Mar 26, 2021EngineFire
TL* THE CONTACT OWNS A 2014 SMART FORTWO. THE CONTACT WAS DRIVING AT 60 MPH, WHEN THE VEHICLE LOST POWER AND THE CONTACT NOTICED WHITE SMOKE COMING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND THE TOW TRUCK DRIVER INFORMED THE CONTACT THAT THE RADIATOR HAD BURST. THE CONTACT NOTIFIED PARK PLACE MOTORCARS MERCEDES-BENZ DALLAS (6113 LEMMON AVE, DALLAS, TX 75209) OF THE FAILURE AND WAS INFORMED THAT THERE WAS NO RECALL FOR THE FAILURE EXPERIENCED. THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC AS AN OVERHEATED ENGINE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000.
NHTSA ODI 11405076
Dec 11, 2019Engine
TL* THE CONTACT OWNS A 2014 SMART FORTWO. WHILE THE VEHICLE WAS STATIONARY, THE CONTACT NOTICED AN OIL LEAK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO EURO MOTORCARS GERMANTOWN (LOCATED AT 19750 GERMANTOWN RD, GERMANTOWN, MD 20874, (301) 601-5500) WHERE IT WAS DIAGNOSED THAT THE DRIVER'S SIDE GEAR BOX NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 26,666.
NHTSA ODI 11288478
Jan 30, 2015Engine
TL*THE CONTACT OWNS A 2014 SMART FORTWO. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE KEY WOULD MOVE FROM THE RUN POSITION CAUSING THE VEHICLE TO STALL. THE CONTACT ALSO STATED THAT THE BRAKE AND THE ACCELERATOR PEDALS WERE EXTREMELY CLOSE TO ONE ANOTHER. THE CONTACT STATED MENTIONED THAT WHEN SWITCH FROM THE BRAKE PEDAL TO THE ACCELERATOR PEDAL, HIS FOOT WOULD GET CAUGHT UNDER THE BRAKE PEDAL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 1,000.
NHTSA ODI 10680032
May 15, 2014Engine
WHILE DRIVING AT A STEADY SPEED OF 40MPH, THE VEHICLE SUDDENLY LOST POWER. YOU COULD HEAR THAT THE CYLINDERS AND PISTONS STOPPED WORKING. THE VEHICLE HAD 2 GALLONS OF GAS. WE PUT IN 2 MORE GALLONS AT THE ADJACENT GAS STATION AND LIMPED HOME AT 30MPH. THE DEALERSHIP PICKED UP THE VEHICLE AT OUR HOME AND DROVE IT FROM MILWAUKEE TO CHICAGO WITHOUT INCIDENT. THE DEALERSHIP SAID THEY REPLACED THE PURGE VALVE AND ALL 3 IGNITION COILS;COME AND PICK IT UP. ON OUR DRIVE HOME, GOING A STEADY UNINTERRUPTED 40 MPH (NO STOP SIGNS, OR STOP LIGHTS AT ALL) WE DROVE 28 MILES AND THE SAME PROBLEM HAPPENED AGAIN. THE VEHICLE WAS TOWED TO THE DEALERSHIP. THE DEALERSHIP REQUESTED ASSISTANCE FROM MERCEDES. MERCEDES DECLINED, STATING THEY WOULD ACCEPT THE PROBLEM WHEN THE DEALERSHIP IDENTIFIED THE SOURCE OF THE PROBLEM. AFTER 10 DAYS THE DEALERSHIP NOTIFIED US THAT THEY COULD NOT IDENTIFY THE SOURCE OF THE PROBLEM. WE WAITED THROUGH THE 30 BUSINESS DAY LEMON LAW PERIOD AND FILED FOR RELIEF. *TR
NHTSA ODI 10588504