What 399 owners told NHTSA about the 2014 Volkswagen Jetta Hev

MY 2014 VW JETTA HAS ONLY 45,000 MILES AND IS OUT OF WARRANTY IS BURNING UP TO 5 QUARTS EVERY MONTH. I JUST PAID IT OFF BACK IN MAY OF THIS YEAR. CAN VW BE LIABLE TO FIXED IT AT NO CHARGE? WHAT ARE MY OPTIONS IF ANY?

NHTSA ODI 11363813

ABS MODUL FAILED AT 74000 MILES

NHTSA ODI 11363074

IF I DRIVE WITH THE CAR THE BRAKE-WARNING LIGHT, ABS LIGHT AND AIRBAG LIGHT TURNS ON. IT ALARMS. I BROUGHT IT TO DEALER AND THEY ASKED GERMANY BUT THEY COULDN'T FIGURE OUT WHAT WRONG IS. I AM AFRAID TO DRIVE WITH THESE LIGHTS. THEY RESET THE COMPUTER BUT IT HAPPENS AFTER 20 MILES AGAIN.

NHTSA ODI 11354828

CRANK CAR CUT OFF LIKE IM OUT OF GAS... WIRING IS BAD POWERTRAIN AS WELL DUE TO CODE P0341 SENSOR

NHTSA ODI 11354817

PROBLEM WITH AIR BAGS. CODE 9437201 WILL RESET BUT COMES BACK.

NHTSA ODI 11353793

IN THE FOLLOWING, LB/HB IS LOW BEAM, HIGH BEAM: ' THE DASHBOARD INDICATOR FOR HB IS ALWAYS ON, EVEN WHEN THE STEERING COLUMN LEVER IS ON LB AND LIGHTS ARE REALLY LB. ' THE TURN SIGNAL DASHBOARD LIGHT BLINKS FAST -- LIKE THERE IS A BURNT-OUT BULB -- BUT THEY ACTUALLY FLASH FINE. ' WHEN THE STEERING COLUMN LEVER IS SET TO HB, ALL LIGHTS ON THE DRIVER SIDE ARE DEAD; OR, THE HB BULB DOESN'T LIGHT AT ALL AND THE LB BULB GOES FAINT. ' WHEN I TURN THE LIGHTS OFF WHEN THE ENGINE IS RUNNING, THEY STAY ON ' SAY I'M DRIVING AT NIGHT ALL EVERYTHING IS FINE. I TURN THE CAR OFF; WHEN I START IT UP AGAIN SECONDS LATER, THE LIGHTS ARE MESSED UP FINALLY, THE LIGHTS USUALLY STAY EITHER WORKING OR ARE MESSED UP WHILE DRIVING, BUT ONCE IN A WHILE, THEY WILL GO FROM WORKING TO MESSED UP OR VICE VERSA WHILE DRIVING. BUT I WORK AT NIGHT AND LIVE ONLY ONE MILE FROM MY JOB, SO I HAVE NOT HAD THIS CAR ON THE ROAD AT NIGHT FOR ANY SIGNIFICANT LENGTH OF TIME. THE MOST COMMON SCENARIO IS THAT THE CAR HAS SAT FOR HOURS; I START IT, AND THE LIGHTS ARE EITHER MESSED UP OR WORKING FINE, AND THEY STAY THAT WAY UNTIL THE CAR IS TURNED OFF AND STARTED AGAIN.

NHTSA ODI 11353383

WHEN ACCELERATING OR DECELERATING, THE VEHICLE BUCKS FORWARD OR HESITATES. THIS HAPPENS AT LIGHTS AND STOP SIGN. THE CAR WAS BOUGHT CERTIFIED USED THE WARRANT WAS UP IN JANUARY 2019 AND/OR 60,000 MILES. THE PROBLEM STARTED IN MAY 2019 WITH 60264 MILES. LOCAL DEALER TOLD US THAT CLUTCH 1 AND 2 REACHED THEIR TOLERANCE CALL CORPORATE AND ASK FOR A GOOD FAITH REPAIR. CORPORATE TOLD US TO GET IN TOUCH DEALER WHERE CAR WAS BOUGHT AND ASK THEM FOR A GOOD FAITH REPAIR. SELLER WHERE WE PURCHASED IT TOLD US CORPORATE NEEDED TO AUTHORIZE A GOOD FAITH REPAIR. BUCKING AND HESITATION COULD CAUSE COLLISION.

NHTSA ODI 11344170

ON JUNE 21, 2020 WHILE DRIVING DOWN A PAVED FLAT ROAD MY PASSENGER SIDE FRONT COIL SPRING SNAPPED. I DID NOT HIT ANY BUMPS. THE PART WAS NOT RUSTY AND DID NOT SHOW ANY SIGNS OF WEAR. I HAD THE PART REPLACED. YESTERDAY, AUGUST 3, 2020, THE DRIVER SIDE FRONT COIL SPONTANEOUSLY SNAPPED WHILE BACKING OUT OF A PAVED FLAT PARKING SPOT. AGAIN THERE DOES NOT APPEAR TO BE ANY RUST, ROT, OR WEAR ON THE SPRING. THE SPOT WHERE EACH HAS BROKEN IS VERY CLEAN.

NHTSA ODI 11343127

EPC WARNING LIGHT CAME ON SUDDENLY; VEHICLE THROTTLED DOWN AND CONTINUED TO BUCK AND STALL OUT; LOSS OF POWER AND SPEED. VERY DANGEROUS WHILE IN TRAFFIC. NO SPECIFIC DIAGNOSTIC CODE(S) WERE SAVED OR TRIGGERED. THIS CAUSES COSTLY AND UNNEEDED DIAGNOSTICS AND REPAIRS

NHTSA ODI 11343113

AFTER STARTING MY VEHICLE I COULD NOT TURN THE KEY TO TURN MY VEHICLE OFF. THE KEY WAS STUCK IN A PERMANENT ON POSITION.

NHTSA ODI 11340584

THE HIGH PRESSURE FUEL PUMP DISINTEGRATED WHEN IT WAS SITTING SO LONG IN STORAGE. DUE TO THE EDITIONS RECALL VW HAD. THERE FOR THE CAR WILL LOOSE POWER AND COULD CAUSE AN ACCIDENT. UNEXPECTEDLY. THE CAR WAS DRIVING ON A CITY STREET WHEN THIS HAPPENED.

NHTSA ODI 11339930

I HAVE HAD MY VEHICLE FOR LESS THAN TWO MONTHS. FIRST MY BATTERY DIED ON ME SO I REPLACED IT BUT ODDLY BEFORE THAT I NOTICED WHEN I WOULD TURN ON MY CAR I HAD TO TURN THE STEERING WHEEL IN A CERTAIN DIRECTION OR SHAKE IT AND WHEN TURNING IT OFF I WOULD HAVE TO TRY SEVERAL TIMES BEFORE IT WOULD ACTUALLY TURN OFF. SO TODAY I GOT HOME FROM WORK AND IT JUST WOULDNT TURN OFF AT ALL AFTER CALLING THE DEALERSHIP AND THEM TELLING ME TO PUT IT FIRST GEAR AND RAM IT INTO BRAKE A FEW TIMES IT SHOULD WORK BUT BUT AFTER 20-30 TIMES RAMING MY GEAR INTO PARK NO SUCCESS. I DONT LIVE IN THE BEST NEIGHBOR HOOD SO THE DEALERSHIP SUGGESTED LEAVING IT ON AND BRING IT IN THE MORNING FINALLY I GAVE UP AND JUST ABOUT TO WALK IN THE HOUSE MY HUSBAND GAVE IT ONE MORE TRY AND IT TURNED BUT SCARED TO TURN IT BACK ON AND IM CONCERNED IT WILL LOCK PERMENATLY AND JUST LIKE OTHERS I HAVE TO WORK TO KEEP THIS CAR IF I CANT TURN IT OFF WHAT DO NOT ONLY ME BUT OTHERS IN THIS SITUATION DO??????

NHTSA ODI 11339421

HEADLIGHTS NEED TO BE REPLACED ON . DOES NOT MATTER THE QUALITY OF BULBS THAT WE BUY THEY'RE BURNING OUT AT LEAST 3 TIMES A YEAR. SOMETIMES SINGULARLY BUT HAS HAPPENED TO BOTH HEADLIGHTS AT SAME TIME BEFORE. THIS HAS BEEN GOING ON FOR SEVERAL YEARS NOW

NHTSA ODI 11338346

I ONLY HAVE 37,000 MILES IN MY CAR AND WAS BOUGHT AS CERTIFIED CAR FROM VW DEALER. CAR MAKES ENGINE NOISE WHILE IDLING AND DIAGNOSIS IS THAT RADIATOR COOLING FAN ASSEMBLY NEEDS TO BE REPLACED WHICH COSTS $740.00 PER VW DUBLIN, CA DEALER. I CANNOT EXPECT RADIATOR FAN TO GO OUT AT SUCH LOW MILEAGE AND I HAVE SEEN SO MANY THREADS ON THIS ISSUE / TOPIC WHILE GOOGLING... THIS SEEMS TO BE AN ISSUE WITH VW JETTA OR VW IN GENERAL. CONSUMERS CANNOT BE HELD ACCOUNTABLE OR RESPONSIBLE TO PAY FOR SUCH EXPENSIVE REPAIRS WITH ONLY 37,000 MILES DRIVEN AND COOLING FAN FAILING. THIS HAS TO BE A DESIGN/ENGINEERING ISSUE AND NEEDS TO BE RECALLED BY VOLKSWAGEN. *TR

NHTSA ODI 11328176

MY CAR IS NOT REGISTERING A KEY AND VW DOESN'T SEEM TO CARE. *TR

NHTSA ODI 11327387

EVENT'S STARTED LAST YEAR IN DECEMBER. VEHICLE STARTED EXPERIENCING INCONSISTENT RPMS AT IDLE NOTICEABLY AFTER 1 MINUTE THAT WILL FLUCTUATE BETWEEN 600 TO 900, EVEN SPIKING TO 1.2K RPMS. RECORDED A VIDEO AS EVIDENCE (VW MECHANIC SAID THAT MEANT NOTHING TO HIM AT "~30-40+ YEARS EXPERIENCE"). WHEN SLOWING TO A STOP AT AN INTERSECTION, ENGINE WILL SOMETIMES CEASE (SOME SAY STALL) AND NO LONGER OPERATE. VEHICLE WILL RUN ON THE HIGH-WAY. WILL START AROUND 80% OF THE TIME AFTER 'STALL' REGARDING REDUCING SPEED TO STOP. LOCAL AUTO-PARTS SHOP CODE READ "P0011 CAM...BANK 1 OVER-ADVANCED". MY CAR IS A SE 1.8L TSI. REPAIR ESTIMATE IS OVER $3,000 FOR WHAT VW DEALER HAD QUOTED AS A "STRETCHED TIME-CHAIN AND FALING TENSIONER." (PAID OVER $150 FOR DIAGNOSTIC.) VW MECHANICS NEVER TOOK A LOOK INSIDE ENGINE TO PROVE THEIR FINDINGS ACCORDING TO VERBAL INTERACTION. WOULDN'T PROVIDE ANSWERS TO QUESTIONS I ASKED. MILEAGE PROBLEMS BECAME NOTICEABLE: AROUND 100,000 VEHICLE MILES. VEHICLE HAD NO ISSUES AT TIME OF PURCHASE. REQUESTING RECALL REPAIR AS REMEDY. TO MY KNOWLEDGE VEHICLE IS WITHIN NOMINAL MAINTENANCE RECOMMENDATIONS PRIOR TO ISSUE. VEHICLE IS CURRENTLY PARKED. ADDITIONALLY, KEY-LOCK COLUMN HAS MALFUNCTIONED AS KEY WAS STUCK WITH ENGINE RUNNING. KEY WOULD BE VERY WARM TO THE TOUCH. NO IDEA WHY OR HOW IT IS POSSIBLE. REQUEST RECALL TO FIX ENGINEERING ERROR WITHOUT OR SIGNIFICANTLY REDUCED EXPENSES. WHAT DOCUMENTATION/SUPPLEMENTAL EVIDENCE IS AVAILABLE UPON REQUEST. AVERAGE SPEED FOR OBSERVATION OF ISSUE IS UP TO 40-45 MPH. VW DEALER WITHHOLDS PARTS NUMBER INFORMATION FOR PARTS SPECIFIC TO MY VEHICLE. WITHHELD MY DIAGNOSTIC REPORT AFTER VERBAL EXPRESSION "...PROPRIETARY INFORMATION." DID NOT GET THIS RESPONSE AFTER PAYING FOR ONE BEFORE.

NHTSA ODI 11326684

ITS LEAKING FROM THE COOLING PART ITS GET VERY HOT. *TR

NHTSA ODI 11323450

I BEEN TRYING TO GET MY STICKER SINCE LAST YEAR ....I HAVEN'T BEEN ABLE TO CAUSE OF THE RE CALL. I BEEN DRIVING EXPIRES TAGS....AM ANNOY ALREADY WITH THIS RECALL T THE DEALER SHOULD HAD TOLD ME SINCE THA BEGGING...MY CAR KEEPING LOSING OIL AND AND. CAN I JUST GET A REFUND

NHTSA ODI 11322909

APRIL 13TH,2020 I TOOK MY CAR IN TO THE LOCAL VW DEALERSHIP TO HAVE IT LOOKED AT. ROAD TESTING PRODUCED NOTHING, BUT P1732 AND P173D CODES WERE FOUND. THE SERVICE DEPARTMENT CALLED THE VW TECH LINE AND VW INDICATED THAT A NEW TRANSMISSION WAS THE ONLY OPTION. MY COST WOULD BE $9236.14. AFTERWARDS, I STOPPED AT THE LOCAL INDEPENDENT GERMAN AUTO REPAIR SHOP TO HAVE MY PAPERWORK LOOKED AT. THIS SHOP INDICATED THAT THIS WAS A NEW TRANSMISSION DESIGN, INTENDED FOR THE HYBRID, AND THAT IT WAS FULL OF BUGS. I WAS INFORMED THAT VW KNEW ABOUT THE ISSUE AND CREATED A SOFTWARE BANDAGE TO FIX IT. THE FIX WAS NOT A PERMANENT SOLUTION, RATHER TO PROLONG THE LIFE OF THE CAR INSTEAD OF VW FIXING THE ISSUE UNDER WARRANTY. THIS SHOP ALSO INDICATED THAT NORMAL SERVICE DONE TO CARS WOULD SHOW A POTENTIAL PROBLEM, BUT VW INDICATED TO CLEAR THE CODE AND NOT TELL CUSTOMERS. TRANSMISSION I AM NOT SURE THE EXACT DATE THAT THE TRANSMISSION ISSUES BEGAN, BUT I DO KNOW THAT IT WAS AFTER MARCH 27TH, 2020. I KNOW THIS BECAUSE I WORKED ALL DAY FOR NEWS AMERICA MARKETING AND THERE WERE NO ISSUES WITH THE CAR. ON THE DAY THAT THE ISSUE BEGAN, I HAD BEEN USING E-MODE FREQUENTLY AND I NOTICED THAT THE CAR WAS RUNNING HOTTER THAN NORMAL. I STOPPED USING E- MODE. CURRENTLY THE CAR IS DRIVABLE. THE CHECK ENGINE LIGHT DOES NOT COME ON REGULARLY. WHEN THERE IS A PROBLEM, ONLY ODD GEARS ARE AVAILABLE. GEARS 2,4,6, AND REVERSE ARE NOT AVAILABLE. WHEN THE CHECK ENGINE LIGHT COMES ON, THE CAR WILL IMMEDIATELY DOWNSHIFT TO AN ODD GEAR. FOR EXAMPLE, 4TH GEAR TO 3RD. THIS RESULTS IN THE CAR SLOWING DOWN QUICKLY DUE TO THE HIGH RPM. IF THE CAR IS IN 2ND, SHIFTING TO 1ST CAUSES THE CAR TO COME TO A STOP OVER A SHORT DISTANCE.

NHTSA ODI 11321329

HI I BOUGHT MY CAR 2017 I DIDNT KNOW ABOUT THE RECALL UNTIL OCTOBER.... ITS SAYS IT'S ON FIXABLE SO I CANT GET MY REGISTRATION OR STICKER I WANT A REFUND OR A NEW CAR R IF I COULD GET A RESPONSE RIGHT AWAY CAUSE MYTAGS OR EXPIERD

NHTSA ODI 11318916

I WAS IN A CAR ACCIDENT THAT CAUSED SIGNIFICANT DAMAGE BUT THE AIR BAGS DID NOT DEPLOY. MY ESTIMATION IS THE DRIVER WHO HIT ME WAS GOING 40-45 MPH.

NHTSA ODI 11318221

WHILE DRIVING ON THE HIGHWAY, MY CAR BEGAN TO STOP ACCELERATING BY ITSELF. ONCE THE RPM EXCEEDED THREE, THE EPC LIGHT CAME ON. FURTHER ON DOWN THE ROAD, THE CHECK ENGINE LIGHT CAME ON, SO I HAD THE CODES READ AND WAS TOLD TO REPLACE THE CAMSHAFT POSITION SENSOR. THE FOLLOWING DAY I HAD THIS PART REPLACED AND PROCEEDED TO DRIVE ON THE HIGHWAY AGAIN. THE LIGHTS CAME ON ONCE AGAIN AND AN ADDITIONAL LIGHT CAME ON AS WELL. THIS TIME THE CAR SLOWED DOWN SO MUCH THAT I WAS ALMOST HIT TRYING TO GET TO THE SHOULDER OF THE HIGHWAY.

NHTSA ODI 11318105

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. THE CONTACT STATED THAT AT START-UP THE VEHICLE SHIFTED INTO NEUTRAL WITH AN UNKNOWN WARNING LIGHT ILLUMINATED. THE VEHICLE WAS RESTARTED AND OPERATED AS INTENDED. THE VEHICLE WAS TAKEN TO VOLKSWAGEN KEARNY MESA LOCATED AT 8040 BALBOA AVENUE, SAN DIEGO, CA 92111, 858-300-8160) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. A CASE WAS OPENED. THE APPROXIMATE FAILURE MILEAGE WAS 109,000.

NHTSA ODI 11317886

WHILE EXITING AN INTERSTATE ONTO A CITY STREET, I APPLIED THE BRAKES. AS THE JETTA SLOWED TO ABOUT 15 MPH, IT EXPERIENCED A SUDDEN ACCELERATION. THE CAUSE OF THIS SUDDEN ACCELERATION IS UNKNOWN. THE SUDDEN ACCELERATION CONSISTED OF THE ENGINE INCREASING IT'S REV WITH A RESULTING INCREASE IN THE SPEED OF THE VEHICLE. I APPLIED THE BRAKES HARDER AND WAS ABLE TO BRING THE JETTA TO ALMOST A COMPLETE STOP, HOWEVER, THE ENGINE CONTINUED TO REV AT A HIGH SPEED. I PLACED THE JETTA IN NEUTRAL AND THE ENGINE'S REVVING DECREASED TO NORMAL RANGE. I PLACED THE JETTA IN DRIVE AND HAD NO FURTHER PROBLEMS. THE NEXT DAY I TOOK THE JETTA TO MY MECHANIC WHO RAN A DIAGNOSTIC PROGRAM. NO PROBLEM WAS IDENTIFIED. I HAVE NOT EXPERIENCED ANOTHER EPISODE OF SUDDEN ACCELERATION.

NHTSA ODI 11317034

MY JETTA BEGAN HAVING ISSUES STARTING ONCE DRIVEN. IT PROGRESSED TO STALLING WHILE IDLING AND AT TRAFFIC LIGHTS. IT FURTHER PROGRESSED TO STALLING WHILE DRIVING, SLOWING FOR TURNS ECT. THE EMC RELAY WAS REPLACED BY MECHANIC. APPARENTLY THIS IS A COMMON PROBLEM THAT NEEDS TO BE RECALLED BY VOLKSWAGEN

NHTSA ODI 11316788