving roughy 45/50 mph. Unknown reason why it went out.

NHTSA ODI 11438406

While driving at approximately 55 mph, my power steering went out (at first I thought I had blown a tire). It became almost impossible to perform any quick/reactionary steering changes. I put on my hazards and drove to the dealership and then for a second opinion with my local trusted mechanic. Both advised the electronic steering assembly went bad, that there is a new part #, indicative of a high failure rate; however, the part is not available in all of North America (they checked.) they called GM Buick and were advised an ETA on the backorder for the part is unknown. They filed for an emergency backorder request and are awaiting further information. Now, I have an undriveable vehicle, there are no loaner cars available, the cheapest rental car is a full car payment every three days, and no idea how long before the vehicle will be able to be repaired as it is too dangerous to drive in its current state. I think this needs to be investigated, as this issue sounds like it should be a recall before someone gets killed.

NHTSA ODI 11427844

The contact owned a 2015 Buick Lacrosse. The contact stated while making a right turn and attempted to depress the brake pedal but failed to stop. The contact stated no warning light was illuminated. The contact stated he crashed into a low road divider and came to a stop. The air bags did not deploy. The contact sustained injuries on his left shoulder down to his left hip but did not seek medical attention. A police report was filed. The vehicle was not drivable. The insurance company deemed the vehicle a total loss. The contact towed the vehicle to his residence and then to the local dealer. The manufacturer had been informed of the failure. The failure mileage was approximately 45,000. The VIN was not available.

NHTSA ODI 11422247

BRAKE FAILED

NHTSA ODI 11418204

SERVICE AIR BAG MAINTENANCE WARNING ⚠️

NHTSA ODI 11399060

WOULD NOT START AT ALL, ONCE WE GOT IT STARTED AND HEADED DOWN THE ROAD, THE CAR SHUT OFF WHILE DRIVING. VERY DANGEROUS.

NHTSA ODI 11395038

TL* THE CONTACT OWNS A 2015 BUICK LACROSSE. THE CONTACT STATED THAT UPON PARKING HER VEHICLE IN HER GARAGE, A STRONG FUEL ODOR EMITTED FROM THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO LOU FUSZ BUICK GMC (10950 PAGE AVE, ST. LOUIS, MO 63132) WHERE THE VEHICLE WAS DIAGNOSED WITH A FUEL LEAK. THE CONTACT HAD THE VEHICLE REPAIRED OUT OF POCKET. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000.

NHTSA ODI 11372440

TL* THE CONTACT OWNS A 2015 BUICK LACROSSE. THE CONTACT STATED THAT WHILE PARKING HER VEHICLE AT A LOW RATE OF SPEED, THE POWER STEERING DRIVE WITH CARE AND SERVICE BRAKE ASSIST WARNING MESSAGES APPEARED ON THE INSTRUMENT PANEL. THE STEERING WHEEL BECAME STIFF AND DIFFICULT TO MANEUVER. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO AN INDEPENDENT MECHANIC WHO INFORMED HER THAT SINCE THE VEHICLE WAS AN ELECTRIC VEHICLE, THE VEHICLE WOULD HAVE TO BE SERVICED AT A DEALER. THE CONTACT SPOKE TO CLASSIC BUICK GMC ARLINGTON (1400 E INTERSTATE 20, ARLINGTON, TX 760180) WHERE SHE WAS INFORMED TO BRING THE VEHICLE IN FOR INSPECTION. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS 79,150.

NHTSA ODI 11350626

WHILE DRIVING HOME ON A CITY STREET WE NOTICED THAT BOTH LOW AND HIGH BEAM LIGHTS WERE NOT WORKING.

NHTSA ODI 11342657

RADIO WON'T TURN ON AFTER I START CAR. HOWEVER IF I TURN ON RADIO BEFORE STARTING CAR AND THE DOOR IS OPEN IT WILL COME ON. IF I LEAVE THE RADIO ON AND SHUT CAR DOWN AND LEAVE CAR, WHEN I RETURN & BEFORE START THE CAR, THE RADIO WILL COME ON UPON START UP. SEEM LIKE THERE IS A RADIO CONTROL SWITCH IN THE DOOR AREA THAT IS TEMPERMENTAL.

NHTSA ODI 11321746

MY HEADLIGHTS CONTINUE TO BLOW, MY WINDSHIELD WIPERS WILL NOT COME ON. MY RADIO GOES OUT AND ON. WHEN STARTING MY CAR USING PUSH START MY CAR STALL. HESITATE TO START BUT FINALLY STARTS AFTER SO MANY TRIES. I HAVE HAD TO JUMP START CAR AND RECENTLY HAD A BATTERY REPLACED. NOW THE POWER STEERING IS GONE OUT. I CAN BARELY TURN STEERING WHEEL., THIS HAPPENED WHILE DRIVING HOME FROM WORK. MY DASHBOARD IS VERY DIM. IT WENT COMPLETELY BLACK A COUPLE OF TIMES WHILE DRIVING WHEN CAME BACK IT'S BARELY LIT I CAN BARELY SEE GAS GAUGE, OR SPEED ODOMETER.

NHTSA ODI 11301958

I HAVE BEEN HAVING PROBLEMS WHERE MY CAR WONT START, WHEN TRYING LIGHTS RAPIDLY BLINK, SOMETIMES THE RADIO AND DIRECTIONALS WONT WORK, AND SOMETIMES IT CUTS OFF WHILE DRIVING. MY CAR IS A 2015 BUICK LACROSSE WITH 14K MILES ON IT.

NHTSA ODI 11290147

SUNROOF SPONTANEOUSLY EXPLODED WHILE DRIVING ON THE HIGHWAY AT APPROXIMATE SPEED OF 65 MPH. OCCURRED WHILE DRIVING OPEN AREA AND NOTHING HIT THE VEHICLE. TEMPERATURE WAS APPROXIMATELY 41 DEGREES AT ABOUT 7:30PM WITH NO RAIN, SNOW, ETC. AT THE TIME OF INCIDENT. THERE WAS A VERY LOUD "BANG" SOUND WITH 5 PASSENGERS IN VEHICLE AT THE TIME. INSIDE TEMPERATURE OF VEHICLE SET AT 72 DEGREES. SOME VERY SMALL PIECES "SAND LIKE" OF GLASS WERE NOTICED ON CENTER CONSOLE, FRONT SEATS. NOT SURE WHERE ELSE. A NEW INSURANCE CLAIM HAS BEEN INITIATED. THE DEALERSHIP SERVICE TECH ISN'T GOING TO CONTACT GM TO ADVISE OF ANY POSSIBLE DEFECT SINCE HE BELIEVES THE SUNROOF MUST HAVE BEEN HIT BY SOME OBJECT ON THE OUTSIDE SINCE THE HOLE IS IN CENTER AND HE SAW NO CRACKS OR ANYTHING COMING FROM AN EDGE. ADDITIONALLY, HE NEVER HEARD OF ANY INSTANCES LIKE THIS WITH BUICK/GM EVEN THOUGH I BELIEVE THIS COULD BE A FIRST OF MANUFACTURING, SAFETY, RECALL ISSUE.

NHTSA ODI 11277558