What 71 owners told NHTSA about the 2014 Ram Promaster 3500

TL* THE CONTACT OWNS A 2014 RAM PROMASTER. THE CONTACT STATED THAT THE AIR BAG AND BRAKE WARNING LIGHTS ILLUMINATED ON SEPARATE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE SENSOR BOOSTER NEEDED TO BE REPLACED. THE CAUSE OF THE AIR BAG WARNING LIGHT ILLUMINATION COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 2,000.

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TL* THE CONTACT OWNS A 2014 WINNEBAGO TREND. THE CONTACT STATED THAT THE TPMS WARNING LIGHT ILLUMINATED. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 15V008000 (TIRES) HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,000. MA 10/25/15 UPDATED 11/02/15*BF THE DEALER REPLACED THE MAIN MODULE AND ALL FOUR SENSORS. UPDATED 01/28/16.*JB

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PICK UP THE TRUCK FROM THE DEALERSHIP 2ND WEEK IN JAN 2015 MY BRAND NEW.2014 DODGE RAM PROMASTER WITHIN 2 WEEKS - I HAD THE EGR REPLACED ,LOSS OF POWER, POWER FLUCTUATION. DEF ( WHICH WAS FULL) READ EMPTY DASH LIGHT. ITS AUGUST NOW, I HAVE HAD 6 SERVICE FAILURES, ECU, PCM ,TURBO/SUPERCHARGE FAILURE. UNDER BOOST EGR.SYSTEM LOW OIL PRESSURE FAULT CODES, DEF WARNING ( WHICH WAS FULL). THE DEALERSHIP HAS TOLD ME ITS COMPUTER UPDATES NEEDED TO CORRECT THE PROBLEM. LAST WEEK, MID AUGUST, IN CALIFORNIA- SAME ISSUE AGAIN. LOSS POWER, POWER FLUCTUATION ANOTHER BREAKDOWN. TOOK THE VEH TO 1 DEALERSHIP, NEAR SIMI VALLEY, THEY TOLD ME THAT THERE WAS NOTHING THEY COULD DO BUT CLEAR CODES. WENT TO THE DEALERSHIP NEAR L.A THEY SPENT A GREAT AMOUNT OF TIME TRYING TO FIGURE OUT WHY THESE CODES CONTINUOUSLY COME UP WHEN ALL APPEARS WELL. THEY FOUND A COMPUTER UPDATE, CLEARED CODES- WE LEFT AND TRIED TO GET HOME TO GA. IN TEXAS SAT MORNING 29 OF AUGUST, HERE WE ARE STUCK AGAIN @ A DEALERSHIP NEAR DALLAS TILL MONDAY. SAME THING, LOSS OF POWER,FLUCTUATION OF SPEED, ENG LIGHT- FAILURE THIS MAKES 3 DEALERSHIPS IN THE COURSE OF A WEEK. ALL DODGE/CHRYSLER DEALERSHIPS. ALL SERVICES HAVE BEEN PERFORMED AT DODGE.

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TL* THE CONTACT OWNS A 2014 RAM PROMASTER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V294000 (AIR BAGS, ELECTRICAL SYSTEM, EXTERIOR LIGHTING), 14V533000 (SEATS), 14V633000 (TIRES), 14V032000 (VEHICLE SPEED CONTROL), AND 14V034000 (SERVICE BRAKES HYDRAULIC). THE PARTS NEEDED TO DO THE REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO PROVIDE THE PARTS NEEDED FOR THE REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 10/15/2015 *CN

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TL* THE CONTACT OWNS A 2014 RAM PROMASTER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V533000 (SEATS) AND 14V633000 (TIRES) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2014 RAM PRO MASTER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V533000 (SEATS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2014 RAM PROMASTER CARGO VAN. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V294000(ELECTRICAL SYSTEM) WAS RECEIVED IN AUGUST OF 2014. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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TL* THE CONTACT OWNS A 2014 RAM PROMASTER. WHILE DRIVING AT ANY SPEED AND TRAVELING UP A SLOPE, THE VEHICLE SLIPPED AND INDEPENDENTLY VEERED TO THE OPPOSITE SIDE OF THE ROAD. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE DEALER RECOMMENDED AN ALIGNMENT BE PERFORMED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE DEALER REPLACED THE LEAF SPRINGS WITH HEAVIER LEAF SPRINGS. THE FRONT CHASSIS WAS UNBOLTED AND THE DEALER ATTEMPTED TO REPAIR THE FRONT END. THE MANUFACTURER REPLACED THE ENTIRE VEHICLE; HOWEVER, THE FAILURE OCCURRED IN THE NEW VEHICLE AS WELL. THE VEHICLE COULD NOT BE REPAIRED. THE FAILURE MILEAGE WAS 0.

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WOBBLE AT AROUND 30MPH. IT IS A ITASCA RV ON A RAM PROMASTER. CHRYSLER & WINNEBAGO HAVE BEEN THROWING US BACK & FORTH SINCE NOV. 2014. EACH OF THEM SAY IT IS THE FAULT OF THE OTHER. *TR

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THIS VAN IS A DIESEL VAN WITH AND AUTOMATIC MANUAL TRANSMISSION AND HAS NO PARK FOR THE TRANSMISSION SO THE ONLY PARKING SYSTEM IS THE HAND BRAKE. YOU CANNOT SHUT OF THE VAN AND PUT IT IN GEAR TO STOP IT AS IT WILL STILL ROLL, THIS IS IMPORTANT TO UNDERSTAND THAT THE ONLY WAY TO KEEP THIS VEHICLE FROM ROLLING IS THE HAND BRAKE. WHEN THE TEMPERATURE OUTSIDE FIRST DROPPED BELOW 30 DEGREES THE PARKING BRAKE WHEN SET WILL NOT RELEASE. THIS IS NOT ALL BECAUSE NOW THE PARKING BRAKE WILL LOCK UP WHEN YOU TRY TO BACK UP EVEN WHEN NOT ENGAGED AND WILL NOT KEEP THE VAN FROM ROLLING EVEN ON A MINOR SLOPE. NOW THE BRAKE DOES NOT WORK AT ALL EVEN WHEN THE WEATHER IS WARM AND IT HAS BEEN IN THE SHOP 3 TIMES AND THEY CANT FIX IT. THIS IN ITSELF IS DANGEROUS BUT I BELIEVE THAT IT IS A MAJOR ISSUE THAT THIS VEHICLE HAS NO WAY TO STOP IT FROM ROLLING WHEN THE PARKING BRAKE FAILS UNLIKE A TYPICAL MANUAL TRANSMISSION WHERE YOU CAN AT LEAST SHUT OFF THE ENGINE AND PUT THE TRANSMISSION IN GEAR TO KEEP IT FROM ROLLING. I DO NOT UNDERSTAND HOW THIS CAN GET BY GOVERNMENT SAFETY STANDARDS!!!!! *JS

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MY RAM PROMASTER BASED CLASS C RV HAS A DOOR STICKER THAT SAYS NOT TO EXCEED 9350 LB GVWR. DYNAMAX ALSO PLACED A STICKER WITH DRY WEIGHT 8024 LB, CARGO CAPACITY 1108 LB. THE DEALER FILLED GAS, PROPANE, AND WATER WHEN I BOUGHT IT. I WENT TO DOT SCALE FRONT AXLE 3540 LB + REAR AXLE 5220 LB = 8760 LB WHICH IS LESS THAN 9350 LB GVWR. MY PROBLEM IS MY WET WEIGHT WITH NO CARGO IS ONLY 60 LB LESS THAN 5291 LB RAWR. HOW CAN I POSSIBLY CARRY 5 - 150 LB PASSENGERS OR ADD ANY CARGO WEIGHT TO THE STORAGE COMPARTMENTS OR CABINETS UNLESS ALL PASSENGERS SIT ON THE FRONT AXLE? THEY MAY BE ABLE TO SIT IN THE 4 BELTED SEATS IN THE BACK IF I DUMP ALL WATER, PROPANE, AND GAS BEFORE DRIVING? ALSO, WHEN I CALLED DYNAMAX THEY SAID THEY WEIGHED THE VEHICLE AT THE FACTORY AND THE RIGHT REAR TIRE WEIGHT WAS 2565 LB ONLY 80 LB LESS THAN 2645 LB = RAWR/2. ALTHOUGH THE VEHICLE MET RAWR DRY AT THE FACTORY WHEN I ADD GAS, PROPANE, WATER, PASSENGERS AND MINIMAL CARGO LIKE CLOTHES, KITCHEN POTS, FOOD THERE IS NOWAY I CAN KEEP WEIGHT UNDER RAWR AND ESPECIALLY RIGHT REAR TIRE LOAD RATING. HOW MUCH WOULD YOU SAY IT IS OK TO EXCEED TIRE LOAD RATING OR RAWR? *TR

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I HAVE BEEN EXPERIENCING LOUD SQUEAKY AND SOMETIMES GRINDING BRAKES SINCE 800 MILES THE VEHICLE NOW HAS 10,000 MILES AND CHRYSLER HAS STILL NOT COME UP WITH A REPAIR. THEY KNOW THEY HAVE A BAD PRODUCT AND CLAIM THE ENGINEERS ARE WORKING ON DESIGNING A NEW BRAKE PAD. THEY OPENED A STAR CASE AND THE DEALER REFUSES TO DOCUMENT IT ANYMORE. *TR

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DURING A SIX HOUR DRIVE WITH AVERAGE STOP OF 15 MINUTES EVERY TWO HOURS I EXPERIENCED A MASSIVE HEAD RUSH. I WAS IN THE MIDDLE OF FAINTING WHILE VEHICLE CRUISE CONTROL WAS SET TO 80MPH, I MANAGED TO RECOVER AND SAFELY PULL ASIDE. WHEN I GOT HOME I RESEARCHED WHAT COULD OF CAUSE THIS. ONLY THING I FOUND WAS BEING UPRIGHT FOR LONG PERIOD COULD CAUSE THIS. THE VEHICLE IS A COMPANY CARGO VAN WITH A WALL RIGHT BEHIND THE FRONT SEATS SEPARATING THE CARGO AREA. DUE TO THIS WALL YOUR FORCE TO SIT UPRIGHT UNABLE TO RECLINE THE SEAT UNLESS YOU MOVE SEAT FORWARD BUT THERE'S VERY LITTLE ROOM. I CAME EXTREMELY CLOSE TO INJURE MYSELF OR OTHERS, AND I WOULD LIKE TO KNOW IF THERE'S ANY DATA WHERE SITTING UPRIGHT COULD CAUSE THIS. *TR

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TL* THE CONTACT OWNS A 2014 RAM PROMASTER. THE CONTACT STATED THAT THE DOORS FAILED TO LOCK WITH THE REMOTE KEY FOB. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING, WHO REPLACED THE OCCUPANT RESTRAINT CONTROL MODULE, HOWEVER, THE NEW ORC WAS UNABLE TO BE PROGRAMMED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VIN WAS INCLUDED IN NHTSA RECALL CAMPAIGN 14V294000(AIR BAGS , ELECTRICAL SYSTEM , EXTERIOR LIGHTING).THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,000. UPDATED 10/29/14*CN UPDATED 04/23/2015 *JS

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TL* THE CONTACT OWNS A 2014 RAM PROMASTER CARGO VAN. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V294000 (AIR BAGS, ELECTRICAL SYSTEM, EXTERIOR LIGHTING). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

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NOTICED UNDERBODY SHIELDS MISSING/ NOT INSTALLED. CONCERNED WITH DAMAGE RISK INCLUDING FIRE FROM CONVERTER BEING EXPOSED AND AN INCREASE IN FUEL DUE TO AERODYNAMIC LOSS. THE CENTER AND DRIVERS SIDE UNDERBODY SHIELDS (PLASTIC PANELS, FRONT OF VEHICLE DIRECTLY UNDER ENGINE) WERE NOT INSTALLED ON VEHICLE UPON DELIVERY AND OBSERVED THE ALL NEW PROMASTER VANS ON DEALERS LOT DID NOT HAVE THE SHIELDS DESCRIBED INSTALLED. DEALER COULD NOT GIVE ME AN EXPLANATION WHY THESE PANELS WERE NOT INSTALLED AT THE FACTORY BUT THAT I COULD BUY THEM. CONTACTED RAM REPRESENTATIVE SEVERAL TIMES, BUT THEY HAVE NOT PROVIDED AND EXPLANATION. THESE PANELS ARE LISTED IN THE PARTS LIST AS UNDERBODY SHIELDS. *TR

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TL* THE CONTACT OWNS A 2014 RAM PROMASTER. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V032000 (VEHICLE SPEED CONTROL), NHTSA CAMPAIGN NUMBER: 14V034000, AND NHTSA CAMPAIGN NUMBER: 14V294000 (AIR BAGS , ELECTRICAL SYSTEM , EXTERIOR LIGHTING) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.

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I PURCHASED THE PROMASTER ON 7/17, ON 7/20 THE "REAR DOOR OPEN" MESSAGE SHOWED UP ON THE DASH. I TOOK IT TO THE DEALER AND LEFT IT THERE. AS OF TODAY 7/29 IT IS STILL NOT FIXED. ACCORDING TO THE SERVICE MANAGER AT SAFFORD DODGE IN WARRENTON, VA, THE "BCM", BASIC CONTROL MODULE IS THE PROBLEM. DODGE HAS SENT TWO REGIONAL TECHNICIANS TO TRY TO SOLVE THE ISSUE WHICH IS SOFTWARE RELATED. AFTER THE "REAR DOOR OPEN" MESSAGE WAS FIXED AN "ABS" MESSAGE APPEARED ON THE DASH. THAT WAS RESOLVED (SO THEY SAY) AND NOW THE BCM DOES NOT RECOGNIZE THE MIDDLE SEAT OF THE DUAL PASSENGER SEAT CONFIGURATION. THEY HAVE TRIED MULTIPLE TIMES TO REPROGRAM THE BCM BUT IT IS NOT WORKING. *JS

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I TOOK THE 2014 DODGE RAM PROMASTER VAN TO LITHIA DODGE IN EUGENE, OREGON TO DO THE RECALL WORK. THEY REFUSED CITING DODGE CORPORATE NOT ALLOWING THEM TO INSPECT THE VEHICLE FOR POSSIBLE DANGEROUS AND DEADLY SITUATIONS RELATED TO THE RECALLS. THERE ARE NOW FOUR RECALLS = ALL OF THEM LIFE THREATENING RECALLS THAT MUST BE PERFORMED ASAP!! I AM NOW TOLD I HAVE TO DRIVE 2 HOURS 15 MINUTES ONE WAY TO GET SERVICE FOR MY VEHICLE. THAT IS IMPOSSIBLE FOR ME AS I AM ELDERLY AND CANNOT DRIVE THAT FAR. IT IS THE RESPONSIBILITY OF DODGE MOTOR COMPANY TO PROVIDE ME WITH RECALL SERVICE FOR MY VEHICLE WITHIN A REASONABLE DISTANCE. EUGENE, OREGON IS 1 HOUR 15 MIN TRAVEL TIME ONE WAY WHICH IS JUST BARELY MY DRIVING DISTANCE CAPABILITY.

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AS SOON AS I TURNED ON THE CRUISE CONTROL SWITCH EVERY WARNING LIGHT ON THE DASH - ABS, SEATBELTS, BATTERY, EPC, AND OTHERS ALL LIT UP AS WELL AS THE CRUISE CONTROL ON LIGHT. I TOOK THE VEHICLE IN TO A DEALER IN GRAND RAPIDS, MI K&M NORTHFIELD DODGE AND THEY ARE UNABLE TO OBTAIN A PART. HOW WILL I KNOW IF THE AIRBAG, SEATBELT AND ABS SYSTEM IS WORKING PROPERLY OR IF IT IS A FALSE ALARM? CHRYSLER CORPORATION HAS PROMISED ME ANSWERS - AND A PART BUT AS OF THIS WRITING I HAVE NEITHER. I HESITATE TO DRIVE IT FOR FEAR THESE ITEMS MAY NOT BE WORKING AND THE WARNING LIGHTS ARE TRUE. *JS

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IN LESS THEN 30 DAYS MINE HAS FAILED 21 TIMES DEALERS SAY NOTHING WRONG/NORMAL TO ALL PROBLEMS MOST THIS HAPPENED BEFORE 1500 MILES ON IT. NOW HAS 2300 MILES ON IT. 2500 159" HIGH ROOF 1) 2 NO STARTS. JUMPED AND STARTED. 2ND TIME IMMEDIATELY TURNED OFF AND UNHOOKED JUMP. IT RESTARTED. 2) HEATED MIRRORS DON'T HEAT 3) BACKUP CAMERA DOESN'T ALWAYS COME ON UNTIL GOING FORWARD 4) BACKUP CAMERA WAS STUCK ON FOR 2 DAYS 5) SEAT BELT WARNING CHIMED FOR 1 AND 1/2 DAYS 6) WIPER BLADE BROKE 7) SLIDER DOOR IS TOO HARD 8) QUIT GOING FORWARD FROM A STOP LIGHT AFTER 2 MILES ON ROAD. STARTED FORWARD AFTER A FEW SECONDS. I DID NOTHING LIKE IT WAS IN NEUTRAL 9) BRAKES SQUEAL SO LOUD IT'S RIDICULOUS. NOW HAVE A GROWL SOUND AND PULLS TO LEFT 10)MODE BUTTON DOESN'T DO WHAT MANUAL SAYS IT WILL 11) MISSING CARGO NET FROM CONVENIENCE PACKAGE 12) DELIVERED WITH ROCK CHIPS IN WINDSHIELD AND HOOD 12) CAN'T PROGRAM KEYS THROUGH RADIO LIKE MANUAL SAYS 13) KEY FOBS WOULD NOT OPEN ALL DOORS WITH ONE BUTTON BUT NOW DOES WITH ME DOING NOTHING 14) SOMETIMES DINGS AT ME KEY IS IN IGNITION WHEN THE ARE NOT 16) CLUNKS OVER BUMPS 17) NOW AFTER 2300 MILES TRANSMISSION DOWN SHIFTS GOING DOWN HILL( SAME HILL I DRIVE EVERYDAY) AND ENGINE REVS TO 3300-3500 RPM WHEN COASTING 18) KEYS STICK IN IGNITION 19) CENTRAL POWER LOCK BUTTON ONLY WORKS WITH KEYS IN IGNITION AND TURNED ON 20) WATER GETS BEHIND BACK DOORS AT LOWER HINGE CORNER AND FREEZES ON AND BEHIND DOOR SEAL. HAVE TO BANG AND SCRAPE OFF TO CLOSE DOORS 21) SQUEAK IN BACK SUSPENSION 22) RADIO BLACKED OUT FOR 1/2 DAY. USED SCREEN BUTTON BUT DID NOTHING. IS THIS REALLY A 5.0 RADIO? *TR

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