What 1,732 owners told NHTSA about the 2014 Ram 1500 Quad Cab

Driving under normal conditions, truck had been running perfectly for the 3 months I owned it. Coming down a hill on the freeway, lights started blinking on the dash, then making a knocking noise, lost pressure (all control) of gas pedal, then white smoke from drivers side, then grey smoke, then completely engulfed in flames within 5 minutes of dash blinking. Complete loss of engine bay

NHTSA ODI 11675297

We had our vehicle serviced at the Olathe Dodge Chrysler Jeep Ram service center between the dates of May 26, 2024 through June 27th, 2024 on 3 separate occasions due to following. Received truck back on June 17th with a blown air suspension after confirming that the air suspension was filled firm when brought the truck in due to an email received for a recall and when driving the vehicle, the power steering kicked in due to the battery terminal not being secured properly (confirmed by AAA technician). No vehicle lights were turned on during this. Returned truck on June 25th, 2024, received truck on June 26th, 2024 where diesel gas was spewing from my truck sitting idol in my driveway after driving it straight home from the service center. Returned on June 27th, 2024 at 7:00 AM CST after being told by the Dodge technicians that I should've drove the truck to them and that diesel has a burning point of over 1,000 degrees. They towed my truck to the shop after I refused. Received my truck at 2:30 PM EST the same day for my road trip that had been scheduled for 6 months. On July 6th, 2024, when driving my truck 4 of the 5 lug nuts broke off completely in which the tire flew off of my truck and caused a singular car accident and damage to my vehicle. We could've been seriously injured due to where we were on the road. I had additional injury to my lower back during the accident incident. We had the vehicle inspected by the California local police department as well as the licensed technician who confirmed that this was negligence by the service center who serviced my truck less than 2 weeks prior. I am in the process of filing a complaint with the General Attorney due to not receiving any response from Dodge regarding this matter.

NHTSA ODI 11617389

This vehicle lost power while driving and would not re-start. A message came on dash saying “service electronic throttle” and then the vehicle burst into flames. There is a recall for other models with the same engine but not this vehicle. It is a safety hazard that almost killed me.

NHTSA ODI 11588670

FUEL SENSOR FAILURE AT 45,000 MILES. SAME COMPLAINT AS SO MANY OTHERS. FULL TANK WILL DISPLAY AS FULL ON GAUGE. AFTER ONLY 20-30 MILES THE GAUGE DROPS TO EMPTY AND I HAVE NO IDEA HOW MUCH FUEL IS IN THE TANK UNTIL I'M STRANDED ON THE SIDE OF THE ROAD. MUST WATCH ODOMETER AND HOPE I MAKE IT TO FILL THE TANK WITHOUT ANY MISTAKES. *TR

NHTSA ODI 11329458

WHILE DRIVING THROUGH WEST VIRGINIA, PULLING MY SAILBOAT, I GOT A "CHECK ENGINE" LIGHT; AS I WAS COMING UP TO THE BECKLEY SERVICE AREA, I DECIDED TO STOP, FIND AN AUTO PARTS STORE AND GET THE CODE READ. JUST AS I WAS ENTERING THE SERVICE AREA, I LOST POWER, SIMULTANEOUSLY HAVING THE DASHBOARD FLASH A "TPS SENSOR" WARNING, AS I DESCENDED INTO THE REST AREA, I REALIZED THAT I HAD ALSO LOST MY BRAKES (BUT NOT THE TRAILER BRAKES) AND THEN, WHILE COASTING INTO THE PARKING LOT, A WV TURNPIKE PU PULLED ALONGSIDE WITH THE DRIVER GESTICULATING AT ME, YELLING THAT I NEEDED TO GET OUT OF MY TRUCK, IT WAS ON FIRE. IMMEDIATELY UPON STOPPING, THE FRONT END BECAME ENGULFED IN FLAMES, ULTIMATELY BURNING COMPLETELY UP.

NHTSA ODI 11308337

DRIVING ON HWY 17 DOWN A RAMP, THROTTLE SENSOR LIGHT CAME ON AND TRUCK STALLED OUT. RESTARTED TRUCK TO PULL OFF HWY/RAMP TO SAFER LOCATION, NOTICED THICK BL SMOKE BILLOWING OUT FROM UNDER HOOD. PULLED INTO PARKING LOT, LIFTED HOOD TO SEE FLAMES COMING OFF ENGINE. BYSTANDER CALLED 911 WHILE I GOT A BUCKET OF WATER. THREW BUCKET OF WATER ONTO ENGINE WHILE POLICE AND FIRE DEPT FINISHED EXTINGUISHING. FIRE DEPT STATED THEY HAVE SEEN A FEW ECO FIRES. TOWED TO HENDRICK'S, CONTACTED RAM. RAM STATED NO NEED TO CONTACT INS CO (THEY WILL HANDLE IT). THOUGHT THIS WAS STRANGE, CONTACTED INS CO ANYWAYS. INSPECTED BY 2 FIRE SPECIALISTS, INS CO AND RAM. INS CO STATED MANUFACT DEFECT, RAM STATED LEAKY INJECTOR (WHICH WERE REPLACED BY RAM 18K MI PRIOR AT DEALERSHIP). I SUSTAINED SMOKE INHALATION AND 1ST DEGREE BURNS TO FACE,NECK,LT ARM AND HAD/HAVE HEADACHES. TRUCK WAS STILL UNDER 100K WARRANTY WITH ONLY 40K. RAM DENIED OPENED CLAIM AND WARRANTY. INS CO TOTALED TRUCK OUT, THEY STILL HAVE AN OPEN CLAIM AGAINST RAM. ADDITIONALLY RAM DENYING MY EMISSIONS SETTLEMENT OF 3K ONLY OFFERING 900 (STATING EMISSIONS WORK COULDN'T BE DONE DUE TO FIRE CLASSIFYING ME AS A PREVIOUS OWNER ALTHOUGH I WAS CURRENT OWNER EVEN AT THAT TIME). I STILL HAVEN'T SETTLED EMISSIONS. RECENTLY RAM HAS RECALLED ALL 108K ECO-DIESELS 2014-19 FOR FIRE HAZARD. MY TRUCK FITS THE DESCRIPTION FOR WHAT HAPPENS AND ALWAYS NEEDED A LITTLE COOLANT WITH MAINT, INSP, OIL CHANGES. I PAID OFF MY TRUCK BEFORE, AND NOW HAVE A PAYMENT WITH WHAT I CONSIDER A LESSER TRUCK. WHEN I CALL FCA AND GIVE MY INFO THEY OFTEN HANG UP, ACT LIKE THEY CANT HEAR ME, OR STATE THEY ARE TRANSFERRING ME TO MANAGER (HANGING UP ON ME). ALSO STATING SOMEONE WILL GET BACK TO ME, BUT NEVER ANY RETURNED CALL (SUPPOSED TO GET A CALL TOMORROW, WILL SEE).

NHTSA ODI 11283189

HIGH PRESSURE FUEL LEAK CAUSING FUEL AT A HIGH PRESSURE TO BE SPRAYED ALL OVER ENGINE COMPARTMENT, EXHAUST SYSTEM, BRAKES AND COAT THE UNDERCARRIAGE WITH FUEL. WHILE DRIVING AT HIGHWAY SPEED (70 MPH) A MIST OF VAPOR APPEARED BEHIND THE TRUCK CAUSING OTHER VECHICLES TO PULL TO THE SIDE TO AVOID THE FUEL BEING SPRAYED. CHECK ENGINE LIGHT ILLUMINATED. STOPPED THE VEHICLE AND MASSIVE FUEL SPILL COVERED THE CONCRETE AND DRIPPED FROM EVERY UNDERCARRIAGE LOWPOINT. SMOKE AND SIZZLING WAS OBSERVED AND WE FLED A SAFE DISTANCE FROM VEHICLE. THIS IS A REPEAT FAILURE OF THE HIGH PRESSURE FUEL LINE. THIS IS THE FIFTH FAILURE AND IT HAS SEVERAL MORE ATTEMPTED TO SOLVE THE LEAK PRIOR TO CLOSING THE WORK ORDERS. FAILURE APPEARS TO HAPPEN AFTER APPROXIMATELY 10,000 MILES OF BEING IN SERVICE. NO ROOT CAUSE HAS BEEN ESTABLISHED FOR THIS FAILURE. VEHICLE IS IN THE POSSESSION OF FCA AND NO CLEAR PATH HAS BEEN GIVEN TO ME ON HOW THIS IS GOING TO BE RESOLVED AND I AM WITHOUT MY TRUCK. NO PATH HAS BEEN GIVEN TO REPAIR COMPONENTS THAT HAVE BEEN SEVERELY CONTAMINATED BY DIESEL (BRAKE PADS, ROTORS, VERSUS RUBBER COMPONENTS, ETC) THE ATTACHED PHOTO SHOWS THE AMOUNT OF FUEL THAT POURED OUT IN THE DEALER SERVICE BAY. ADDITIONAL PHOTOS AVALABLE ON REQUEST. THE DATE IS FOR THE LATEST FAILURE. TODAY I AM AT 25 DAYS WITH NO CLEAR PATH TO CLOSE THIS CONCERN.

NHTSA ODI 11245681

TRUCK MADE A LOUD PINGING NOISE, WHILE DRIVING ON A COUNTY ROAD, TRUCK APPEARED TO CATCH FIRE, CAB FILLED UP WITH BLACK SMOKE WITH SOOT WITH A BURNING SMELL WHICH CAUSED THE TRUCK TO SHUT DOWN. THREW A CODE OF LOW PRESSURE FUEL AND ENGINE LIGHT ON. HAD TOWED TO NEAREST DEALERSHIP, WHICH COULD NOT PULL UP CODES THROWN. CHANGED FUEL FILTER. COUPLE MONTHS LATER, WHILE DRIVING ON A COUNTY ROAD, TRUCK THREW CODE ELECTRONIC IGNITION THROTTLE CONTROL, COULD NOT GET ANY PRESSURE, SMOKING UNDER HOOD AND FROM BEHIND. APPEARED TO HAVE CAUGHT FIRE AGAIN BUT TRUCK DID NOT SHUT DOWN AS IN 1ST SITUATION. HAD TOWED TO NEAREST DEALERSHIP. HAS BEEN THERE NOW FOR 14 DAYS. HAVING TO REPLACE EGR COOLER AND INTAKE MANIFOLD ALONG WITH A LOT OF SEALS AS I LEARNED THEY ARE PLASTIC AND MELTED DUE TO FIRE TWICE. WHY WOULD DODGE MAKE ANY INTAKE ESPECIALLY ON AN ECO DIESEL PLASTIC? SOUNDS LIKE ASKING FOR A FIRE ACCORDING TO THE DEALERSHIP. ALSO TOO...THESE PARTS BEING REPLACED AND BEING COVERED UNDER MY EXTENDED WARRANTY ARE ALSO PART OF THE "ECO DIESEL SETTLEMENT" SETTLED ON MAY 3RD, 3019 WHICH MY TRUCK WAS TOWED ON MAY 2, WHICH IN THIS SETTLEMENT THEY AWARDED AN EXTENDED WARRANTY ON THE EXACT PARTS BEING REPLACED. I CURRENTLY HAVE NO PICS OR DOCUMENTS AS TRUCK IS STILL CURRENTLY AT DEALERSHIP BEING WORKED ON AS I WAS TOLD THEY HAVE NEVER SEEN THIS BEFORE AND THIS IS A VERY COMPLICATED TASK TO REPAIR.

NHTSA ODI 11207644

ON 11/22/17 AT AROUND 5PM DRIVING EAST BOUND ON I-76 IN PENNSYLVANIA OUR 2014 RAM 1500 ECODIESEL ENGINE CAUGHT ON FIRE. AS I TRIED TO STOP I REALIZED I HAD NO BRAKES. WE SLOWED TO A STOP AS WE STARTED UP A HILL, I PUT IT IN PARK AND WE ALL GOT OUT JUST IN TIME. A CERTIFIED CHRYSLER MECHANIC HAD JUST 2 DAYS EARLIER FINISHED INSTALLING A NEW ENGINE. BOTH THE DEALERSHIP & CHRYSLER HAVE DENIED ALL OWNERSHIP AND NO ROOT CAUSE EVALUATION HAS BEEN COMPLETED. I BELIEVE A FUEL LINE FAILED DUE TO FAULTY WORKMANSHIP, BUT WITHOUT A THIRD PARTY INDEPENDENT INVESTIGATION I GUESS WE WILL NEVER KNOW AND SOME OTHER CUSTOMER MAY EXPERIENCE THE SAME THING.

NHTSA ODI 11056252

TL* THE CONTACT OWNS A 2014 DODGE RAM 1500. THE CONTACT STATED THAT THE VEHICLE LEAKED FUEL. IN ADDITION, THE STEERING WHEEL AND BRAKES FAILED, AND THE INSTRUMENT PANEL LIGHTING ILLUMINATED. THE FAILURE RECURRED THREE TIMES. WHILE DRIVING 40 MPH, THE CONTACT CRASHED INTO A TREE AND THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED STOMACH INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN IMPOUND LOT. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE WRONG FUEL ADAPTER WAS INSTALLED IN THE VEHICLE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 12,000.

NHTSA ODI 10780091