What 202 owners told NHTSA about the 2014 Ram 3500

TL* THE CONTACT OWNED A 2014 RAM 3500. THE CONTACT STATED THAT A DEER DARTED OUT IN FRONT OF HER VEHICLE. WHILE VEERING TO AVOID IT, THE CONTACT CRASHED INTO A BRIDGE AND THEN A CULVERT AND ENDED UP FIVE FEET ON A HILLSIDE. THE AIR BAGS DID NOT DEPLOY AND THE SEAT BELT FAILED TO OPERATE PROPERLY. THE CONTACT SUSTAINED INJURIES TO THE BACK, SHOULDER, NECK, BACK OF THE HEAD, SCIATIC NERVE, AND RIGHT HAND. THE CONTACT'S BOYFRIEND SUSTAINED INJURIES TO THE FACE, NECK, AND RIGHT RIB AREA. BOTH OCCUPANTS WERE TAKEN TO THE HOSPITAL FOR MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS LEFT AT THE SCENE FOR A FEW DAYS AND WAS EVENTUALLY TOWED TO A BODY SHOP WHERE IT WAS DEEMED DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 79,519.*DT *DT*JB

NHTSA ODI 11282507

SAFETY RECALL R36 / NHTSA 15V-459. MY TRUCK HAS HAD THE RECALL DONE AND STILL HAS THE EXACT SAME ISSUES THE RECALL WAS SUPPOSED TO CORRECT. I AM NOT CONFIDENT THE DEALER ACTUALLY DID THE WORK PROPERLY OR AT ALL. MY STEERING WHEEL MOUNTED CONTROLS WORK INTERMITTENTLY AND THE HORN RARELY WORKS BUT WHEN IT DOES IT USUALLY COMES ON AND STAYS BLOWING UNTIL THEY IGNITION IS TURNED OFF. THIS IS A MAJOR SAFETY CONCERN INVOLVING THE CRUISE CONTROL, HORN, AND AIRBAG SYSTEM. THE ONLY ANSWER I GET FROM MY DEALER IS "THE RECALL HAS BEEN DONE, YOU'LL NEED TO PAY FOR THE WORK". I DON'T FEEL IT IS MY RESPONSIBILITY TO PAY FOR A SHODDY REPAIR JOB INVOLVING A RECALL. ADDITIONALLY, THERE ARE 4 OTHER OPEN RECALLS ON MY TRUCK THAT THE DEALER "CAN'T FIT IN THEIR SCHEDULE".

NHTSA ODI 11278654

TL* THE CONTACT OWNS A 2014 RAM 3500. WHILE DRIVING 60 MPH, THE CONTACT LOST CONTROL OF THE STEERING AND CAUSED THE VEHICLE TO BE REAR ENDED BY ANOTHER VEHICLE. IN TURN, THE OTHER VEHICLE WAS ALSO REAR ENDED BY A THIRD VEHICLE. THE CONTACT WAS ABLE TO PARK THE VEHICLE ON THE RIGHT SIDE OF THE ROAD. THE AIR BAGS DID NOT DEPLOY. THE REAR OF THE VEHICLE WAS DAMAGED. THE CONTACT WAS NOT INJURED; HOWEVER, FIVE REAR PASSENGERS IN THE OTHER TWO VEHICLES WERE INJURED AND RECEIVED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO DEMONTROND CHRYSLER DODGE JEEP RAM (LOCATED AT 888 I-45, CONROE, TX 77304, (936) 249-1038) WERE IT WAS DIAGNOSED THAT THE FRONT TRACK FRAME BRACKETS NEEDED TO BE REPLACED IN RELATION TO NHTSA CAMPAIGN NUMBER: 15V541000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 75,000. THE VIN WAS INVALID.

NHTSA ODI 11203436

I WAS INVOLVED IN A HEAD-ON COLLISION AT 35 MPH AND THE VEHICLE THAT STRUCK ME WAS TRAVELING AT 50MPH. NONE OF THE AIRBAGS IN MY VEHICLE DEPLOYED AND THIS HAS ME VERY CONCERNED.

NHTSA ODI 10854977

TL* THE CONTACT OWNS A 2014 DODGE RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V460000 (AIR BAGS, SEAT BELTS), 15V459000 (AIR BAGS) AND 15V541000 (STEERING) HOWEVER, THE DEALER INFORMED THAT THE RECALL REMEDY HAD ALREADY BEEN PERFORMED ON THE VEHICLE. THE CONTACT STATED THE VEHICLE WAS NOT TAKEN TO THE DEALER PREVIOUSLY TO BE SERVICED UNDER ANY RECALLS. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA ODI 10846443

TL* THE CONTACT OWNS A 2014 DODGE RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V460000 (AIR BAGS, SEAT BELTS), 15V459000 (AIR BAGS), AND 15V541000 (STEERING); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT ON NHTSA CAMPAIGN NUMBERS 15V460000 AND 15V459000. VIN TOOL CONFIRMS PART NOT AVAILABLE ON NHTSA CAMPAIGN NUMBER 15V541000.

NHTSA ODI 10794580

TL* THE CONTACT OWNS A 2014 DODGE RAM 3500. WHILE DRIVING APPROXIMATELY 65 MPH AND APPROACHING A REST AREA, THE CONTACT DISCOVERED EXTENSIVE SMOKE COMING FROM THE TAIL PIPE. THERE WAS AN ABNORMAL NOISE AND THE VEHICLE SUDDENLY CAUGHT FIRE FROM UNDERNEATH. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A DEALER WHO DIAGNOSED THAT THE WIRE HARNESS WAS DAMAGED DUE TO THE FAILURE AND INDICATED THAT THE FUEL INJECTORS FAILED CAUSING COMBUSTIBLE FRAGMENTS TO IGNITE THE FUEL, WHICH DAMAGED THE DEF SYSTEM. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V460000 (AIR BAGS) AND 15V459000 (STEERING); HOWEVER, THE RECALL REMEDY WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ASSIGNED AN INVESTIGATOR TO INSPECT THE VEHICLE FOR THE CAUSE OF THE FIRE. THE APPROXIMATE FAILURE MILEAGE WAS 110,214.

NHTSA ODI 10766496

TL* THE CONTACT OWNS A 2014 DODGE RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V294000 (AIR BAGS, ELECTRICAL SYSTEM, EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 5/18/15*CN

NHTSA ODI 10704604

TL* THE CONTACT OWNS A 2014 DODGE RAM 3500. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE WAS INVOLVED IN A CRASH AND THE AIR BAGS FAILED TO DEPLOY. IT WAS UNKNOWN IF THE CONTACT SUSTAINED ANY INJURIES OR IF A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE AIR BAG SENSOR WAS NOT OFFSET. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 33,285.

NHTSA ODI 10663965

DROVE THE TRUCK ABOUT 25 MILES TO WORK THE MORNING OF OCT. 9 2014 PARKED THE TRUCK IN A PARKING SPACE IN FRONT OF THE OFFICE AT ABOUT 7:30 CAME OUT AT APPROX.4:45 GOT IN THE TRUCK TURNED THE KEY ON WAITED FOR THE WAIT TO START IND. NOTICED THE WINDSHIELD WIPERS WERE ON BUT THE SWITCH WAS OFF THEN NOTICED THE MESSAGE CENTER SAID AIR BAG MAT. REQUIRED BUT THEN WENT AWAY VERY QUICKLY THEN WENT TO PUT ON MY SEAT BELT THEN THOUGHT WHAT I SAW WAS SMOKE COMING FROM THE STEERING COLUMN THEN SAW A RED SEAT BELT LITE COME ON IN THE INSTRUMENT CLUSTER THEN THE AIR BAG BLEW OUT IN MY FACE CAUSING BRUISING AND ABRASIONS TO MY FACE AND UPPER BODY AREA STINGING TO MY FACE A CO WORKER TOOK ME TO THE E R WERE I WAS SEEN. *TR

NHTSA ODI 10658742