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What 25 owners told NHTSA about the 2014 Mercedes-benz S-class Phev

These are the actual owner complaints behind this car’s reliability verdict, filed with the federal government, unedited. They’re unverified reports, not confirmed defects: read them as leads for your pre-purchase inspection, not a diagnosis.

All (25)Crash / fire / injury (5)Visibility & wipers (4)Brakes (3)Steering (3)Airbags (2)Fuel system (2)Seat belts (2)Suspension (2)Transmission & drivetrain (2)Body & structure (1)Driver assistance (1)

2 of 25 complaints match · Fuel system · clear filters

Nov 12, 2021SteeringTransmission & drivetrainFuel system

What component or system failed or malfunctioned, and is it available for inspection upon request? -Steering :Electrical Power Assist , Drive Shaft

NHTSA ODI 11440259

Nov 10, 2014Fuel system

AGGRAVATING NOISE ASSOCIATED WITH HIGH PRESSURE FUEL PUMPS, TICK, TICK, TICKING NOISE AT ANY SPEED. COMPLAINED TO DEALER, BUT DESPITE EXCHANGING PUMPS, NOISE PERSISTS. COMPLAINED TO MBUSA, WAS TOLD THIS WAS A 'NORMAL NOISE'. SOUNDS LIKE AN OXYMORON TO ME. VERY DISAPPOINTED WITH CAR NOISE AND RESPONSE TO MY PLEA FOR HELP. *TR

NHTSA ODI 10653968

Working with the data? Download all 25 complaints as CSV · fetched from NHTSA July 21, 2026

How to use these: a complaint is one owner’s report, filed voluntarily and published unverified. Patterns matter more than any single story. If several owners describe the same failure at similar mileage, put that system at the top of your pre-purchase inspection list. Back to the full 2014 Mercedes-benz S-class Phev verdict →